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中文論文名稱 溝通策略在跨文化視訊會議內之應用:以淡江大學英文系學生為例
英文論文名稱 An Investigation of Communication Strategy Use in Intercultural Videoconferencing: A Case Study of Tamkang University English Majors
校院名稱 淡江大學
系所名稱(中) 英文學系碩士班
系所名稱(英) Department of English
學年度 95
學期 2
出版年 96
研究生中文姓名 黃安琪
研究生英文姓名 An-Chi Huang
電子信箱 693010141@s93.tku.edu.tw
學號 693010141
學位類別 碩士
語文別 英文
口試日期 2007-06-26
論文頁數 104頁
口試委員 指導教授-王藹玲
委員-林怡弟
委員-衛傑夫
中文關鍵字 跨文化視訊會議  溝通策略  英語為外國語 
英文關鍵字 Intercultural Videoconference  Communication Strategy  Communicative Strategy  Videoconferencing  English as a Foreign Language 
學科別分類 學科別人文學語言文學
中文摘要 本研究旨在探討台灣的英語學習者在以視訊會議為語言學習情境下的策略運用。在研究中,美國Regent大學和臺灣的淡江大學共舉行了六次的視訊會議。此研究的重心將放在臺灣的三十六名英文系學生,以錄影、訪談、課堂觀察、及課後的非正式交談進行。
研究結果發現臺灣的英語學習者在視訊會議情境下最常使用的溝通策略是「向他人請求協助」,而維持對談進行效果最佳的策略則是「迂迴闡釋」。雖然先前研究顯示外語學習者最佳的策略為「要求確認」,但本研究參與者極少願意顯露出無法以目標語言溝通。因此,對那些想將外語學習與視訊會議做結合以創造一個使用目標語言情境的教學者來說,培養學習者與目標語言使用者互動時的正當態度以及提供明確的溝通策略指導將是重要的課題。
英文摘要 This study investigates those who learn English as a foreign language (EFL) learners’ communication strategy use in cross-cultural videoconferencing as a language learning context. The six videoconferencing sessions were conducted between Regent University in the US and Tamkang University in Taiwan. The current study focused on the 36 English majors in Taiwan. Data were collected from four major sources, DVD recordings of the videoconferences, interviews, classroom observation, and informal conversations with the participants. The results indicated that EFL learners tended to adopt “appeal for assistance” the most frequently in a videoconferencing context, and the most effective strategy to keep cross-cultural communication going was “circumlocution.” Although previous research studies showed that the perfect interaction occurs when EFL learners express their demands of asking for clarification, the participants in this study rarely showed their incompetence in continuing the communication in the target language. Therefore, language teachers who desire to combine foreign language teaching with videoconferencing context to create an authentic English speaking environment may try to cultivate learners’ appropriate manner in interacting with native English speakers and offer specific strategy instruction.
論文目次 TABLE OF CONTENTS

ACKNOWLEDGMENTS i

CHINESE ABSTRACT ii

ENGLISH ABSTRACT iii

TABLE OF CONTENTS iv

CHAPTER ONE INTRODUCTION
Research Background…………………1
Purpose of the Study…………………3
Research Questions……………………4
Significance of the Study……………4

CHAPTER TWO LITERATURE REVIEW
Videoconferencing………………………………………6
History of Videoconferencing………………………6
The Application of Videoconferencing……………7
Videoconferencing in the Field of Education…………8
Videoconferencing in the Foreign Language Education………………12
Oral Communication Strategy ………………………………………………14
Definitions and Classifications of Communication Strategies…………14
Communication strategy in Foreign Language Education……………16
The Teachability of Oral Communication Strategy……………17

