系統識別號 | U0002-2706200512464600 |
---|---|
DOI | 10.6846/TKU.2005.00634 |
論文名稱(中文) | 夥伴供應商關係管理對物流績效影響之研究 |
論文名稱(英文) | The Influence of Partnering Relationship Management on Logistics Performance |
第三語言論文名稱 | |
校院名稱 | 淡江大學 |
系所名稱(中文) | 會計學系碩士班 |
系所名稱(英文) | Department of Accounting |
外國學位學校名稱 | |
外國學位學院名稱 | |
外國學位研究所名稱 | |
學年度 | 93 |
學期 | 2 |
出版年 | 94 |
研究生(中文) | 黃珊倚 |
研究生(英文) | Shan-Yi Huang |
學號 | 692470015 |
學位類別 | 碩士 |
語言別 | 繁體中文 |
第二語言別 | |
口試日期 | 2005-06-14 |
論文頁數 | 67頁 |
口試委員 |
指導教授
-
黃振豊
委員 - 佘日新 委員 - 林孟彥 |
關鍵字(中) |
資訊分享 衝突管理 關係滿意度 物流績效 |
關鍵字(英) |
information sharing conflict management relationship satisfaction logistics performance |
第三語言關鍵字 | |
學科別分類 | |
中文摘要 |
近年來,企業為因應快速變動之外在環境,發展出突破困境的商務模式,強調買賣雙方要建立一種長期而穩定的關係,所以關係性交易是企業間進行交易的一種趨勢,在發展供應商關係的過程中,雙方會以追求未來長期性利潤為考量,透過相互瞭解、溝通與協調的管理程序,期使能發揮效益。 本研究係對夥伴供應商關係管理及其效益進行研究,參考有關關係發展管理、資訊分享、衝突管理等文獻彙整成研究架構,透過問卷方式針對台灣製造業公司之採購主管進行調查,並以結構方程模式 (SEM) 驗證假說與理論模式。 依據Blau (1964) 所提社會交換關係的觀點,付出者非以眼前可能得到的利益為主要考量,而是預期未來對方會以某種形式進行回報,雙方以信任為基礎來進行交易,本研究認為企業針對夥伴供應商所進行之資訊分享與衝突管理即為在此概念下所發展之關係管理行為。經由資料實證結果顯示,關係滿意度在關係管理因素與物流績效之間的確具有中介影響效果,即雙方直接頻繁資訊分享的互動,或尋求問題所在以化解衝突,當其累積或提高對供應商的整體滿意程度時,將顯著影響彼此之間的物流績效。此外,本研究另發現,企業資訊分享行為,不僅直接影響與供應商之關係,亦透過直接影響衝突管理,進而間接影響與供應商關係,故資訊分享係在關係管理上為最重要的因素之一。 |
英文摘要 |
Currently, time-based competition has been one of the most important factors for business success, and the competition relies on supplier relationship management. “Partnering” relationships are an increasingly prevalent topic of discussion in both the academic and popular press. “Partnering” relationship is defined as an on-going relationship between two firms over an extended time period, and mutual sharing of information and the risks and rewards of the relationship. The objective of this study is to examine the influence of relationship management on relationship satisfaction and its effect on firm’s logistics performance with SEM approach. The structural equation model and hypotheses were developed based on previous research and theory in relationship management, information sharing and conflict management. Through questionnaire survey, we collect and analyze purchasing executives’ viewpoints from top 1000 companies of Taiwan manufacturing industries. Based on the findings of this study, we find that relationship management with key suppliers can have a positive impact on the firm’s logistics performance. |
第三語言摘要 | |
論文目次 |
第壹章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 論文架構與研究流程 4 第貳章 文獻探討 6 第一節 關係發展與管理 (RELATIONSHIP DEVELOPMENT AND MANAGEMENT) 6 第二節 關係管理(RELATIONSHIP MANAGEMENT) 9 第三節 關係滿意度(RELATIONSHIP SATISFICATION) 18 第四節 與供應商有關之物流績效 20 第參章 研究方法 23 第一節 觀念性架構 23 第二節 研究假設 23 第三節 研究變數之定義與衡量 24 第四節 問卷設計與研究對象 27 第五節 資料分析方法 28 第肆章 實證分析與討論 29 第一節 問卷回收與基本資料分析 29 第二節 效度與信度分析 32 第三節 測量變項及結構變項敘述性統計分析 34 第四節 假設模式驗證及檢定 41 第伍章 結論與建議 51 第一節 研究結論 51 第二節 研究建議 53 第三節 研究限制 54 參考文獻 56 附錄一 問卷 62 附錄二 無中介效果之模式 66 表2-1 供應鍊管理的定義 9 表2-2 影響台灣半導體產業跨組織資訊分享的因素 11 表2-3 專屬性投資的種類及預期效益 14 表2-4 物流整合之定義 20 表2-5 物流績效之衡量指標(1) 21 表2-6 物流績效之衡量指標(3) 22 表3-1 研究變數的衡量(1)—三大關係管理因素 25 表3-2 研究變數的衡量(2)—關係滿意度 26 表3-3 研究變數的衡量(3)—物流績效 26 表3-4 研究範圍 27 表4-1 問卷回收情形 29 表4-2 基本資料分析 29 表4-3 資訊分享之因素分析 33 表4-4 衝突管理之因素分析 33 表4-5 關係滿意度之因素分析 33 表4-6 物流績效之因素分析 33 表4-7 結構變項暨總量表信度分析 34 表4-8 敍述性統計資料 35 表4-9 企業針對夥伴供應商進行專屬性投資之情況 37 表4-10 獨立樣本T檢定(1)-供應商重要性與彼此往來時間 39 表4-11 獨立樣本T檢定(2)-產業別與彼此關係程度 40 表4-12 各種契合度分析指標 45 表4-13 潛在變項路徑分析結構模型各項效果分解說明(前) 48 表4-14 潛在變項路徑分析結構模型各項效果分解說明(後) 49 表5-1 研究結果之彙總 51 圖1-1 交易夥伴關係的演變 1 圖1-2 本研究流程 5 圖2-1 關係發展程序 8 圖3-1 觀念性架構 23 圖4-1 SEM概念圖示 42 圖4-2 結構模型各參數估計值 44 圖4-3 標準化終解路徑圖 46 |
