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中文論文名稱 關係好壞決定事業成敗?違反心理契約經由忽視與表達後對信任之影響
英文論文名稱 Will the quality of the relationship determine the success of career? The impact of psychological contract violating on trust through neglect and voice
校院名稱 淡江大學
系所名稱(中) 企業管理學系碩士班
系所名稱(英) Department of Business Administration
學年度 109
學期 2
出版年 110
研究生中文姓名 鍾興羽
研究生英文姓名 Hsing-Yu Chung
學號 607610531
學位類別 碩士
語文別 中文
口試日期 2021-06-04
論文頁數 73頁
口試委員 指導教授-張雍昇
共同指導教授-李芸蕙
委員-黃錦華
委員-楊立人
委員-張雍昇
中文關鍵字 違反心理契約  EVLN類型學  情感信任  計算信任  威懾信任 
英文關鍵字 Psychological Contract Violation  EVLN  Affective trust  Calculative trust  Deterrent trust 
學科別分類
中文摘要 從古至今商業中「信任」一直是企業彼此之間的關係基礎,而信任會構成下一步信任所不可或缺的要件,從而引發一連串的信任反饋。更會有心理層面的關係存在,像是一份心理上的契約一般,而當心理契約被違反時,企業所採取對夥伴廠商的態度是忽視還是表達,則會影響到後續對雙方的關係發展。雙方的關係會在選擇不同的關係效果下,加強或減弱相互的情感信任;增加或減少相互的計算信任;亦或是對於威懾信任的增強或削弱。
本研究主要探討企業在發生違反心理契約後,經由忽視與表達兩種不同關係效果後,對於情感信任、計算信任、威懾信任,三種不同信任類別所造成的影響。本研究採用網路問卷調查方式收集資料,共回收258份有效問卷,有效問卷回收率為91.16%,並用SPSS統計軟體進行資料分析。研究結果顯示,本研究之研究假設均獲得支持。格外來說,本研究除了驗證過去研究,也整理且增加了違反心理契約、EVLN類型學、情感信任、計算信任、威懾信任等相關文獻,除了提出理論與管理意涵外,亦提出研究限制與未來方向。
英文摘要 From ancient times to the present, "trust" in business has always been the basis of the relationship between enterprises, and trust will constitute an indispensable element of the next step of trust, which will trigger a series of trust feedback. There will also be a psychological relationship, which is like a psychological contract. When the psychological contract is violated, whether the company’s attitude toward the partner manufacturer is ignored or expressed will affect the subsequent development of the relationship between the two parties. The relationship between the two parties will strengthen or weaken mutual emotional trust; increase or decrease mutual computational trust; or increase or weaken deterrence trust.
This study mainly explores the impact of three different types of trust, namely, emotional trust, computational trust, and deterrent trust, on three different types of trust after the enterprise violates the psychological contract, by ignoring and expressing two different relationship effects.In this study, data was collected by means of online questionnaire surveys. A total of 258 valid questionnaires were collected. The effective questionnaire recovery rate was 91.16%, and SPSS statistical software was used for data analysis. The research results show that the research hypotheses of this research are all supported. In particular, in addition to verifying past research, this research has also sorted out and added relevant literature on violations of psychological contracts, EVLN typology, emotional trust, computational trust, and deterrent trust. In addition to proposing theoretical and management implications, it also proposes research restrictions Future direction.
論文目次 目錄 I
表目錄 III
圖目錄 IV
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 6
第三節 研究流程 7
第二章 文獻探討 8
第一節 違反心理契約、社會交換理論、EVLN類型學 8
第二節 情感信任、計算信任 17
第三節 威懾信任(Deterrent trust)19
第四節 研究假說 21
第三章 研究方法 25
第一節 研究架構 25
第二節 研究假說 26
第三節 研究變項與操作型定義 27
第四節 研究對象與範圍 33
第五節 統計分析之方法 34
第四章 資料分析與研究結果 37
第一節 研究環境 37
第二節 敘述性分析 40
第三節 測量題項及信效度檢定 43
第四節 研究結果 49
第五章 結論與意涵 56
第一節 研究結果 56
第二節 理論意涵 57
第三節 實務意涵 59
第四節 研究限制與未來研究建議 61
參考文獻 62
附錄1 問卷 71

表目錄
表2-1違反心理契約之定義 9
表2-2違反心理契約的四種構面 10
表2-3退出的定義 13
表2-4表達的定義 14
表2-5忠誠度的定義 15
表2-6忽視的定義 16
表3-1 研究假說 26
表3-2違反心理契約的問卷題項表 27
表3-3忽視的問卷題項表 28
表3-4表達的問卷題項表 29
表3-5情感信任的問卷題項表 29
表3-6計算信任的問卷題項表 30
表3-7威懾信任的問卷題項表 31
表4-1行業統計分類 37
表4-2樣本基本資料分析 41
表4-3驗證性因素分析 44
表4-4違反心理契約之因素負荷量 44
表4-5忽視之因素負荷量 45
表4-6表達之因素負荷量 45
表4-7情感信任之因素負荷量 45
表4-8計算信任之因素負荷量 46
表4-9威懾信任之因素負荷量 46
表4-10各變數之平均數與標準差 47
表4-11相關係數與AVE值平方根 48
表4-12違反心理契約與忽視之層級迴歸結果 50
表4-13忽視與情感信任、計算信任及威懾信任之層級迴歸結果 52
表4-14違反心理契約與表達之層級迴歸結果 53
表4-15表達與情感信任、計算信任及威懾信任之層級迴歸結果 55
表5-1研究結果成立與否 56

圖目錄
圖1-1 Russelet al.(2020)之研究架構圖 3
圖1 2 Kevin et al.(2019)之研究架構圖 4
圖1 3 研究流程 7
圖3 1研究架構 25
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