§ 瀏覽學位論文書目資料
系統識別號 U0002-2006202417425700
DOI 10.6846/tku202400287
論文名稱(中文) 工作倦怠與離職傾向關係之研究: 金錢激勵與正向心理資本為調節因子
論文名稱(英文) The study of job burnout and turnover intention: monetary incentives and positive psychological capital as moderators.
第三語言論文名稱
校院名稱 淡江大學
系所名稱(中文) 管理科學學系經營管理全英語碩士班
系所名稱(英文) MASTER'S PROGRAM IN BUSINESS AND MANAGEMENT
外國學位學校名稱
外國學位學院名稱
外國學位研究所名稱
學年度 112
學期 2
出版年 113
研究生(中文) 江岳蔚
研究生(英文) Yueh-Wey Kong
學號 611585356
學位類別 碩士
語言別 英文
第二語言別
口試日期 2024-06-14
論文頁數 55頁
口試委員 口試委員 - 王智弘(chihhwang@fcu.edu.tw)
口試委員 - 李永新(138332@mail.tku.edu.tw)
指導教授 - 李孟修(159723@mail.tku.edu.tw)
關鍵字(中) 工作倦怠
離職傾向
金錢激勵
正向心理資本
員工感知
員工行為
關鍵字(英) Job burnout
Turnover intention
Implementation of monetary incentives
Psychological Capital (PsyCap)
Employees’ perception
Employee behavior
第三語言關鍵字
學科別分類
中文摘要
工作倦怠影響員工的幸福感和後續離職傾向對公司的運作穩定性帶來巨大負面影響。員工感到身心俱疲時將促成他們的離職。以往的研究皆顯示源自於持久無法消除的疲勞所造成之工作倦怠是促成離職傾向的主要原因。由於關於這個研究證明在台灣目前甚少,因此此研究希望把台灣設為研究地域,以增加該地域相關文獻。

此研究主要探討台灣工作的員工工作倦怠如何影響離職傾向,以及金錢激勵和心理資本各自對此關係的調節影響。另外,此研究也帶入了資源保守理論(COR)與社會交換理論(SET)作為支持研究模型的理論概念。此研究應用了問卷調查作為評估方式並隨機分發給在台灣工作的員工。收集結果經分析後,研究最後證實,在台灣工作的員工普遍有工作倦怠和離職傾向之情況,並且高程度的工作倦怠的確會增加離職傾向的程度。同時,有實施金錢激勵的公司和心理資本會分別加強和削弱工作倦怠和離職傾向的關係。此結果表露了員工對於這兩個變數的感知所帶來的影響,因此提供了在台灣地域的員工行為的相關文獻證明。
英文摘要
Job burnout is a critical issue for employees' well-being and further influences the organizations’ stability of operation arising from turnover issues. The termination of employment is incurred while an employee experiences physical and emotional despair. Previous literature has proven job burnout as a main reason leading to turnover intention due to the prolonged exhaustion that could not be relieved.  Although the fact that job burnout leads to high turnover intention is evidenced by previous studies, yet the relevant literature that focused on Taiwan context has found to be relatively rare. Hence, the study attempts to filling the gap by investigating this relevant topic to provide an additional contribution to this literature.The study objective is to identify how the burnout conditions affect turnover intention among employees in Taiwan and how other relevant sentiments such as perception towards the monetary incentives and their possession level of psychological capital (PsyCap) which possibly moderates the relationship. Meanwhile, the study has drawn theories of Conservative of Resources (COR) and Social Exchange Theory (SET) to support the model concept. The assessment was done by conducting a questionnaire as methodology and distributed among random employees working in Taiwan. The result eventually confirmed that high job burnout leads to high turnover intention in Taiwan, and the employees prevalently experienced high burnout issues with high intention of quitting their jobs. Meanwhile, the implementation of monetary incentives and PsyCap does moderate by strengthening and weakened respectively the job burnout’s effect on turnover intention. This outcome presented the influence of employees' perception on monetary incentives and their PsyCap are existed and confirmed the support of theories, which extend the understanding of employees behavior in workplace specifically in Taiwan.
