本文研究的主要目的是分析物業管理公司的夥伴關係(信任、承諾、資訊分享)與合作績效之關聯性，並找出影響物業管理企業與合作夥伴合作績效的重要關鍵因素。本文研究對象為元景公寓大廈管理維護股份有限公司的合作夥伴(保全公司、清潔公司、設備維護公司)負責人/聯絡人，總共發出150份問卷，有效問卷為109份，透過敘述性統計、及結構方程模型(Structural Equation Modeling, SEM)中之偏最小平方估計法(Partial Least Square, PLS)，進行信度及效度分析，其主要研究結果如下：
1. 物業管理公司與夥伴關係的信任程度越好，雙方的承諾也越好
2. 物業管理公司與夥伴關係的信任程度越好，雙方的資訊分享也越好
3. 物業管理公司與夥伴關係的承諾程度對雙方的資訊分享無顯著影響
4. 物業管理公司與夥伴關係的信任程度對雙方的合作績效無顯著影響
5. 物業管理公司與夥伴關係的承諾程度越好，雙方的合作績效也越好
6. 物業管理公司與夥伴關係的資訊分享程度越好，雙方的合作績效也越好
7. 資訊分享與承諾為影響物業管理公司與夥伴關係合作績效的重要關鍵因素

關鍵字：物業管理、信任、承諾、資訊分享、合作績效

Abstract:
The purpose of the study is to investigate the relationships between partnerships with cooperative performance on trust, commitment, and information sharing of the property management company. The study is also to find the critical key factors of the relationships.
The target participants in this study are in charge or liaisons of the partnerships of the Yuan-Jing Property Management Co., Ltd., including security, cleaning, and equipment maintenance service. Data was collected from 109 persons’ valid questionnaires after sending 150 questionnaires. Descriptive statistics, reliability, validity and partial least square from Structural Equation Modeling (SEM) methods were applied to examine the proposed research framework. After the empirical research, the major findings as follows 

1. The trust of the property management company between partnership has a significantly positive effect on commitment of the both.
2. The trust of the property management company between partnership has a significantly positive effect on information sharing of the both.
3. The commitment of the property management company between partnership has no significant effect on information sharing of the both.
4. The trust of the property management company between partnership has no significant effect on cooperative performance of the both.
5. The commitment of the property management company between partnership has a significantly positive effect on cooperative performance of the both.
6. The information sharing of the property management company between partnership has a significantly positive effect on cooperative performance of the both.
7. The information sharing and commitment are the critical key factors that affect the  cooperative performance of the property management company between partnership
Key word:Property Management, Trust, Commitment, Information Sharing , Job Performance, Cooperative Performance

目錄
圖目錄…………………………………………………………………..III
表目錄…………………………………………………………………..IV
第一章緒論	1
第一節研究背景與動機	1
第二節研究目的	2
第三節研究流程	2
第二章文獻探討	4
第一節物業管理的概念與範疇	4
第二節合作夥伴關係	9
第三節合作績效	11
第四節研究變項之關聯	12
第三章	研究方法	17
第一節	研究架構	17
第二節	研究假設	17
第三節　研究變項操作型定義與衡量	17
第四節	研究對象與範圍	19
第五節	資料分析方法	20
第四章實證分析結果	22
第一節	樣本結構分析	22
第二節研究變項之因果關係	23
第五章研究結論與建議	30
第一節研究結論、發現與意涵	30
第二節研究限制	32
第三節後續研究建議	32
參考文獻	34
一、中文部分	34
二、英文部分	36
附錄：正式問卷	42














圖目錄
圖1 1研究流程圖	3
圖2-1「物業管理」範疇圖示)	5
圖3-1研究架構圖	17
圖4 1 本研究相關變數之因果關係路徑	27

 
表目錄
表2-1物業管理基本架構表	8
表4-1正式樣本特性	22
表4-2研究構面之信效度表	25
表4-3區別效度表	26
表4-4研究模型路徑分析結果表	27
表5-1研究假說資料彙整表	30

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