§ 瀏覽學位論文書目資料
  
系統識別號 U0002-1707201312313600
DOI 10.6846/TKU.2013.00608
論文名稱(中文) 即址行銷績效影響因素:以台灣中小企業為例
論文名稱(英文) Location-Based Marketing in SMEs: Antecedents and Consequences
第三語言論文名稱
校院名稱 淡江大學
系所名稱(中文) 管理科學學系碩士班
系所名稱(英文) Master's Program, Department of Management Sciences
外國學位學校名稱
外國學位學院名稱
外國學位研究所名稱
學年度 101
學期 2
出版年 102
研究生(中文) 謝宜君
研究生(英文) I-Chun Hsieh
學號 600620933
學位類別 碩士
語言別 英文
第二語言別
口試日期 2013-06-26
論文頁數 56頁
口試委員 指導教授 - 陳水蓮(slchen@mail.tku.edu.tw)
委員 - 康信鴻(hhkang@mail.ncku.edu.tw)
委員 - 陳怡妃(enfa@mail.tku.edu.tw)
關鍵字(中) 企業家精神導向
市場導向
創新
企業資源
無所不在運算
企業價值
顧客價值
關鍵字(英) Entrepreneurial Orientation
Market Orientation
Innovation
U-computing Use
Customer Value
Business Value
LBS
第三語言關鍵字
學科別分類
中文摘要
無所不在運算對電子商務帶來許多新的服務,LBS就是其中之一。隨著近幾年行動網路及智慧型手機的興起,台灣出現許多結合LBS的行銷活動,其中最廣為人知的就是你打卡我打折的活動,消費者幫店家進行地標check in後,獲得折扣或小禮物。本研究在探討商家的企業家精神導向、市場導向是否會影響服務創新及新科技技術的採用,以及採用新技術行銷後對績效的影響。
  本研究先在網路上蒐集有提供Facebook打卡優惠活動的中小企業商家資訊,並以他們做為研究標的。以實際拜訪店家發放紙本問卷及使用網路問卷蒐集資料,總共發放259份問卷,回收有效樣本共計為195份,以Smart PLS 2.0統計軟體進行信、效度檢定,並以結構方程式進行模型的假設檢定。實證結果如下:一、企業家精神導向對創新具有正向影響;二、市場導向對創新具有正向影響;三、創新對採用無所不在運算具有正向影響;四、企業資源對採用無所不在運算具有正向影響;五、採用無所不再運算對企業價值與顧客價值具有正向影響。最後,本研究提供管理意涵和未來可研究方向給中小企業管理者及後續研究者做為未來參考。
英文摘要
U-computing use has brought many new services of commerce that can build a new experience for customers. Location-based services (LBS) is one representative example. In Taiwan, with the increasing number of users of smartphones and mobile devices, there are many small and medium-sized enterprises (SMEs) take LBS as a marketing strategy. For example, SMEs use Facebook check-in function to make sales promotions (e.g., discounts, free desserts, and coupons) available. The aim of SMEs is to attract customers’ immediate purchasing. Therefore, this study suggests four factors, entrepreneurial orientation, market orientation, innovation and business resources, will affect SMEs adoption of U-computing. Besides, the performance after SMEs adopting the U-computing will be measured in this research.
  This study searching for SMEs’ promotion information in the Internet and collecting leaflets then made a target participations list. Questionnaires were distributed to collect data by sending questionnaires through e-mails and visiting SMEs in person. Finally, 187 useful data samples were collected and analyzed by Partial Least Squares (PLS).The results can be concluded into five points. First, entrepreneurial orientation and market orientation has positive and significant effects on innovation. Second, the influence of innovation and business resources on a firm’s adoption of U-computing is positive and significant as well. Third, both business value and customer value grow optimistically because of U-computing use. Lastly, the study states management implications and research directions to future researchers.
