隨著數位環境成熟發展，使用數位科技連結產業已成為當今企業的競爭優勢。然而，企業數位化不再只是改變軟硬體設備上的提升，許多企業已經開始針對組織內部執行數位轉型，包含人力、流程、文化及商業模式之策略改變，為提升組織營運績效及提供顧客更優良的消費體驗。而我們發現過去文獻探討中關於數位化及數位轉型等相關文獻並無具體提出數位轉型量表並且對於數位轉型概念定義模糊，因此本研究發展新的數位轉型量表，歸納出7個構面，總共41題題目，透過此量表工具協助企業測量公司員工對於企業內部「營運績效」、「數位程度」及「組織文化」以及公司員工「個人心態」、「資訊技能」、「適應能力」、及「數位技能」之認知程度，以員工的角度測量員工在每個構面對數位轉型之影響，藉由測量結果協助企業檢驗執行數位轉型困難及訂定組織策略以提升公司企業數位轉型發展。

As the digital environment goes more and more mature, leverage digital technology to link industries has become a competitive advantage for enterprises. However, the digitization of enterprises is no longer focusing the improvement of their hardware and software. Many companies have already leveraged technology to help internal management, which tries to improve their organizational performance and provide customers with a better consumer experience. This research proposes a digital transformation sheet with a total of 7 dimensions and 41 questions. The dimensions include "operational performance", "digitalization level" and "organizational culture", as well as "personal mentality", "information skills", "adaptability", and "digital skills" awareness, etc. from the employees. This sheet will evaluate the knowledge of digitalization from the perspective of employees. Through the evaluation results, we argue that the proposed sheet can help managers to evaluate the difficulties and obstacles of implementing digital transformation in advance.

目錄
中文摘要	I
英文摘要	II
目錄	IV
表目錄	VI
第一章、緒論	1
第一節 研究背景	1
第二節 研究動機與問題	7
第三節 研究目的	7
第四節 研究架構	8
第二章、文獻探討	10
第一節 企業數位化過程	10
第二節 數位轉型面向	20
第三節 文獻小結	32
第三章 研究方法	35
第一節 問卷量表發展流程	37
第二節 問卷前測結果	37
第三節 問卷量表架構	38
第四節 樣本與資料收集	42
第四章 研究結果	54
第一節 描述性統計資料	54
第二節 信度與效度分析	58
第三節 驗證性因素分析 CFA	62
第五章 結論與建議	75
第一節 研究結論	75
第二節 研究限制	76
第三節 研究未來方向及建議	77
附錄	81
附錄一	81
 
表目錄
表2-1數位轉型定義	13
表2-2數位轉型障礙相關文獻	29
表2-3影響數位轉型因子文獻	32
表3-1整理出構面文獻概念	38
表3-2描述性人口統計	45
表3-3 t檢定分析結果	48
表4-1描述性統計資料	54
表4-2平均值及標準差	57
表4-3 EFA之信度分析	58
表4-4旋轉成分矩陣	60
表4-5因數分析刪去題目	61
表4-6驗證性因素分析表	62
表4-7 CFA模型之區別效度	65
表4-8 SEM之配適度檢驗	68
表4-9 比較一階與二階驗證性因素分析表	71
表4-10 一階驗證性因素分析與修正指標比較	74
表4-11單因子變異數分析總表	49
圖目錄
圖1-1數位轉型論文數量攀升趨勢圖	5
圖1-2 數位轉型中英文發表數量圖	6
圖1-3研究流程	9
圖2-1數位化過程	15
圖2-2數位成熟度模型	16
圖2-3公司轉型競爭力	19
圖3-1研究流程	36
圖4-1驗證性因素分析圖	67
圖4-2二階驗證性因素分析	70
圖4-3修正指標	73

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