參考文獻 |
王坤山,1998,物流自動化程度、制度化程度與物流績效關係研究—低溫物流業為例,大葉大學事業經營研究所碩士論文。 李昭賢,1998,供應鍊管理分析模式之研究,國立中興大學企業管理學系碩士論文。 林福仁、林煌基,2003,資訊分享以強化時基競爭力:台灣半導體產業供應鏈資訊整合之研究,中山管理評論,第十一卷,第三期,533-570頁。 邱皓政,2004,結構方程模式:LISREL的理論、技術與應用,台北:雙葉書廊有限公司。 孫儷芳、方文昌,2004,台灣資訊電子產業外部供應鏈整合能力之研究,管理與系統,第十一卷,第二期,221-241頁。 陳悅琴,2000,跨國製造合作廠商間競合關係與策略發展研究─NIKE、豐泰、寶成間的三角關係,國立東華大學國際企業管理研究所碩士論文。 經濟部商業司,1996,物流經營管理實務。 戴雨蘋,2000,從關係行銷之觀點探討買賣雙方關係-台灣地區半導體產業之實證研究,中正大學企業管理研究所碩士論文。 Anderson, J. C., and J. A. Narus, 1990. A model of distributor firm and manufacturer firm working partnership. Journal of Marketing, 54 (January): 42-58. Andrew, V., 1995. Chain of demand. CMA Magazine, (September): 21. Arnold, J. R. T., and S. N. Chapman, 2001. Introduction to Material to Management, 4th ed. Prentice Hall. Assael, H., 1969. Constructive role of interorganizational conflict. Administrative Science Quarterly, 14 (December): 573-582. Bauer, H. H., M. Grether, and M. Leach, 2001. Building customer relations over the Internet. Industrial Marketing Management, 31: 155-163. Blake, R. R., and J. S. Mouton, 1964. The Managerial Grid. Houston: Gulf Publishing co. Blau, P., 1964. Exchange and Power in Social Life. New York: John Wiley and Sons. Bleeke, J., and D. Ernst, 1991. The way to win in cross-border alliances. Harvard Business Review, 69 (6): 127-135. Bostrom, R. P., 1989. Successful application of communication techniques to improve the systems development process. Information & Management, 16: 279-295. Bowersox, D. J., and D. J. Closs, 1996. Logistical Management. New York: McGraw-Hill Press. Cannon, J. P., and W. D. Perreault, 1999. Buyer-seller relationships in business markets. Journal of Marketing Research, 36 (November): 439-460. Carr, A. S., and J. N. Pearson, 1999. Strategically managed buyer–supplier relationships and performance outcomes. Journal of Operations Management, 17: 497-519. Cheung, C. C., and K. B. Chuah, 1999. Conflict management styles in Hong Kong industries. International Journal of Project Management, 17 (6): 393-399. Chow, G., T. D. Heaver, and L. E. Henriksson, 1994. Logistics performance: Definition and measurement. International Journal of Physical Distribution & Logistics Management, 24 (1): 17-28. Cooper, R., and R. S. Kaplan, 1991. How cost accounting distorts product cost. Management Accounting, (April): 20-27. Copacino, W. C., 1997. Supply chain management: The basics and beyond. St. Lucie Press. Corbett, C. J., J. D. Blackburn, and L. V. Wassenhove, 1999. Partnerships to improve supply chains. Sloan Management Review, 40 (4): 71-82. David, C., S. Kiesler, and L. Sproull, 1994. What's mine is ours, or is it? A study of attitudes about information sharing. Information Systems Research, 5 (4): 400-421. David, D., and C. Stuart, 2001. From strategy to execution. The Banker, (October): 27. Dubois, A., and L. E. Gadde, 1997. Information technology and distribution strategy. Oxford: Pergam Press. Dwyer, F. R., P. H. Schurr, and S. Oh, 1987. Developing buyer-seller relationships. Journal of marketing, 51: 11-27. Dyer, J. H., 1997. Effective inter-firm collaboration: How firms minimize transaction value. Strategic Management Journal, 18: 553-556. Dyer, J. H., and