||Understanding the effects of challenge and hindrance stress on IT professionals
||Department of Information Management
||Despite a great deal of academic research on stress over the past several decades in IS, there has been focusing on the negative effects of stressors on IT professionals but neglect the positive side of stressors. Based on the stressor type classification proposed by Lepine, this study investigated two types of stressors, i.e. hindrance stressor and challenge stressor, and their effects on work motivation and work exhaustion. We collected 182 samples from IT professionals work in Taiwan and used SmartPLS to do data analysis. The results showed that hindrance stressors had a negative effect on work motivation and a positive effect on work exhaustion. Challenge stressors had a positive effect on work motivation and work exhaustion. Work motivation was negative related to work exhaustion.
The major contribution of this study is the empirical supports for this dual dimensionality of stressors have different effects on IT professionals. Stress management policy should increase employee work motivation by both decreasing hindrance stressors and increase challenge stressors because work motivation can decrease work exhaustion. Managerial implications, research implications, and future research directions were provided.
第1章 前言 1
1.1 研究背景與動機 1
1.2 研究目的 3
1.3 研究流程 3
第2章 文獻探討 5
2.1 傳統壓力模型 5
2.2 挑戰型壓力及阻礙型壓力 7
2.3 工作動機 9
2.4 工作耗竭 14
2.5 影響工作耗竭的因素 16
第3章 研究模型與假說 20
3.1 研究架構 20
3.2 研究假說 21
第4章 研究方法 25
4.1 資料蒐集與前測 25
4.2 構念衡量 26
第5章 資料分析與結果 31
5.1 資料分析方法 31
5.2 基本資料分析 31
5.3 衡量模型 34
5.4 結構模型 37
5.5 小結 39
第6章 研究結論與建議 40
6.1 研究結果與討論 40
6.2 學術上的貢獻 41
6.3 管理上意涵 42
6.4 研究上的限制 43
6.5 未來研究建議 43
附錄一 研究問卷 54
表 4 1：前測信度分析水準 25
表 4 2：挑戰型壓力衡量題項 27
表 4 3：阻礙型壓力衡量題項 27
表 4 4：工作動機衡量題項 28
表 4 5：工作耗竭衡量題項 29
表 4 6：控制變數-負面情感之衡量題項 30
表 5 1：基本資料 33
表 5 2：問卷題項與因素負荷量 35
表 5 3：變數特徵與相關矩陣 36
表 5 4：信度與萃取變異量 36
表 5 5：假說驗證結果 39
圖 1 1：研究流程與步驟 4
圖 2 1：壓力交換理論模型 6
圖 3 1：研究架構圖 20
圖 5 1：研究架構的路徑分析 38
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