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系統識別號 U0002-2906201020475000
中文論文名稱 組織精簡後留任員工之不確定感、工作滿足與工作績效的關係
英文論文名稱 A Study of the Relationship among Uncertainty, Job Satisfaction and Job Performance of Remaining Employees after Organization Downsizing
校院名稱 淡江大學
系所名稱(中) 會計學系碩士班
系所名稱(英) Department of Accounting
學年度 98
學期 2
出版年 99
研究生中文姓名 曾宏慶
研究生英文姓名 Hong-Ching Tseng
學號 697600426
學位類別 碩士
語文別 中文
口試日期 2010-06-09
論文頁數 76頁
口試委員 指導教授-謝宜樺
委員-謝宜樺
委員-陳佳慧
委員-汪美伶
中文關鍵字 組織精簡  員工之不確定感  工作滿足  工作績效 
英文關鍵字 Organization Downsizing  Uncertainty  Job satisfaction  Job performance 
學科別分類 學科別社會科學商學
中文摘要 由於2008金融風暴的影響許多企業紛紛以裁員、無薪假及優退等減少勞動力的方式以期渡過景氣的寒冬。本研究之目的係了解組織精簡後,公司留任員工工作之不確定感、工作滿足、及工作績效之關聯性。故針對組織精簡、員工之不確定感、工作滿足以及工作績效等議題收集並整理文獻,用以選定本研究各變數所採用的定義以及適合的問卷。本研究採方便問卷方式,探究員工之不確定感、工作滿足以及工作績效三者的關係,包括員工之不確定感是否會影響工作滿足、工作滿足是否會影響到員工的工作績效以及員工之不確定感是否需要透過工作滿足影響工作績效,以俾業者能根據留任員工對於組織精簡的反應做適切的人力規劃進而提升員工的工作績效。本研究發現組織精簡過後員工之不確定感對工作滿足有顯著的負向影響;組織精簡後員工之工作滿足對工作績效有顯著的正向影響。就中介效果方面,工作滿足對於員工之不確定感與工作績效之間存在部份中介。


英文摘要 Due to the impact of severe economic downturn in 2008, many companies have adopted several polices such as lay off, no salary holidays and retirement to reduce the labor cost in order to pass through the economic depression. The aim of this study is to explore the relationship among the remaining employees uncertainty at work, job satisfaction, and job performance. Therefore, this research collects and organizes the literatures about organizational downsizing, uncertainty, job satisfaction, and job performance. According to the literature review, the definition of variables and questionnaire are selected and discussed in this research. The survey is adopted to examine the relationship among uncertainty, job satisfaction, and job performance. The topics of questions are contributed to observe whether the uncertainty may impact on job satisfaction after organizational downsizing, the job satisfaction may affect the job performance for the remaining staff, and the uncertainty may influence the job performance through job satisfaction.
The finding of this research shows that uncertainty has significantly negative impact on job satisfaction after organizational downsizing. However, job satisfaction has significantly positive impact on job performance after organizational downsizing. About the role of mediating, the job satisfaction has occurred mediating impact between uncertainty and job performance.
論文目次 目錄 IV
圖目錄 V
表目錄 VI
第一章 緒論 - 1 -
第一節 研究背景與動機 - 1 -
第二節 研究目的 - 3 -
第三節 研究流程 - 2 -
第二章 文獻探討 - 3 -
第一節 組織精簡 - 4 -
第二節 員工之不確定感 - 14 -
第三節 工作滿足 - 16 -
第四節 工作績效 - 19 -
第五節 變數之間的關係 - 23 -
第三章 研究方法 - 27 -
第一節 研究架構與假說 - 27 -
第二節 變數定義與衡量 - 28 -
第三節 研究對象與問卷前測 - 31 -
第四節 資料分析方法 - 38 -
第四章 實證研究結果 - 40 -
第一節 樣本結構分析 - 40 -
第二節 各構面之間相關分析 - 43 -
第三節 階層多元迴歸與假說檢定 - 45 -
第五章 結論與建議 - 51 -
第一節 研究結論 - 51 -
第二節 管理意涵與研究貢獻 - 53 -
第三節 研究限制 - 56 -
第四節 研究建議 - 57 -
參考文獻 - 58 -
中文文獻 - 58 -
英文文獻 - 60 -
附錄一 原始問卷 - 67 -
附錄二 正式問卷 - 72 -

圖1-1 研究流程圖 - 2 -
圖3-1 研究架構圖 - 27 -

表2-1 組織精簡的趨同模式與轉向模式之比較.................................................. - 7 -
表2-2 組織精簡的主動式與反應式態度............................................................... - 8 -
表2-3 組織精簡策略比較表................................................................................... - 9 -
表2-4 工作滿足之定義與內涵............................................................................. - 17 -
表2-5 工作滿足與工作績效相關研究................................................................. - 25 -
表3-1 員工之不確定感量表項目分析總表......................................................... - 33 -
表3-2 工作滿足量表項目分析總表..................................................................... - 34 -
表3-3 工作績效量表項目分析總表..................................................................... - 36 -
表4-1 樣本特性描述............................................................................................. - 41 -
表4-2 樣本特性描述............................................................................................. - 42 -
表4-3 研究構面相關彙總表................................................................................. - 44 -
表4-4 員工不確定感對工作滿足之簡單迴歸分析............................................. - 46 -
表4-5 員工之不確定感對工作滿足之複迴歸分析............................................. - 47 -
表4-6 工作滿足與工作績效之簡單迴歸分析..................................................... - 48 -
表4-7 工作滿足對工作績效之複迴歸分析......................................................... - 49 -
表4-8 員工之不確定感、工作滿足與工作績效之階層迴歸分析..................... - 50 -
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