H. Nobeoka, 2000. Creating and managing a high-performance knowledge-sharing network: The Toyota case. Strategic Management Journal, 21: 345-367. Dyer, J. H., and H. Singh, 1998. The relational view: Cooperative strategy and sources of inter-organizational competitive advantage. Academy of Management Review, 23 (4): 660-679. EI-Ansary, I. A., 1975. Determinants of power-dependence in the distribution channel. Journal of Marketing Research, 9: 47-52. Fawcett, S. E., S. R. Smith, and M. B. Cooper, 1997. Strategic intent, measurement capability, and operational success: Making the connection. International Journal of Physical Distribution & Logistics Management, 27 (7): 410-421. Fournier, S., 1998. Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24 (4): 343-373. Frazier, G. L., 1983. Interorganizational exchange behavior in marketing channel: A broadened perspective. Journal of Marketing, 47: 68-78. Ganesan, S., 1994. Determinants of long-term orientation in buyer-seller relationship. Journal of Marketing, 58: 1-19. Geyskens, I., and J. E. M. Steenkamp, 2000. Economic and social satisfaction: Measurement and relevance to marketing channel relationships. Journal of Retailing, 76 (1): 11-32. Geyskens, I., J. E. M. Steenkamp, and N. Kumar, 1999. A meta-analysis of satisfaction in marketing channel relationships. Journal of Marketing Research, 36 (May): 223-238. Goodman, L. E., and P. A. Dion, 2001. The determinants of commitment in the distributor-manufacturer relationship. Industrial Marketing Management, 30 (3): 287. Homans, G. C., 1958. Social behavior as exchange. The American Behavioral Scientist, 63: 597-606. Janz, B. D., J. A. Colquitt, and R. A. Noe, 1997. Knowledge worker team effectiveness: The role of autonomy, interdependence, team development, and contextual support variables. Personnel Psychology, 50 (4): 877-904. Jap, S. D., 1999. Pie-expansion efforts: Collaboration processes in buyer-supplier relationships. Journal of Marketing Research, 36: 461-475. Jap, S. D., and S. Ganesan, 2000. Control mechanisms and the relationship life cycle: Implications for safeguarding specific investments and developing commitment. Journal of marketing research, 37: 227-245. Kale, P., H. Singh, and H. Perlmutter, 2000. Learning and protection of proprietary assets in strategic alliances: Building relational capital. Strategic Management Journal, 21 (3): 217-237. Kline, R. B., 1998. Principles and Practice of Structural Equation Modeling. NewYork: Guilford Press. Krause, D. R., 2001. Toward a measure of competitive priorities for purchasing. Journal of Operations management, 19: 497-512. Kumar, N., 1996. The power of trust in manufacturer-retailer relationships. Harvard Business Review, 74 (6): 92-105. Kumar, N., L. K. Scheer, and J. E. M. Steenkamp, 1995. The effect of perceived interdependence of dealer attitudes. Journal of Marketing Research, 32: 348-356. Lambert, D. M., M. A. Emmelhainz, and J. T. Gardner, 1999. Building successful logistics partnerships. Journal of Business Logistics, 20 (1): 165-181. Lee, J. N., and Y. G. Kim, 1999. Effect of partnership quality on is outsourcing success: Conceptual framework and empirical validation. Journal of Management Information Systems, 15 (4): 29-61. Matthyssens, P., and C. V. Bulte, 1994. Getting closer and nicer: Partnerships in the supply