本研究旨在探討組織文化，經營策略、全面創新管理、全面品質管理與其績效之關係。針對全面品質管理的實施是否有利或不利於組織創新的發展，一直是令人關注的議題。而從其他地區的研究顯示出，全面品質管理的實施有助於創新績效，但並不具有直接的影響效果。此外，少有實證研究針對組織文化，經營策略、全面創新管理、全面品質管理與其績效做完整性的探討。本研究之樣本來源為台灣證券交易所上市櫃製造業，利用結構方程模式檢視經營策略對全面品質與創新管理的影響關係，以及全面品質與創新管理對品質與創新績效的關係。研究結果顯示，創造型與支持型文化顯著影響全面品質與創新管理的推動。在經營策略上，成本領導策略對全面品質管理有顯著效果，差異化策略則對全面創新管理有顯著影響，顯然不同於過去的研究發現。而全面品質與創新管理對品質與創新績效產生直接影響，同時也對其績效產生直接影響，這與過去的研究有顯著的差別。也顯示出台灣的產業結構顯然不同於其他地區的研究結果，而創新的發展不但有助於全面品質管理，更能達成組織的策略與績效目標。

The purpose of this study is discussed that organization culture, operating strategy, total innovation management (TIM), total quality management (TQM), quality and innovation performance. This is interest issue that implementation of TQM favorable or unfavorable development of innovative. However, the study form other areas is showed that implementation of Total Quality Management is helpful for innovation performance, but have not a direct effect. In addition, a few empirical studies have the completeness discuss with organization culture, operating strategy, TIM, TQM, quality and innovation performance. The sample is form manufacture firms of Taiwan Stock Exchange (TWSE). This paper use the structural equation modeling (SEM) to examine the operating strategy impact on TQM, and relationship between TQM, TIM, quality and innovation performance. The study is showed that creative and support culture have a significant impact on TQM and TIM. In operating strategy, the cost leadership strategy has a significant influence for TQM, and differentiation strategy has a significant influence for TIM. TQM and TIM have a direct influence for quality and innovation performance; this is different from the past study. The implementation of TIM will help the implementation of TQM. This also shows that Taiwan's industrial structure will not only contribute to the development of innovative and TQM, but achieve the strategy and performance goals.

目錄
第壹章　緒論	1
第一節　研究背景與動機	1
第二節　研究目的	2
第三節　研究流程與論文結構	2
第貳章　文獻探討與回顧	5
第一節　全面品質管理	5
第二節　全面品質管理與創新	8
第三節　全面創新管理	10
第四節　經營策略	12
第五節　組織文化	15
第參章　研究方法	21
第一節　研究架構	21
第二節　假說發展	22
第三節　問卷設計	24
第四節　研究樣本範圍與資料來源	24
第五節　變數衡量	26
第六節　統計方法	30
第肆章　實證結果與討論	45
第一節　敘述性統計資料	45
第二節　相關分析	47
第三節　模式適合度檢定	49
第四節　討論	52
第伍章　結論與建議	55
第一節　研究結果	55
第二節　管理意涵	56
第三節　研究貢獻	2
第四節　研究建議與限制	57
參考文獻	59
中文文獻	59
英文文獻	60
附錄：參考文獻	67
表目錄
表2-1　全面品質管理之構面	8
表2-2　創新類型	9
表2-3　組織文化層次	16
表2-4　組織文化類型	17
表3-1　本研究樣本，製造業所屬類型	25
表3-2　樣本企業資本額	26
表3-3　員工人數	26
表3-4　研發部門人數	26
表3-5　R&D費用占銷貨額比重	26
表3-6　創新標準	27
表3-7　全面品質管理之定義	28
表3-8　組織文化之定義	30
表3-9　本研究適合度指標	32
表3-10　組織文化CRONBACH’S Α係數	33
表3-11　經營策略、全面創新管理、品質與創新績效CRONBACH’S Α係數	34
表3-12　全面品質管理CRONBACH’S Α係數	35
表3-13　組織文化的信度與適合度	37
表3-14　經營策略的信度與適合度	37
表3-15　全面品質管理的信度與適合度	38
表3-15　全面品質管理的信度與適合度（續）	39
表3-16　全面創新管理的信度與適合度	40
表3-17　品質績效與創新績效的信度與適合度	40
表3-18　組織文化、經營策略、全面品質管理、全面創新管理、品質績效及創新績效之信度分析	42
表3-19　組織文化區別效度分析	43
表3-20　經營策略區別效度分析	43
表3-21　SOFT-HARD TQM區別效度分析	43
表3-22　技術管理與R&D區別效度分析	44
表4-1 組織文化與經營策略敘述性統計資料	45
表4-2　全面品質管理敘述性統計資料	46
表4-3　全面創新管理	46
表4-4　績效敘述性統計資料	46
表4-5　各變數間之相關分析	48
表4-6　經營策略、全面品質管理、全面創新管理與其績效之模式衡量分析	50
表4-7　經營策略、全面品質管理、全面創新管理與其績效之模式衡量分析	51
表4-7　本研究之假說彙整	52
圖目錄
圖1-1　研究流程圖	4
圖3-1　研究架構	22
圖4-1　本研究結構方程模式模型圖(I)	50
圖4-2　本研究結構方程模式模型圖(II)	52

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