§ 瀏覽學位論文書目資料
  
系統識別號 U0002-2202202107442100
DOI 10.6846/TKU.2021.00560
論文名稱(中文) 工作自主性對工作-家庭衝突之影響
論文名稱(英文) Examining the Impact of Work Autonomy on Work-family Conflict
第三語言論文名稱
校院名稱 淡江大學
系所名稱(中文) 企業管理學系碩士在職專班
系所名稱(英文) Department of Business Administration
外國學位學校名稱
外國學位學院名稱
外國學位研究所名稱
學年度 109
學期 1
出版年 110
研究生(中文) 黃柏碩
研究生(英文) Po-Shuo Huang
學號 707610381
學位類別 碩士
語言別 繁體中文
第二語言別
口試日期 2021-01-05
論文頁數 61頁
口試委員 指導教授 - 汪美伶(magwang@mail.tku.edu.tw)
共同指導教授 - 李青芬(leecf@mail.tku.edu.tw)
委員 - 毛筱艷(vmao@faculty.pccu.edu.tw)
委員 - 劉敏熙(kayliu@scu.edu.tw)
關鍵字(中) 工作自主性
工作-家庭衝突
工作家庭衝突
家庭工作衝突
關鍵字(英) Work Autonomy
Work-family Conflict
WFC
FWC
第三語言關鍵字
學科別分類
中文摘要
近年來由於科技發展、生活品質提高、教育普及,因此相較於過往的職場,現代職場的已婚員工家庭大多是雙薪生活模式,必須共同承擔家事,囿如兒女養育之責依然。然而資訊科技的進步,以致上下班分界線日趨模糊,縱然單身者,也因工作生活與家庭生活無法完全區隔,猶若以往研究即指出工作與家庭看似兩個不同的領域,然而不論是工作對家庭亦或是家庭對工作,卻是互為影響的密切關係,因而如何在工作與家庭取得平衡是現代人生活的重要課題。
  根據過去學者們的研究,在工作時間能控制的前提下,工作自主性能顯著減緩工作與家庭間的衝突;此外,在相同的工作壓力下,工作自主性對員工實現工作家庭平衡也有積極的影響。因此,本研究將探討工作者的工作自主性,瞭解工作自主性對工作-家庭衝突產生的影響,希望藉由本研究幫助工作者掌握工作自主性的精隨,以調節工作與家庭間之平衡。
  由於具備工作自主性之工作者普遍存在於各個產業之中,因此本研究並不侷限於特定產業,而將研究對象界定為各產業之中的全職工作者,採用量化之網路電子問卷方式,輔以滾雪球抽樣問卷調查法,由研究者對合適資格人員取得同意,於網路上完成調查後,再由該受調者透過人際關係相互引介進行取樣。問卷收集期間為 109 年 3 月至 5 月,共
計 795 次填答,扣除填答中斷未完成以及題項未全數完成等無效問卷,回收有效樣本數為 420 份,有效回收率為 52.8%。
  依有效問卷中之資料,經由信度檢定、敘述統計、差異分析、相關性分析及階層迴歸分析進行驗證探討,得出的研究結果如下:
1.工作自主性對工作家庭衝突(WFC)具有顯著的負向影響。
2.工作自主性對家庭工作衝突(FWC)具有顯著的正向影響。
英文摘要
In recent years, due to the development of science and technology, the improvement of quality of life and the popularization of education, compared with the past workplace, the modern workplace married workers' families are mostly double-payed living model, must share the responsibility of family affairs, such as the responsibility of raising children is still. However, with the advancement of information technology, the dividing line between work and get off work is becoming blurred. Even if you are single, work life and family life cannot be completely separated. As if previous studies have pointed out that work and family seem to be two different fields. Work to family or family to work is a close relationship that affects each other. Therefore, how to achieve a balance between work and family is an important issue in modern life.
 According to past research by scholars, work autonomy significantly slows the conflict between work and family under the condition that working hours can be controlled, and work autonomy has a positive effect on employees' work-family balance under the same work pressure. Therefore, this study will explore the work autonomy of workers and understand the impact of work autonomy on work-family conflicts. It is hoped that this research will help workers master the essence of work autonomy, in order to adjust the balance between work and family.
 Because workers with work autonomy are prevalent in various industries, so this study is not limited to specific industries, but the research object is defined as full-time workers in various industries, using quantitative online electronic questionnaire. Supplemented by snowball sampling questionnaire survey method, the researcher obtains the consent of the qualified personnel, and after completing the survey on the Internet, the interviewee will conduct the sampling through mutual introduction through interpersonal relationships. The collection period of the questionnaire was from March to May 2020, with a total of 795 answers, and the number of valid samples collected was 420, with an effective recovery rate of 52.8%.
