淡江大學覺生紀念圖書館 (TKU Library)
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系統識別號 U0002-3008201723344200
中文論文名稱 探討影響消費者在社群商務分享資訊之因素:社會交換觀點
英文論文名稱 What drives consumer information sharing in social commerce communities: a social exchange perspective
校院名稱 淡江大學
系所名稱(中) 資訊管理學系碩士班
系所名稱(英) Department of Information Management
學年度 105
學期 2
出版年 106
研究生中文姓名 羅雅亭
研究生英文姓名 Ya-Ting Lo
學號 604630425
學位類別 碩士
語文別 中文
口試日期 2017-06-04
論文頁數 91頁
口試委員 指導教授-解燕豪
委員-李鴻璋
委員-周惠文
中文關鍵字 社群商務  資訊分享  消費者關係  互惠性  社群參與 
英文關鍵字 social commerce  information sharing  consumer relationship  reciprocity  community participation 
學科別分類
中文摘要 社群商務的興起影響企業的行銷策略,以及刺激學者欲對此領域深入探究。Web 2.0使消費者得以交流想法、分享資訊,根據過去文獻,WOM及UGC對於消費者的購買決策具有顯著影響力,消費者建立之口碑內容,其影響力如同親朋好友的推薦,影響著消費者對產品及品牌的想法及購買行為。因此,本研究針對探討消費者在社群商務平台之產品或品牌購物或使用後資訊分享行為,並根據社會交換理論提出以下變數,建立研究模型:消費者關係(分為消費者與社群的關係、消費者與產品及品牌的關係、消費者與平台的關係)、社群參與、以及互惠。
本研究為量化研究,採用結構方程模式之最小平方法之統計方法,進行資料驗證與統計。總計回收204份有效樣本,檢定結果顯示消費者與產品及品牌的關係、社群參與、以及互惠皆顯著正向影響資訊分享行為,並且社群參與及互惠部分中介影響消費者與社群和平台的關係對資訊分享行為的關係,因此消費者與社群及平台的關係亦對資訊分享行為具有間接影響效果。
以下整理本研究之結論:
一、 消費者與社群以及平台的關係直接影響社群參與,並且間接影響資訊分享行為,而消費者與產品及品牌的關係直接影響資訊分享行為。
二、 社群參與對於消費者的行為具有直接及間接影響效果。
三、 互惠態度是影響消費者資訊分享行為的重要因素之一。
根據本研究結果可為企業的社群行銷與口碑行銷策略提供方向與建議。
英文摘要 The rise of community business impacts marketing strategies, as well as to stimulate scholars to explore this area in depth. Web 2.0 enables consumers to share ideas and information. According to past literature, WOM and UGC have significant influence on consumer purchasing decisions. Consumers build word of mouth which influence friends and family’s ideas and purchase behavior of product and brand. Therefore, this study aims to explore consumers’ information of products or brand sharing behavior in the social commerce platform. According to the theory of social exchange, we proposed the variables below and establish the research model: consumer relations (that is, consumer relationship with community, consumer relationship with products and brands, consumer relationship with platform), community participation, and reciprocity.
This study is a quantitative study. A total of 204 valid samples were collected. The results show that consumer relationship with products and brands, community participation and reciprocity have a significantly positive impact on information sharing. Consumer relationship with community and platform also has an indirect effect on the information sharing behavior.
According to the results of this study, we can provide the direction and suggestion of marketing and word of mouth marketing strategy for the enterprise.
論文目次 目錄
Abstract I
摘要 II
第壹章 緒論 1
1.1 研究背景 1
1.2 研究動機 4
1.3 研究問題 7
1.4 研究目的 10
第貳章 文獻探討 12
2.1 社群媒體與電子商務 12
2.1.1 社群媒體 (Social Media) 12
2.1.2 電子商務(Electronic Commerce) 14
2.1.3 小結 15
2.2 社群商務 (Social Commerce) 16
2.2.1 定義與發展 16
2.2.2 小結 20
2.3 社會交換理論 (Social Exchange Theory) 21
2.3.1 小結 22
2.4 消費者關係 (Consumer Relationship) 23
2.4.2 小結 26
第參章 研究方法 27
3.1 研究架構 27
3.2 研究假說 28
3.2.1 消費者關係與社群參與 28
3.2.2 消費者關係與互惠 32
3.2.3 消費者關係與資訊分享 34
3.2.4 社群參與與資訊分享 36
3.2.5 互惠與資訊分享 37
3.3 研究變數之操作型定義 39
3.4 研究方法與問卷設計 41
3.4.1 消費者關係量表 41
3.4.2 社群參與量表 43
3.4.3 互惠量表 44
3.4.4 資訊分享量表 45
第肆章 資料分析 46
4.1 樣本收集與資料分析工具 46
4.2 基本資料分析 47
4.3 信度與效度分析 49
4.3.1 信度與收斂效度 49
4.3.2 區別效度 51
4.4 假說檢定結果 53
4.5 中介影響檢定 55
4.6 結果 59
第伍章 結論 62
5.1 研究結果 62
5.2 研究貢獻 65
5.3 實務意涵 67
5.4 研究限制 69
5.5 未來研究 70
參考文獻 72
附錄一 研究問卷 84

表目錄
表 2 1:社群商務相關研究整理 19
表 3 1:操作型定義 39
表 3 2:消費者關係量表 41
表 3 3:社群參與量表 43
表 3 4:互惠性量表 44
表 3 5:資訊分享量表 45
表 4 1:受測者基本資料分析表 47
表 4 2:信度與收斂效度分析表 49
表 4 3:各構面間相關係數與AVE平方根值 51
表 4 4:各測量變數之交叉因素負荷量(Cross Loadings) 52
表 4 5:假說檢定結果表 54
表 4 6:VAF變異解釋分析表 58

圖目錄
圖 3 1:研究架構 28
圖 4 1:假說檢定結果 53
圖 4 2:中介影響檢定:社群參與-消費者與社群的關係 56
圖 4 3:中介影響檢定:社群參與-消費者與平台的關係 57
圖 4 4:中介影響檢定:互惠-消費者與社群的關係 57
圖 4 5:中介影響檢定:互惠-消費者與平台的關係 58

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