| 參考文獻 |
中文部分
吳中超（2005）。對目標管理的再思考－目標管理是否過時了？商場現代化。452（12），65-66。
李佳倫（2003）。主管與員工認知、溝通風格之相似性對員工溝通滿足、工作滿足、工作績效、與離職傾向的影響。國立政治大學心理研究所碩士論文。
林伊芸（2013）。心理契約滿足、個人知覺團隊氣候與工作投入關係之研究-以員工幸福感為中介變項。國立新竹教育大學人力資源發展研究所碩士論文。
林孟彥（譯）（2006）。Robbins, S. P. and Coulter, M.著。管理學（Management）(第八版)。臺北市：華泰文化。
林鉦棽（2004）。休閒旅館從業人員的組織公正、組織信任與組織公民行為關係：社會交換理論觀點的分析。中華管理學報，5（1），91-112。
邱皓政（2008）。量化研究與統計分析－SPSS中文視窗版資料分析範例解析。臺北市：五南。
俞洪亮，蔡義清和莊懿妃（2012）。商管研究資料分析：SPSS的應用，修訂二版。台北市：華泰文化。
胡秀（2009）。淺析績效考核。現代商業卷，10B，150-151。
張松山，孫仲山和陳冠年（2011）。績效評估指標、組織溝通、評核方式與工作績效關聯性之實證研究。工業科技教育學刊，4，57-64。
曹偉偉（2006）。心理契约的話語意義－當代组織行為的一個理解視角。山西大學碩士學位論文，中國。
畢鵬程，郎淳剛和席酉民（2005）。領導風格和行為對群體決策過程和結果的影響。西安交通大學學報（社會科學版），25（2），1-10。
莊文忠（2008）。績效衡量與指標設計：方法論上的討論。公共行政學報，29，61-69。
莊雅茜（2010）。領導風格、組織特性與員工創造力關係之研究。南台科技大學企業管理學系人力資源管理研究所碩士學位論文。
陳國評（2012）。壽險業務員工作動機、心理契約滿足與工作績效及離職傾向之關聯性探討。樹德科技大學金融與風險管理系碩士論文。
陳靜怡（2012）。員工組織關係、組織承諾和員工績效間關係之研究－以心理契約實現和組織認同為中介。國立成功大學企業管理研究所碩士論文。
曾賤吉，胡培和蔣玉石（2010）。企業員工組織信任對工作態度影響的實證研究。技術經濟與管理研究，3，67-70。
湯玲郎和林李旺（2007）。企業文化與推行ISO品質制度對組織績效之影響。品質學報，14（3），251-265。
湯雅云（2005）。轉換型領導對員工創造力影響之研究－以創造力技能與內在動機為中介變數。元智大學企業管理學系碩士學位論文。
黃多伶（2012）。主管轉換型領導與團隊凝聚力對服務業員工組織公民行為影響之研究，以薪酬滿意為調節變項。淡江大學企業管理學系碩士在職專班。
黃慈雅（1998）。不同情境下主管的領導風格對部屬績效之影響研究－以國內金融機構為研究對象。國立成功大學企業管理研究所碩士論文。
楊思帆（2009）。組織信任文化研究綜述。四川理工學院學報（社會科學版），24（4），132-136。
楊錦洲（2004）。平衡計分卡是企業永續經營的重要工具。品質月刊，40（6），67-71。
葉浩生（2010）。認知心理學：困境與轉向。華東師範大學學報（教育科學版），28（1），42 - 47。
蔡綺芬（2003）。台灣心理契約量表之建立。國立中央大學企業管理研究所碩士論文。
衛雲（2009）。試論績效考核。紅河學院學報，7(4)，110-111。
盧志貞和馬煜華（2010）。淺談目標管理在我國企業中的應用。現代商業，4B，96-97。
羅秋子（2013）。轉換型領導，組織文化，領導－成員和團隊－成員交換關係與組織承諾及工作績效之關連性研究。成功大學高階管理碩士在職專班（EMBA）學位論文。
英文部分
Andrew, O. C., and Sofian, S. (2012). Individual factors and work outcomes of employee engagement. Procedia-Social and behavioral Science, 40, 498-508.