第三語言摘要
論文目次
Table of Contents	I
List of Figures	III
List of Tables	IV
Chapter 1 Introduction	1
1.1 Research Background	1
1.2 Research Process and Thesis Organization	5
Chapter 2 Literature Review and Research Hypothesis	7
2.1 Literature Review	7
2.1.1 Entrepreneurial Orientation	7
2.1.2 Market Orientation	8
2.1.3 Business resources	10
2.1.4 Innovation	12
2.1.5 U-computing Use	13
2.1.6 Value	15
2.2 Research Hypothesis	17
2.2.1 The Relationship between Entrepreneurial Orientation and Innovation	17
2.1.2 The Relationship between Market Orientation and Innovation	18
2.1.3 The Relationship between Innovation and U-computing	19
2.1.4The Relationship between Business Resources and U-computing Use	20
2.1.5 The Relationship between U-computing and Value	21
Chapter 3 Methodology	23
3.1 Research Framework	23
3.2 Research Setting	23
3.3 Questionnaire Design	24
3.4 Sampling and Data collection	29
3.5 Data Analysis Method	30
3.5.1 Descriptive statistics analysis	30
3.5.2 Reliability and Validity analysis	30
3.5.3 Structural Equation Model	30
Chapter 4 Data Analysis and Results	32
4.1 Respondent Profiles	32
4.2 Measurement Model Result	34
4.2.1 Reliability Analysis	34
4.2.2 Validity Analysis	35
4.3 Structural Model Hypothesis Test	39
Chapter 5 Conclusions	41
5.1 Research Discussion	41
5.2 Theoretical Implication	42
5.3 Managerial Implication	43
5.4 Research Limitations and Future Research	44
Reference	46
Appendix	55


List of Figures
Figure 1.1 Smartphone holds rates in Taiwan	4
Figure 1.2 Tablet PC holds rates in Taiwan	4
Figure 1.3 Research Process	6
Figure 3.1 Research Framework	23
Figure 4.1 Result of PLS analysis	40


List of Tables
Table 3.1 Entrepreneurial orientation items and literature sources	25
Table 3.2 Market orientation items and literature sources	26
Table 3.3 Innovation items and Literature Sources	26
Table 3.4 Business resources items and literature sources	27
Table 3.5 U-computing use items and literature sources	27
Table 3.6 Customer value items and literature sources	28
Table 3.7 Business value and literature sources	28
Table 4.1 Descriptive statistics of the respondent’s profiles	33
Table 4.2 Analysis of Reliability	34
Table 4.3 Analysis of Validity	36
Table 4.4 Correlation among variables	37
Table 4.5 Cross Loading	38
Table 4.6 Results of the research model	40
Table 5.1 Results of Hypothesis Test	42
參考文獻
中文文獻
1. 台灣行銷科學學會(2011)。TIMS行銷專業能力認證。
2. 財團法人資訊工業策進會(2012)。用科技創造S.I.M.P.L.E.經濟 體驗快樂生活【線上資料】,來源:http://www.iii.org.tw/service/3_1_1_c.aspx?id=1031
3. 經濟部中小企業處(2009)。中小企業認定標準【線上資料】,來源:http://www.moeasmea.gov.tw/ct.asp?xItem=672&ctNode=669&mp=1



英文文獻
1. Adams, J. H., Khoja, F. M., & Kauffman, R. (2012). An empirical study of   Buyer–Supplier relationships within small business organizations. Journal of Small Business Management, 50(1), 20-40. 
2. Anderson, J. C., Narus, J. A., & Narayandas, D. (1999). Business market management: Understanding, creating, and delivering value Prentice Hall Upper Saddle River, NJ. 
3. Atuahene-Gima, K., & Ko, A. (2001). An empirical investigation of the effect of market orientation and entrepreneurship orientation alignment on product innovation. Organization Science, 12(1), 54-74. 
4. Avlonitis, G. J., & Salavou, H. E. (2007). Entrepreneurial orientation of SMEs, product innovativeness, and performance. Journal of Business Research, 60(5), 566-575. 
