組織承諾與組織公民行為之間已有許多研究證實具有高度相關性，但此相關性是否會對企業內部的知識分享程度造成影響? 企業若能掌握這些工具，相信將會對企業在內部管理上有相當大的幫助。
    本研究以半導體相關產業員工的角度探討組織承諾（價值承諾、努力承諾、留職承諾）、知識分享（分享個人內在知識、分享學習機會、鼓勵他人學習）與組織公民行為（認同組織、利他行為、盡職行為、人際和諧、保護組織資源）的關係。過由文獻探討，經由研究假設的推論，建立研究架構，透過實際調查國內半導體上游、中游與下游樣本，共取得428份有效問卷。經過結構化方程式模型驗證後結果顯示，組織承諾透過知識分享之中介對組織公民行為產生影響。本研究並發現半導體產業上游、中游及下游對知識分享的態度也有顯著差異。

This study about probing the viewpoint of relationship of employee’s trust (supervisor’s trust, colleague’s trust and organizational trust), knowledge sharing (share personal knowledge, share opportunity of study and encourage study) and organizational citizenship behavior. By manipulating structural equation modeling (SEM), this study investigates 428 subjects from Taiwan semiconductor industry show that the knowledge sharing has a full mediation effect on relationship of employee’s trust and organizational citizenship behavior. However, knowledge sharing is notable difference on Taiwan semiconductor industry.

摘要 I
英文摘要 Ⅱ
目    錄 Ⅲ
圖索引 Ⅵ
表索引 VII
第一章緒論 1
1.1研究背景與動機 1
1.2研究目的 4
1.3研究流程 4
第二章文獻探討 7
2.1組織承諾 7
2.1.1組織承諾的定義 7
2.1.2組織承諾的分類 12
2.1.3組織承諾的重要性 18
2.1.4小結 20
2.2知識分享 21
2.2.1知識分享的定義 21
2.2.2知識的重要性 25
2.3組織公民行為 29
2.3.1組織公民行為的定義 29
2.3.2組織公民行為的構面 31
2.3.3組織公民行為的測量 34
2.3.4組織公民行為的重要性 35
2.3.5小結 37
2.4研究假設 37
2.4.1組織承諾與組織公民行為之關係 38
2.4.2組織承諾與知識分享之關係 39
2.4.3知識分享與組織公民行為之關係 40
2.4.4組織承諾、知識分享與組織公民行為之關係 41
2.4.5半導體供應鏈不同層級之調節效果 42
2.5研究地圖 42
第三章研究方法 45
3.1研究架構 44
3.2變項操作性定義與測量 45
3.2.1組織承諾 45
3.2.2知識分享 46
3.2.3組織公民行為 47
3.2.4個人變項 48
3.3抽樣設計 49
3.4資料分析方法 50
第四章	資料分析與結果 52
4.1敘述性統計分析 52
4.1.1樣本結構 52
4.2測量模式分析 54
4.2.1信度分析 56
4.2.2整體適配指標 57
4.2.3收斂效度 59
4.2.4區別效度 60
4.3相關分析 60
4.4結構模式分析 66
4.5競爭模式分析 70
4.6調節分析 71
第五章結論與建議 77
5.1 研究結論 77
5.2 研究貢獻 79
5.3 管理意涵 80
5.4 未來研究方向及建議 82
5.5 研究限制 83
參考文獻 84
附錄：問卷 99 

圖索引
圖1.1 研究流程 6
圖2.1 研究地圖 43
圖3.1 研究架構圖 44
圖4.1 結構模式圖 69
圖4.2 半導體上游最佳路徑圖 74
圖4.3 半導體中游最佳路徑圖 75
圖4.4 半導體下游最佳路徑圖 76
 
表索引
表2.1組織承諾的定義 8
表2.2組織承諾的分類 14
表2.3 Reichers (1985)對組織承諾的定義與分類 16
表2.4知識分享定義表 21
表2.5知識分享行為分類 23
表2.6知識分享意願整理表 24
表2.7資訊與知識的比較 26
表2.8組織公民行為構面 32
表3.1預試問卷各構面題項分配及信度分析一覽表 50
表4.1樣本結構分析表 53
表4.2研究次構面之平均數、標準差、偏態與峰度 55
表4.3信度分析彙總表 57
表4.4研究主構面之驗證性因素分析彙總表 58
表4.5收斂效度分析彙總表 59
表4.6區別效度分析彙總表 60
表4.7相關係數表 61
表4.8半導體上游變數相關係數表 63
表4.9半導體中游變數相關係數表 64
表4.10半導體下游變數相關係數表 66
表4.11 研究路徑彙總表 68
表4.12 直接與間接效果表 69
表4.13 競爭模式比較分析 71
表4.14調節卡方及自由度 72
表4.15不同產業路徑檢定表 73
表5.1研究假設與驗證結果彙整表 79

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