 Based on the information in the valid questionnaire, through reliability testing, narrative statistics, difference analysis, correlation analysis and hierarchical regression analysis, the results are as follows:
1. Work autonomy has a significant negative impact on work family conflict (WFC).
2. Work autonomy has a significant positive impact on family work conflict (FWC).
第三語言摘要
論文目次
謝辭	I
中文提要	III
英文提要	V
目錄	VIII
表目錄	X
圖目錄	XII
第一章 緒論	1
第一節 研究背景與動機	1
第二節 研究目的	4
第三節 研究流程	5
第二章 文獻探討	7
第一節 工作自主性	7
第二節 工作-家庭衝突	11
第三節 工作自主性與工作-家庭衝突	16
第三章 研究方法	20
第一節 研究架構	20
第二節 研究對象與抽樣	20
第三節 問卷設計發放程序	21
第四節 變數定義與衡量	21
第五節 問卷信效度分析	24
第四章 結果與討論	26
第一節 問卷回收與描述性統計分析	26
第二節 差異分析	30
第三節 相關分析	39
第四節 迴歸分析	42
第五節 假設驗證	46
第五章 結論與建議	47
第一節 研究結論	47
第二節 管理意涵與建議	48
第三節 研究限制與未來研究建議	50
參考文獻	51
參考文獻
中文文獻
1.	王忻絨(2017)。員工協助方案、職家衝突、工作壓力與幸福感之關聯性研究。國立彰化師範大學人力資源管理研究所碩士論文。
2.	王春源、錢淑芬(1995)。對角色性格差異,角色壓力,工作投入與滿意度之關聯性研究。中山人文社會科學期刊,4(1),121-185。
3.	江怡萍(2012)。工作/家庭角色價值感、角色承諾、工時投入與職家衝突之關聯。亞洲大學經營管理學系碩士班碩士論文。
4.	吳美蓮(2014)。職家平衡的應然與實然-無形支配權的觀點。應用心理研究。第六十卷,頁21-32。
5.	吳映慧(2015)。員工協助方案與職家衝突關係之研究。長庚大學商管專業學院碩士學位學程在職專班經營管理組碩士論文。
6.	李誠、許喬智(2009)。疆界理論與職場家庭生活平衡 疆界理論與職場家庭生活平衡 疆界理論與職場家庭生活平衡-以工研院為例,國立中央大學碩士論文。
7.	周少玲(2013)。工作-家庭衝突對工作壓力、工作滿意度影響之研究-以澳門博彩業莊荷為例,澳門科技大學國際旅遊管理碩士論文。
8.	林玉湘(2014)。工作特性、工作家庭衝突及助益與家庭滿意度之關係-以警察、消防人員及護理人員為例。輔仁大學兒童與家庭學系碩士在職專班碩士論文。
9.	林韋君、鄭晉昌(2008)。台灣地區員工工作壓力來源之探討-以聯合心理諮商所服務對象為例,中央大學人力資源管理研究所。
10.	時蓉華(1988)。社會心理學辭典。
11.	徐佩蓉(2009)。成就感動機與工作特性對工作投入之影響-新舊世代的比較分析(未出版之碩士論文),國立中山大學。
12.	陸洛(2013)。職家平衡在臺灣:一個發展中國家的現況,應用心理研究。第五十九期,頁49-79。
13.	陳建穎(2016)。角色模糊對職家衝突與增益之影響:以經驗開放性與職場友誼為干擾變項。國立彰化師範大學人力資源管理研究所碩士論文。
14.	陳券彪、羅文旗(2005)。學校行政人員工作壓力、工作特性與工作滿意之研究。學校行政雙月刊。第三十八卷,頁11-30。
15.	陸洛、張婷婷(2009)。「資源損失與資源獲得對職家衝突之影響:資源保存理論的觀點」。臺大管理論叢。第二十卷第一期,頁69-98。
16.	陸洛、黃茂丁、高旭繁(2005),工作與家庭的雙向衝突:前因、後果及調節變項之探討。應用心理研究。第二十七期,頁133-166。
17.	翁振益、林若慧、劉士豪(2008)。以社會支持調適第一線員工的工作--非工作衝突與提昇生活品質」。管理與系統。第十五卷第三期,頁355-376。
18.	張春興(1991)。現代心理學, 台北: 東華書局。
19.	曹蓉、王磊(2009)。工作家庭衝突研究回顧與展望。生產力研究,(6),171-173。
20.	程芸生(2007)。職家衝突:工作家庭雙介面之要求,資源與衝突感受之性別差異,國立中央大學人力資源管理研究所碩士論文。
21.	曾玫菁(2008)。銀行業工作者之工作家庭衝突、家庭工作衝突與工作倦怠之研究:工作家庭文化、工作控制之干擾效果。國立彰化師範大學人力資源管理研究所碩士論文。
22.	馮正民、鄭光遠(2006)。「探討航空公司員工滿意度與顧客忠誠度關係之研究:由服務行為之觀點探討」。運輸計畫期刊。第三十五卷第二期,頁191-232。
23.	葉爾雯(1991)。影響雙生涯夫妻家庭與職業衝突的有關背景,情境及心理因素之研究。新竹師範大學教育心理與輔導研究所未出版之碩士論文。
24.	葉倩妏、劉念琪(2004)。工作負荷、工作家庭衝突與工作滿意度之關聯研究。中央大學人力資源管理研究所碩士論文。
25.	廖貴鋒(1986)。國中教師角色衝突:角色不明確與工作倦怠之研究。國立臺灣師範大學教育研究所集刊,269-278。
26.	闕嫦羿(2012)。護理人員工作家庭衝突與組織承諾之研究:以健康促進為調節變項。國立中正大學勞工關係學系暨研究所碩士論文。
英文文獻
1.	Ashforth, B. E., Kreiner, G. E., & Fugate, M. (2000). All in a day's work: Boundaries and micro role transitions. Academy of Management review, 25(3), 472-491.