5. Baker, W. E., & Sinkula, J. M. (2009). The complementary effects of market orientation and entrepreneurial orientation on profitability in small businesses*. Journal of Small Business Management, 47(4), 443-464. 
6. Barringer, B. R., & Bluedorn, A. C. (1999). The relationship between corporate entrepreneurship and strategic management. Strategic Management Journal, 20(5), 421-444. 
7. Berry, M. M., & Taggart, J. H. (1994). Managing technology and innovation: A review. R&d Management, 24(4), 341-353. 
8. Blocker, C. P. (2011). Modeling customer value perceptions in cross-cultural business markets. Journal of Business Research, 64(5), 533-540. 
9. Blocker, C. P., & Flint, D. J. (2007). Customer segments as moving targets: Integrating customer value dynamism into segment instability logic. Industrial Marketing Management, 36(6), 810-822. 
10. Bourgeois III, L. J. (1981). On the measurement of organizational slack. Academy of Management Review, , 29-39. 
11. Brown, R. (1992). Managing the “S” curves of innovation. Journal of Business & Industrial Marketing, 7(3), 41-52. 
12. Buhalis, D., & Main, H. (1998). Information technology in peripheral small and medium hospitality enterprises: Strategic analysis and critical factors. International Journal of Contemporary Hospitality Management, 10(5), 198-202. 
13. Chandy, R. K., & Tellis, G. J. (2000). The incumbent's curse? incumbency, size, and radical product innovation. The Journal of Marketing, , 1-17. 
14. Combs, J. G., Crook, T. R., & Shook, C. L. (2005). The dimensionality of organizational performance and its implications for strategic management research. Research Methodology in Strategy and Management, 2, 259-286. 
15. Cooper, A. C., & Dunkelberg, W. C. (1986). Entrepreneurship and paths to business ownership. Strategic Management Journal, 7(1), 53-68. 
16. Cooper, A. C., Woo, C. Y., & Dunkelberg, W. C. (1989). Entrepreneurship and the initial size of firms. Journal of Business Venturing, 4(5), 317-332. 
17. Covin, J. G., & Slevin, D. P. (1986). The development and testing of an organizational-level entrepreneurship scale. Frontiers of Entrepreneurship Research, 1(1986), 626-639. 
18. Covin, J. G., & Slevin, D. P. (1989). Strategic management of small firms in hostile and benign environments. Strategic Management Journal, 10(1), 75-87. 
19. Cruz, C., & Nordqvist, M. (2012). Entrepreneurial orientation in family firms: A generational perspective. Small Business Economics, 38(1), 33-49. 
20. Cyert, R. M., & March, J. G. (1963). A behavioral theory of the firm. Englewood Cliffs, NJ.
21. Davis, P. S., Babakus, E., Englis, P. D., & Pett, T. (2010). The influence of CEO gender on market orientation and performance in service small and Medium‐Sized service businesses. Journal of Small Business Management, 48(4), 475-496. 
22. Dodgson, M. (1991). Strategic alignment and organizational options in biotechnology firms. Technology Analysis & Strategic Management, 3(2), 115-126. 
23. Fano, A., & Gershman, A. (2002). The future of business services in the age of ubiquitous computing. Communications of the ACM, 45(12), 83-87. 
24. Figge, S. (2004). Situation-dependent services—a challenge for mobile network operators. Journal of Business Research, 57(12), 1416-1422. 
25. Fleisch, E., & Tellkamp, C. (2006). The business value of ubiquitous computing technologies. Ubiquitous and pervasive commerce. Springer, London. 
26. Fornell, C., & Bookstein, F. L. (1982). Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing Research, , 440-452. 
27. Friedewald, M., & Raabe, O. (2011). Ubiquitous computing: An overview of technology impacts. Telematics and Informatics, 28(2), 55-65. 