第三語言摘要
論文目次
Chapter 1 	Introduction	1
1.1	Research Background	1
1.2	Research objectives and questions	3
1.3	Research Process	5
Chapter 2	Literature review	7
2.1	Job burnout (JB)	7
2.2	Turnover intention (TI)	7
2.3	Monetary Incentives (MI)	8
2.4	Psychological Capital	10
2.5	Job burnout and turnover intention - based on Conservation of Resources (COR) theory	11
2.6	Moderating effect of monetary incentives- based on Social Exchange Theory (SET theory)	12
2.7	Moderating effect of Psychological Capital	13
2.8	Theoretical Framework	15
Chapter 3	Research Methodology	16
3.1	Research strategy	16
3.2	Data Collection	16
3.3	Measurement	17
3.3.1	Perceived Job Burnout	17
3.3.2	Turnover Intention Scale	18
3.3.3	Monetary incentives	19
3.3.4	Psychological Capital	19
3.4	Variables	20
Chapter 4 	Analysis results	21
4.1	Overview of respondents’ characteristics	21
4.2	Reliability and Validity test	23
4.2.1 	Job burnout	24
Reliability Test	24
Validity Test	24
4.2.2	Turnover Intention	26
Reliability Test	26
Validity Test	26
4.2.3	Monetary Incentives	27
Reliability Test	27
Validity Test	28
4.2.4	Psychological Capital	29
Reliability Test	29
Validity Test	29
4.2.5	Model reliability and validity test	31
4.3	Mean and standard deviation	32
4.4	Pearson Correlation	33
4.5	Regression analysis	34
4.5.1	Job Burnout and Turnover Intention	34
4.5.2	Monetary Incentives	34
4.5.3	Moderating effect of PsyCap and TI	36
4.5.4	Summary of results on hypothesis testing	39
Chapter 5	 Conclusion	40
5.1	Discussion and theoretical implications	40
5.2	Practical Implications	41
5.3	Limitation and further suggestion	42
References	45

List of Figures
Figure 1.1	Research Process	6
Figure 2.1	Research Framework	15
Figure 4.1	Two-way linear interaction effects estimated via regression analysis- MI			36
Figure 4.2	Two-way linear interaction effects estimated via regression analysis-PsyCap	38


List of Tables
Table 4.1	Staying period in current organization	23
Table 4.2(a)	Reliability test result of Job burnout	24
Table 4.2(b)	Validity test result of Job burnout	25
Table 4.3(a)	Reliability test result of Turnover Intention	26
Table 4.3(b)	Validity test result of Turnover Intention	27
Table 4.4(a)	Reliability test result of Monetary Incentives	28
Table 4.4(b)	Validity test result of Monetary Incentives	28
Table 4.5(a)	Reliability test result of Psychological Capital	29
Table 4.5(b) Validity test result of Psychological Capital	30
Table 4.6	Model reliability and validity test	32
Table 4.7	Mean and Standard deviation of Variables	32
Table 4.8	Pearson Correlation of all variables	33
Table 4.9	Regression analysis of Hypothesis 1	34
Table 4.10	Hierarchical Regression analysis of Hypothesis 2	34
Table 4.11	Hierarchical Regression analysis of Hypothesis 3	36
Table 4.12	Summary of results on hypothesis testing	39
參考文獻
Abbas, M., Raja, U., Darr, W., & Bouckenooghe, D. (2014). Combined effects of perceived politics and psychological capital on job satisfaction, turnover intentions, and performance. Journal of Management, 40(7), 1813-1830. https://doi.org/10.1177/0149206312455243
Amponsah-Tawiah, K., & Mensah, J.T. (2016). Occupational health and safety and organizational commitment: Evidence from the Ghanaian mining industry. Safety and Health at Work, 7, 225 - 230.
Armstrong, M. (2007) Reward management: A handbook of remuneration strategy and practice. Kogan Page Publishers.
Arnold, H. J., & Feldman, D. C. (1982). A multivariate analysis of the determinants of job turnover. Journal of Applied Psychology, 67(3), 350–360. https://doi.org/10.1037/0021-9010.67.3.350
Avey, J. B., Luthans, F., & Jensen, S. M. (2009). Psychological capital: A positive resource for combating employee stress and turnover. Human Resource Management, 48(5), 677–693. https://doi.org/10.1002/hrm.20294
Avey, J. B., Luthans, F., & Youssef, C. M. (2010). The additive value of positive psychological capital in predicting work attitudes and behaviors. Journal of Management, 36(2), 430–452. https://doi.org/10.1177/0149206308329961
Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84(2), 191–215. https://doi.org/10.1037/0033-295X.84.2.191
Bibi, P., Ahmad, A., & Majid, A. (2018). The impact of training and development and supervisor support on employees retention in academic institutions: The moderating role of work environment. Gadjah Mada International Journal of Business, 20(1), 113-131. http://dx.doi.org/10.22146/gamaijb.24020
Bothma, C.F., & Roodt, G. (2013). The validation of the turnover intention scale. Sa Journal of Human Resource Management, 11, 1-12.