chain. Long Range Planning, 27 (1): 72-83. Mayer, R. C., J. H. Davis, and F. D. Schoorman, 1995. An integrative model of organizational trust. Academy of Management Review, 20 (3): 709-734. Mohr, J., and R. Spekman, 1994. Characteristics of partnership success: Partnership attributes, communication behavior and conflict resolution techniques. Strategic Management Journal, 15 (2): 135-152. Moorman, C., G. Zaltman, and R. Deshpande, 1992. Relationships between providers and users of market research: The dynamics of trust within and between organizations. Journal of Marketing Research, 29 (August): 314-329. Morgan, R. M., and S. D. Hunt, 1994. The commitment-trust theory of relationship marketing. Journal of Marketing, 58 (July): 20-38. Oliver, C., 1996. The institutional embeddedness of economic activity. Advance in Strategic Management, 13: 163-186. Parasuraman, A., L. L. Berry, and V. A. Zeithaml, 1985. A conceptual model of service quality and its implications for future research. Journal of Marketing, 49 (4): 41-50. Parasuraman, A., L. L. Berry, and V. A. Zeithaml, 1991. Perceived service quality as a customer-based performance measure: An empirical examination of organizational barriers using an extended service quality model. Human Resource Management, 30 (3): 335-364. Pelton, L. E., D. Strutton, and J. R. Lumpkin, 1997. Marketing Channel: A Relationship Management Approach. Irwin: McGraw-Hill Companies. Porter, M. E., 1985. Competitive Advantage. NewYork: The Free Press. Rawwas, M. Y., S. J. Vitell, and J. H. Barnes, 1997. Management of conflict using individual power sources: A retailers' perspective. Journal of Business Research, 40 (1): 49-64. Ring, P. S., and A. H. Van de Ven, 1994. Developmental processes of cooperative interorganizational relationships. The Academy of Management Review, 19 (1): 90-118. Rosenberg, L. J., 1974. A new approach to distribution conflict management. Business Horizons, 17 (October): 67-74. Schorr, J. E., 1998. Purchasing in the 21st Century: A Guide to State-of-the-Art Techniques and Strategies, 2nd ed. John Wiley & Sons, Inc. Schul, P. L., T. E. Little, and W. M. Pride, 1985. Channel climate: Its impact on channel members' satisfaction. Journal of Retailing, 61 (2): 9-38. Simonin, B. L., 1999. Ambiguity and the process of knowledge transfer in strategic alliances. Strategic Management Journal, 20: 595-623. Stern, L. W., and A. I. El-Ansary, 1992. Marketing Channel Englewood Cliffs. N. J.: Prentice-Hall. Thamhain, H. J., and D. L. Wilemon, 1975. Conflict management in project life-cycle. Sloan Management Review, 16 (3): 31-49. Westbrook, R. A., 1981. Sources of consumer satisfaction with retail outlets. Journal of Retailing, 57 (Fall): 68-85. Williamson, O. E., 1979. Transaction-cost economics: The governance of contractual relations. Journal of Law and Economics, 22: 233-261. Williamson, O. E., 1985. The Economic Institution of Capitalism. NewYork: Fress Press. Wilson, D. T., 1995. An integrated model of buyer-seller relationships. Journal of the Academy of Marketing Science, 23 (4): 335-345. Zajac, E. J., and C. P. Olsen, 1993. From transaction cost to transactional value analysis: Implications for the study of interorganizational strategies. The Journal of Management Studies, 30 (1): 131-145. |
論文全文使用權限 |
如有問題,歡迎洽詢!
圖書館數位資訊組 (02)2621-5656 轉 2487 或 來信