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系統識別號 U0002-2106201212075600
中文論文名稱 資訊科技管理、技術、整合能力對企業流程敏捷度影響
英文論文名稱 The Impacts of IT Technical and Integration Capabilities on Business Process Agility
校院名稱 淡江大學
系所名稱(中) 資訊管理學系碩士在職專班
系所名稱(英) On-the-Job Graduate Program in Advanced Information Management
學年度 100
學期 2
出版年 101
研究生中文姓名 葉士宗
研究生英文姓名 Shih-Tsung Yeh
學號 799630156
學位類別 碩士
語文別 中文
口試日期 2012-05-26
論文頁數 69頁
口試委員 指導教授-吳錦波
委員-李孟晃
委員-劉艾華
委員-林至中
中文關鍵字 資源基礎理論  企業流程敏捷度  資訊科技能力  資訊科技管理 
英文關鍵字 RBV  Business Process agility  IT Capabilities  IT Management 
學科別分類
中文摘要 在企業經營中,如何提昇企業的價值,能快速反應客戶與市場需求的變化。為現代企業在經營策略上的主要目標。本研究係針對企業在資訊科技管理、技術、整合能力使用資源基礎理論進行說明。主要目的在了解企業資訊與事業單位經理人在企業活動中,針對資訊科技:管理能力、技術能力、整合能力對於企業流程敏捷度之影響關係。本研究為實證型研究,以問卷調查法方式針對企業事業單位與資訊單位主管進行,並以結構方程式與迴歸分析驗證模型;總共回收問卷110份。本研究驗證資訊單位中資訊科技管理能力對於資訊科技技術能力、流程敏捷度具有正向相關。資訊科技整合能力在不同單位經理人僅對資訊科技管理能力具干擾效果。期望未來企業在進行相關企業與資訊科技經理人在策略規劃上與資訊科技預算投資進行時能參考本研究之建議分析,妥善進行,以增加企業反應敏捷度並提企業之績效與價值。
英文摘要 At a time in enterprise operated. How to enhance the value of the business and be quickly responsive to changes in customer and market demand. In firms to the development of business strategy and toward the business goals. IT is the key point that the ingredient in a firm’s ability to detect and respond to market. Research has identified the potential for IT to affect firm agility through IT management capabilities or IT technical capabilities or IT business process integrated capabilities. At the same time, 'Resource-Based View' it as a paradigm for our field.

In this research, we use on prior conceptual and empirical research to develop and test a model relating managerial, technical and business process integrated IT capabilities to agility. To test the model, we use data from matched surveys of business and IT units in 110 firms executives. After construct validation and data analysis with SEM and Regression Analysis.

From the research results, First positive link between managerial and technical IT capabilities and process agility There was positive relation between. Second, to what extent does business process integrated positively moderate the link between each of these IT capabilities and business process agility? It is not clear to support. we assess our results and their implications for both research and practice. Finally, about the limitations in this study, identify areas for future research, and provide a general conclusion. We hope can help to the IT and Business units in the firms executives, that can refer to the recommendations in business strategic planning and budget for investment in information technology.
論文目次 目次
論文提要內容: I
第一章 緒論 1
第一節 研究動機與目的 1
第二節 研究流程 4
第二章 文獻探討 5
第一節 資源基礎理論 5
第二節 資訊科技能力 8
第三節 企業流程敏捷度 18
第三章 研究設計 22
第一節 研究架構 22
第二節 研究假說 23
第三節 問卷設計及抽樣方法 25
第四節 資料分析方法 30
第四章 研究結果與分析 32
第一節 敘述統計分析 32
第二節 信度與效度分析 34
第三節 驗證性因素分析 36
第四節 結構方程模式分析 38
第五章 討論 51
第一節 「資訊科技管理能力」對於「資訊科技技術能力」、「企業流程敏捷」之影響 51
第二節 「資訊科技企業流程整合能力」對於「資訊科技管理能力」、「資訊科技技術能力」、「企業流程敏捷度」之干擾影響關係 53
第六章 結論與建議 55
第一節 研究結論 55
第二節 研究建議及限制 57
參考文獻 59
附錄 65

表目次
表 2 - 1學者定義資訊科技在資源基礎理論定義彙整表 6
表 2 - 2學者定義資訊科技能力彙整表 8
表 2 - 3學者定義資訊科技管理能力彙整表 10
表 2 - 4學者定義資訊科技技術能力彙整表 13
表 2 - 5學者定義資訊科技企業流程整合能力彙整表 16
表 2 - 6學者定義企業流程敏捷度彙整表 20
表 3 - 1研究量表、構面及題數彙整表 26
表 4 - 1施測樣本分佈情形 32
表 4 - 2研究構面之信度分析表 35
表 4 - 3區別效度分析暨變數相關係數表 37
表 4 - 4整體理論模式之衡量分析表 40
表 4 - 5理論結構模式之路徑係數與假說驗證 41
表4 - 6模式之整體配適度評估 43
表4 - 7單樣本模型配適度指標檢核表 46
表4 - 8兩樣本路徑係數恆等性檢驗結果表 48
表4 - 9兩樣本路徑係數恆等性檢驗結果表 49
表4 - 10兩樣本路徑係數恆等性檢驗結果表 50

圖目次
圖 1 - 1 MIC 2011 台灣IT投資概況 2
圖 1 - 2研究流程圖 4
圖 2 - 1企業系統解析圖 16
圖 3 - 1研究架構圖 22



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