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系統識別號 U0002-2006201223202700
中文論文名稱 員工對企業社會責任的認知、工作滿足與組織承諾之關聯性
英文論文名稱 The Relationship among Employees’ Corporate Social Responsibility Perception, Job Satisfaction and Organizational Commitment
校院名稱 淡江大學
系所名稱(中) 會計學系碩士班
系所名稱(英) Department of Accounting
學年度 100
學期 2
出版年 101
研究生中文姓名 詹叡穎
研究生英文姓名 Jui-Ying Chan
學號 699600234
學位類別 碩士
語文別 中文
口試日期 2012-06-15
論文頁數 101頁
口試委員 指導教授-謝宜樺
委員-陳佳慧
委員-陳叡智
委員-謝宜樺
中文關鍵字 企業社會責任  工作滿足  組織承諾 
英文關鍵字 Corporate social responsibility  job satisfaction  organizational commitment 
學科別分類 學科別社會科學商學
中文摘要 近年來,企業社會責任成為各界廣泛討論之議題,然而,過去國內在探討企業社會責任相關研究多半集中於組織績效、財務績效、企業社會責任投資(SRI)等議題,少有研究由員工面向為出發點,故本研究旨在探討員工知覺企業履行社會責任對工作滿足與組織承諾之關聯性,並檢視工作滿足之中介效果。本研究採用紙本問卷與網路問卷並行的方式來進行資料收集,共計發放出698份問卷,回收304份問卷,有效問卷為278份,有效回收率為39.82%,研究對象主要以台灣上市、上櫃公司員工為調查對象,實證結果顯示:(1)員工對組織從事企業社會責任的認知程度對組織承諾有顯著正向影響;(2)員工對組織從事企業社會責任的認知程度對工作滿足有顯著正向影響;(3)工作滿足在企業社會責任與組織承諾之間扮演著部分中介之效果。研究結果對管理實務與未來研究提供建議,期望提供相關單位有參考之依據。
英文摘要 Corporate Social Responsibility (CSR) has come to the extensive discussion on the issues in recent years;however, most CSR research focused on the organizational performance, financial performance, and corporate social responsibility investment (SRI) issues, but few studies were oriented from the employee; therefore, the purpose of the study was to investigate the relationship among corporate social responsibility, job satisfaction, and organizational commitment, and surveyed the mediating effect of job satisfaction. In the study, the data were collected by means of parallel paper questionnaires and online questionnaires. Surveys were administered to staffs of listed or over-the-counter companies in Taiwan. Total of 698 questionnaires were issued, 304 questionnaires were returned, 278 questionnaires were valid, and the effective response rate was 39.87%. The empirical results revealed that (1) the perceptions of employees toward the organization engaged in corporate social responsibility and organizational commitment have a significantly positive correlation; (2) the perceptions of employees toward the organization engaged in corporate social responsibility and job satisfaction have a significantly positive correlation; (3) job satisfaction mediates between the corporate social responsibility and organizational commitment. According to the result of this study, the findings may give insight into managerial practice and suggest the relevant opinions for future research.
論文目次 目錄
中文摘要 I
英文摘要 II
目錄 III
表目錄 V
圖目錄 VII
附錄 VIII
第壹章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 5
第三節 研究流程 6
第四節 論文架構 7
第貳章 文獻探討 8
第一節 企業社會責任 8
第二節 工作滿足 15
第三節 組織承諾 20
第四節 各研究變數之關係 29
第參章 研究方法 34
第一節 研究架構與假說 34
第二節 研究設計 35
第三節 研究工具 35
第四節 資料分析方法 39
第肆章 實證分析與討論 42
第一節 問卷回收情形與基本資料分析 42
第二節 效度與信度分析 45
第三節 敘述性統計分析 53
第四節 個人屬性之差異分析 58
第五節 相關分析 70
第六節 企業社會責任、工作滿足與組織承諾之迴歸分析 72
第七節 工作滿足中介效果分析 76
第伍章 結論與建議 79
第一節 結論 79
第二節 管理意涵 81
第三節 研究限制 82
第四節 未來研究建議 83
參考文獻 85
中文文獻 85
英文文獻 87
附錄一 問卷內容 96

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