淡江大學覺生紀念圖書館 (TKU Library)
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系統識別號 U0002-3006201400194700
中文論文名稱 領導風格對品牌及消費者購買意願的影響-以Apple為例
英文論文名稱 Study of Leadership style, Brand, and Comsumer behaviour – Apple
校院名稱 淡江大學
系所名稱(中) 國際企業學系碩士班
系所名稱(英) Master's Program, Department Of International Business
學年度 102
學期 2
出版年 103
研究生中文姓名 吳佩諭
研究生英文姓名 Pei-Yu Wu
學號 601550295
學位類別 碩士
語文別 中文
口試日期 2014-05-30
論文頁數 99頁
口試委員 指導教授-何怡芳
委員-田正利
委員-張勝雄
中文關鍵字 賈伯斯  魅力型領導  品牌形象  品牌依附  品牌忠誠度  消費者購買意願  Apple 
英文關鍵字 Steve Jobs  Charisma leadership style  Brand  Consumer behavior  Apple 
學科別分類
中文摘要 隨經濟和科技的發展,產品同質化導致市場高度競爭,消費概念日益由理性消費時代走向感性消費時代,品牌形象的建立在行銷策略中即顯得極為重要。而以往在探討會影響消費者購買意願的因素,包含品牌、來源國形象、折價策略等,近年來,讓全球風靡的Apple,每當Apple一有甚麼產品推出,就會吸引一大群消費者排隊,甚至有人說過“Apple比起品牌,更像宗教”。有人認為,Apple會如此受到消費者的喜愛,不僅因為產品硬體的效能、軟體的應用與外觀設計等因素,更因為Apple的領導者賈伯斯,他的勇於冒險與創新改造了世界,而他的自信魅力,更令消費者對他的產品著迷。所以本研究將以Apple為研究對象,研究企業領導者的領導風格、品牌與消費者購買意願之間的相關性。
本研究數據資料採取問卷發放之方式,共發放700份,回收685份,實際有效問卷602份,實際有效回收率86%;本研究使用SPSS統計軟體,以敘述性統計、相關分析、迴歸分析對各變數與構面進行分析。
本研究經統計分析後得出以下研究結論;首先,魅力型領導風格對於消費者購買意願具有顯著且正向的影響,若消費者對魅力型領導越認同,對產品的購買意願就會上升;第二,魅力型領導風格對於品牌具有顯著且正向影響;第三,品牌對於消費者購買意願具有顯著且正向影響;第四,品牌在魅力型領導風格對消費者購買意願的影響中具有中介效果。
英文摘要 Upon the economic and technological maturation that are constantly in a competitive nature due to product homogeneity, consumers’ trend transitions from rationality to perceptions and sensibility when in purchasing. Thereby, brand image marketing strategy epitomizes as an essential part of the competition. Aspects that trigger consumers’ purchase intention such as, the image of the brand, country of origin, and discount strategy etc. are now globalized by Apple. Waiting in line while countless shoppers crowding inside the retail has been Apple’s representing image and tradition. While some praised Apple as a symbol of religious belief, many others perceived as an appeal of characteristics and preference. The factors, which personify Apple as the leading brand in electronics industry such as the performance of hardware, the user-friendliness of applications and software, and the uniqueness of designs, are packaged by Apple founder and leader Steve Jobs, who risked in both his health and time to proliferate his innovative ideas to the world. Thereby, we conduct an explorative study on the correlations associating Apple’s leadership characteristics, brand overview and consumers’ purchase intention.
Our research method uses random sampling study design to question our participants, total of 700 were given and 602 surveys were returned (86%). This research data collection is based on the implementation of descriptive statistics, Pearson’s correlation, and regression in SPSS statistical package to discuss in-depth analysis.
This research, demonstrated by the data results to conclude, suggests the following: First, charisma and leadership style showed a positive and significant effect on consumers’ purchase intention. As consumers establish more recognition to Apple brand’s charisma and leadership, their purchase intention will increase. Second, charisma and leadership style conveys a positive and significant effect on brand. Third, brand has shown a positive significance on consumers’ purchase intention. And finally, brand has shown a mediating effect between charisma and leadership style, and consumers’ purchase intention.
