§ 瀏覽學位論文書目資料
  
系統識別號 U0002-1802202122182600
DOI 10.6846/TKU.2021.00406
論文名稱(中文) 台灣飯店業綠色行銷成效市場研究
論文名稱(英文) A Market Research on The Effectiveness of Green Marketing in The Hotel Industry of Taiwan.
第三語言論文名稱
校院名稱 淡江大學
系所名稱(中文) 經營管理全英語碩士學位學程
系所名稱(英文) Master's Program in Business and Management (English-Taught Program)
外國學位學校名稱
外國學位學院名稱
外國學位研究所名稱
學年度 109
學期 1
出版年 110
研究生(中文) 包潔妮
研究生(英文) Jenyffer Berrios
學號 607585253
學位類別 碩士
語言別 英文
第二語言別
口試日期 2021-01-08
論文頁數 52頁
口試委員 指導教授 - 何嘉玲
共同指導教授 - 陳水蓮
委員 - 李培齊
委員 - 陳怡妃
關鍵字(中) 綠色營銷
生態酒店
可持續發展
綠色酒店
環保營銷
關鍵字(英) Green Marketing
Eco-Hotels
Sustainability
Green Hotels
Environmental Marketing
第三語言關鍵字
學科別分類
中文摘要
由於國際環保意識增強,綠色行銷已經成為企業的基本策略。有關於全球暖化與氣候危機,人們已採取措施減少對環境的危害,隨著綠色行銷不僅在策略上不斷發展並且也是世界平台的目標。台灣已被證明參與此活動發展中,但仍須保持注意如何受到綠色行銷的影響。
為了評估該主題的方向,本研究旨在通過市場研究來分析綠色行銷在台灣飯店業中的有效性。環境知識和環境問題以及計畫行為理論被用於評估台灣綠色行銷效果。通過問卷調查,研究結果能夠反映出在台灣使用綠色行銷的潛力,包括環境知識、關注點以及消費者行為。
英文摘要
Green Marketing has risen as an essential strategy in the business world due to an increase of international environmental awareness. With the reference of global warming and climate crises,people have adopted practices to become less harmful for the environment. Such practices involve purchasing environmentally friendly products and services. As green marketing proceeds to expand beyond a strategy but into platforms worldwide, Taiwan has proven to be on board with such evolution, but remains onset with the implications of green marketing. In order to assess the direction of this topic, the presented study aims to analyze through a market research the effectiveness of green marketing in the hotel industry of Taiwan. Environmental Knowledge and Environmental Concerns along with the Theory followed in the conducted research served to assess the green marketing effectiveness in Taiwan. By conducting a questionnaire, reached results for the conducted study were able to mirror a conceivable for the use of green marketing communications in Taiwan, both with environmental knowledge and concerns plus consumers behavior.
第三語言摘要
論文目次
1.	Introduction	1
1.1 General Introduction	1
1.2 Background of the Study	1
1.3 Problem Discussion	2
1.5 Thesis Structure	5
2.	Literature Review	7
2.1 Going Green	7
2.1.1 Environmental Concern	8
2.1.2 Environmental Knowledge	9
2.2 Green Marketing	10
2.2.1 The Four P’s	12
2.2.2  Product	13
2.2.3  Price	13
2.2.4   Promotion	14
2.2.5  Place	15
2.3 Theory of Planned Behaviour	16
2.3.1 Attitude	17
2.3.2 Subjective Norms	17
2.3.3 Perceived Behavioral Control	18
2.3.4 Intentions	18
2.4 The Case of Taiwan’s Hospitality Industry	18
3.	Design & Methodology	21
3.1 Research Development	21
3.2 Research Design	21
3.3 Research Framework	22
3.3.1 Research Variables	22
3.3.2 Research Hypothesis	23
3.4 Source of Data	24
3.4.1 Data Gathering Tools	24
3.4.2 Sampling Strategy	25
3.5 Data Collection Methods	26
3.5.1 Data Collection Procedure	26
3.5.2 Treatment of Data	27
4.	Results	28
4.1 Demographic characteristics of sample	28
4.2. Measurement model	31
4.3. Hypothesis testing	33
4.4 Implications	42
5.	Conclusions	43
References	
Appendix	

List of Figures



Figure 1. Research Flow Chart	5
Figure 2. Main Variables of Theory of Planned Behavior	16
Figure 3.  Research Framework	22
Figure 4. Age Range of Participants	29
Figure 5. Participants Occupation	30
Figure 6. The Graph of The Relationship Between Green Marketing Strategies And Consumers’ Intention to stay in Eco-Hotels	35
Figure 7. Regression Analysis for Independent Variables	36
Figure 8. Linear regression between green products and concerns	37
Figure 9. Linear regression between awareness and concerns	38
Figure 10. Categories of people who have been in eco-hotels	39
Figure 11. Potential Profitability	40
Figure 12. Linear regression between intention to stay and subjective norms	41


List of Tables 
Table 1. Hypothesis Testing Result of The Structural Model	33
參考文獻
Aguilar, Ana Evangelina. ‘Marketing Verde, Una Oportunidad Para El Cambio Organizacional’. Realidad y Reflexión, vol. 44, 2017, p. 92.
