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系統識別號 U0002-2206201115353200
中文論文名稱 證券營業人員人格特質、工作投入、工作壓力及工作績效之關聯性研究-以元大證券公司為例
英文論文名稱 Research of the Relationships among Security Agents Personality Traits,Job Stress,Job Involvement,and Job Performance:A Case of Yuanta Securities Company .
校院名稱 淡江大學
系所名稱(中) 會計學系碩士在職專班
系所名稱(英) Department of Accounting
學年度 99
學期 2
出版年 100
研究生中文姓名 黃致吟
研究生英文姓名 Chin-Ying Huang
學號 793470286
學位類別 碩士
語文別 中文
口試日期 2011-06-10
論文頁數 75頁
口試委員 指導教授-陳叡智
委員-張寶光
委員-汪瑞芝
中文關鍵字 人格特質  工作投入  工作壓力  工作績效 
英文關鍵字 Personality traits  Job involvement  Job stress  Job performance 
學科別分類 學科別社會科學商學
中文摘要 隨著金融控股公司成立,我國金融業由專業經營時代進入多樣化經營,證券營業人員也需要從事保單銷售、信用卡推銷、基金販售等業務,以做到櫃檯外勤化、外勤櫃檯化,由專業人才轉為通識人才。面對此高度變化的證券工作環境,引發本研究探討證券營業人員人格特質、工作投入、工作壓力及工作績效之關聯性。研究結果發現證券營業人員之人格特質影響其工作壓力;越傾向親和性人格特質者,知覺工作壓力越大;越傾向情緒穩定性人格特質者,知覺工作壓力越小。其次,證券營業人員之人格特質亦影響其工作績效;越傾向勤勉正直性及外向性人格特質者,工作績效越佳;越傾向情緒穩定性人格特質,工作績效之自我效能越佳。此外,證券營業人員知覺工作壓力越高,其工作績效越差。證券營業人員之工作投入越多,則其工作績效越佳。
英文摘要 With the establishment of financial holding companies, the business of securities company has increasingly diversified. The functions of security broker become varied, including credit cards and funds selling, etc. Therefore, the study is to investigate the relationship among personality traits, job involvement, job stress and job performance of the securities brokers in such a challenging environment. It applies questionnair survey and the brokers of Yuanta Securities Company as the sample to collect research data. The findings suggest that the brokers’ personality traits have impact on their perception of work pressure. The broker who is more agreeable perceives higher work pressure; the broker whose emotion is more stable perceives less work pressure. In addition, the brokers’ personality traits have impacts on job performance. The brokers who are more conscientious have better performance. The brokers who are more agreeable have worse job performance. Finally, The brokers’ perceiption of work pressure have negative impact on their job performance. The brokers’ job involvement has positive impact on their job performance.
論文目次 目 錄
第壹章 緒論 1
第一節 研究背景及動機 1
第二節 研究目的 3
第三節 研究流程 3
第貳章 文獻探討 5
第一節 人格特質 5
第二節 工作投入 11
第三節 工作壓力 15
第四節 工作績效 20
第五節 各變數間的相關研究 24
第參章 研究設計 28
第一節 研究架構與研究假說 28
第二節 變數定義及衡量 29
第三節 研究工具及對象 31
第四節 資料分析與統計方法 31
第四章 研究分析與結果 34
第一節 元大證券公司沿革 34
第二節 證券營業人員介紹 35
第三節 問卷回收及基本資料分析 36
第四節 各研究構面之統計敘述分析 37
第五節 各研究構面之效度及信度分析 41
第六節 差異分析 44
第七節 相關分析 51
第八節 迴歸分析 54
第伍章 結論與建議 61
第一節 結論 61
第二節 管理意涵 63
第三節 研究限制及後續研究建議 64
參考文獻 66
中文部份 66
英文部分 67
附 錄 73


圖目錄
圖1-3-1 研究流程圖…………………………………………………………………4
圖3-1-1 研究架構圖………………………………………………………………...28


表目錄
表2-1 中國人人格結構與西方人人格結構之比較………………………………11
表4-3-1 問卷發放回收統計表................................................................................36
表4-3-2 人口統計變項分析表…………………………………………………….37
表4-4-1 人格特質敘述性分析統計表…………………………………………….39
表4-4-2 工作投入敘述性分析統計表…………………………………………….40
表4-4-3 工作壓力敘述性分析統計表…………………………………………….40
表4-4-4 工作績效敘述性分析統計表…………………………………………….41
表4-5-1 人格特質因素分析……………………………………………………….42
表4-5-2 工作投入因素分析…………………………………………………….....43
表4-5-3 工作壓力因素分析………………………………………………………..43
表4-5-4 工作績效因素分析………………………………………………………..44
表4-5-5 信度分析…………………………………………………………………..44
表4-6-1 性別在各變數之差異分析………………………………………………..45
表4-6-2 婚姻狀況在各變數之差異分析表………………………………………..46
表4-6-3 不同年齡與各變數之差異分析表………………………………………..48
表4-6-4 教育程度在各變數之差異分析表………………………………………..49
表4-6-5 年資在各變數之差異分析表……………………………………………..50
表4-6-6 不同地區與各變數之差異分析表………………………………………..51
表4-7 相關分析表………………………………………………………………….53
表4-8-1 人格特質對工作壓力之迴歸分析表……………………………………..55
表4-8-2 工作壓力對工作投入之迴歸分析表…………………………………..…56
表4-8-3 人格特質、工作壓力、工作投入對工作績效之迴歸分析表…………..59
表4-8-4 研究假說彙總表…………………………………………………………..60

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