系統識別號 | U0002-2806201716104800 |
---|---|
DOI | 10.6846/TKU.2017.01009 |
論文名稱(中文) | 海外打工度假者之資訊行為 |
論文名稱(英文) | The Information Behavior of Working Holiday Makers Overseas |
第三語言論文名稱 | |
校院名稱 | 淡江大學 |
系所名稱(中文) | 資訊與圖書館學系碩士班 |
系所名稱(英文) | Department of Information and Library Science |
外國學位學校名稱 | |
外國學位學院名稱 | |
外國學位研究所名稱 | |
學年度 | 105 |
學期 | 2 |
出版年 | 106 |
研究生(中文) | 賴佳柔 |
研究生(英文) | Chia-Rou Lai |
學號 | 604000017 |
學位類別 | 碩士 |
語言別 | 繁體中文 |
第二語言別 | |
口試日期 | 2017-06-15 |
論文頁數 | 121頁 |
口試委員 |
指導教授
-
賴玲玲(llai@mail.tku.edu.tw)
委員 - 葉乃靜(ncyeh@cc.shu.edu.tw) 委員 - 林素甘(sukanlin@mail.tku.edu.tw) |
關鍵字(中) |
打工度假 資訊行為 線上資訊 線下資訊 |
關鍵字(英) |
Working Holiday Maker Information Behavior Online Information Offline Information |
第三語言關鍵字 | |
學科別分類 | |
中文摘要 |
本研究旨在探討打工度假者於海外之資訊行為,包含打工度假者之資訊需求、使用資源、資訊使用,及使用線上與線下資源間情境,以探討臺灣赴海外打工度假者如何使用週遭資源解決問題、避免急難事件發生。 本研究結合日誌法與半結構式深度訪談法作為資料蒐集之方法,在打工度假者常使用之Facebook社團及論壇徵求及選取合適的研究參與者,並透過滾雪球法尋找其他符合研究條件的參與者。本研究共有十二位參與者,研究過程中先請參與者紀錄連續7日日誌,再進行線上深度訪談。 研究結果顯示打工度假者的資訊需求主要包含「住宿」、「交通」、「求職」、「簽證」、「工作」、「旅遊」、「語言學習」、「文化」、「烹飪」資訊共九種,而資訊需求之重要性會隨著打工度假者在海外生活的各時期產生改變。打工度假者在海外期間使用的資源主要以線上資源為主,線下資源為輔,包含Google、手機應用程式、網站、社群媒體、部落格、論壇、臺灣赴海外打工度假者、當地居民、圖書、雜誌、文宣海報等等。 打工度假者使用之線上資源以網路、人際資源為主,頻繁透過Google及社群媒體取得日常生活所需之各種類資訊;線下資源則以人際資源為主,透過其他打工度假者及當地居民作為資訊取得管道,獲得工作、旅遊、交通方面資訊。打工度假者在取得資訊後會以雲端、紙本及硬體裝置儲存獲得之資訊,並使用社群媒體、部落格分享在海外打工度假的經驗。而打工度假者使用線上及線下資訊方式共有五種類型:一. 僅使用線上資源、二. 先使用線上資源,後使用線下資源、三. 僅使用線下資源、四. 先使用線下資源,再使用線上資源、五. 先瀏覽線上資源,後使用線下資源,再查找線上資源。 本研究根據上述發現對打工度假相關資訊提供者如外交部與各國駐臺辦事處等提出下列建議:一、將青年赴海外急難事件進行個案分析,將此分析與其他打工度假相關資訊記載於現有打工度假手冊,並公告於打工度假資訊平台及社群媒體中。二、舉辦分享、座談會時,以社群媒體直播功能將資訊傳遞至在海外或規劃出國之打工度假者。此外,本研究建議未來研究可以對打工度假者所使用之線上及下資源進行長期研究,於打工度假者出國前選取研究參與者,並透過增加日誌及訪談次數等方法,比較打工度假者出國前後所使用資源之異同。 |
英文摘要 |
The purpose of this research is to explore the information behavior of Taiwanese working holiday makers (WHMs), including the kind of information WHMs need, ways WHMs use information resources, the uses WHMs have after acquiring information, and the contexts when WHMs use online versus offline information. This study used diary method and semi-structured interviews to collect data. The researcher first selected participants from a number of working holiday related Facebook groups and online forums, which WHMs use heavily to obtained daily information. Also, the researcher used snowballing method to collect participants who are qualified in this research. There were 12 participants in total. They were asked to log in a diary format for 7 consecutive days and were interviewed via Facebook Messenger and Line afterwards. The findings of this study demonstrated that WHMs mainly need housing-, traffic-, job-, visa-, work-, travel-, language-, culture-, and cooking- related information. The importance of these needed information would grow or decrease according to the situation WHMs encountered overseas. WHMs used online resources mainly when looking for information, and they also use offline resources to obtained information that cannot be found online. The information resources and channels WHMs used include Google, smartphone applications, websites, social media websites, blogs, online forums, other Taiwanese WHMs, local residents, books, magazines, and posters on the streets. WHMs used Internet and human resources online mainly, and they used Google and social media heavily to obtained daily information. WHMs used offline human resources to obtain work-, travel-, and traffic-related information from Taiwanese WHMs and local residents. After acquiring information, WHMs would save information