§ 瀏覽學位論文書目資料
  
系統識別號 U0002-2906201017065100
DOI 10.6846/TKU.2010.01081
論文名稱(中文) 客戶重覆購買行為分析
論文名稱(英文) Analysis on Customer’s Repeat-Buying Behavior
第三語言論文名稱
校院名稱 淡江大學
系所名稱(中文) 資訊工程學系碩士班
系所名稱(英文) Department of Computer Science and Information Engineering
外國學位學校名稱
外國學位學院名稱
外國學位研究所名稱
學年度 98
學期 2
出版年 99
研究生(中文) 朱韋恩
研究生(英文) Wei-En Chu
學號 697410487
學位類別 碩士
語言別 繁體中文
第二語言別 英文
口試日期 2010-06-15
論文頁數 57頁
口試委員 指導教授 - 蔣定安(chiang@cs.tku.edu.tw)
委員 - 葛煥昭(keh@cs.tku.edu.tw)
委員 - 王鄭慈(ctwang@tea.ntue.edu.tw)
委員 - 蔣定安(chiang@cs.tku.edu.tw)
關鍵字(中) 序列型樣
週期挖掘
重覆購買
時間資料探勘
關鍵字(英) Sequential Patterns Mining
Periodic Mining
Repeat-Buying
Temporal Mining
第三語言關鍵字
學科別分類
中文摘要
在處理大量資料分析,利用序列型樣(Sequential Patterns)分析顧客消費資料時,只能得到產品的購買先後順序,卻無法得知產品先後購買的間隔時間,以至於無法了解此產品的消費週期,導致分析師無法在最適當的時間給予最有利的行銷。
  本論文將以時間性的資料探勘技術,建立重覆購買序列型樣的數學模型,尋找出序列型樣中各事件的次序、間隔時間,找出實際消費行為中的變化與規律關係,包括:是否具有週期關係、是否具有重覆購買週期等等。透過此模型以利分析師可以更準確的了解各產品的消費特性,在最佳的時間點擬定最有利的行銷策略,以獲得最加收益。
英文摘要
In processing huge transaction data analysis, when we use Sequential Patterns Mining techniques to discover the buying behaviors of customers, we just can only get the order of the items purchased, but we are hard to find out the time intervals of related items purchased.So that we can not know the period of the product, lead to analysts can not give the most advantageous marketing in the most appropriate time.

    The aim of the this research is to develop a methodology to detect of the existence of repeat-buying behavior and discover the potential period of repeat-buying behavior. Using this model can facilitate the analysts to understand the product consumption characteristics more accurate, and let the analysts to determine the most advantageous marketing strategy in the best time, then the corresponding actions can be taken to maximize enterprise’s revenue.
第三語言摘要
論文目次
目錄  
第1章 緒論	1
1.1 研究動機和目的	1
1.2 研究架構	4
第2章 文獻探討	5
2.1 序列型樣探勘	5
2.2 週期挖掘	8
2.3 CMA Algorithm	9
第3章 研究方法	20
第4章 實驗探討	26
4.1 重覆購買週期分析	30
4.2 User segmemt 探討	40
第5章 結論與未來方向	44
References	45
附錄-英文論文      48

圖目錄
 
圖1    產品<1004>經由RBM產生的折線圖分析報告	3
圖2    2-序列分佈形式	9
圖3    y=24-x18(sinx+1.5)曲線分佈圖	13
圖4    線性成分曲線分佈圖	15
圖5    週期成分曲線分佈圖	15
圖6    序列<i1,i2>趨勢分佈圖	16
圖7    2-序列CMA Algorithm 虛擬碼	18
圖8    1-序列和2-序列示意圖	20
圖9    2-序列分解成1-序列示意圖	21
圖10   加入1-序列後的CMA虛擬碼	23
圖11   RBM虛擬碼	24
圖12   電信資料對2007年作AprioriALL Algorithm的結果	28
圖13   保養品資料對2001年作AprioriALL Algorithm的結果	29
圖14   <1004>2007年折線圖分析報告	31
圖15   <1004>2007年直方圖分析報告	31
圖16   <1004>2008年折線圖分析報告	32
圖17   <1004>2008年直方圖分析報告	32
圖18   <1004>2009年折線圖分析報告	33
圖19   <1004>2009年直方圖分析報告	33
圖20   2007年對2008年客戶流失趨勢圖形	35
圖21   2008年對2009年客戶流失趨勢圖形	36
圖22   2007年至2009年客戶流失趨勢圖形	38
圖23   <2001>2001年折線圖分析報告	41
圖24   族群A折線圖分析報告	42
圖25   族群B折線圖分析報告	42

表目錄

表1   客戶消費資料表	6
表2   某電信產品交易資料內容	26
表3   某電信產品交易資料內容	27
表4   RBM初始值設定	27
表5   每年的消費人數表	35
表6   2007年對2008年客戶流失趨勢表	35
表7   2008年對2009年客戶流失趨勢表	36
表8   客戶流失趨勢表	37
參考文獻
References 
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