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系統識別號 U0002-3006201416304900
中文論文名稱 網路社交媒體創造產品造型享樂價值之探究 —以小麥家造型蛋糕為例
英文論文名稱 The exploratory study of creating product form as consumption hedonic value through online social media — An example of online store “Winnie Cake”
校院名稱 淡江大學
系所名稱(中) 國際企業學系碩士在職專班
系所名稱(英) Executive Master's Program Of Business Administration (EMBA) In International Busines
學年度 102
學期 2
出版年 103
研究生中文姓名 林亦倫
研究生英文姓名 I-Lun Lin
學號 701550138
學位類別 碩士
語文別 中文
口試日期 2014-06-23
論文頁數 61頁
口試委員 指導教授-黃哲盛
委員-江季芸
委員-張嘉雯
中文關鍵字 消費者價值  享樂價值  網路社交媒介  使用者創作內容  網路口碑 
英文關鍵字 Consumer Value  Hedonic Value  Online Social Media  User-Generated Content  Electronic Word-of-Mouth 
學科別分類
中文摘要 隨著資訊科技的發達與進步,網路社群媒體已成為現代人生活周遭密不可分的一部分。作為社群網站的必要元素、且大多應用在資訊瀏覽與資料蒐集的使用者創作內容(UGC, User-Generated Content),更扮演了使用者在下決策時不可或缺的參考依據。
背負沉重生活壓力的現代人,亦不惜以較多的金錢來換取生活當中的享樂價值。其中,吸引消費者目光的高質感精緻造型商品也在這種趨勢下越來越受到人們推崇,進而吸引了無數的業者投入其市場。另外,經濟部在2012年台灣B2C網路商店經營及調查報告中指出,國內前十大網路商店最常販售之商品類型,以食品特產奪冠。
基於上述背景,本研究以質性研究的內容分析法來探究在網路上販售、又以視覺效果作為亮點的食品業者,是如何創造消費者的享樂價值?而該價值經由網路社交媒介的分享與散佈後,能引起其他網友群的哪些享樂價值?藉由這一連串的分享與回覆後,消費者有無增加或是強化其享樂價值來作為本研究旨趣。
本研究發現消費者接觸到吸睛的造型食品時,會產生四種不同的消費者享樂價值,分別是生理愉悅、社交愉悅、心理愉悅及意識愉悅;當消費者對商品感到滿足、快樂,會透過UGC或是網路口碑的方式來分享他們的喜悅;消費者的朋友群看到與本研究商家相關的貼文,朋友群會產生生理愉悅、心理愉悅及社交愉悅;而消費者透過網路社交媒體的分享與散佈後,其原有的社交愉悅價值會產生強化的情形、而心理愉悅價值則是會產生增加或是強化的情形。
英文摘要 Thanks to the big and fast progress in the technology industry, online social media has become indispensable in our daily life. As a part element of the social network sites, User-Generated Content that is mostly applied to information exploration and collection also plays an important role for people’s decision making.
To relieve from heavy pressure, people incline to spend more wages on those products or services with higher hedonic value. For this trend, elaborated design on any product form is a necessary consideration for manufacturers, doubtless to say in the food industry, since it is the most popular selling category through the online stores surveyed by the Department of Commerce, Ministry of Economic Affairs in 2012.
According to the above background, this study used Content analysis as the research method to explore the following issues from the online food store:
1. How does the designed food that primarily appeals to people’s sight create consumer’s hedonic value?
2. What communication does consumer’s hedonic value transmit on the internet?
3. What hedonic value do the keypals gain after they are disseminated by posters’ articles on the online social media?
4. What hedonic value does the initial poster gain or enhance after getting any response from the keypals on the net?
The research finds that people gain physio-pleasure, socio-pleasure, psycho-pleasure and ideo-pleasure when they contact designed food. And when consumers are satisfied with the food design, they express their joyfulness via User-Generated Content or Electronic word-of-mouth. The keypals of the posters gain physio-pleasure, socio-pleasure, psycho-pleasure when they see hedonic articles on the online social media. Furthermore, when the initial posters get positive replies from their keypals, their socio-pleasure is enhanced, and the psycho-pleasure is enhanced or gained.
論文目次 第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 4
第四節 研究流程 5
第二章 文獻探討 7
第一節 消費者價值 7
一、 功利價值 7
二、 享樂價值 8
第二節 消費者的享樂價值 8
第三節 網路社交媒介 10
一、 Facebook 12
二、 痞客邦 12
第四節 使用者創作內容 13
一、 UGC的意涵 13
二、 UGC之行使動機 14
三、 UGC的表現形式 15
四、 UGC所帶來的影響 17
第五節 網路口碑 18
一、 網路口碑的特性 20
第六節 分析架構 21
第三章 研究方法與設計 23
第一節 研究方法 23
一、 質性研究 23
二、 內容分析法 24
第二節 研究設計 26
第四章 研究分析與結果 28
第一節 網路商店基本介紹 28
第二節 研究步驟 33
第三節 小麥家造型食品所帶來的消費者享樂價值 34
一、 生理愉悅 34
二、 社交愉悅 35
三、 心理愉悅 36
四、 意識愉悅 37
第四節 享樂價值的網路分享管道 38
一、 UGC 38
二、 網路口碑 39
第五節 原發文者透過網路社交媒介傳播後帶給其他網友的享樂價值 39
一、 生理愉悅 39
二、 社交愉悅 40
三、 心理愉悅 40
第六節 原發文者透過網路社交媒體分享後再次得到的享樂價值 40
一、 社交愉悅 40
二、 心理愉悅 42
第五章 結論與建議 44
第一節 研究結論與貢獻 44
一、 造型食品所帶來的消費者享樂價值 44
二、 享樂價值的網路分享管道 45
三、 原發文者透過網路社交媒介傳播後帶給其他網友的享樂價值 45
四、 原發文者藉由網路社交媒體的分享後再次得到的享樂價值 46
第二節 管理意涵 46
一、 激起消費者對於食品的視覺刺激 46
二、 網路販售環境的美化 47
三、 增加網路社交媒介的廣度與能見度 47
四、 提升網路平台UGC文章數 47
五、 報章雜誌引路 48
六、 網路商家主動提供印有自家商標的歡愉性贈品 48
第三節 研究限制與後續研究建議 48
一、 研究限制 49
二、 後續研究建議 49
參考文獻 50
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