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中文論文名稱 調查國際學生跨文化效能之研究- 以來台灣就讀高等教育學生為例
英文論文名稱 A Study of Intercultural Effectiveness for International Students – An Example from Higher Education International Students in Taiwan
校院名稱 淡江大學
系所名稱(中) 國際商學碩士在職專班
系所名稱(英) Executive Master's Program of Business Administration (EMBA) in International Commerce
學年度 96
學期 1
出版年 97
研究生中文姓名 林俐君
研究生英文姓名 Li-Chun, Lin
學號 794400019
學位類別 碩士
語文別 中文
口試日期 2008-01-21
論文頁數 136頁
口試委員 指導教授-蔡政言
委員-鮑世亨
委員-楊曉文
中文關鍵字 國際學生  跨文化效能  跨文化訓練 
英文關鍵字 International students  Intercultural effectiveness  Intercultural training. 
學科別分類 學科別社會科學商學
中文摘要 近年來,由於經濟的起飛,科技的進步,縮短了國與國之間的距離。世界各國對於教育的價值愈來愈重視,在不斷進行教育改革的過程之中,學生求學途徑已經不再只是侷限於學生所屬之國籍的國家,許多學校提出了國際交換學生的計畫,此種風氣在各大專院校已蔚為風潮,因此國際學生來台的跨文化效能相關議題也更形重要。

本研究以問卷的方式進行統計檢測,問卷內容乃是引用Han(1997)的研究並加以修改而成。而本文中的跨文化能是指一種跨越文化的成功或能力,包括:溝通能力、處理心理壓力的能力、建立關係的能力、文化同理心的能力及跨文化察覺能力等五項能力。

本研究變數資料的取得是透過各校行政單位協助發放問卷而得。研究對象為來台灣就讀高等教育的國際學生,回收的有效問卷總共為182份,透過多變量(MANOVA)與單變量(ANOVA)方式進行實証分析。

本研究發現如下:
一、 人口統計變項: 國際學生的母國籍、性別、年齡、教育水準及語言能力與跨文化效能呈現顯著差異。
二、 情境變項:國際學生在台灣學習的時間、過去在母國工作的時間愈長及結交外國友人愈多其跨文化效能愈好。

最後,本研究的主要貢獻為: 提供各校在努力邁向頂尖計畫之餘多多關心國際學生以提供良好的環境,提高國際學生效能
英文摘要 Due to the fast growing of economic and improvement of technical, nations have become closer in recent years. Nations have attached importance to the value of education. During the process of education reforming, students not only study at their hometown but also go abroad. While many schools proposed lots of exchange programs for International students, who’s intercultural efficiency becomes very important.

The quantitative research method was used in this research and the questionnaire was modified by Han’s(1997)research as the research instrument. The so-called “ICE” was a kind of intercultural success or competency, including communication competency, dealing with psychological stress, relationship building competency, cultural empathy competence and cross cultural awareness competence(Han,1997).

Data were collected from paper questionnaires. The respondents were International students who study higher education in Taiwan. There were 182vaild questionnaires gathered and input into analysis. Through MANOVA and ANOVA analysis, the results showed that:
1. International students’ nationality, gender, age, education level and language ability can influence students’ intercultural efficiency.
2. There are 3 factors that influence International students’ intercultural efficiency: 1. The period they stay in Taiwan. 2. The working experience. 3. The friends they made in Taiwan.

Finally, the main contribution for this study was to offer a better environment for International Students in the future.
論文目次 目錄
第一章: 緒論
第一節: 研究背景與動機……………………1
第二節: 研究問題陳述 …………………… 6
第三節: 研究目的……………………………7
第四節: 研究範圍……………………………8
第五節: 研究假設………………………… 9
第二章:文獻探討 …………………………………… 11
第一節: 國際學生與跨文化衝擊………… 11
第二節: 國際學生相關研究……………… 12
第三節: 跨文化效能相關研究………………14
第三章: 跨文化效能演變過程……………………… 18
第一節: 文化與文化差異………………… 18
第二節: 跨文化衝擊 …………………… 26
第三節: 跨文化訓練及相關理論………… 32
第四節: 跨文化效能……………………… 42
第四章:研究方法…………………………………… 59
第一節:研究架構………………………… 59
第二節:研究對象……………………………62
第三節:研究工具………………………… 63
第四節:資料分析方法…………………… 65
第五章: 實證研究………………………………………68
第一節: 問卷回收及樣本結構…………… 68
第二節: 個人人口變項與跨文化效能之分析73
第三節: 情境變項與跨文化效能之分析… 88
第四節: 研究結果與發現 ……………… 101
第五節: 研究發現與分析……………………103
第六章: 結論與建議 ………………………………… 105
第一節: 研究結論 ………………………… 105
第二節: 研究建議 ………………………… 107
第三節: 研究限制與後續建議 …………… 109
參考文獻
一、 中文部份………………………………………… 111
二、 英文部份………………………………………… 114
三、 網站部份………………………………………… 125
附錄
英文問卷……………………………………………… 127
中文問卷……………………………………………… 133


