online, on papers and notebooks, and on different devices. They also would share their experiences on social media and blogs. WHMs used online and offline resources in five different ways: (a) use online resources only, (b) use online resources first, and use offline resources later, (c) use offline resources only, (d) use offline resources first, and use online resources later, (e) browse the information on Internet, use offline resources, and search information online. According to the above findings of this study, there are some suggestions for working holiday information providers and future research. For the information providers such as ministry of foreign affairs, they could do case analysis on emergency situations WHMs encountered overseas, and share the analysis on the handbooks, working-holiday information websites, and the working holiday related groups on social media websites. They could also host workshops for experiences sharing and podcast these events via social media. For future research, researchers can conduct longitudinal research on how WHMs use online and offline resources by recruiting participants before they go on working holiday. It is suggested future researchers interested in this area can increase the frequencies of participants’ diaries logging and interviews, and compare the resources being used before and after WHMs go abroad. |
第三語言摘要 | |
論文目次 |
第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 5 第三節 研究限制 6 第四節 名詞解釋 6 第二章 文獻探討 9 第一節 打工度假 9 第二節 資訊行為 18 第三節 線上資訊資源與線下資訊資源關係 29 第三章 研究方法 33 第一節 研究設計 33 第二節 研究範圍及對象 35 第三節 資料蒐集 39 第四節 資料分析 45 第五節 研究流程 46 第四章 研究資料分析 49 第一節 打工度假者資訊需求 49 第二節 打工度假者資訊來源 59 第三節 打工度假者的資訊使用 85 第四節 打工度假者線上與線下資訊活動 88 第五節 綜合討論 93 第五章 結論與建議 101 第一節 結論 101 第二節 建議 105 第六章 參考文獻 109 附件一 研究參與者徵求 119 表1臺灣青年外打工度假制度統整 13 表2 打工度假者動機相關研究 17 表3 Facebook臺灣打工度假社團 37 表4 研究參與者資料表 38 表5 研究問題與訪談問題對照表 44 圖1 日常生活資訊尋求模式 21 圖2 研究介紹與參與者徵求檔案I 40 圖3 研究介紹與參與者徵求檔案II 41 圖4 參與者所記錄之日誌範例I 42 圖5 參與者所記錄之日誌範例II 42 圖6 參與者所記錄之日誌範例III 42 圖7 研究流程圖 48 圖8 打工度假者所使用之線上資訊 96 圖9 打工度假者所使用之線下資源 99 |
參考文獻 |
中華民國外交部(2017)。青年度假打工-計畫簡介。檢索自http://www.youthtaiwan.net/WorkingHoliday/cp.aspx?n=E5AA72D4F35F91D0&s=D33B55D537402BAA 王映翔(2014)。大學畢業生從事打工度假之國別決策及其旅遊行為(碩士論文,國立新竹教育大學)。檢索自http://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi/login?o=dnclcdr&s=id=%22103NHCT5399008%22.&searchmode=basic 李君如,劉佩昀(2013)。Work & Travel:美國打工度假者之動機、文化衝擊與旅遊體驗。島嶼觀光研究,6(4),79-112。 周志文、羅思嘉(2015)。從知識建構探索研究生之資訊使用行為(碩士論文,國立中興大學)。檢索自http://www.nlpi.edu.tw/Public/research/101%E5%BE%9E%E7%9F%A5%E8%AD%98%E5%BB%BA%E6%A7%8B%E6%8E%A2%E7%B4%A2%E7%A0%94%E7%A9%B6%E7%94%9F%E4%B9%8B%E8%B3%87%E8%A8%8A%E4%BD%BF%E7%94%A8%E8%A1%8C%E7%82%BA.pdf 林娟娟、陳岱昀(2008)。網站購買意願影響因素之探討。管理與系統,15(2),209-235。 林碧月(2010)。海外度假打工體驗的內涵與價值(碩士論文,朝陽科技大學)。檢索自http://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi/login?o=dnclcdr&s=id=%22098CYUT5675018%22.&searchmode=basic 林曉君(2013)。打工度假行為模式研究(碩士論文,國立高雄餐旅大學)。取自華藝線上圖書館。(U0018-2905201311013800) 邵文正、許明潔(2011)。旅遊資訊仲介網的規劃與營運,資訊傳播研究,1(2),57-82。doi:10.6144/JIC.2011.0102.03 康文文教基金會(2017)。康文文教基金會-最新消息。檢索自http://www.travel934.org.tw/GoodNewsKw/Stage/SDetail.aspx?id=728 張宏裕(2012)。以消費價值觀點探討O2O (Offline to Online)模式之使用意願-以Homeplus 虛擬商店為例(碩士論文,大同大學)。檢索自http://ndltd. ncl.edu.tw/cgi-bin/gs32/gsweb.cgi/login?o=dnclcdr&s=id=%22101TTU057160 25%22.&searchmode=basic 張韶華、汪怡菁(2014)。海外打工旅遊者跨文化經驗、動機及語言學習之研究。南台人文社會學報,11,169-225。 陳向明(2002)。社會科學質的研究。台北市:五南出版社。 陳怡茹(2015)。澳洲打工度假,性別觀察。性別平等教育季刊,70,97-100。 陳映瑜(2015)。口碑資訊(工作、組織、程序)對求職行為的影響:以計畫行為理論為中介機制(碩士論文,國立彰化師範大學)。