論文目次 第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的與問題 4
第三節 研究架構 5
第四節 研究流程 6
第二章 文獻探討 7
第一節 領導理論 7
第二節 品牌 18
第三節 品牌形象(Brand Image) 20
第四節 品牌依附(Brand Attachment) 24
第五節 品牌忠誠度 28
第六節 購買意願 31
第七節 交互關係 35
第八節 Apple(蘋果)企業簡介 38
第三章 研究設計與方法 41
第一節 研究假設 41
第二節 假設架構 43
第三節 操作性定義與問卷設計 44
第五節 資料分析方法 49
第四章 研究結果與分析 51
第一節 樣本結構與敘述統計分析 51
第二節 研究變數之信度、效度分析 56
第三節 相關分析 61
第四節 迴歸分析 62
第五節 層級迴歸分析 64
第六節 購買與未曾購買之迴歸分析比較 66
第七節 假說實證結果 68
第五章 研究結論與分析 69
第一節 結論 69
第二節 實務管理意涵 71
第三節 研究限制與後續研究方向 78
文獻 79
附錄 88
表目錄
表2-1 領導行為理論 8
表2-2 途徑目標理論的領導型式 10
表2-3 權變情境領導理論的情境因素 10
表2-4 Reddin領導理論 11
表2-5 交易型領導理論 12
表2-6 品牌傳達給消費者六種層次的意義 18
表2-7 品牌對於消費者、廠商、社會及企業內部的貢獻 19
表2-8 品牌形象的定義 21
表2-8品牌形象的定義 (續) 22
表2-9 衡量品牌依附指標的三要素 25
表2-10 品牌忠誠度的定義 28
表2-10 品牌忠誠度的定義(續) 29
表2-11 購買意願的定義 31
表2-11 購買意願的定義(續) 32
表2-12購買意願的衡量彙整 33
表3-1 魅力型領導風格的問項 44
表3-1 魅力型領導風格的問項(續) 45
表3-2 消費者對於Apple品牌形象的問項 45
表3-2 消費者對於Apple品牌形象的問項(續) 46
表3-3 消費者對於Apple品牌依附變數衡量的問項 46
表3-3 消費者對於Apple品牌依附變數衡量的問項(續) 47
表3-4 消費者對於Apple品牌忠誠度變數衡量的問項 47
表3-5 大眾對於購買Apple產品意願的變數衡量之問項 48
表4-1 樣本結構表 51
表4-1 樣本結構表(續) 52
表4-2 問卷構面的敘述性統計分析 54
表4-2 問卷構面的敘述性統計分析 55
表4-3 各構面之Cronbach α值 56
表4-4 魅力型領導風格的因素分析與效度檢定表 57
表4-5 品牌形象的因素分析與效度檢定表 58
表4-6 品牌依附的主成份分析與信、效度檢定表 58
表4-6 品牌依附的主成份分析與信、效度檢定表(續) 59
表4-7 品牌忠誠度的因素分析與效度檢定表 59
表4-8 購買意願的因素分析與效度檢定表 60
表4-9 各因素之Pearson相關係數檢定表 61
表4-10 領導風格對消費者購買意願的影響 62
表4-11 領導風格對品牌的影響 62
表4-12 品牌對消費者購買意願的影響 63
表4-13 加入中介變數的層級迴歸分析 64
表4-14 網路與紙本樣本之比較分析 - 魅力型領導對購買意願 66
表4-15 網路與紙本樣本之比較分析 – 品牌對購買意願 67
表4-17 假說實證結果 68
圖目錄
圖1-1研究架構 5
圖1-2研究流程圖 6
圖3-1 研究假設架構 43
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網路資料
1. YouGov BrandIndex http://www.brandindex.com/article/apple-resilient-after-steve-jobs-passing


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