表目錄
表1-1 1995年到2005年國際學生來華就讀學位人數一覽表…………… 5
表1-2 留學生赴海外修讀遭遇到適應不良的情形………………………… 7
表2-1 國際學生相關論文……………………………………………………13
表2-2 跨文化效能相關構面…………………………………………………14
表3-1-1 學者對文化所下之定義彙編………………………………………… 19
表3-3-1 跨文化訓練比較表……………………………………………………..35
表3-3-2 國內外學者之跨文化適應構面……………………………………… 39
表5-1-1 問卷回收狀況…………………………………………………………..68
表5-1-2 國際學生樣本分佈情況………………………………………………..69
表5-2-1 國際學生之人口變項與其跨文化效能之MANOVA分析…………..74
表5-2-2 七大洲之國際學生其跨文化效能之MANOVA分析……………… 76
表5-2-3 七大洲國際學生之母國籍與其跨文化效能之ANOVA
分析 ………………………………………………………………… 77
表5-2-4 七大洲國際學生之性別與其跨文化效能之ANOVA
分析……………………………………………………………………. 80
表5-2-5 七大洲國際學生之年齡與其跨文化效能之ANOVA
分析……………………………………………………………………..81
表5-2-6 七大洲國際學生之教育水準與其跨文化效能之ANOVA
分析……………………………………………………………………..83
表5-2-7 七大洲國際學生之語言能力與其跨文化效能之ANOVA
分析……………………………………………………………………..85
表5-3-1 國際學生之情境變項與其跨文化效能之MANOVA分析………….88
表5-3-2 國際學生在台學習時間與其跨文化效能之ANOVA分析…………..92
表5-3-3 國際學生過去在母國工作的時間與其跨文化效能之ANOVA分析.. 94
表5-3-4 國際學生過去在母國工作的單位與其跨文化效能之ANOVA分析...96
表5-3-5 國際學生結交外國同僚或有外國朋友者與其跨文化效能之………..98
ANOVA分析
表5-4-1 研究結果匯整表………………………………………………………..101






















圖目錄
圖3-1 跨文化衝擊過程………………………………………………………..29
圖4-1 研究架構………………………………………………………………..60
圖4-2 本研究進行步驟………………………………………………………62

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網站部份
1. 亞洲輔導學報--探索美國種族歧視與文化適應對東亞國際學生的衝擊(http://www.fed.cuhk.edu.hk/en/ajc/200200090001/0027c.htm)
2. 高等教育的国际化:外国学生政策之比较分析(http://engine.cqvip.com/content/l/97430a/2004/000/006/jy28_l4_11091237.pdf)
3. 國立台灣大學—國際事務處(http://www.ciae.ntu.edu.tw/index.asp)
4. 國立台灣大學—僑生輔導組(http://gocfs2.gocfs.studa.ntu.edu.tw/)
5. 國立台灣師範大學—國際事務處(http://www.ntnu.edu.tw/oia/)
6. 國立成功大學—國際事務處(http://www.ncku.edu.tw/ver2006/ch/adm/international.htm)
7. 國立東華大學—學生事務處(http://www.student.ndhu.edu.tw/)
8. 國立逢甲大學—國際事務處(http://www.oia.fcu.edu.tw/)
9. 教育部—外國在華留學生人數(http://www.edu.tw/EDU_WEB/EDU_MGT/STATISTICS/EDU7220001/ebooks/edusta/edusta_foreign.xls)
10. 教育部—重要教育統計資訊大綱(http://140.111.34.69/EDU_WEB/EDU_MGT/STATISTICS/EDU7220001/overview/brief-htm/index.htm?open)
11. 教育部--高等教育司(http://www.edu.tw/EDU_WEB/Web/HIGH/index.php)
12. 教育部—國際文教處(http://140.111.1.22/bicer/chinese.htm)
13. MBA滿街都是-昔日身價不再—Cheers雜誌(http://engine.cqvip.com/content/f/83722x/2003/000/020/jj39_f2_8702408.pdf)
14. The University of Cincinnati(http://www.uc.edu/global/)
15. University of Oregon—International Affairs(http://international.uoregon.edu/?__utma=1.967029372.1196753874.1196753874.1196753874.1and__utmb=1and__utmc=1and__utmx=-and__utmz=1.1196753874.1.1.utmccn%3D(referral)%7Cutmcsr%3Dedu-fair.com%7Cutmcct%3D%2FFair%2Fusa%2FUniOfOregon.html%7Cutmcmd%3Dreferraland__utmv=-and__utmk=208982163)
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