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中文論文名稱 消費者對環保性衣服願付價格之研究
英文論文名稱 The Study of Consumer on the Willingness to Pay of Environmentally Friendly Clothing
校院名稱 淡江大學
系所名稱(中) 企業管理學系碩士在職專班
系所名稱(英) Department of Business Administration
學年度 99
學期 2
出版年 100
研究生中文姓名 朱晨熒
研究生英文姓名 Chen-Ying Chu
學號 798610431
學位類別 碩士
語文別 中文
口試日期 2011-05-28
論文頁數 90頁
口試委員 指導教授-李月華
委員-吳坤山
委員-洪世章
中文關鍵字 企業社會責任  綠色行銷  購買傾向  消費者涉入程度  知覺利益  知覺犧牲  願付價格  路徑分析 
英文關鍵字 CSR  Green Marketing  Purchasing Intention  Customer Involvement  Perceived Benefit  Perceived Sacrifice  Willingness to Pay  Path Analysis 
學科別分類 學科別社會科學管理學
中文摘要 本研究主要探討消費者對環保性衣服的了解及環保的涉入程度對購買環保性衣服的願付價格之影響。以訴求降低環境污染的環保性衣服為例:由「企業社會責任」,「綠色行銷」,「綠色產品購買傾向」,「消費者的環保涉入程度」為構面;探討其所產生的「知覺利益」與「知覺犧牲」之間關係及最後產生影響消費者之願付價格;分析環保意識和購買行為之間所產生的連節,進而了解消費者是否透過他們所購買的產品來表達他們的環保態度,是否消費者高度的環保意識會表現出更高的綠色採購決策。
本研究以25歲以上的消費者為研究對象,採用便利抽樣方式以網路問卷方式調查。問卷放在facebook以及網路郵件寄送方式請符合條件的受訪者進行問卷填答,共取得205份有效問卷。
本研究以路徑分析進行假說的驗證。研究結果顯示:企業善盡社會責任並不會讓消費者對環保性衣服之願付價格產生顯著的影響。而綠色行銷訴求越多,消費者綠色產品購買傾向越高則消費者對其產品的知覺利益也越高。此外,消費者環保涉入程度是會影響環保性衣服知覺利益。環保性衣服的知覺利益越高、知覺犧牲越低,其願付價格越高。故環保性產品的綠色訴求與對環境的友好概念應結合綠色行銷,讓消費者了解因綠色行銷所帶來對自身直接和間接的好處,以加強消費者對綠色行銷的支持達到共利的行銷目標。也因此,良好的綠色行銷策略對企業和消費者來說是很重要的。
英文摘要 This study focused on the impact of consumer environmental involvement on the environment-friendly clothing willingness to pay. The relationships among perceived benefit, perceived sacrifice and the final effect on the willingness to pay were discussed by four dimensions: Corporate Social Responsibility (CSR), green marketing, green product purchasing intention and consumer involvement. The relationships between environmental awareness and purchasing behavior were analyzed to understand if consumers express their environmental attitude by purchasing green products, and if environmental awareness has a greater effect on green purchasing decisions.

Samples were selected from consumers aged in or over 25 by random sampling with an online survey. The questionnaire was posted on Facebook or delivered to target respondents by e-mail. Total of 205 valid copies were received.

Path analysis was used to analysis the research hypotheses. The analysis results show that: The effect of enterprises carrying out CSR faith on the consumer willingness to pay of environmentally-friendly clothing is not significant. The more green marketing appeals and the higher of consumer purchasing intention will enhance the higher consumer’s perceived benefit of the product. Also, consumer environmental involvement affects the perceived benefit of environment-friendly clothing. The higher perceived benefit of environmental clothing, the lower perceived sacrifice will be caused the higher willingness to pay. Therefore, the green appeal of environmentally-friendly clothing and eco-friendly concepts should be integrated with green marketing for consumers to understand the direct and indirect benefits of green marketing, in order to encourage consumers to support green marketing so as to achieve reciprocal marketing goal. Thus, well-planned green marketing strategy is very important to both of enterprises and consumers.
論文目次 目錄
目錄 I
表目錄 II
圖目錄 III
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 6
第三節 研究目的 8
第四節 研究流程 9
第二章 文獻探討 10
第一節 企業社會責任 10
第二節 綠色行銷 16
第三節 綠色產品購買傾向 21
第四節 消費者涉入程度 23
第五節 知覺利益與知覺犧牲 25
第六節 願付價格 27
第三章 研究架構與方法 28
第一節 研究架構 28
第二節 研究假設 30
第三節 研究設計 33
第四節 變數之定義與衡量 34
第五節 資料分析方法 42
第四章 資料分析 44
第一節 樣本描述 44
第二節 探索性因素分析 47
第三節 驗證性因素分析 49
第四節 路徑分析 54
第五章 結論與建議 69
第一節 結論與討論 69
第二節 實務與學術貢獻 72
第三節 後續研究建議 72
第四節 研究限制 73
參考文獻 74
附錄一 問卷 84


表目錄
表2-1 企業社會責任之定義 12
表2-2 綠色行銷之定義 18
表3-1 企業社會責任對環境之衡量 35
表3-2 綠色行銷之衡量 36
表3-3 綠色產品購買傾向之衡量 36
表3-4 消費者涉入程度之衡量 37
表3-5 知覺利益之衡量 38
表3-6 知覺犧牲之衡量 39
表4-1 樣本敘述 45
表4-2 願付價格 46
表4-3 探索性因素分析結果 48
表4-4 因素重新命名結果 50
表4-5 模型適配度 51
表4-6 驗證性因素分析結果 52
表4-7區別效度分析暨變數相關係數表 53
表4-8 結構模式模型適配度 54
表4-9 路徑係數 55
表4-10 假說檢驗 57
表4-11 直接與間接效果 57
表4-12 消費者的綠色產品購買傾向 58
表4-13 總合模式與分群模式比較 59
表4-14 不同性別對各構面之t檢定 59
表4-15 婚姻狀況和各構面間關係 61
表4-16 居住地區和各構面間關係 62
表4-17 年齡和各構面間關係 63
表4-18 教育程度和各構面間關係 65
表4-19 職業和各構面間關係 66
表4-20 平均月收入和各構面間關係 67
表5-1 假說驗證結果 69

圖目錄
圖1-1 研究流程 9
圖3-1 研究架構 29
圖3-2 詢價流程 41
圖4-1 結構模式 54





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