CHAPTER THREE METHODOLOGY
Theoretical Framework…………………………………21
Avoidance…………………………………………………21
Paraphrase………………………………………………………22
Conscious Transfer……………………………………………22
Appeal for Assistance…………………………………………23
Mime………………………………………………………………23
Participants……………………………………………………23
Tamkang University………………………………………………23
Regent University……………………………………………24
Research Site…………………………………………………25
Platform…………………………………………………………25
Television Screen………………………………………………25
Audio System………………………………………………………25
Student Seats………………………………………………………25
Video Camera………………………………………………………26
Projected Screen…………………………………………………26
Control Room…………………………………………………26
Research Instruments…………………………………………………26
DVD Recordings of Each Videoconference…………………………… 27
Classroom Observation………………………………………………… 27
Field Notes……………………………………………………………... 27
Formal Interviews and Informal Conversations……………………….. 27
Research Procedures…………………………………………………………. 28
The Preparation of the Videoconferences……………………………… 28
The Process of Videoconferences……………………………………… 29
The Formal Interviews with the Participants………………………….. 29
Data Collection and Analysis………………………………………………… 30
DVD Recordings of Videoconferences………………………………… 30
Interviews……………………………………………………………… 31
Classroom Observation………………………………………………… 31
Informal Conversations………………………………………………... 31
E-mail Exchanges between the Two Instructors………………………. 32
CHAPTER FOUR RESULTS AND DISCUSSION
The Most Commonly Used Communicative Strategy……………………….. 34
The Most Effective Communicative Strategy in Enhancing Cross-cultural Communication…………………………………………………………… 35
The Changes of the Communicative Strategies Used……………………….. 36
Avoidance……………………………………………………………… 37
On Buddhism, Festival, and Politics (the 1st videoconferencing)…. 37
On Festivals, Work, and Buddhism (the 2nd videoconferencing)….. 39
On Job, Religious Rituals, and Taiwanese Government Systems
(the 4th videoconferencing)……………………………………... 39
On Sports (the 5th videoconferencing)…………………………….. 40
On Games and Outdoor Activities (the 6th videoconferencing)…… 41
Paraphrase……………………………………………………………… 41
On Buddhism, Festival, and Politics (the 1st videoconferencing).… 41
On Festivals, Work, and Buddhism (the 2nd videoconferencing) …. 42
On Favorite Food and Bird Flu (the 3rd videoconferencing)………. 43
On Job, Religious Rituals, and Taiwanese Government Systems
(the 4th videoconferencing)……………………………………... 47
On Sports (the 5th videoconferencing)…………………………….. 50
On Games and Outdoor Activities (the 6th videoconferencing)…… 53
Conscious transfer……………………………………………………... 54
On Buddhism, Festival, and Politics (the 1st videoconferencing)…. 54
On Festivals, Work, and Buddhism (the 2nd videoconferencing)….. 55
On Favorite Food and Bird Flu (the 3rd videoconferencing)………. 57
On Job, Religious Rituals, and Taiwanese Government Systems
(the 4th videoconferencing)……………………………………... 61
On Sports (the 5th videoconferencing)…………………………….. 64
On Games and Outdoor Activities (the 6th videoconferencing)…… 67
Appeal for Assistance………………………………………………….. 68
On Buddhism, Festival, and Politics (the 1st videoconferencing)…. 68
On Festivals, Work, and Buddhism (the 2nd videoconferencing)….. 70
On Favorite Food and Bird Flu (the 3rd videoconferencing)……… 71
On Job, Religious Rituals, and Taiwanese Government Systems
(the 4th videoconferencing)……………………………………... 73
On Sports (the 5th videoconferencing)…………………………….. 76
On Games and Outdoor Activities (the 6th videoconferencing)…… 78
Mime…………………………………………………………………… 79
On Festivals, Work, and Buddhism (the 2nd videoconferencing)….. 79
On Favorite Food and Bird Flu (the 3rd videoconferencing)………. 80
On Job, Religious Rituals, and Taiwanese Government Systems
(the 4th videoconferencing)……………………………………... 80
On Sports (the 5th videoconferencing)…………………………….. 81
On Games and Outdoor Activities (the 6th videoconferencing)…… 83
Formal Interviews…………………………………………………………….. 83
The Participants’ English Learning Background………………………. 84
Changes after Participating in the Videoconferences…………………... 85
The Willingness of Joining the Videoconference in the Future………... 86
Future Expectations on Such Videoconferencing Courses…………….. 87
Overall Perception toward Videoconferencing………………………… 88
Discussion……………………………………………………………………. 89
On the Most Commonly Used Communicative Strategy……………… 89
On the Communicative Strategy Which Best Enhances Cross-cultural Communication……………………………………………………… 89
On Students’ Use of Communicative Strategies……………………….. 90

CHAPTER FIVE CONCLUSION, LIMITATIONS, AND IMPLICATIONS
Summary of the Study………………………………………………………... 93
Pedagogical Implications…………………………………………………….. 94
Limitations of the Study……………………………………………………… 96
Suggestions for Future Research…………………………………………….. 97
Practical Issues on Videoconference…………………………………………. 97

REFERENCES…………………………………………………………………... 100
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