檢索自https://libproxy.ncue.edu.tw/cgi-bin/gs32/gsweb.cgi/ccd=j0HXKT/record?r1=1&h1=0 陳韻渲(2014)。探討網路搜尋行為與知覺感受對行為意圖之影響-以欲前往澳洲海外打工者為例(碩士論文,僑光科技大學)。檢索自http://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dnclcdr&s=id=%22102OCIT5457023%22.&searchmode=basic 黃品齊(2015)。以轉化學習論澳洲打工度假歷程之研究。休閒產業管理學刊, 8(1),23-40。doi:10.6213/JLRIM.2015.8(1)2 楊郁玲、黃靖淑(2013)。打工度假者之休閒效益探討。臺灣教育評論月刊, 2(9),76-82。 審計部(2017)。民國104年度中央政府總決算審核報告摘要 - 中華民國審計部全球資訊網。檢索自https://www.audit.gov.tw/files/15-1000-2997,c97-1.php 蘇慧捷(2002)。自助旅遊者資訊尋求與資訊使用行為之探討。圖書館學與資訊科學,28(2),1-23。 Ahn, T., Ryu, S., & Han, I. (2004). The impact of the online and offline features on the user acceptance of internet shopping malls. Electronic Commerce Research and Applications, 3(4), 405–420. doi:10.1016/j.elerap.2004.05.001 Atkin, C. (1973). Instrumental utilities and information seeking. In P. Clarke (ed.), New Models for Mass Communication (pp. 205-242). Beverly Hills: SAGE Publications. Bates, M. J. (2010). Information behavior. In Encyclopedia of Library and Information Sciences, Third Edition (pp. 2381-2391). New York: Taylor & Francis. Retrieved from http://www.crcnetbase.com/doi/10.1081/E-ELIS3-120043263 Beard, T. R., Ford, G. S., Saba, R. P., & Seals, R. A. (2012). Internet use and job search. Telecommunications Policy, 36(4), 260–273. doi:10.1016/j.telpol.2011.12.001 Beatty, S. E., & Smith, S. M. (1987). External search effort: An investigation across several product categories. Journal of Consumer Research, 14(1), 83-95. doi:10.1086/209095 Björk, P., & Kauppinen-Räisänen, H. (2014). Contemporary insights to the dynamic pre-trip information sourcing behaviour. Tourism and Hospitality Research, 15(1), 39–53. doi:10.1177/1467358414553871 Brennan, C. (2014). Reexamining a "working holiday": An autoethnography. Tourism: An International Interdisciplinary Journal, 62(3), 277-292. Retrieved from http://hrcak.srce.hr/129478?lang=en Chatman, E. A. (1991). Life in a small world: Applicability of gratification theory to information-seeking behavior. Journal of the American Society for Information Science, 42(6), 438–449. doi:10.1002/(SICI)1097-4571(199107)42:6<438::AID-ASI6>3.0.CO;2-B Cheema, A., & Papatla, P. (2010). Relative importance of online versus offline information for Internet purchases: Product category and Internet experience effects. Journal of Business Research, 63(9-10), 979–985. doi:10.1016/j.jbusres.2009.01.021 Chen, J. S. (2000). Cross-cultural differences in travel information acquisition among tourists from three pacific-rim countries. Journal of Hospitality & Tourism Research, 24(2), 239–251. doi:10.1177/109634800002400207 Church, K., Cherubini, M., & Oliver, N. (2014). A large-scale study of daily information needs captured in situ. ACM Transactions on Computer-Human Interaction, 21(2), 10:1–10:46. doi:10.1145/2552193 Cohen, E. (1974). Who is a tourist?: A conceptual clarification1. The Sociological Review, 22(4), 527–555. doi:10.1111/j.1467-954x.1974.tb00507.x DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60–95. doi:10.1287/isre.3.1.60 Dervin, B. (1992). From the mind’s eye of the user: The sense-making qualitative-quantitative methodology. In J. D. Glazer & R. R. Powell (Eds.), Qualitative research in information management (pp. 61-84). Englewood, CO: Libraries Unlimited. Fidel, R., & Green, M. (2004). The many faces of accessibility: Engineers’ perception of information sources. Information Processing & Management, 40(3), 563–581. doi:10.1016/s0306-4573(03)00003-7 