Ahmad, Anees, and K. S Thyagaraj. “Consumer’s Intention to Purchase Green Brands: the Roles of Environmental Concern, Environmental Knowledge and Self Expressive Benefits.” Current World Environment, vol. 10, no. 3, 2015, pp. 879–889., doi:10.12944/cwe.10.3.18. 
Ajzen, Icek. ‘The Theory of Planned Behavior’. Organizational Behavior and Human Decision Processes, vol. 50, no. 2, 1991, pp. 179–211.
Ajzen, Icek, and Martin Fishbein. Understanding Attitudes and Predicting Social Behavior. Pearson, 1980.
Ajzen, Icek. From intentions to actions: A theory of planned behavior. In J. Kuhl & J. Beckman (Eds.), Action-control: From cognition to behavior. Heidelberg: Springer, 1985, pp. 11–39.
Ajzen, Icek. ‘The Theory of Planned Behavior’. Handbook of Theories of Social Psychology: Volume 1, SAGE Publications Ltd, 2014, pp. 438–459.
Ajzen, Icek. ‘The Theory of Planned Behaviour Is Alive and Well, and Not Ready to Retire: A Commentary on Sniehotta, Presseau, and Araújo-Soares’. Health Psychology Review, vol. 9, no. 2, 2015, pp. 131–137.
Al Badi, Khalid Suidan. ‘The Impact of Marketing Mix on the Competitive Advantage of the SME Sector in the Al Buraimi Governorate in Oman’. SAGE Open, vol. 8, no. 3, 2018, p. 215824401880083.
Al-Swidi, Abdullah, et al. ‘The Role of Subjective Norms in Theory of Planned Behavior in the Context of Organic Food Consumption’. British Food Journal (Croydon, England), vol. 116, no. 10, 2014, pp. 1561–1580.
Armstrong, Gary, and Philip Kotler. Marketing: An Introduction. 11th ed., Pearson, 2012.
Arseculeratne, Dinuk, and Rashad Yazdanifard. ‘How Green Marketing Can Create a Sustainable Competitive Advantage for a Business’. International Business Research, vol. 7, no. 1, 2013, doi:10.5539/ibr.v7n1p130.
Chan, Eric Siu-Wa. ‘Green Marketing: Hotel Customers’ Perspective’. Journal of Travel & Tourism Marketing, vol. 31, no. 8, 2014, pp. 915–936.
Chandra, Bibhas, and Vivek Kumar Verma. ‘Intention to Implement Green Hotel Practices: Evidence from Indian Hotel Industry’. International Journal of Management Practice, vol. 11, no. 1, 2018, p. 24.
Chekima, Brahim. ‘Consumer Values and Green Products Consumption in Malaysia: A Structural Equation Modelling Approach’. Advances in Marketing, Customer Relationship Management, and E-Services, IGI Global, 2016, pp. 383–408.
Chen, Wen-Jung, and Mei-Liang Chen. ‘Factors Affecting the Hotel’s Service Quality: Relationship Marketing and Corporate Image’. Journal of Hospitality Marketing & Management, vol. 23, no. 1, 2014, pp. 77–96.
Chen, Yenming J., and Jiuh-Biing Sheu. ‘Environmental-Regulation Pricing Strategies for Green Supply Chain Management’. Transportation Research Part E: Logistics and Transportation Review, vol. 45, no. 5, 2009, pp. 667–677.