Aon Hewitt (2013 a). Managing employee engagement during times of change. Retrieved Nov., 23, 2013, from http://www.aon.com/human-capital-consulting/thought-leadership/talent_mgmt/2013_Managing_Engagement_During_Times_of_Change_White_Paper.jsp
Aon Hewitt (2013 b). 2013 Trends in Asia Pacific employee engagement, Retrieved Nov., 23, 2013, from http://www.aon.com/apac/human-resources/thought-leadership/talent-organization/APAC%20Trend%20Employee%20Engagement/2013-APAC_Trend_Engagement.jsp
Argyris, Chris (1960). Understanding organizational behavior. Oxford, England: Dorsey.
Bakker, A. B., and Bal, P. M. (2010). Weekly work engagement and performance: A study among starting teachers. Journal of Occupational and Organizational Psychology, 83, 189–206.
Bakker, A. B., and Leiter, M. P. (Eds.). (2010). Work engagement: A handbook of essential theory and research. Psychology Press, New York.
Bakker, A. B., and Xanthopoulou, D. (2009). The crossover of daily work engagement: Test of an actor–partner interdependence model. Journal of Applied Psychology, 94, 1562–1571.
Bakker, A. B., Schaufeli, W. B., Leiter, M. P., and Taris, T. W. (2008). Work engagement: An emerging concept in occupational health psychology. Work & Stress, 22(3), 187-200.
Bass, B. M. (1985). Leadership and performance beyond expectations, Free Press, New York.
Bates, S. (2004). Getting engaged. HR Magazine, 49(2), 44−51.
Baumruk, R. (2004). The missing link: The role of employee engagement in business success. Workspan, 47, 48−52.
Bertrand, M., and Mullainathan, S. (2001). Do people mean what they say? Implications for subjective survey data. American Economic Review, 91(2), 67-72.
Bindl, U. K., and Parker, S. K. (2010). Feeling good and performing well? Psychological engagement and positive behaviors at work. Handbook of Employee Engagement: Perspectives, Issues, Research and Practice, 385-398.
Bitmiş, M. G. and Ergeneli, A. (2013). The role of psychological capital and trust in individual performance and job satisfaction relationship: A test of multiple mediation model. Procedia - Social and Behavioral Sciences, 99, 173 – 179.
Blau, P. M. (1964). Exchange and power in social life. Wiley. New York.
Burns, J. H. (1978). Leadership. Harper & Row Publishers, New York.
CEB. (2011 a). Engagement management practices: Results from the head of function survey. Retrieved Feb., 17, 2014, from http://www.executiveboard.com
CEB. (2011 b). Essay: Building engagement capital. Retrieved Feb., 16, 2014, from http://www.executiveboard.com
Cialdini, R. B., and Trost, M. R. (1998). Social influence: Social norms, conformity and compliance.
Drucker Peter, F. (1954). The practice of management.
Dvir, T., Eden, D., Avolio, B. J., and Shamir, B. (2002). Impact of transformational leadership on follower development and performance: A field experiment. Academy of management journal, 45(4), 735-744.
Gallup Organization. (2010). Employee engagement, what’s your engagement ratio? Retrieved Dec., 25, 2013, from http://www.gallup.com/strategicconsulting/121535/Employee-Engagement-Overview-Brochure.aspx.
Gallup Organization. (2013). State of the global workplace report 2013 Retrieved Dec., 23, 2013, from http://www.gallup.com/strategicconsulting/164735/state-global-workplace.aspx
Garber, P. (2007). 50 Activities for employee engagement. HRD Press Inc.
Gerst, R. (2013). Understanding employee engagement and trust: The new math of engagement surveys. The Journal for Quality and Participation, 35(4). 32-36
Harter, J. K., Schmidt, F. L., and Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87, 268−279.
Ho, V. T. (2005), Social influence on evaluations of psychological contract fulfillment. Academy of Management Review, 30(1), 113-128.
Hosmer, L. T. (1995). Trust: the connecting link between organizational theory and philosophical ethics. Academy of management Review, 20(2), 379-403.
Hui, C., Lee, C., and Rousseau, D. M. (2004). Psychological contract and organizational citizenship behavior in China: investigating generalizability and instrumentality. Journal of Applied Psychology, 89(2), 311-321.
International Organization for Standardization. (2014). Retrieved June, 6th, 2014, from http://www.iso.org/iso/home.html
Jeh-Nan Pan. (2005). Comparative analysis on an international survey of ISO 9000 and ISO 14000 certification. Asia Pacific Management Review, 10(1), 36-47.
Kahn. W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.
Kaplan, R. S. and Nortan, D. P. (1996). The balanced scorecard: Translating strategy into action.
