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系統識別號 U0002-2002201215325900
中文論文名稱 品牌形象對消費者購買意願之影響-以F人壽股份有限公司為例
英文論文名稱 The Effect of Brand Image on the Consumer’s Purchasing Intention-The Case of F Insurance Company
校院名稱 淡江大學
系所名稱(中) 未來學研究所碩士班
系所名稱(英) Graduate Institute of Futures Studies
學年度 100
學期 1
出版年 101
研究生中文姓名 簡健威
研究生英文姓名 Chien-Wei Chien
學號 698700118
學位類別 碩士
語文別 中文
口試日期 2011-12-22
論文頁數 74頁
口試委員 指導教授-陳瑞貴
委員-紀舜傑
委員-吳泓怡
中文關鍵字 品牌  品牌形象  企業形象  使用者形象  消費者購買意願 
英文關鍵字 Brand  Brand Image  Corporate Image  Image of Product  Image of User  Consumer’s Purchasing Intention 
學科別分類 學科別人文學哲學
中文摘要 論文題要內容:
  越來越多的金控公司加入競爭激烈的保險產業金融市場,然而各家保險業者所販售的產品同質性又是相當的高,要如何做出差異化來提升自我的競爭優勢,變突顯出「品牌」的重要性。台灣在2009年人壽保險的普及率已經超越美國,普及率更是達到204.84%,因此在這競爭激烈的市場當中,出生率下降、保險使用率提高的情況下,保險產業要如何提高消費者的購買意願正是本研究動機。本研究以便利抽樣的方式針對F人壽大台北地區的保戶做問卷的調查,共發出600份,有效樣本為414份。並以敘述統計分析、Pearson相關分析以及迴歸分析,探討品牌形象、企業形象、產品形象以及使用者形象對於消費者購買意願有正向的影響。
  經由實證分析得出以下結論:
一、企業形象、產品形象以及使用者形象皆對於消費者購買意願有正向影響。
二、產品形象影響消費者購買意願最大;其次,分別為企業形象及使用者形象。
三、整體品牌形象對於消費者購買意願有正向影響。
四、企業形象、產品形象以及使用者形象對於消費者購買意願影響均具有預測力。
基於以上的研究結果,本研究建議,企業形象、產品形象以及使用者形象均需提升以提高消費者的購買意願;然而在面臨無法同時進行企業形象、產品形象以及使用者形象提升的決策時,可以首先從產品形象的提升來提高消費者的購買意願。
英文摘要 Abstract:
  Many of the finance holding corporation has invested into insurance industry due to the highly competitive capital financial market. Nonetheless, these companies provided the similar services for the public that is hardly to interpret the differences between each firm. It is necessary to appreciate the consumer as well as increasing the advantage of the firm itself. According an investigation report in 2009 that Taiwan has the highly 204.84% insurance demand rating than USA. With the decreasing birth rate and the speed growth of the insurance industry has decreased the profit rate of the insurance market. This is a significant impact to all aspects of the insurance company to challenge with and face increased from more customers. So, how the problem can to be solved? The financial market is getting competitive intensely that finance holding companys join the insurance company is very popularized. Additionally, they sell similar goods. Because of this, how to making finance holding company’s differenced goods and promote consumer’s purchasing intention and competition advantage.The study aimed to explore the effect of brand image on the consumer’s purchasing intention.
Surveys were undertaken from F Insurance Company. The questionaires were released to each region including the Taipei City and New Taipei City. In this study, 600 questionnaires were issued and valid 414 were returned.The descriptive statistical analysis、multiple regression analysis and Pearson correlation analysis were used to analyze the data included brand image , corporate image, image of product and image of user. The results of the study included:
1.To consumers’ purchase intention, the corporate image, image of product and image of user image showed the significant effect.
2.To consumers’ purchase intention, the image of product is the most important effect than corporate image and image of user.
3.To consumers’ purchase intention, the entire brand images and consumers’ purchase intention showed significant effect.
4.All of corporate image, image of product and image of user can effectively predict the consumers’ purchase intention.
The study provided the following suggestions based on the above findings:
1.All of corporate image, image of product and image of user are the critical effects are enhanced to promoting the consumer’s purchase intention.
2.Facing strategic effective factor choices, the image of product is considered of the most importance to promoting consumers’ purchase intention.
論文目次 目錄 I
表目錄 III
圖目錄 IV
第一章、 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究流程 4
第四節 研究限制 5
第二章、 文獻探討 6
第一節 品牌的定義 6
第二節 品牌形象 8
第三節 消費者行為 11
第四節 購買意願 15
第五節 品牌形象與消費者購買意願的關係 16
第六節 可能未來 21
第三章、 研究方法 25
第一節 觀念性研究架構 25
第二節 研究假說 26
第三節 變數操作性定義與研究工具 26
第四節 研究對象 29
第五節 資料分析方法 30
第四章、 實證結果與分析 33
第一節 敘述性統計分析 33
第二節 研究假設驗證 40
第三節 可能未來 46
第五章、 結論與建議 49
第一節 研究發現 49
第二節 研究建議與實務運用 51
第三節 後續研究 52
參考文獻 53
中文文獻 53
英文文獻 55
附錄 60
附錄一:參考問卷 60
附錄二:參考問卷 63
附錄三:參考問卷 67
附錄四:正式研究問卷 72


表目錄
表1-1-1 中華民國,美國,日本,韓國壽險業投保率 2
表1-1-2 台灣人身保險機構一覽表 2
表2-3-1 影響消費者之因素架構表 13
表3-3-1 研究變數與結果分析 28
表4-1-1 受訪者基本資料之次數分配表 34
表4-1-2 品牌形象各層面之描述性分析摘要表 36
表4-1-3 品牌形象各題項之敘述性分析表 37
表4-1-4 購買意願之敘述性分析表 39
表4-2-1 品牌形象與購買意願之相關係數分析 40
表4-2-2 整體品牌形象影響購買意願之迴歸係數摘要表 42
表4-2-3 品牌形象影響購買意願之迴歸係數表 42
表4-2-4 企業形象及產品形象影響購買意願之迴歸係數摘要表 44
表4-2-5 企業形象及使用者形象影響購買意願之迴歸係數摘要表 44
表4-2-6 產品形象及使用者形象影響購買意願之迴歸係數摘要表 44
表4-2-7 品牌形象影響購買意願之迴歸係數表 45
表4-2-8 研究假說與驗證結果彙整表 45


圖目錄
圖1-3-1 研究流程圖 4
圖2-2-1 品牌知識架構圖 9
圖2-2-2 構成品牌形象之要素圖 10
圖2-2-3 驅動品牌形象與品牌權益連結方法 10
圖2-3-1 消費者行為模式 11
圖2-3-2 品牌權益架構圖 12
圖2-3-3 影響消費者之結構圖 15
圖2-5-1 EBM消費者行為模式 17
圖2-5-2 HOWARD消費者決策模型 19
圖2-6-1 未來學望遠鏡 23
圖3-1-1 觀念性架構 25
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