Chin, Chee-Hua, et al. ‘The Implementation of Green Marketing Tools in Rural Tourism: The Readiness of Tourists?’ Journal of Hospitality Marketing & Management, vol. 27, no. 3, 2018, pp. 261–280.
‘Cómo el Marketing Verde ha afectado al sector Turismo’. Verdesdigitales.com, 3 Feb. 2017, https://verdesdigitales.com/2017/02/03/marketing-verde-turismo/.
Chu, Anita Zichun, and Regina Juchun Chu. ‘Service Willingness and Senior Tourists: Knowledge about Aging, Attitudes toward the Elderly, and Work Values’. Service Industries Journal, vol. 33, no. 12, 2013, pp. 1148–1164.
Davenport, Thomas H., and Jeanne G. Harris. Competing on Analytics: The New Science of Winning. Harvard Business Review Press, 2007.
Díaz, María Esther Villegas. “Marketing Ecológico: Propuesta Para Mejorar La Sustentabilidad De Cuatro Pyme De Los Sectores Industrial, Comercio Y Servicios, De La Ciudad De Xalapa, Veracruz.” Universidad Veracruzana Instituto De Investigaciones Y Estudios Superiores De Las Ciencias Administrativas, 2013. 
Dunlap, Riley E. ‘The Impact of Political Orientation on Environmental Attitudes and Actions’. Environment and Behavior, vol. 7, no. 4, 1975, pp. 428–454.
Environmental Protection Administration. Green Hotels All over Taiwan: Go Green and Enjoy Discounts during Environment Season! 2019, https://greenliving.epa.gov.tw/newPublic/Eng/News/Contents/45382. 
Ético, Laura Garrido. ‘Cómo iniciar una estrategia de marketing verde para tu hotel’. Tecnohotelnews.com, 9 Mar. 2020, https://tecnohotelnews.com/2020/03/09/como-iniciar-una-estrategia-de-marketing-verde-para-tu-hotel/.
Fan, Haofu, and Lin Zeng. “Implementation of Green Marketing Strategy in China ‐ A Study of the Green Food Industry.” University of Gävle Department of Business Administration and Economic Study, 2011. 
Fornell, C. & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 39-50.
Fransson, Niklas, and Tommy Gärling. ‘Environmental Concern: Conceptual Definitions, Measurement Methods, and Research Findings’. Journal of Environmental Psychology, vol. 19, no. 4, 1999, pp. 369–382.
Goi, Chai Lee. ‘A Review of Marketing Mix: 4Ps or More?’ International Journal of Marketing Studies, vol. 1, no. 1, 2009, doi:10.5539/ijms.v1n1p2.
Ham, Sunny, and Yung Kyun Choi. ‘Effect of Cause-Related Marketing for Green Practices in the Hotel Industry’. Journal of Global Scholars of Marketing Science, vol. 22, no. 3, 2012, pp. 249–259.
Harun, Amran. “The Influence of Environmental Knowledge and Concern on Green Purchase Intention the Role of Attitude as a Mediating Variable.” British Journal of Arts and Social Sciences, no. 7, 2012, pp. 145–167. 
Hosseinzadeh, Somayyeh, and Mansour Azizpour. “The Effect of Green Products and Green Promotion on Customers' Loyalty to the Brand of Naghshe Jahan Sugar Company.” International Journal of Management and Social Sciences Research, vol. 2, no. 6, 2013, pp. 114–118. 
Ho, Hsuan‐fu, and Chia‐chi Hung. ‘Marketing Mix Formulation for Higher Education: An Integrated Analysis Employing Analytic Hierarchy Process, Cluster Analysis and Correspondence Analysis’. International Journal of Educational Management, vol. 22, no. 4, 2008, pp. 328–340.
Hooks, Sara, and Judith Cruzado-Guerrero. ‘Engaging Families in STEM through Environmental Education’. Building STEM Skills Through Environmental Education, IGI Global, 2021, pp. 244–271.
Howell, Susan E., and Shirley B. Laska. ‘The Changing Face of the Environmental Coalition: A Research Note’. Environment and Behavior, vol. 24, no. 1, 1992, pp. 134–144.
Husin, Nor Azilah, et al. “Green Hotel Marketing: What Do Customers Know?” First Asian Researcher Symposium (ARS), Universitas of Indonesia, Jakarta, 2016. 