2.	Breaugh, J. A. (1985). The measurement of work autonomy. Human relations, 38(6), 551-570.
3.	Byron, K. (2005). A meta-analytic review of work-family conflict and its   antecedents. Journal of Vocational Behavior, 67(2), 169-198.
4.	Beutell, N. J., & Greenhaus, J. H. (1980). Some sources and consequences of interrole conflict among married women. In Proceedings of the annual meeting of the Eastern Academy of Management (Vol. 17, No. 2, pp. 2-6).
5.	Bhuian, S. N., & Menguc, B. (2002). An extension and evaluation of job characteristics, organizational commitment and job satisfaction in an expatriate, guest worker, sales setting. Journal of personal selling and sales management, 22(1), 1-11.
6.	Bruck, C. S., & Allen, T. D. (2003). The relationship between big five personality traits, negative affectivity,type A behaviour, and work-family conflict. Journal of Vocational Behaviour, 63, 457-472.
7.	Batt, R., & Valcour, P. M. (2003). Human resources practices and predictors of work-family outcomes and employee turnover. Industrial Relations, 42, 189-220.
8.	Beigi, M., Wang, J., & Arthur, M. B. (2017). Work–family interface in the context of career success: A qualitative inquiry. Human Relations, 70(9), 1091-1114.
9.	Brief, A. P., Schuler, R. S., & Van Sell, M. (1981). Managing job stress. In Managing job stress (pp. xi-247).
10.	Burke, R. J., Weir, T. & Duwors, R. E. (1980). Work demands on administrators and spouse well-being. Human Relations, 33, 253-278.
11.	Berg, P., Kalleberg, A. L., & Appelbaum, E. (2003). Balancing work and family: the role of high‐commitment	environments.	Industrial Relations: A Journal of Economy and Society, 42(2), 168-188.
12.	Baltes, B. B., Zhdanova, L. S., & Clark, M. A. (2011). Examining the relationships between personality,coping strategies, and work-family conflict. Journal of Business and Psychology, 26, 517-530.
13.	Boyar, S. L., Maertz Jr, C. P., Pearson, A. W., & Keough, S. (2003). Work-family conflict: A model of linkages between work and family domain variables and turnover intentions. Journal of managerial Issues, 175-190.
14.	Clark, S. C. (2000). Work/family border theory: A new theory of work/family balance. Human relations, 53(6), 747-770.
15.	Clark, S. C. (2001). Work cultures and work/family balance. Journal of Vocational Behavior, 58, 348-365.
16.	Cooke, R. A., & Rousseau, D. M. (1984). Stress and strain from family roles and work-role expectations. Journal of applied psychology, 69(2), 252.
17.	Carlson, D. S., Kacmar, M. K., & Williams, L. J. (2000). Construction and validation of a multi-dimensional measure of work–family conflict. Journal of Vocational Behavior, 56(2), 249-276.
