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系統識別號 U0002-2706201017565200
中文論文名稱 跨國團隊資訊系統開發模式的研究
英文論文名稱 Challenges and Improvement Methods to Global Development Projects
校院名稱 淡江大學
系所名稱(中) 資訊管理學系碩士在職專班
系所名稱(英) On-the-Job Graduate Program in Advanced Information Management
學年度 98
學期 2
出版年 99
研究生中文姓名 戴玉珊
研究生英文姓名 Yu-Shan Tai
學號 795630127
學位類別 碩士
語文別 英文
口試日期 2010-05-29
論文頁數 27頁
口試委員 指導教授-蕭瑞祥
委員-詹前隆
委員-林至中
委員-梁德昭
中文關鍵字 跨國軟體開發  專案風險管理 
英文關鍵字 global software development  project risk managemet 
學科別分類
中文摘要 全球化在很多組織已經成為一個重要趨勢和商業策略。
透過分佈在不同地理位置的資源和人員,組織可以利用這種方式加強組織利益,其範圍包含社會.經濟政治和投資環境。這一戰略是成功地組織依靠其資訊技術(IT)資源整合和協調各種各樣的想法,需求和挑戰,提出了全球化的組織。

本文的目的是:
1.)對於利益相關者等角色,在世界各地的不同地點開發資訊系統的同時,分析目前的挑戰和困難
2.)調查和討論潛在風險和困難,以及在海外開發系統專案時,比較東西方文化的影響
3.)以討論個案研究的方法,從一個全球化軟體開發公司之中的兩個實際案例,詳細討論案件細節與過程,時間等實例
4.)介紹一種新的計算方法: 溝通連結線,這計算方法對於在全球化團隊,確定其價值和效益並且提出一系列的改進方法
英文摘要 Globalization has become a significant trend and business strategy in many organizations. By distributing resources and personel in various geographic locations, organizations can enhance profitibility by taking advantage of varying social, economic, political, and investment conditions.

For this strategy to be successful, organizations rely on their Information Technology (IT) resources to integrate and harmonize the wide variety of ideas, needs, and challenges presented by globalizing an organization.

The purpose of this paper is to: (1.) analyse the challenges and difficulties present in information systems when the stakeholders are located in various locations around the world; (2.) investigate and disuss potential risks and difficulties in overseas development projects by the comparison of Eastern and Western cultural influences; (3.) apply case study methodology to two real cases from one global software development company, and ilustrate the case details with process, timeline, and case statements;( 4.) highlight a new method of calculating the communication effort in a globally distributed team[10], and define the value and effectiveness of this improved method.
論文目次 1. Introduction 1
1.1 Challenges and Issues 1
1.2 Research Questions 1
1.3 Research Design and Process 2
1.4 Objectives 4
2. Related Work 5
2.1 Cultural Influences 5
2.2 Requirements Engineering Challenges 6
2.3 Unique Risks in Overseas Development Projects 7
3. Case Study 8
3.1 Company Background 8
3.2 Development Process Evolution 8
3.3 IT Application Development Process 8
3.4 Case A 10
A.1 Roles and Location 10
A.2 Project Timeline 10
A.3 Problems 12
3.5 Case B: Flash Video Tracking 14
B.1 Roles and Location 14
B.2 Project Timeline 15
B.3 Problems 15
4. Discussion 16
4.1 Influences vs. Development Process 16
4.2 Improvement Methods in Managerial Implication 17
4.4 Project Complexity 24
5. Conclusion 25
6. References 25


Table 1: Develop research design and process 3
Table 2: Collectivism vs individualism cultures: in-group behaviours 5
Table 3: Case A - role definition 10
Table 4: Case A - development process vs. problems 12
Table 5: Case B - role definition 14
Table 6: Case B - development process vs. problems 15
Table 7: Influences to development process 17
Table 8: Improvement Methods to Development Process 18
Table 9: Research Questions vs. Solutions 19


Figure 1: SDLC 8
Figure 2: IT application development process 9
Figure 3: Case A project timeline 11
Figure 4: Case B project timeline 15
Figure 5: Influences to project team 17
Figure 6 : Communication connection is 2 21
Figure 7 : Communication connection is 4 21
Figure 8 : Communication connection is 22 22
Figure 9 : Communication connection of Case A is 30 23
Figure 10 : Communication connection of Case B is 4 24
Figure 11 : Project complex between Case A and B in development days and communication connections 25

參考文獻 1. Ebert C., Hernandez Parro, C., Suttels R., and Kolarczyk, H., “Improving Validation Activities in a Global Software Development,” Proceedings of the 23rd International Conference on Software Engineering, Toronto, Ontario, Canada, 2001, pp. 545 - 554 .
2. Cherry, S. and Robillard, P. N., “Communication Problems in Global Software Development: Spotlight on a New Field of Investigation,” Proceedings of the 3rd International Workshop on Global Software Development, Edinburgh, Scotland, May 2004.
3. Damian, D. E. and Zowghi, D., “Requirements Engineering Challenges in Multi-site Software Development Organizations,” Requirements Engineering Journal, 8, 2003, pp. 149-160.
4. Dooley, L. M., “Case Study Research and Theory Building,” Advances in Developing Human Resources, 4(3), August 2002, pp.335-354.
5. Herbsleb, J.D. & Moitra, D. Global Software Development. IEEE Software, March/April, 2001, pp. 16-20.
6. Kiel, L., “Experiences in Distributed Development: A Case Study,” International Conference on Software Engineering (ICSE’03), Portland, Oregon, May 9, 2003.
7. Paasivaara, M. and Lassenius, C., “Collaboration Practices in Global Inter-organizational Software Development Projects,” Software Process Improvement and Practice, 8(4), 2003, pp:183-199.
8. Repenning, A., Ioannidou, A., Payton, M., Ye, W., and Roschelle, J., “Using Components for Rapid Distributed Software Development global software development,” IEEE Software, 18(2), 2001, pp. 38-45.
9. Prikladnicki, R. , Audy, J. L. N., and Evaristo, R., “Global Software Development in Practice Lessons Learned,” Software Process Improvement and Practice, 8(4), 2003, pp. 267–281.
10. Sengupta, B., Chandra, S., and Sinha, V., “A Research Agenda for Distributed Software Development, International Conference on Software Engineering,” 28th International Conference on Software Engineering (ICSE'06), Shanghai, China, May 20-28, 2006, pp.731-740.
11. Li, S., “Risk Management for Overseas Development Projects,” Internaltional Business Research, 2(3), 2009, pp. 193-196.
12. Setamanit, Siri-on, Wayne, W., David, R., “Using Simulation to Evaluate Global Software Development Task Allocation Strategies,” Software Process: Improvement and Practice, 12(5), 2007, pp. 491-503.
13. Triandis, H. C., Bontempo, R., and Villareal, M. J., “Individualism and Collectivism: Cross- Cultural Perspectives on Self-Ingroup Relationships,” Journal of Personality and Social Psychology, 54(2), 1988, pp. 323-338.
14. Yin, R. K., Case Study Search: Design and Method, Second edition, Thousand Oaks, CA: Sages Publications, 1994.
15. National Culture Inuences in Cross-Cultural Software Development Teams: an analysis of social networks, ACIS 2002 Proceedings, 2002, Paper 59.
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