本研究探討金融業企業的內部CSR及外部CSR透過綠色流程創新如何影響企業永續績效，進而提高永續發展，以及分析過程中影響內部CSR及外部CSR效果的因素。
本研究以國內金融業企業之員工做為研究對象，透過企業之員工對其服務的公司採用便利抽樣方式於網路線上發放問卷，發放時間為2023年2月至2023年4月，回收共217份有效問卷，研究的結果分析如下：
1.	內部企業社會責任對綠色流程創新有正向影響。
2.	外部企業社會責任對對綠色流程創新有正向影響。
3.	綠色流程創新對永續績效有正向影響。
4.	綠色流程創新在內外部企業社會責任與永續績效之間具有中介效果。

This study explores how the internal CSR and external CSR of financial enterprises affect the sustainable performance of enterprises through green process innovation to improve sustainable development. And the factors that affect the effect of internal CSR and external CSR in the analysis process.
This study takes the employees of domestic financial companies as the research object, and distributes questionnaires on the Internet through the convenience sampling method of the employees of the companies they serve. The distribution time is from February 2023 to April 2023, and a total of 217 valid questionnaires were collected. The results of the study are analyzed as follows:
1. Internal corporate social responsibility has a positive impact on green process innovation.
2. External corporate social responsibility has a positive impact on green process innovation.
3. Green process innovation has a positive impact on sustainable performance.
4. Green process innovation has a mediating effect between internal and external corporate social responsibility and sustainable performance.

目錄
目錄	i
表目錄	iv
圖目錄	vi
第一章 緒論	1
第一節 研究背景	1
第二節 研究動機	3
第三節 研究目的	4
第四節 研究範圍	4
第五節 研究流程	5
第二章 文獻探討	6
第一節 企業社會責任	6
第二節 綠色流程創新	13
第三節 永續績效	15
第四節 假設推論	18 
第三章　研究方法與設計	22
第一節 研究架構與假設	22
第二節 研究對象及抽樣方法	23
第三節 參考量表	24
第四章　資料分析與研究結果	27
第一節　敘述性統計	27
第二節　構念效度分析	32
第三節　信度分析信度分析	38
第四節　相關性分析	39
第五節　迴歸分析	41
第六節　階層迴歸分析	43
第七節 假設驗證	45
第五章　結論與建議	46
第一節　結論	46
第二節　學術意涵	48
第三節 管理意涵	49
第四節　研究限制與未來研究建議	50
參考文獻	51
一、中文部分	51
二、英文部分	51
 
表目錄
表2- 1 企業社會責任的定義	7
表3- 1 企業社會責任問項	24
表3- 2 綠色流程創新量表	25
表3- 3 永續績效量表	26
表4- 1 性別次數分配表	27
表4- 2 年齡次數分配表	28
表4- 3 學歷次數分配表	28
表4- 4 婚姻次數分配表	29
表4- 5 產業類別分配表	29
表4- 6 服務年資分配表	30
表4- 7 產業型態分配表	30
表4- 8 職務階層分配表	31
表4- 9 企業經營年資分配表	31
表4- 10 各變數之BARTLETT球形檢定及KMO檢定	33
表4- 11 外部企業社會責任構面之因素分析表	34
表4- 12 內部企業社會責任構面之因素分析表	35
表4- 13 綠色流程創新構面之因素分析表	36
表4- 14 永續績效構面之因素分析表	37
表4- 15 各構面之信度分析表	38
表4- 16 各構面之相關分析表	39
表4- 17 外部及內部會責任對綠色流程創新之迴歸分析表	42
表4- 18 綠色流程創新對企業社會責任與永續績效層級迴歸分析表	44
表4- 19 研假設驗證結果彙整表	45

圖目錄
圖1- 1 研究流程圖	5
圖2- 1 企業社會責任金字塔	10
圖3- 1 研究架構圖	22

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