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系統識別號 U0002-2706200512464600
中文論文名稱 夥伴供應商關係管理對物流績效影響之研究
英文論文名稱 The Influence of Partnering Relationship Management on Logistics Performance
校院名稱 淡江大學
系所名稱(中) 會計學系碩士班
系所名稱(英) Department of Accounting
學年度 93
學期 2
出版年 94
研究生中文姓名 黃珊倚
研究生英文姓名 Shan-Yi Huang
學號 692470015
學位類別 碩士
語文別 中文
口試日期 2005-06-14
論文頁數 67頁
口試委員 指導教授-黃振豊
委員-佘日新
委員-林孟彥
中文關鍵字 資訊分享  衝突管理  關係滿意度  物流績效 
英文關鍵字 information sharing  conflict management  relationship satisfaction  logistics performance 
學科別分類 學科別社會科學商學
中文摘要 近年來,企業為因應快速變動之外在環境,發展出突破困境的商務模式,強調買賣雙方要建立一種長期而穩定的關係,所以關係性交易是企業間進行交易的一種趨勢,在發展供應商關係的過程中,雙方會以追求未來長期性利潤為考量,透過相互瞭解、溝通與協調的管理程序,期使能發揮效益。
本研究係對夥伴供應商關係管理及其效益進行研究,參考有關關係發展管理、資訊分享、衝突管理等文獻彙整成研究架構,透過問卷方式針對台灣製造業公司之採購主管進行調查,並以結構方程模式 (SEM) 驗證假說與理論模式。
依據Blau (1964) 所提社會交換關係的觀點,付出者非以眼前可能得到的利益為主要考量,而是預期未來對方會以某種形式進行回報,雙方以信任為基礎來進行交易,本研究認為企業針對夥伴供應商所進行之資訊分享與衝突管理即為在此概念下所發展之關係管理行為。經由資料實證結果顯示,關係滿意度在關係管理因素與物流績效之間的確具有中介影響效果,即雙方直接頻繁資訊分享的互動,或尋求問題所在以化解衝突,當其累積或提高對供應商的整體滿意程度時,將顯著影響彼此之間的物流績效。此外,本研究另發現,企業資訊分享行為,不僅直接影響與供應商之關係,亦透過直接影響衝突管理,進而間接影響與供應商關係,故資訊分享係在關係管理上為最重要的因素之一。
英文摘要 Currently, time-based competition has been one of the most important factors for business success, and the competition relies on supplier relationship management. “Partnering” relationships are an increasingly prevalent topic of discussion in both the academic and popular press. “Partnering” relationship is defined as an on-going relationship between two firms over an extended time period, and mutual sharing of information and the risks and rewards of the relationship.
The objective of this study is to examine the influence of relationship management on relationship satisfaction and its effect on firm’s logistics performance with SEM approach. The structural equation model and hypotheses were developed based on previous research and theory in relationship management, information sharing and conflict management. Through questionnaire survey, we collect and analyze purchasing executives’ viewpoints from top 1000 companies of Taiwan manufacturing industries. Based on the findings of this study, we find that relationship management with key suppliers can have a positive impact on the firm’s logistics performance.
論文目次 第壹章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 論文架構與研究流程 4
第貳章 文獻探討 6
第一節 關係發展與管理 (RELATIONSHIP DEVELOPMENT AND MANAGEMENT) 6
第二節 關係管理(RELATIONSHIP MANAGEMENT) 9
第三節 關係滿意度(RELATIONSHIP SATISFICATION) 18
第四節 與供應商有關之物流績效 20
第參章 研究方法 23
第一節 觀念性架構 23
第二節 研究假設 23
第三節 研究變數之定義與衡量 24
第四節 問卷設計與研究對象 27
第五節 資料分析方法 28
第肆章 實證分析與討論 29
第一節 問卷回收與基本資料分析 29
第二節 效度與信度分析 32
第三節 測量變項及結構變項敘述性統計分析 34
第四節 假設模式驗證及檢定 41
第伍章 結論與建議 51
第一節 研究結論 51
第二節 研究建議 53
第三節 研究限制 54
參考文獻 56
附錄一 問卷 62
附錄二 無中介效果之模式 66
表2-1 供應鍊管理的定義 9
表2-2 影響台灣半導體產業跨組織資訊分享的因素 11
表2-3 專屬性投資的種類及預期效益 14
表2-4 物流整合之定義 20
表2-5 物流績效之衡量指標(1) 21
表2-6 物流績效之衡量指標(3) 22
表3-1 研究變數的衡量(1)—三大關係管理因素 25
表3-2 研究變數的衡量(2)—關係滿意度 26
表3-3 研究變數的衡量(3)—物流績效 26
表3-4 研究範圍 27
表4-1 問卷回收情形 29
表4-2 基本資料分析 29
表4-3 資訊分享之因素分析 33
表4-4 衝突管理之因素分析 33
表4-5 關係滿意度之因素分析 33
表4-6 物流績效之因素分析 33
表4-7 結構變項暨總量表信度分析 34
表4-8 敍述性統計資料 35
表4-9 企業針對夥伴供應商進行專屬性投資之情況 37
表4-10 獨立樣本T檢定(1)-供應商重要性與彼此往來時間 39
表4-11 獨立樣本T檢定(2)-產業別與彼此關係程度 40
表4-12 各種契合度分析指標 45
表4-13 潛在變項路徑分析結構模型各項效果分解說明(前) 48
表4-14 潛在變項路徑分析結構模型各項效果分解說明(後) 49
表5-1 研究結果之彙總 51
圖1-1 交易夥伴關係的演變 1
圖1-2 本研究流程 5
圖2-1 關係發展程序 8
圖3-1 觀念性架構 23
圖4-1 SEM概念圖示 42
圖4-2 結構模型各參數估計值 44
圖4-3 標準化終解路徑圖 46
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