18.	Chang, Wu, M., C-C, & Zhuang, W-L. (2010). Relationships of work-family conflict with business andmarriage outcomes in Taiwanese copreneurial women. The International Journal of Human Resource Management, 21, 742-753.
19.	DeCotiis, T. A., & Koys, D. J. (1980). The identification and measurement of the dimension of organizationational climate. Academy of Managment Proceeding, August, 9-13.
20.	Denton, D. W., & Kleiman, L. S. (2001). Job tenure as a moderator of the relationship between autonomy and satisfaction. Applied HRM Research, 6(2), 105-114.
21.	Eaton, S. C.(2003). If you can use them: flexibility policies, organizational commitment, and perceived performance. Industrial Relations: A Journal of Economy and Society, 42(2), 145-167.
22.	Frone, M. R. (2003). Work-family balance. In J. C. Quick and L. E. Tetrick (Eds.), Handbook of Occupational Health Psychology, Washington, DC:American Psychological	Association, 13–162.
23.	Friedman, S. D., & Greenhaus, J. H. (2000). Work and family—allies or enemies?: What happens when business professionals confront life choices. New York: Oxford University Press.
24.	Frone, M. R., Russell, M. & Copper, M. L. (1992).Antecedents and Outcomes of Work-Family Conflict: Testing a Model of the Work-Family Interface, Journal of Applied Psychology, 77(1), 65-78.
25.	Fisher, C. D., Schoenfeldt, L. F., & Shaw, J. B. (1993). Human resource management (2nd Ed.), Boston, MA: Houghton-Mifflin.
26.	Hackman, J. R, & Oldham, G. R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60, 159-170.
27.	Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of management review, 10(1), 76-88. Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee Citizenship, Academy of Management Journal, 26, 587-595.
28.	Greenhaus, J. H., & Kopelman, R. E. (1981). Conflict between work and nonwork roles: Implications for the career planning process. Human Resource Planning, 4(1), 1-10.
29.	Greenhaus, J. H., & Powell, G. N. (2006). When work and family are allies: A theory of work-family enrichment. Academy of management review, 31(1), 72-92.
30.	Grandey, A. A., Cordeiro, B. L., & Crouter, A. C. (2005). A longitudinal and multi-source test of the work–family conflict and job satisfaction relationship. Journal of Occupational and Organizational Psychology, 78, 1-20.
31.	Hall, D. T. (1972). A model of coping with role conflict: The role behavior of college educated women. Administrative Science Quarterly, 471-486.
32.	Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American psychologist, 44(3), 513.
33.	Hill, E. J. (2005). Work-family facilitation and conflict, working fathers and mothers, work-family stressors and support. Journal of Family issues, 26(6), 793-819.
34.	Hackman, J. R., & Lawler, E. E. (1971). Employee reactions to job characteristics. Journal of applied psychology, 55(3), 259.
35.	Herman, J. B., & Gyllstrom, K. K. (1977). Working Men and Women: Inter-and Intra-Role Conflict∗. Psychology of women Quarterly, 1(4), 319-333.
36.	Hill, E. J., Hawkins, A. J., Ferris, M., & Weitzman, M. (2001). Finding an extra day a week: The positive influence of perceived job flexibility on work and family life balance. Family relations, 50(1), 49-58.
37.	Jones, A. P., & Butler, M. C. (1980). A role transition approach to the stresses of organizationally induced family role disruption. Journal of Marriage and the Family, 367-376.
38.	Judge, T. A., Locke, E. A., & Durham, C. C. (1997). The dispositional causes   of job satisfaction: A core evaluations approach. Research in Organizational Behavior, 19, 151-188.
39.	Karasek, R., & Theorell, T. (1990). Healthy Work: Stress, Productivity, and the Reconstruction of Working Life. Basic Books: New York.
40.	Kossek, E. E., & Ozeki, C. (1998). Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research. Journal of Applied Psychology, 83(2), 139-149.
41.	Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity.
42.	Liu, C., Spector, P. E., & Shi, L. (2007). Cross‐national job stress: a quantitative and qualitative study. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 28(2), 209-239.
43.	Milkie, M. A., & Peltola, P. (1999). Playing all the roles: Gender and the work-family balancing act. Journal of Marriage and the Family, 476-490.
44.	Matthews, R. A., Swody, C. A., & Barnes‐Farrell, J. L. (2012). Work hours and work–family conflict: The double‐edged sword of involvement in work and family. Stress and Health, 28(3), 234-247.
45.	Michel, J. S., Kotrba, L. M., Mitchelson, J. K., Clark, M. A., & Baltes, B. B.   (2011). Antecedents of work-family conflict:	A meta-analytic review.Journal of Organizational Behavior, 32(5), 689-725.
