||Modelling the Facilitation and Acceleration
of Knowledge Sharing for Differentiated Learning Organization in Supply Chain
||Doctoral Program, Department of Management Sciences
Social exchange theory
本研究之目的，是探討如何建立存有差異化之學習型組織，在建構組織及供應鏈間之知識共享促成及加速模式。透過對知識創新、社會交換、社會網路及激勵等理論的推論，發掘能夠促成組織知識共享之因子，並藉由組織使用Web 2.0 的實例中，推論出其中能夠加速組織知識共享過程之因子，兩因子合併後即成為差異化學習型組織之知識共享促成及加速模式。根據組織實務經驗，使用Web 2.0可以讓組織很容易收集到大眾情報與資訊，因此據此激發創新知識與智能，是能夠非常創新且精準契合顧客需求。
||Due to trend of globalization, market competitions have become tougher than ever. To survive, an organization must have enough knowledge to create values for customers. To effectively gain and accumulate knowledge, the knowledge has to be shared in the organization, i.e. become a learning organization. But knowledge sharing is not easy to carry out in an organization since it is against human nature; Knowledge is power and nobody is willing to share his power with others. However, When the "Knowledge to be selfish vs. Knowledge should be shared" debate on the occasion, find learning organization in the booming knowledge-sharing network of information exchange, is to enhance the organizational quality of the most obvious result by knowledge sharing cornerstone.
The purpose of this study is to construct a knowledge-share facilitating and acceleration model in a differentiated learning organization and its supply chain through literature reviews. This paper identifies the factors that are able to facilitate knowledge sharing from knowledge creation, social exchange, social network and motivation perspectives. Web 2.0 initiatives as accelerating factors are then combined to construct a facilitating and accelerating model of knowledge sharing in organization. Through reviewing related literatures in social exchange theory, social network theory and motivation theory, facilitators are identified. Through reviewing real examples of enterprises, Web 2.0 applications are illustrated, and identified as accelerators. Through the use of Web 2.0, enterprise can collect public intelligence easier so that the knowledge created is more innovative and accurate to fit customer’s real need and want.
Fostering knowledge sharing in organization and supply chain is a complicated and time-consuming work as it deals with human behaviors with social interactions. By utilizing Web 2.0, it can help implementing the key facilitators easier and faster, in addition to collecting internal and external intelligence. Adding digitized culture components by using IT digital technology is identified as the source of differentiation for a learning organization. By integrating the above inferences, A Knowledge sharing facilitation and acceleration model in differentiated learning organization is constructed. Synergy between members of supply chain is discussed. Through virtual teams, facilitating and accelerating models can also be implemented and carried out through the whole supply chain. Finally, all the members of the whole supply chain become differentiated learning organizations. This study is a cross-technology or interdisciplinary integration conceptual research that builds up a basic conceptual model. Empirical studies can be done in the future to test the validity of the model through empirical studies.
第五章 Web 2.0的倡議：集結內部和外部知識…………………51
第一節 成功善用Web 2.0集結知識智能之組織……………52
第二節 應用Web 2.0收集公共創新之經驗…………………55
第三節 差異化學習型組織中Web 2.0之應用功能…………57
第四節 Web 2.0加速差異化學習型組織之知識共享………59
表8-1 善用網絡Web2.0 IT加速組織知識共享之實現示例…………98
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