Jaju, Aditi. ‘A study of the Impact of Green Marketing on Consumer Purchasing Patterns and Decision Making in Telangana, India.’ 2016.
Jung, C. G. Collected Works of C.g. Jung, Volume 6: Psychological Types. Edited by Gerhard Adler and R. F. C. Hull, Princeton University Press, 1976.
Kan, Matthew P. H., and Leandre R. Fabrigar. ‘Theory of Planned Behavior’. Encyclopedia of Personality and Individual Differences, Springer International Publishing, 2017, pp. 1–8.
Kasliwal, Neeti, and Srishti Agarwal. ‘Green Marketing Initiatives and Sustainable Issues in Hotel Industry’. Advances in Marketing, Customer Relationship Management, and E-Services, IGI Global, 2016, pp. 197–214.
Kim, Woo-Hyuk. “Exploring the Effectiveness of Green Marketing Strategies in Hospitality.” Kansas State University Manhattan, Kansas, 2018. 
Landman, Patrick. ‘Green Hotel’. Xotels.Com, 8 Apr. 2020, https://www.xotels.com/en/glossary/green-hotel.
Latif, Abdul, and Zain Ul Abideen. "Effects of television advertising on children: A Pakistani perspective." European Journal of Economics, Finance and Administrative Sciences, vol. 30. no. 4, 2011, pp. 38-49.
Leonidou, Leonidas C., et al. ‘Resources and Capabilities as Drivers of Hotel Environmental Marketing Strategy: Implications for Competitive Advantage and Performance’. Tourism Management, vol. 35, 2013, pp. 94–110.
Londoño, M. P. Leal, and G. Hernandez-Maskivker. ‘Green Practices in Hotels: The Case of the GreenLeaders Program from TripAdvisor’. Sustainable Tourism VII, WIT Press, 2016.
Mahmoud, Thoria Omer, and Department of Management, College of Economics and Business, Administration University of Kassala, Kassala, Sudan. ‘Impact of Green Marketing Mix on Purchase Intention’. International Journal of Advanced and Applied Sciences, vol. 5, no. 2, 2018, pp. 127–135.
Martínez García de Leaniz, Patricia, et al. ‘Customer Responses to Environmentally Certified Hotels: The Moderating Effect of Environmental Consciousness on the Formation of Behavioral Intentions’. Journal of Sustainable Tourism, 2017, pp. 1–18.
Maslow, Abraham H. Motivation and Personality. 2nd ed., Joanna Cotler Books, 1970.
Masip , Jaime Gonzalez. “Gestión Hotelera Y Sostenibilidad Medioambiental El Caso De Nh Hoteles.” Universidad Complutense de Madrid, 2017. 
Mathieu, Valérie. ‘Product Services: From a Service Supporting the Product to a Service Supporting the Client’. Journal of Business & Industrial Marketing, vol. 16, no. 1, 2001, pp. 39–61.
Mohd Suki, Norazah, and Norbayah Mohd Suki. ‘Consumers’ Environmental Behaviour towards Staying at a Green Hotel: Moderation of Green Hotel Knowledge’. Management of Environmental Quality, vol. 26, no. 1, 2015, pp. 103–117.
Molete, Kudube Mary. “Contemporary Green Marketing Strategies.” Masaryk University Faculty of Economics and Administration, 2018. 
Morel, Magali, and Francis Kwakye. “Green Marketing: Consumers’ Attitudes towards Eco-Friendly Products and Purchase Intention in the Fast Moving Consumer Goods (FMCG) Sector.” Umeå School of Business, 2012. 
O’Neal, Paul W., editor. Motivation of Health Behavior. Nova Science, 2007.
Orsato, Renato J. ‘When Does It Pay to Be Green?’ Sustainability Strategies, Palgrave Macmillan UK, 2009, pp. 3–22.
Ostergaard, Per, and Matthias Bode. ‘Is Consumer Culture Theory Research or Realpolitik? A Sociology of Knowledge Analysis of a Scientific Culture: Consumer Culture Theory Attitude’. Journal of Consumer Behaviour, vol. 15, no. 5, 2016, pp. 387–395.
Otto, Siegmar, and Pamela Pensini. ‘Nature-Based Environmental Education of Children: Environmental Knowledge and Connectedness to Nature, Together, Are Related to Ecological Behaviour’. Global Environmental Change: Human and Policy Dimensions, vol. 47, 2017, pp. 88–94.
