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系統識別號 U0002-3006201623241100
中文論文名稱 評估Scrum管理方式實踐之個案研究
英文論文名稱 A Case Study of Implementation Evaluation of Scrum Management
校院名稱 淡江大學
系所名稱(中) 資訊管理學系碩士在職專班
系所名稱(英) On-the-Job Graduate Program in Advanced Information Management
學年度 104
學期 2
出版年 105
研究生中文姓名 黃錫璁
研究生英文姓名 Hsi-Tsung Huang
學號 703630060
學位類別 碩士
語文別 中文
口試日期 2016-05-28
論文頁數 84頁
口試委員 指導教授-蕭瑞祥
委員-邱光輝
委員-張昭憲
中文關鍵字 Scrum  關鍵成功因素  敏捷式 
英文關鍵字 Scrum  Critical Success Factors  Agile 
學科別分類
中文摘要 創新與速度是企業競爭致勝的關鍵因素,企業組織管理也隨著經營環境的瞬息萬變,面臨艱鉅的挑戰。如何調整組織文化更具彈性,隨機應變並發揮團隊的綜效,儼然成為企業急迫面對的主要課題。
本研究旨在評估個案公司Scrum導入之實踐,先經由文獻探討深入瞭解Scrum的精神價值與原則方法,以個案公司員工為對象,採用問卷調查方式評估個案公司導入Scrum管理方式之實踐程度 ,並透過彙整資料與分析找出員工族群、Scrum管理方式實踐程度與Scrum關鍵成功因素之間的關聯性與差異性。
研究結果顯示:以Scrum關鍵成功因素問卷評估個案公司之導入Scrum後之實踐程度為普通;個案公司不同員工族群與關鍵成功因素的組織、人員與方法技術構面之實踐程度有顯著差異,不同年資族群與關鍵成功因素的人員、流程、方法技術與與專案構面之間有關聯性。另外,透過個案公司員工實踐程度之資料彙整分析,本研究亦指出個案公司實踐程度不佳之關鍵成功因素為:「個人或團隊的激勵制度」、「降低超時工作」與「提供相對應的技術培訓」等關鍵成功因素,並建議個案公司優先改善。最後,期望本研究結果能作為個案公司流程優化或其他準備導入的企業之參考,以減少導入障礙,並加速獲得導入Scrum所帶來的效益。
英文摘要 Innovation and speed are key factors in winning business competitions. Companies are also faced with difficult challenges in their organization and management in the rapidly changing operation environment. How to adjust and have a more flexible organizational culture to improvise and create group synergy has become an important issue that companies are forced to face with.
This study aims to evaluate the practice of Scrum introduced to a case company. First the study has an in-depth understanding of spiritual values and principles and methods of Scrum through literature review, taking employees of the case company as the study object, and using the questionnaire survey to assess the degree of case company's practice of Scrum management to find the correlations and difference between employee groups, degree of practice of Scrum management, and key success factors of Scrum through summarizing and analyzing data.
The results show that: degree of practice of Scrum after introduced to case company is medium evaluated through key success factors questionnaire of Scrum; different employees groups of case company show significant differences to key success factors in organization, staff, and technical facets; different seniority groups show correlation to key success factors in staff, processes, technical and project facets. In addition, through summarizing and analyzing information on the degree of practice of Scrum for case company's employees, the study also points out that key success factors to low degree of practice of case company are: “individual or team incentive mechanism”, “reducing overtime work”, and “providing corresponding technical training”, and suggests that the company give priority to the improvement of these factors. Finally, results of this study are expected to serve as a reference for case company's process optimization or for other companies who prepare to introduce Scrum, in order to reduce obstacles and facilitate the benefits of introducing Scrum.
論文目次 主目錄
主目錄 V
表目錄 VII
圖目錄 VIII
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的 2
第四節 研究流程 3
第二章 文獻探討 7
第一節 Scrum 7
第二節 關鍵成功因素 12
第三章 研究方法與設計 16
第一節 研究方法 16
第二節 研究架構 16
第三節 問卷設計 19
第四節 研究對象 26
第五節 資料分析方法 26
第四章 研究結果與分析 28
第一節 問卷回收情形 28
第二節 樣本結構分析 28
第三節 信效度分析 31
第四節 ?述性統計 33
第五節 變異數分析 36
第六節 迴歸分析 40
第七節 假設檢定結果 42
第五章 研究討論 45
第一節 研究討論 45
第二節 深入訪談與其他發現 48
第六章 研究結論與建議 62
第一節 研究結論 62
第二節 管理意涵 63
第三節 研究建議與限制 64
參考文獻 66
附錄一 研究問卷 71
附錄二 開放式問卷回饋 83
表目錄
表3-1 問卷操作型定義與參考相關文獻 19
表4-1 統計樣本結構分布概況 28
表4-2 信度分析表 31
表4-3 效度分析表 32
表4-4 敘述性統計分析彙整表 33
表4-5 問卷實踐程度後三名問項 34
表4-6 專案類型與專案成功率彙整表 35
表4-7 ANOVA分析結果彙整表 37
表4-8 事後多重比較結果彙整表 39
表4-9 問卷各構面與認知導入實踐程度迴歸分析結果彙整表 41
表4-10 問卷各構面認知與提高工作效率迴歸分析結果彙整表 41
表4-11假設鑑定結果 42
表5-1 受訪者彙整表 48
表5-2 問卷各構面與認知導入實踐程度迴歸分析結果彙整表 49
表5-3 訪談內容重點彙整表 56
圖目錄
圖1-1 研究流程圖 4
圖2-1 Scrum基本流程 8
圖3-1 研究架構 17
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