Fodness, D., & Murray, B. (1997). Tourist information search. Annals of Tourism Research, 24(3), 503-523. doi:10.1016/S0160-7383(97)00009-1 Gretzel, U. (2006). Consumer generated content trends and implications for branding. e-Review of Tourism Research, 4(3), 9-11. Grnflaten, Ø. (2009). Predicting travelers’ choice of information sources and information channels. Journal of Travel Research, 48(2), 230–244. doi:10.1177/0047287509332333 Gursoy, D., & McCleary, K. W. (2004). An integrative model of tourists’ information search behavior. Annals of Tourism Research, 31(2), 353–373. doi:10.1016/j.annals.2003.12.004 Ho, C.-L., Lin, P.-Y., & Huang, S.-C. (2014). Exploring Taiwanses working holiday-makers’ motivations: An analysis of means-end hierarchies. Journal of Hospitality & Tourism Research, 38(4), 463–486. doi:10.1177/1096348012461549 Hwang, Y.-H., Jani, D., & Jeong, H. K. (2013). Analyzing international tourists' functional information needs: A comparative analysis of inquiries in an on-line travel forum. Journal of Business Research, 66(6), 700–705. doi:10.1016/j.jbusres.2011.09.006 Ioannides, Y. M., & Loury, L. D. (2004). Job information networks, neighborhood effects, and inequality. Journal of Economic Literature, 42(4), 1056–1093. Doi: 10.1257/0022051043004595 Jacobsen, J. S., & Munar, A. M. (2012). Tourist information search and destination choice in a digital age. Tourism Management Perspectives, 1, 39-47. doi:10.1016/j.tmp.2011.12.005 Jansen, B. J., Ciamacca, C. C., & Spink, A. (2008). An analysis of travel information searching on the web. Information Technology & Tourism, 10(2), 101–118. doi:10.3727/109830508784913121 Jordan, E. J., Norman, W. C., & Vogt, C. A. (2013). A cross-cultural comparison of online travel information search behaviors. Tourism Management Perspectives, 6, 15–22. doi:10.1016/j.tmp.2012.11.002 Keller, K. L., & Staelin, R. (1987). Effects of quality and quantity of information on decision effectiveness. Journal of Consumer Research, 14(2), 200-213. doi:10.1086/209106 Kim, D.-Y., Lehto, X. Y., & Morrison, A. M. (2007). Gender differences in online travel information search: Implications for marketing communications on the internet. Tourism Management, 28(2), 423–433. doi:10.1016/j.tourman.2006.04.001 Klein, L. R., & Ford, G. T. (2003). Consumer search for information in the digital age: An empirical study of prepurchase search for automobiles. Journal of Interactive Marketing, 17(3), 29–49. doi:10.1002/dir.10058 Kuhn, P., & Skuterud, M. (2000). Job search methods: Internet versus traditional. Monthly Labor Review, 123(10), 3-11. Kulkarni, G., Ratchford, B. T., & Kannan, P. K. (2012). The impact of online and offline information sources on automobile choice behavior. Journal of Interactive Marketing, 26(3), 167–175. doi:10.1016/j.intmar.2012.02.001 Lamsfus, C., Wang, D., Alzua-Sorzabal, A., & Xiang, Z. (2015). Going mobile: Defining context for on-the-go travelers. Journal of Travel Research, 54(6), 691-701.doi: 10.1177/0047287514538839 Lehto, X. Y., Kim, D.-Y., & Morrison A. M. (2006). The effect of prior destination experience on online information search behaviour. Tourism and Hospitality Research, 6(2), 160–178. doi:10.1057/palgrave.thr.6040053 Lin, Y.-H., Lee, Y.-C., & Wang, S.