Panwar, Upendra Singh, et al., editors. Handbook of Research on Promotional Strategies and Consumer Influence in the Service Sector. IGI Global, 2016.
Passafaro, Paola, et al. ‘Local Norms and the Theory of Planned Behavior: Understanding the Effects of Spatial Proximity on Recycling Intentions and Self-Reported Behavior’. Frontiers in Psychology, vol. 10, 2019, p. 744.
Pratiwi, N. P. D. K., et al. ‘The Effect of Environmental Knowledge, Green Advertising and Environmental Attitude toward Green Purchase Intention’. Russian Journal of Agricultural and Socio-Economic Sciences, vol. 78, no. 6, 2018, pp. 95–105.
Pulido-Fernández, Juan Ignacio, et al. ‘Does Environmental Sustainability Contribute to Tourism Growth? An Analysis at the Country Level’. Journal of Cleaner Production, vol. 213, 2019, pp. 309–319.
Punitha, S., et al. ‘Consumers’ Perceptions of Green Marketing in the Hotel Industry’. Asian Social Science, vol. 12, no. 1, 2015, p. 1.
Savills Research. ‘Asian Cities Report Taipei Hospitality’. Savills.Asia, 2019, https://pdf.savills.asia/asia-pacific-research/asia-pacific-research/acr---tw-hos-2h-2019.pdf. 
Shabbir, Muhammad Salman, et al. ‘Green Marketing Approaches and Their Impact on Consumer Behavior towards the Environment—A Study from the UAE’. Sustainability, vol. 12, no. 21, 2020, p. 8977. 
Sheppard, Blair H., et al. ‘The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research’. The Journal of Consumer Research, vol. 15, no. 3, 1988, p. 325.
Shrestha, Shulov. ‘Analysis of Green Marketing Tools towards Consumer Purchase Intention in Kathmandu’. Journal of Business and Social Sciences Research, vol. 1, no. 1, 2018, p. 37.
Singh, Meera. ‘Marketing Mix of 4P’S for Competitive Advantage’. IOSR Journal of Business and Management, vol. 3, no. 6, 2012, pp. 40–45.
Sidhanta, Somroop. "Promotional Mix and Corporate Performance: An Empirical Study." Paradigm: The Journal of Institute of Management Technology, vol. 14, no. 1, 2010, pp. 97-110.
S.W. Chan, Eric. ‘Gap Analysis of Green Hotel Marketing’. International Journal of Contemporary Hospitality Management, vol. 25, no. 7, 2013, pp. 1017–1048.
Urzúa, Daniela Herrera, y Gabriela Quezada Scrivanti. “Valor De Marca Verde Y Su Relación Con: Imagen De Marca Verde, Satisfacción Verde Y Confianza Verde.” Universidad De Chile Facultad De Economía Y Negocios Escuela De Economía Y Administración, 2011. 
Van Liere, Kent D., and Riley E. Dunlap. ‘The Social Bases of Environmental Concern: A Review of Hypotheses, Explanations and Empirical Evidence’. Public Opinion Quarterly, vol. 44, no. 2, 1980, p. 181-197.
Wang, Shanyong, et al. ‘Environmental Knowledge and Consumers’ Intentions to Visit Green Hotels: The Mediating Role of Consumption Values’. Journal of Travel & Tourism Marketing, vol. 35, no. 9, 2018, pp. 1261–1271.
World Wide Fund for Nature. ‘Market Voices’. Panda.Org, 2020, https://wwf.panda.org/discover/our_focus/markets/market_voices/
Wu, Shwu-Ing, and Syuan-Ru Lin. ‘The Effect of Green Marketing Strategy on Business Performance: A Study of Organic Farms in Taiwan’. Total Quality Management & Business Excellence, vol. 27, no. 1–2, 2016, pp. 141–156.
Zheng, Q. J. ‘Correlation between the Environmental Knowledge, Environmental Attitude, and Behavioral Intention of Tourists for Ecotourism in China’. Applied Ecology and Environmental Research, vol. 16, no. 1, 2018, pp. 51–62.
論文全文使用權限
校內
校內紙本論文立即公開
同意電子論文全文授權校園內公開
校內電子論文立即公開
校外
同意授權
校外電子論文立即公開

如有問題,歡迎洽詢!
圖書館數位資訊組 (02)2621-5656 轉 2487 或 來信