46.	Namasivayam, K., & Mount, D. J. (2004). The relationship of work-family conflicts and family-work conflict to job satisfaction. Journal of Hospitality & Tourism Research, 28(2), 242-250.
47.	Netemeyer, R.G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work-family conflict and family-work conflict scales. Journal of Applied Psychology, 81(4),400-410.
48.	Osterman, P. (1995). Work/family programs and the employment relationship. Administrative Science Quarterly, 40(4), 681-700.
49.	Pleck, J. H., Staines, G. L., & Lang, L. (1980). Conflicts between work and family life. Monthly Lab. Rev., 103, 29.
50.	Pleck, J. H., Staines, G. L., & Lang, L. (1983). Conflicts between work and   family life. Monthly Labor Review, 103, 29-32.
51.	Promislo, M. D., Deckop, J. R., Giacalone, R. A., & Jurkiewicz, C. L. (2010). Valuing money more than people: The effects of materialism on work–family conflict. Journal of Occupational and Organizational Psychology, 83(4), 935-953.
52.	Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative science quarterly, 150-163.
53.	Ramaswami, S. N., Agarwal, S., & Bhargava, M. (1993). Work alienation of marketing employees: Influence of task, supervisory, and organizational structure factors. Journal of the Academy of Marketing Science, 21(3), 179-193.
54.	Schafer, R. (1980). Narration in the psychoanalytic dialogue. Critical Inquiry, 7(1), 29-53.
55.	Shamir, B. (1983). Some antecedents of work-nonwork conflict. Journal of Vocational Behavior, 23(1), 98-111.
56.	Schermerhorn, J. R. (1996). Essentials of management and organizational behavior. NY: John Wiley and Sons, New York.
57.	Seashore, S. E., & Taber, T. D. (1975). Job satisfaction indicators and their correlates. American behavioral scientist, 18(3), 333-368.
58.	Small, S. A., & Riley, D. (1990). Toward a multidimensional assessment of work spillover into family life. Journal of Marriage and the Family, 52, 51–61.
59.	Steers, R. M., & Porter, L. W. (1991). Work and motivation: some concluding observations. Motivation and work behavior, 573-582.
60.	Stephens, G. K., & Sommer, S. M. (1996). The measurement of work to family conflict. Educational and Psychological Measurement, 56(3), 475-486.
61.	Turner, A. N., & Lawrence, P. R. (1965). Industrial jobs and the worker: An investigation of response to task attributes. Harvard University, Division of Research, Graduate School of Business Administration.
62.	Thompson, C., Beauvais, L., & Lyness, K. (1999). When work-family benefits are not enough: the influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict. Journal of Vocational Behavior, 54, 392–415.
63.	Taylor, B. L., DelCampo, R. G., & Blancero, D. M. (2009). Work–family conflict/facilitation and the role of workplace supports for US Hispanic professionals.	Journal of Organizational Behavior, 30(5), 643-664.
64.	Voydanoff, P. (1988). Work role characteristics, family structure demands, and work-family conflict. Journal of Marriage and the Family, 50, 749-761.
65.	Wang, G., & Netemeyer, R. G. (2002). The effects of job autonomy, customer demandingness, and trait competitiveness on salesperson learning, self-efficacy, and performance. Journal of the Academy of Marketing Science, 30(3), 217-228.
66.	Wayne, J. H., Musisca, N., & Fleeson, W. (2004). “Considering the role of personality in the work-family experience: Relationships of the big five to work-family conflict and facilitation”, Journal of Vocational Behavior, 64(1), 108-130.
網路資源
1.	中華民國勞動部全球資訊網(2019)。107年15-29歲青年勞工就業狀況調查統計結果。2020年3月13日,取自:https://www.mol.gov.tw/announcement/2099/39475
2.	行政院主計總處(2016)。行業標準分類(第10次修訂)。2020年3月13日,取自:https://ebook.dgbas.gov.tw/public/Data/6121615248YW60WRY9.pdf
3.	行政院主計總處(2019)。107年事業人力僱用狀況調查(員工報酬及進退等概況)統計結果。2020年5月15日,取自:https://www.dgbas.gov.tw/ct.asp?xItem=44690&ctNode=4854&mp=1
論文全文使用權限
校內
校內紙本論文立即公開
同意電子論文全文授權校園內公開
校內電子論文立即公開
校外
同意授權
校外電子論文立即公開

如有問題,歡迎洽詢!
圖書館數位資訊組 (02)2621-5656 轉 2487 或 來信