-C. (2012). Analysis of motivation, travel risk, and travel satisfaction of Taiwan undergraduates on work and travel overseas programmes: Developing measurement scales. Tourism Management Perspectives, 2-3, 35–46. Doi:10.1016/j.tmp.2012.01.002 McKenzie, P. J. (2003). A model of information practices in accounts of everyday‐life information seeking. Journal of Documentation, 59(1), 19–40. doi: 10.1108/00220410310457993 Minghetti, V., & Buhalis, D. (2009). Digital divide in tourism. Journal of Travel Research, 49(3), 267–281. doi:10.1177/0047287509346843 Money, R. B., & Crotts, J. C. (2003). The effect of uncertainty avoidance on information search, planning, and purchases of international travel vacations. Tourism Management, 24(2), 191–202. doi:10.1016/s0261-5177(02)00057-2 Murphy, H. C., & Chen, M.-M. (2014). Online information sources used in hotel bookings: Examining relevance and recall. Journal of Travel Research, 55(4), 523-536. doi:10.1177/0047287514559033 Nakamura, A.O., Shaw, K. L., Freeman, R. B., Nakamura, E., & Pyman, A. (2009). Jobs online. In: D. H. Autor (Ed.), Studies of labor market intermediation (pp. 27–65). Chicago: University of Chicago Press. Olson, J. S., & Olson, G. M. (2000). I2i trust in e-commerce. Communications of the ACM, 43(12), 41–44. doi:10.1145/355112.355121 Pan, B., Litvin, S. W., & Goldman, H. (2006). Real users, real trips, and real queries: An analysis of destination search on a search engine. Paper session presented at Annual Conference of Travel and Tourism Research Association, Dublin. Pan, B., MacLaurin, T., & Crotts, J. C. (2007). Travel blogs and their implications for destination marketing. Journal of Travel Research, 46, 35-45. doi:10.1177/0047287507302378 Poole, H. (1985). Theories of the middle range. Norwood, N.J.: Ablex Pub. Corp. Qian, Y., Hu, J., & Zhang, M. (2015). Study on the online travel information search: A perspective of social media. Advances in Applied Sociology, 5(8), 219–233. doi:10.4236/aasoci.2015.58021 Rynes, S. L. (1991). Recruitment, job choice, and post-hire consequences: A call for new research directions. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology, (Vol. 2, pp. 399-444). CA, US: Consulting Psychologists Press. Saini, Y. K., & Lynch, J. G. (2016). The effects of the online and offline purchase environment on consumer choice of familiar and unfamiliar brands. International Journal of Research in Marketing, 33(3), 702-705. doi:10.1016/j.ijresmar.2016.02.003 Savolainen, R. (1995). Everyday life information seeking: Approaching information seeking in the context of “way of life”. Library & Information Science Research, 17(3), 259-294. doi:10.1016/0740-8188(95)90048-9 Savolainen, R. (2008). Source preferences in the context of seeking problem-specific information. Information Processing and Management, 44(1), 274-293. doi:10.1016/j.ipm.2007.02.008 Schmallegger, D., & Carson, D. (2008). Blogs in tourism: Changing approaches to information exchange. Journal of Vacation Marketing, 14(2), 99-110. doi: 10.1177/1356766707087519 Sin, S.-C. J. (2015). Demographic differences in international students’ information source uses and everyday information seeking challenges. The Journal of Academic Librarianship, 41(4), 466–474. doi:10.1016/j.acalib.2015.04.003 Sin, S.-C. J., & Kim, K.