||Understanding the Effects of Clan Control on Member Behavior and Project Performance
||Department of Information Management
||Formal control and informal mechanisms are adopted in information project management for a long time, however, information project are still suffering high failure rate. Recently, there are modern information project types, such as open source projects or and virtual team…etc. Apparently, these projects are not easily control by formal control methods. In addition, past studies seldom develop research considering one specific control method. Therefore, in this study, we investigate the effects of informal control on members’ in-role and extra-role behaviors and their effects on project performance. We collected 225 samples and used Smart PLS to do data analysis. The results show that clan control has positive effects on members’ in-role and extra-role behaviors. By utilizing clan control, team members finish their own work by following share norms and value. Also team members share their work outcome to others and help others solving problems in project team. These in-role behavior and extra-role behaviors (helping and voice) in turn have positive effects on project performance. Future research directions and managerial implications are proposed.
||第1章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 2
第2章 文獻探討 4
2.1 控制理論 4
2.1.1 正式控制 13
2.1.2 非正式控制 13
2.2 角色內行為與角色外行為 16
2.2.1 幫助 17
2.2.2 提出建言 18
2.2.3 角色內行為 20
2.3 軟體專案績效 20
第3章 研究模型與假說 23
3.1 研究架構 23
3.2 群組控制與角色內行為及角色外行為 23
3.3 團隊成員行為與軟體專案績效 26
第4章 研究方法 28
4.1 資料蒐集 28
4.2 構念衡量 29
4.2.1 群組控制 29
4.2.2 幫助 30
4.2.3 提出建言 30
4.2.4 角色內行為 31
4.2.5 軟體專案績效 31
第5章 資料分析與結果 34
5.1 分析方法 34
5.2 答卷特徵 35
5.3 衡量模型 38
5.4 結構模型 41
第6章 結論 44
6.1 研究重要發現與討論 44
6.2 研究上的意涵 44
6.3 實務上的意涵 45
6.4 研究限制 47
圖 2 1 控制模式樹狀圖 15
圖 3 1 本研究模型 23
圖 5 1 資料分析結果 43
表格 2 1 控制元素的概念 6
表格 2 2 正式控制與非正式控制構念的定義與描述 9
表格 2 3 流程控制與結構控制之比較 10
表格 2 4 正式與非正式控制整合與前置條件 12
表格 2 5 四種角色外行為的分類 17
表格 4 1 前測信度分析水準 29
表格 4 2 問卷來源彙整 32
表格 5 1 基本資料 37
表格 5 2 研究問項相關統計值 38
表格 5 3 信度與萃取變異量 40
表格 5 4 變數特徵與相關矩陣 41
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