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系統識別號 U0002-1806200820561200
中文論文名稱 人格特質、人際信任與團隊互動過程對知識分享行為之影響
英文論文名稱 Effect of Personality-Traits, Interpersonal Trust, and Team-Interaction on Knowledge-Sharing Behaviors
校院名稱 淡江大學
系所名稱(中) 會計學系碩士班
系所名稱(英) Department of Accounting
學年度 96
學期 2
出版年 97
研究生中文姓名 孫嘉聆
研究生英文姓名 Chia-Ling Sun
學號 695600048
學位類別 碩士
語文別 中文
口試日期 2008-05-30
論文頁數 66頁
口試委員 指導教授-林谷峻
指導教授-羅雁紅
委員-陳海鳴
委員-邱皓政
委員-邴傑民
中文關鍵字 知識分享  人格特質  人際信任  團隊互動過程 
英文關鍵字 knowledge sharing  personality traits  interpersonal trust  team interaction process 
學科別分類 學科別社會科學商學
中文摘要 隨著知識經濟時代的到來,各類組織紛紛引進知識管理觀念並運用於管理系統,經由許多實務研究發現,知識管理最大的難題在於知識分享過程不明,因為個體的知識存在於心智深處,必須藉由「分享」才能讓知識發揮最大的效用。本研究將針對個人層次的人格特質與人際層次的信任關係與團隊互動過程做探討,結合此兩部分的研究,提出知識分享的完整歷程。

本研究藉由問卷調查法蒐集資料,並採用結構方程模式驗證假說,研究結果指出,和善性人格特質對人際信任、團隊互動過程有顯著之正向影響;嚴謹性人格特質對知識分享行為有顯著之正向影響,但對人際信任則具有顯著的負向影響。其次,人際信任對知識分享行為有顯著之正向影響。本研究進一步發現,和善性、嚴謹性人格特質對知識分享行為受人際信任、團隊互動過程之中介效果影響。依據本研究結論,提供具體建議給相關單位及後續研究者參考。
英文摘要 As the era of knowledge economy comes, many organizations have adopted the concept of knowledge management in their management system. Researchers found it is difficult to clarify the process of knowledge sharing in practice since individual’s knowledge is deeply stored in one’s mind. It is necessary to share the knowledge among individuals in order to maximize the value of knowledge. The purpose of this study is to understand how personality traits on the “individual level” and interpersonal trust and team process on the “interpersonal level” will affect knowledge sharing behavior. And try to propose a possible model of knowledge sharing process.

The research adopted questionnaire survey method to gather data and used structural equation modeling technique to test the hypothesis. The results show that the agreeableness personality has significantly positive impact on interpersonal trust and team interaction process. Moreover, conscientiousness personality has significantly positive impact on knowledge sharing behavior, but has significantly negative impact on interpersonal trust. In addition, interpersonal trust has significantly impact on knowledge sharing behavior. It further suggests that interpersonal trust and team interaction process
Mediates between the agreeableness and conscientiousness personality and knowledge sharing behavior. According to the result of this study, it can provide concrete suggestion and direction for relative units and researchers for future study.
論文目次 第一章 緒論………………………………………………………1
第一節 研究背景與研究動機……………………………………1
第二節 研究目的…………………………………………………3
第三節 研究流程…………………………………………………4
第二章 文獻探討…………………………………………………5
第一節 知識分享…………………………………………………5
第二節 人格特質與知識分享……………………………………8
第三節 人格特質、人際信任與知識分享………………………12
第四節 人格特質、團隊互動過程與知識分享…………………16
第三章 研究方法…………………………………………………23
第一節 研究架構…………………………………………………23
第二節 研究假設…………………………………………………23
第三節 研究對象及取樣方法……………………………………24
第四節 研究工具…………………………………………………24
第五節 資料分析方法……………………………………………30
第四章 資料分析與研究方法………………………………..…32
第一節 描述性統計....…………………………………………32
第二節 量表信效度分析…………………………………………34
第三節 研究變項之相關性分析…………………………………42
第四節 整體模式衡量分析………………………………………44
第五章 結論與建議………………………………….....……51
第一節 結論……………………………………………………..51
第二節 管理意涵…………………………………………………52
第三節 研究限制…………………………………………………53
第四節 未來研究建議……………………………………………54

附錄參考文獻…………………………………………………...55
一、中文部份…………………………………………………….55
二、英文部份…………………………………………………….57
附錄 問卷……………………………………………………....64
表 目 錄
表2-1 知識分享行為論點……………………………………………..7
表2-2大五因素特質與各量表說明 …………………………………10
表2-3團隊理論模型…………………………………………………..18
表3-1知識分享行為問卷項目表……………………………………..25
表3-2人格特質問卷項目表…………………………………………..26
表3-3人際信任問卷項目表…………………………………………..27
表3-4 團隊互動過程問卷項目表…………………………………….28
表4-1回收樣本基本資料次數分配表……………………………..…32
表4-2各研究變項之描述性統計分析………………………………..33
表4-3人格特質量表信度分析………………………………………..35
表4-4人際信任量表信度分析…………………………….………….36
表4-5團隊互動過程量表信度分析………………………….……….36
表4-6知識分享行為量表信度分析…………………………………..37
表4-7人格特質量表驗證性因素分析………………………………..38
表4-8人際信任量表二階段驗證性因素分析……………………..…39
表4-9團隊互動過程量表二階段驗證性因素分析………………..…40
表4-10知識分享行為量表驗證性因素分析……………….………...41
表4-11研究構面區別效度分析……………………..………………..42
表4-12相關分析………………….…………………………………...44
表4-13整體理論模式衡量分析……………………..………………..46
表4-14結構化模型路徑係數彙整表………………..………………..49
表4-15直接、間接效果與總效果……………………….……….…..50

圖 目 錄
圖1-1 研究流程圖………………………………………………………4
圖3-1 本研究架構圖………………………………………………… .23
圖4-1 本研究整體理論模式…………………………………………..47


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