知識管理與組織績效之間的高度相關已被許多研究所證實，但是往往知識管理的執行並未真正帶來組織績效的實質增加！同時，知識管理常常被視為組織創新的重要投入，可是往往投入知識管理的經營活動，也未必可以讓企業創新能力提高! 因此，知識管理，組織創新與組織績效三者的關係在目前的經營環境之中，必須要再重新審慎思考。
過由文獻探討，本研究經由研究假設的推論，建立研究架構，透過實際調查國內資訊電子業與金融業樣本，共取得327份有效問卷，並使用結構方程模式分析。研究結果顯示，知識管理必須透過組織學習和組織創新的中介影響之後，才會對組織績效產生正向影響；同時組織學習也必須透過組織創新的影響，才會對組織績效產生正向影響。本研究發現，組織學習和組織創新在本研究中扮演雙中介的角色。

The relationship between knowledge management and organizational performance has been verified by many literatures in the past, and it declares knowledge management and organizational performance are high correlated. But the implementation of knowledge management will not bring the net increase of organizational performance directly although knowledge management is also taken by an important input of organizational innovation. But the executions of knowledge management will not bring the improvement of organizational innovation directly. Therefore, the relationships among knowledge management, organizational innovation, and organizational performance should examine carefully, again.
With literature review, this study proposes a theoretical research framework, and tests by some hypotheses. By empirical survey, this study gets 327 valid responses and analysis with structural equation modeling. The results say that knowledge management will influence organizational performance by organizational learning and organizational innovation. Organizational learning mediated the relationship between knowledge management and organizational innovation. And the relationship between organizational learning and organizational performance is mediated by organizational innovation. Organizational learning and organizational innovation are mediators in this study. Some suggestions and implications are described at the end of this study.

目錄	I
表目錄	V
圖目錄	VII
第一章  緒論	1
1.1研究動機	1
1.2 研究問題與目的	3
1.3 研究流程	3
第二章 文獻探討	5
2.1知識管理	5
  2.1.1 知識管理的定義	6
  2.1.2 知識管理過程的分類	13
  2.1.3小結	14
2.2 組織學習	16
  2.2.1組織學習的定義	16
  2.2.2組織學習的構面	18
  2.2.3小結	22
2.3組織創新	23
2.3.1創新的定義	23
2.3.2創新能力的定義	25
2.3.3創新的種類與構面	25
2.3.4小結	31
2.4組織績效	32
2.4.1組織績效的定義	32
2.4.2組織績效的範圍與衡量	33
2.4.3小結	37
2.5研究假設	38
2.6研究地圖	43
2.7概念性架構	45
第三章 研究方法	47
3.1研究架構	47
3.2操作型定義與變數衡量	48
3.2.1 知識管理	48
3.2.2 組織學習	49
3.2.3 組織創新	51
3.2.4 組織績效	53
3.3研究對象與抽樣設計	54
3.4共同方法變異	57
3.5問卷預試與信效度分析	61
3.6資料分析方法	64
第四章 資料分析	66
4.1敘述性統計分析	66
4.2測量模型分析	67
4.2.1信度分析	68
4.2.2整體適配指標	69
4.2.3收斂效度	71
4.2.4區別效度	72
4.3相關分析	73
4.4結構模型分析	75
4.5模式競爭分析	79
4.5調節分析	81
第五章 結論與建議	87
5.1研究結論	87
5.2研究貢獻	89
5.3管理意涵	90
5.4未來研究方向與研究限制	94
參考文獻	95
一、中文文獻	95
二、英文文獻	96
附錄一：問卷	118

表目錄
表 2.1 知識管理過程彙整表 ............................................................. 14
表 2.2 組織學習構面表 ..................................................................... 20
表 2.3 創新的不同觀點定義表 ......................................................... 27
表 2.4 Wang & Ahmed 組織創新構面表 .......................................... 28
表 2.5 國內外學者之創新分類表 ..................................................... 30
表 2.6 組織績效構面表 ..................................................................... 37
表 3.1 資訊電子業樣本 ..................................................................... 56
表 3.2 金融業樣本 ............................................................................. 56
表 3.3 共同方法變異事前的避免 ..................................................... 58
表 3.4 問卷預試發放對象 ................................................................. 62
表 3.5 問卷預試題數分配與信度分析 ............................................. 63
表 4.1 人口變項資料表 ..................................................................... 66
表 4.2 研究次構面之平均數、標準差、偏態與峰度 .................... 67
表 4.3 信度分析彙總表 ..................................................................... 69
表 4.4 研究主構面之驗證性因素分析彙總表 ................................ 70
表 4.5 收斂效度分析彙總表 ............................................................. 71
表 4.6 區別效度分析彙總表 ............................................................. 72
表 4.7 相關係數表 ............................................................................. 74
表 4.8 研究假設路徑彙總表 ............................................................. 75
表 4.9 直接與間接效果表 ................................................................. 76

表 4.10 競爭模式比較分析表 ........................................................... 81
表 4.11 資訊電子業變數相關係數表 ............................................... 82
表 4.12 金融業變數相關係數表 ....................................................... 82
表 4.13 恆等性檢測表 ....................................................................... 83
表 4.14 不同產業路徑檢定表 ........................................................... 85
表 4.15 不同產業其模式適配指標 ................................................... 86
表 5.1 研究假設與驗證結果彙整表 ................................................ 89

圖目錄
圖 1.1 研究流程圖 ............................................................................... 4
圖 2.1 知識價值鏈模式 ...................................................................... 6
圖 2.2 組織學習因素關係圖 ............................................................ 22
圖 2.3 企業績效範圍的界定 ............................................................ 33
圖 2.4 組織學習過程......................................................................... 39
圖 2.5 知識地圖 ................................................................................. 44
圖 2.6 概念性架構圖......................................................................... 46
圖 3.1 研究架構圖 ............................................................................. 47
圖 4.1 結構模式圖 ............................................................................. 79
圖 4.2 資訊電子業最佳路徑圖 ........................................................ 85
圖 4.3 金融業最佳路徑圖 ................................................................ 86

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