隨著4G行動網路的出現，無線網路(Wi-Fi) 和行動裝置的普及與多樣性，為了使顧客能隨時隨地接收到最新的訊息與即時性的服務，大多數的企業都有建置網站或為行動裝置設計該企業專屬的應用程式來傳遞訊息，讓顧客可以隨時隨地的獲取企業即時性的資訊與服務，這就是網路便利性與行動性的價值所在。
本研究主要目的為了解科技與品牌間的交互關係，首先研究顧客在網路便利性、行動性價值對於網路感知易用性、感知有用性之間的交互作用，進而探討影響品牌聯想、品牌知名度與品牌依附度，最後擴及顧客滿意度與口碑之間的影響程度。
本研究主要使用線上問卷調查，受答者要曾使用過國泰金控或中華電信公司的電子平台服務，例如網站或行動應用程式；並使用IBM SPSS AMOS 2.0的軟體進行驗證性因素分析與結構方程模型分析，最終研究結果得到以下五點：(1)流動性價值對感知有用性有正向顯著影響；(2)方便性價值對感知易用性與感知有用性有正向顯著影響；(3)感知有用性對品牌聯想、品牌知名度與品牌依附度有顯著正向的影響；(4) 品牌聯想、品牌知名度與品牌依附度對顧客滿意度有顯著正向的影響；(5)顧客滿意度對口碑有正向顯著的影響。
建議企業未來須著重在提升該公司資訊傳遞的感知有用性及易用性，如此可藉著易用性去加強有用性，使得品牌聯想、品牌知名度與品牌依附度因感知有用性提升而提升，並藉此提升去影響到顧客滿意度與口碑。

With mobile-Internet (Wi-Fi) popularization and the diversification of mobile devices, most enterprises have used the Internet world. Company-constructed Web sites or electronic platform services such as applications enable customers to receive the latest information and immediate service. Enterprises have invested in virtual platforms, which allow for convenient and mobile performance that meaning user can using ubiquitous services. This study sought to understand the effect of convenient and mobile performance on customers’ perceived ease of use and perceived usefulness as well as the resulting influence on brand perception and reputation, customer satisfaction, and customer recommendations. 
Online questionnaires were completed by people who had used the company’s electronic platform service of Chunghwa Telecom or Cathay Financial Holdings companies. A total of 717 valid questionnaires were used to obtain data for this study. The research findings were as follows: (1) mobility significantly positively affects PU; (2) convenience has a significantly positive effect on perceived ease of use and PU; (3) PU has a significantly positive effect on brand association, brand awareness, and brand attachment; (4) brand association, brand awareness, and brand attachment have a significantly positive effect on customer satisfaction; and (5) customer satisfaction has a significantly positive effect on word of mouth. The theoretical and managerial implications of this study as well as its limitations and suggestions for future research are discussed herein.

Table of Contents
Table of Contents	I
List of Figures	IV
List of Tables	V
Chapter 1 Introduction	1
1.1 Overview	1
1.2 Research Objectives	2
1.3 Research Process and Thesis Organization	3
Chapter 2 Literature Review	5
2.1 Mobility Value	5
2.2 Convenience Value	6
2.3 Technology Acceptance Model	7
2.4 Brand Association	8
2.5 Brand Awareness	9
2.6 Brand Attachment	10
2.7 Customer Satisfaction	10
2.8 Word of Mouth	11
2.9 Relationship Between Mobility and the Technology Acceptance Model	12
2.10 Relationship Between Convenience and the Technology Acceptance Model	13
2.11 Relationship Among the Technology Acceptance Model and Brand Association,   Awareness, and Attachment	14
2.12 Relationship Among Brand Association, Awareness, and Attachment and Customer Satisfaction	15
2.13 Relationship Between Customer Satisfaction and Word of Mouth	16
2.14 Moderating Effect: Industry Type	17
Chapter 3 Research Model and Methodology	18
3.1 Research Setting	18
3.2 Measurement Development	19
3.3 Questionnaire Design and Pretest	20
3.4 Sampling and Data Collection	20
3.5 Data Analysis Method	21
Chapter 4 Data Analysis and Results	23
4.1 Sampling and Respondent Profile	23
4.2 Measurement Model Analysis	25
4.3 Reliability and Validity	26
4.4 Structure Equation Model Analysis	31
Chapter 5 Conclusions	38
5.1 Discussion	38
5.2 Theoretical Implications	40
5.3 Managerial Implications	41
5.4 Limitations and Future Research	42
References	43
Appendix	57

List of Figures
Figure 1.1.Research process	4
Figure 3.1 Research conceptual framework	18
Figure 4.1 Structural equation modeling analyses	33

List of Tables
Table 3.1 Sources of the Measure Items	20
Table 3.2 Returned questionnaires	21
Table 4.1 Demographic variables of the participant profiles	24
Table 4.2 CFA model fit of the scale	26
Table 4.3 Analysis of reliability and convergent validity	27
Table 4.4 AVE and correlation and chi-squared difference	29
Table 4.5 CI of the scale	30
Table 4.6 Analysis of goodness-of-fit measures	31
Table 4.7 Hypothesis test analysis	33
Table 4.8 Direct, indirect, and total effects	35
Table 4.9 Invariance of companies	37
Table 5.1 Analysis of hypothesis test	39

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