-S. (2013). International students’ everyday life information seeking: The informational value of social networking sites. Library & Information Science Research, 35(2), 107–116. doi:10.1016/j.lisr.2012.11.006 Singh, S., Ratchford, B. T., & Prasad, A. (2014). Offline and online search in used durables markets. Journal of Retailing, 90(3), 301–320. doi:10.1016/j.jretai.2014.03.005 Sonnenwald, D. H. (1999). Evolving perspectives of human information behavior: contexts, situations, social networks and information horizons. In Wilson, T. D., & Allen, D. K. (Ed.), Exploring the Contexts of Information Behavior: Proceedings of the Second International Conference in Information Needs (pp. 176-190). London: Taylor Graham. Statistics Finland (2016). Tourist | Concepts | Statistics Finland. Retrieved from http://www.stat.fi/meta/kas/matkailija_en.html Stevenson, B. (2009). The Internet and job search. In: D. H. Autor (Ed.), Studies of labor market intermediation (pp. 67–86). Chicago: University of Chicago Press. Tan, W.-K., & Chen, T.-H. (2012). The usage of online tourist information sources in tourist information search: An exploratory study. The Service Industries Journal, 32(3), 451–476. doi:10.1080/02642069.2010.529130 Taylor, R. S. (1968). Question-negotiation and information seeking in libraries. College and Research Libraries, 29(3), 178–194. The Parliament of the Commonwealth of Australia (1997). Working holiday makers: More than tourists [E-reader version]. Canberra: Australian Govt. Pub.. Retrieved from http://www.aph.gov.au/binaries/house/committee/mig/report/holiday.pdf U.S. Department of State (2017). Office of Private Sector Exchange | Bureau of Educational and Cultural Affairs. Retrived from https://eca.state.gov/about-bureau-0/organizational-structure/office-private-sector-exchange Urban, G. L., Sultan, F., & Qualls, W. J. (2000). Placing trust at the center of your internet strategy. MIT Sloan Management Review, 42(1), 39-48. Uriely, N. (2001). “Travelling workers” and “working tourists”: Variations across the interaction between work and tourism. International Journal of Tourism Research, 3(1), 1–8. doi: 10.1002/1522-1970(200101/02)3:1<1::AID-JTR241>3.0.CO;2-M Wang, Y.-S., & Liao, Y.-W. (2008). Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly, 25(4), 717–733. doi:10.1016/j.giq.2007.06.002 Wildemuth, B. M. (2009). Applications of social research methods to questions in information and library science. NY, United States: Libraries Unlimited. Williamson, K., Qayyum, A., Hider, P., & Liu, Y.-H. (2012). Young adults and everyday-life information: The role of news media. Library & Information Science Research, 34(4), 258–264. doi:10.1016/j.lisr.2012.05.001 Wilson, J., Fisher, D., & Moore, K. (2010). The OE goes ‘home’: Cultural aspects of a working holiday experience. Tourist Studies, 9(1), 3-21. doi:10.1177/1468797609360590 Wilson, T. D. (1981). On user studies and information needs. Journal of Documentation, 37(1), 3-15. Wu, J.-H., & Wang, Y.-M. (2006). Measuring KMS success: A respecification of the DeLone and McLean’s model. Information & Management, 43(6), 728–739. doi:10.1016/j.im.2006.05.002 Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179–188. doi:10.1016/j.tourman.2009.02.016 Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet. Journal of Retailing and Consumer Services, 22, 244–249. doi:10.1016/j.jretconser.2014.08.005 Xiang, Z., Wang, D., O’Leary, J. T., & Fesenmaier, D. R. (2014). Adapting to the Internet: Trends in travelers’ use of the web for trip planning. Journal of Travel Research, 54(4), 511–527. doi:10.1177/0047287514522883 Zhang, P., Von Dran, G. M., Blake, P., & Pipithsuksunt, V. (2001). Important design features in different web site domains: An empirical study of user perceptions. E-Service Journal, 1, 77–91. doi:10.1353/esj.2001.0008 |
論文全文使用權限 |
如有問題,歡迎洽詢!
圖書館數位資訊組 (02)2621-5656 轉 2487 或 來信