Brotheridge, C. M., & Grandey, A.A. (2002). Emotional labor and burnout: Comparing two perspective of ‘people work’. Journal of Vocational Behavior, 60(1), 17-39. 
Cannon, N.H., & Herda, D.N. (2016). Auditors' Organizational Commitment, Burnout, and Turnover Intention: A Replication. Behavioral Research in Accounting, 28, 69-74.
Chinyio, E., Suresh, S., & Salisu, J. (2017). The impacts of monetary rewards on public sector employees in construction: a case of Jigawa state in Nigeria. Journal of Engineering, Design and Technology, 16. 10.1108/JEDT-12-2016-0098.
Choi, S., Cheong, K. K., & Feinberg, R. A. (2012). Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers. Managing Service Quality: An International Journal, 22(5), 492-516.
Cooper-Thomas, H. & Morrison, R. (2018). Give and take: Needed updates to Social Exchange Theory. Industrial and Organizational Psychology. 11. 493-498. 10.1017/iop.2018.101.
Coyle-Shapiro, J. A-M., & Conway, N. (2005). Exchange Relationships: Examining Psychological Contracts and Perceived Organizational Support. Journal of Applied Psychology, 90(4), 774–781. https://doi.org/10.1037/0021-9010.90.4.774
Daumiller, M. & Dresel, M. (2020). Researchers’ achievement goals: Prevalence, structure, and associations with job burnout/engagement and professional learning. Contemporary Educational Psychology, 61, https://doi.org/10.1016/j.cedpsych.2020.101843.
Demerouti, E., Bakker, A. B., Vardakou, I., & Kantas, A. (2003). The convergent validity of two burnout instruments: A multitrait-multimethod analysis. European Journal of Psychological Assessment, 19(1), 12–23. https://doi.org/10.1027/1015-5759.19.1.12
Dean, J. J. W., Brandes, P., & Dharwadkar, R. (1998). Organizational cynicism. The Academy of Management Review, 23 (2), 341-352.
Dhima, A., & Arora, N. (2018). Exploring the relationship of Psycap and turnover intentions: A study among health professionals. Amity Business Review, 19(1). https://www.amity.edu/abs/abr/pdf/ABR-Vol-19-No-1/10.pdf 
Ding, Y., Yang, Y., Yang, X., Zhang, T., Qiu, X., He, X., & Sui, H. (2015). The mediating role of coping style in the relationship between psychological capital and burnout among Chinese Nurses. PloS one, 10(4), e0122128.
Dudasova, L., Viseu, J., Jesus, S. N., & Rus, C. (2021). Measuring psychological capital: Revision of the Compound PsyCap scale (CPC-12R). PloS one, 16(3), e0247114.
Eisenberger, R., & Aselage, J. (2009). Incremental effects of reward on experienced performance pressure: Positive outcomes for intrinsic interest and creativity. Journal of Organizational Behavior, 30(1), 95–117. https://doi.org/10.1002/job.543 
Emerson, R. M. (1976). Social exchange theory. Annual Review of Sociology, 2, 335–362. https://doi.org/10.1146/annurev.so.02.080176.002003

Ganotice Jr, F. A., Yeung, S. S., Beguina, L. A., & Villarosa, J. B. (2016). In search for hero among Filipino teachers: The relationship of positive psychological capital and work-related outcomes. The Asia-Pacific Education Researcher, 1-8.
Gabriel, K. P., & Aguinis, H. (2022). How to prevent and combat employee burnout and create healthier workplaces during crises and beyond. Business Horizons, 65(2), 183–192. https://doi.org/10.1016/j.bushor.2021.02.037 
Gerald, K. and Dorothy, K. (2004). Rewarding success and failure: Performance incentives use. Personnel Review, 26(3), 187–200.
Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26(3), 463–488. https://doi.org/10.1177/014920630002600305 
Halbesleben, J. R. B., & Demerouti, E. (2005). The construct validity of an alternative measure of burnout: Investigating the English translation of the Oldenburg Burnout Inventory. Work & Stress, 19(3), 208–220. https://doi.org/10.1080/02678370500340728
Halbesleben, J. R. B., Neveu, J.-P., Paustian-Underdahl, S. C., & Westman, M. (2014). Getting to the “COR”: Understanding the role of resources in conservation of resources theory. Journal of Management, 40(5), 1334–1364. https://doi.org/10.1177/0149206314527130
Hazan-Liran, B., & Karni-Vizer, N. (2023). Psychological capital as a mediator of job satisfaction and burnout among teachers in special and standard education. European Journal of Special Needs Education, 39(3), 337–351. https://doi.org/10.1080/08856257.2023.2215009
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513–524. https://doi.org/10.1037/0003-066X.44.3.513
Homans, G. C. (1958). Social behavior as exchange. American Journal of Sociology, 63, 597–606.
Krastev, B., & Lueg, R. (2016). The effects of ion effort and decision performance:  the role of cognitive characteristics. International Journal of Business Research, 16(5), 81–98. https://doi.org/10.18374/ijbr-16-5.7
Koo, B., Yu, J., Chua, B. L., & Lee, S. (2019). Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry. Journal of Quality Assurance in Hospitality & Tourism. 21. 1-31. 10.1080/1528008X.2019.1663572.  
Kumar, N., & Pilluta, M. (2021, Winter). Pay for performance: when does it fail? Management And Business Review. https://mbrjournal.com/2021/01/21/pay-for-performance-when-does-it-fail/
Lazarus, R.S., & Folkman, S. (1984). Stress, appraisal, and coping.  Springer Publishing Company Inc. 
Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81(2), 123–133. https://doi.org/10.1037/0021-9010.81.2.123
Libby, R. & Lipe, M. G. (1992) Incentive effects and the cognitive processes involved in accounting judgments. Journal of Accounting Research, 30. https://www.jstor.org/stable/2491126
Lindner, J.R. (1998). Understanding Employee Motivation. The Journal of Extension, 36.
Locke, E. A., & Latham, G. P. (2002). Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. American Psychologist, 57(9), 705–717. https://doi.org/10.1037/0003-066X.57.9.705
Luthans, F., Avolio, B. J., Avey, J. B., & Norman, S. M. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60(3), 541–572. https://doi.org/10.1111/j.1744-6570.2007.00083.
Luthans, F., & Jensen, S. M. (2002). Hope: A New Positive Strength for Human Resource Development. Human Resource Development Review, 1(3), 304–322. https://doi.org/10.1177/1534484302013003
Lyman, B., Horton, M. K., & Oman, A. (2021). Organizational learning during COVID‐19: A qualitative study of nurses' experiences. Journal of Nursing Management, 30(1), 4-14. https://doi.org/10.1111/jonm.13452
Maslach, C., Schaufeli, W.B., & Leiter, M.P. (2001) Job burnout. Annual Review of Psychology, 52(1), 397–422. https://doi.org/10.1146/annurev.psych.52.1.397.  
Mobley, W. H., Griffeth, R. W., Hand, H. H., & Meglino, B. M. (1979). Review and conceptual analysis of the employee turnover process. Psychological Bulletin, 86(3), 493–522. https://doi.org/10.1037/0033-2909.86.3.493
Mustafa, G., & Ali, N. (2019). Rewards, autonomous motivation and turnover intention: Results from a non-western cultural context. Cogent Business & Management, 6(1). https://doi.org/10.1080/23311975.2019.1676090         
Psychreg. (2022, August 27). Burnout is the biggest cause of high employee turnover, research reveals. https://www.psychreg.org/burnout-biggest-cause-high-employee-turnover/ 
Rehman, N., Mahmood, A., Ibtasam, M., Murtaza, S., Iqbal, N., & Molnár, E. (2021). The psychology of resistance to change: the antidotal effect of organizational justice, support and leader-member exchange. Frontiers in Psychology. 12. 678952. 10.3389/fpsyg.2021.678952.
Reis, D., Xanthopoulou, D., Tsaousis, I. (2015). Measuring job and academic burnout with the Oldenburg burnout inventory (OLBI): Factorial invariance across samples and countries. Burnout Research, 2(1), 8-18. 
Ryu, S., & Jinnai, Y. (2020) Effects of monetary incentives on teacher turnover: A longitudinal analysis. Public Personnel Management, 50(2), 205–231. doi:10.1177/0091026020921414. 