Katz, Scotland. (1959). Downsizing and other related workforce trends: An employee benefits perspective. Benefits, 12, 8-42.
Kelly, G.A. (1955).The Psychology of personal constructs. New York; Norton.
Macey, W. H., and Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology, 1, 3–30.
Macey, W. H., Schneider, B., Barbera, K. M., & Young, S. A. (2009). Employee engagement: Tools for analysis, practice, and competitive advantage. Malden, WA: Wiley-Blackwell.
Marciano, P. L. (2010). Carrots and sticks don’t work: Build a culture of employee engagement with the principles of respect. McGraw-Hill Education.
Maslach, C., and Leiter, M. P. (1997). The truth about burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass.
Morrison, E. W., and Robinson, S. L. (1997). When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management Review, 22, 226-256.
Nemanich, L. A., and Keller, R. T. (2007). Transformational leadership in an acquisition: a field study of employees. The Leadership Quarterly, 18, 49-68.
Penna consultancy. (2005). Meaning at work research report. Retrieved June, 5, 2014, from http://www.penna.com/contentfiles/penna/content/research/e7031f6c-e95e-49ba-9ecc-fad74a0829ec/meaning_at_work.pdf
Richman, A. (2006). Everyone wants an engaged workforce how can you create it?. Workspan, 49(1), 36−39.
Robinson, S. L., and Morrison, E. W. (1995). Developing a standardized measure of the psychological contract. In annual meeting of the Academy of Management, Vancouver.
Robinson, S. L., Kraatz, M. S., and Rousseau, D. M. (1994). Changing obligations and the psychological contract: A longitudinal study. Academy of Management Journal, 37, 137-152.
Rogelberg, S. G., and Luong, A. (1998). Nonresponse to mailed surveys: A review and guide. Current Directions in Psychological Science. 7(2), 60-65.
Rogelberg, S. G., Luong, A., Sederburg, M. E., and Cristol, D. S. (2000). Employee attitude surveys: Examining the attitudes of noncompliant employees. Journal of Applied Psychology, 85(2), 284–293.
Rousseau, D. M. (1989). Psychological and implied contracts organizations. Employee Responsibilities and Rights Journal, 2, 121-139.
Royal, M., and Agnew, T. (2011). The enemy of engagement: Put an end to workplace frustration--and get the most from your employees.
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619.
Schaufeli, W. B., Salanova, M., González-Romá, V., and Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness studies, 3(1), 71-92.
Schaufeli, W., and Salanova, M. (2007). Work engagement: An emerging psychological concept and its implications for organizations. In Gilliland, S., Steiner, D. D., and Skarlicki, D. (Eds.). Managing social and ethical issues in organizations, 135−177. Greenwich, CT: Information Age Publishing.
Schein, E. H. (1988). Organizational psychology. 3rd Edition. Prentice Hall: Englewood Cliffs.
Stogdill, R. M., and Coons, A. E. (1957). Leader behavior: Its description and measurement.
Stogdill, R.M. (1974). Handbook of leadership: A survey of theory and research. New York: Macmillan.
Truss, C., Alfes, K., Delbridge, R., Shantz, A., and Soane, E. (2013). Employee engagement in theory and practice. Routledge, New York.
Vroom, V. H. (1964). Work and motivation. New York: Wiley.
Wachter, J. K., and Yorio, P. L. (2013). A system of safety management practices and worker engagement for reducing and preventing accidents: An empirical and theoretical investigation, Accident Analysis & Prevention. In Press, Corrected Proof.
Walumbwa, F.O., Luthans, F., Avey, J.B., and Oke, A. (2011). Authentically leading groups: The mediating role of positivity and trust. Journal of Organizational Behavior, 32, 4-24.
Weigel, R. H., Hessing, D. J., and Elffers, H. (1987). Tax evasion research: A critical appraisal and theoretical model. Journal of economic psychology, 8(2), 215-235.
White, R. and Lippert, R. (1953). Leader behavior and member research in three social climates. In D. Cartwright & A. Zander (Eds.). Group Dynamics: Research and Theory. New York: Harper and Row.
Xanthopoulou, D., Bakker, A. B., Demerouti, E., and Schaufeli, W. B. (2009). Work engagement and financial returns: A diary study on the role of job and personal resources. Journal of Occupational and Organizational Psychology, 82, 183–200.
Yukl, G. A. (1989). Leadership in organizations. 5th edition. Pearson Education India |
