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系統識別號 U0002-2806201017205300
中文論文名稱 挑戰型與阻礙型壓力對資訊人員影響之研究
英文論文名稱 Understanding the effects of challenge and hindrance stress on IT professionals
校院名稱 淡江大學
系所名稱(中) 資訊管理學系碩士班
系所名稱(英) Department of Information Management
學年度 98
學期 2
出版年 99
研究生中文姓名 朱泳臻
研究生英文姓名 Yung-Chen Chu
學號 697630605
學位類別 碩士
語文別 中文
口試日期 2010-05-29
論文頁數 58頁
口試委員 指導教授-施盛寶
委員-周惠文
委員-伍台國
委員-鄭啟斌
中文關鍵字 挑戰型壓力  阻礙型壓力  工作動機  工作耗竭 
英文關鍵字 challenge stress  hindrance stress  work motivation  work exhaustion 
學科別分類 學科別社會科學管理學
學科別社會科學資訊科學
中文摘要 壓力的研究在過去很多領域皆有廣泛地被探討,如心理、管理領域…等等,而在資訊管理領域,以資訊從業人員為研究對象的研究,大多著重於探討負面的壓力對個人的種種影響,忽略了壓力的另一面,即較正面的壓力,因此,本研究依據LePine所提出之壓力的分類,將壓力區分成挑戰型壓力及阻礙型壓力,並探討這二種不同類型的壓力是如何影響資訊人員工作動機及工作耗竭的情況。研究以問卷調查進行資料的蒐集,以台灣地區製造業、金融業資訊人員為研究調查對象,回收有效樣本182份,並以Smart PLS作為資料分析工具、進行假說之驗證。研究結果發現:
一、挑戰型壓力會正向地影響工作動機及工作耗竭;
二、阻礙型壓力對工作動機有負面的影響,但同時也會正向地影響工作耗竭;
三、工作動機會負向地影響工作耗竭。
本研究主要貢獻在檢驗資訊人員所承受不同類型壓力後的反應,由研究結果可知,組織的壓力管理策略或措施應正視壓力之性質,雖然不同的壓力皆會造成工作耗竭,但是具正面、挑戰型的壓力卻可以增加工作動機,而工作動機可以降低工作耗竭。論文最後亦提供相關管理、研究意涵、與未來研究方向供後續研究者參考。
英文摘要 Despite a great deal of academic research on stress over the past several decades in IS, there has been focusing on the negative effects of stressors on IT professionals but neglect the positive side of stressors. Based on the stressor type classification proposed by Lepine, this study investigated two types of stressors, i.e. hindrance stressor and challenge stressor, and their effects on work motivation and work exhaustion. We collected 182 samples from IT professionals work in Taiwan and used SmartPLS to do data analysis. The results showed that hindrance stressors had a negative effect on work motivation and a positive effect on work exhaustion. Challenge stressors had a positive effect on work motivation and work exhaustion. Work motivation was negative related to work exhaustion.
The major contribution of this study is the empirical supports for this dual dimensionality of stressors have different effects on IT professionals. Stress management policy should increase employee work motivation by both decreasing hindrance stressors and increase challenge stressors because work motivation can decrease work exhaustion. Managerial implications, research implications, and future research directions were provided.
論文目次 目錄

第1章 前言 1
1.1 研究背景與動機 1
1.2 研究目的 3
1.3 研究流程 3
第2章 文獻探討 5
2.1 傳統壓力模型 5
2.2 挑戰型壓力及阻礙型壓力 7
2.3 工作動機 9
2.4 工作耗竭 14
2.5 影響工作耗竭的因素 16
第3章 研究模型與假說 20
3.1 研究架構 20
3.2 研究假說 21
第4章 研究方法 25
4.1 資料蒐集與前測 25
4.2 構念衡量 26
第5章 資料分析與結果 31
5.1 資料分析方法 31
5.2 基本資料分析 31
5.3 衡量模型 34
5.4 結構模型 37
5.5 小結 39
第6章 研究結論與建議 40
6.1 研究結果與討論 40
6.2 學術上的貢獻 41
6.3 管理上意涵 42
6.4 研究上的限制 43
6.5 未來研究建議 43
中文參考文獻 45
英文參考文獻 46
附錄一 研究問卷 54

表目錄


表 4 1:前測信度分析水準 25
表 4 2:挑戰型壓力衡量題項 27
表 4 3:阻礙型壓力衡量題項 27
表 4 4:工作動機衡量題項 28
表 4 5:工作耗竭衡量題項 29
表 4 6:控制變數-負面情感之衡量題項 30
表 5 1:基本資料 33
表 5 2:問卷題項與因素負荷量 35
表 5 3:變數特徵與相關矩陣 36
表 5 4:信度與萃取變異量 36
表 5 5:假說驗證結果 39


圖目錄

圖 1 1:研究流程與步驟 4
圖 2 1:壓力交換理論模型 6
圖 3 1:研究架構圖 20
圖 5 1:研究架構的路徑分析 38

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