Saiyadain, M. S. (1977). Organizational levels and job satisfaction. Vikalpa, 2(1), 29-40. https://doi.org/10.1177/0256090919770103
Salama, W., Abdou, A.H., Mohamed, S.A.K., & Shehata, H.S. (2022) Impact of work stress and job burnout on turnover intentions among hotel employees. International Journal Environment Resources Public Health,19(15), 9724. https://doi.org/10.3390/ijerph19159724
Samnani, A.-K., & Singh, P. (2014). Performance-enhancing compensation practices and employee productivity: The role of workplace bullying. Human Resource Management Review, 24(1), 5–16. https://doi.org/10.1016/j.hrmr.2013.08.013
Santana-Cárdenas, S., Viseu, J., López Núñez, M. I., & De Jesús, S. N. (2018). Validity and reliability evidence of the Psychological Capital Questionnaire-12 in a sample of Mexican workers. Anales de Psicología, 34(3), 562-570.  https://psycnet.apa.org/record/2019-08596-017
Scanlan, J. N., & Still, M. (2013). Job satisfaction, burnout and turnover intention in occupational therapists working in mental health. Australian Occupational Therapy Journal, 60(5), 310–318. https://doi.org/10.1111/1440-1630.12067
Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader–member exchange, and employee reciprocity. Journal of Applied Psychology, 81(3), 219–227. https://doi.org/10.1037/0021-9010.81.3.219
Shaikh, Maria., Shaikh, Sumra., Benghal, Ghazala., Shaikh, Haseeb., & Syed, Nadeem. (2020). Impact of turnover on organizational efficiency: A case study of Dawlance company. Annals of Contemporary Developments in Management & HR. 2, 20-28. 10.33166/ACDMHR.2020.02.003. 
Snyder, C. R. (2000). Hypothesis: There is hope. In C. R. Snyder (Ed.), Handbook of hope: Theory, measures, and applications (3–21). Academic Press. https://doi.org/10.1016/B978-012654050-5/50003-8
Sun, T., Zhao, X.W., Yang, L. B. & Fan, L.H. (2012) The impact of psychological capital on job embeddedness and job performance among nurses: a structural equation approach. Journal of Advanced Nursing, 68(1), 69–79.
Taboli, H. (2015). Burnout , Work Engagement , work alienation as predictors of turnover intentions among universities employees in Kerman. Business, Psychology
Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46(2), 259–293. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x 
Tziner, A., & Birati, A. (1996). Assessing employee turnover costs: A revised approach. Human Resource Management Review, 6(2), 113–122. https://doi.org/10.1016/S1053-4822(96)90015-7
Viseu, J., Jesus, S. N., Rus, C., & Canavarro, J. M., & Pereira, J. (2019). Initial validation of the shortened psychological capital questionnaire (PCQ-12) across five cultures. Economic Research-Ekonomska Istraživanja, 32(1), 114-129.  
Vizano, N. A., Utami, W., Johanes, S., Herawati, A., Aima, H., Sutawijaya, A. H., Purwanto, A., Supono, J., Rahayu, P., Setiyani, A., & Widayati, C. C. (2020). Effect of compensation and organization commitment on tournover intention with work satisfaction as intervening variable in Indonesian industries. Systematic Reviews in Pharmacy, 11(9), 287–298. https://doi.org/10.31838/srp.2020.9.46 
Wang, Y., Chang, Y., Fu, J., & Wang, L. (2012). Work-family conflict and burnout among Chinese female nurses: The mediating effect of psychological capital. BMC public health, 12(1), 1.
Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83(3), 486–493. https://doi.org/10.1037/0021-9010.83.3.486
Yildiz, Bora & elçi, Meral & Karabay, Melisa. (2018). How burnout affects turnover intention? The conditional effects of subjective vitality and supervisor support. International Journal of Organizational Leadership, 7, 47-60. 10.33844/ijol.2018.60233.
Youssef, C. M., & Luthans, F. (2007). Positive organizational behavior in the workplace: The impact of hope, optimism, and resilience. Journal of Management, 33(5), 774–800. https://doi.org/10.1177/0149206307305562
Zambrano-Chumo. L., & Guevara R. (2024). Psychological capital and turnover intention: The mediating role of burnout among healthcare professionals. International Journal of Environmental Research and Public Health, 21 (2):185. https://doi.org/10.3390/ijerph21020185
論文全文使用權限
國家圖書館
不同意無償授權國家圖書館
校內
校內紙本論文立即公開
電子論文全文不同意授權
校內書目立即公開
校外
不同意授權予資料庫廠商
校外書目立即公開

如有問題,歡迎洽詢!
圖書館數位資訊組 (02)2621-5656 轉 2487 或 來信