28. Galanxhi-Janaqi, H., & Nah, F. F. (2004). U-commerce: Emerging trends and research issues. Industrial Management & Data Systems, 104(9), 744-755. 
29. Gale, B. (1994). Managing customer value: Creating quality and service that customers can see, NY. 
30. Gatignon, H., & Xuereb, J. (1997). Strategic orientation of the firm and new product performance. Journal of Marketing Research, , 77-90. 
31. Ghobakhloo, M., Arias-Aranda, D., & Benitez-Amado, J. (2011). Adoption of e-commerce applications in SMEs. Industrial Management & Data Systems, 111(8), 1238-1269. 
32. Ghosh, R. (2002). Einstein, picasso: Space, time and the beauty that causes havoc. The Einstein Quarterly Journal of Biology and Medicine, 19(1) 
33. Graf, A., & Maas, P. (2008). Customer value from a customer perspective: A comprehensive review. Journal Fur Betriebswirtschaft, 58(1), 1-20. 
34. Grandon, E. E., & Pearson, J. M. (2004). Electronic commerce adoption: An empirical study of small and medium US businesses. Information & Management, 42(1), 197-216. 
35. Grewal, R., & Tansuhaj, P. (2001). Building organizational capabilities for managing economic crisis: The role of market orientation and strategic flexibility. The Journal of Marketing, , 67-80. 
36. Griffith, D. A., Noble, S. M., & Chen, Q. (2006). The performance implications of entrepreneurial proclivity: A dynamic capabilties approach. Journal of Retailing, 82(1), 51-62. 
37. Gruteser, M., & Grunwald, D. (2003). Anonymous usage of location-based services through spatial and temporal cloaking. Paper presented at the Proceedings of the 1st International Conference on Mobile Systems, Applications and Services, 31-42. 
38. Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate Data Analysis, NJ.
39. Hamel, G., & Skarzynski, P. (2001). Innovation: The new route to wealth. Journal of Accountancy-New York-, 192(5), 65-70. 
40. Heard, E. (1993). Walking the talk of customer value. National Productivity Review, 13(1), 21-27. 
41. Henderson, R. (1993). Underinvestment and incompetence as responses to radical innovation: Evidence from the photolithographic alignment equipment industry. The Rand Journal of Economics, , 248-270. 
42. Hoffman, K., Parejo, M., Bessant, J., & Perren, L. (1998). Small firms, R&D, technology and innovation in the UK: A literature review. Technovation, 18(1), 39-55. 
43. Homburg, C., & Pflesser, C. (2000). A multiple-layer model of market-oriented organizational culture: Measurement issues and performance outcomes. Journal of Marketing Research, , 449-462. 
44. Hoopes, D. G., Madsen, T. L., & Walker, G. (2003). Guest editors' introduction to the special issue: Why is there a resource‐based view? toward a theory of competitive heterogeneity. Strategic Management Journal, 24(10), 889-902. 
45. Hult, G. T. M., Hurley, R. F., & Knight, G. A. (2004). Innovativeness: Its antecedents and impact on business performance. Industrial Marketing Management, 33(5), 429-438. 
46. Hurley, R. F., & Hult, G. T. M. (1998). Innovation, market orientation, and organizational learning: An integration and empirical examination. The Journal of Marketing, , 42-54. 
47. Jaworski, B. J., & Kohli, A. K. (1993). Market orientation: Antecedents and consequences. The Journal of Marketing, , 53-70. 
48. Junglas, I., & Watson, R. (2003). U-commerce: A conceptual extension of e-commerce and m-commerce. International Conference on Information Systems 2003.
49. Junglas, I., & Watson, R. T. (2006). The u-constructs: Four information drives. Communications of the Association for Information Systems, 17(1), 26. 
50. Katz, D., & Kahn, R. L. (1978). The social psychology of organizations. 
51. Keizer, J. A., Dijkstra, L., & Halman, J. I. (2002). Explaining innovative efforts of SMEs.: An exploratory survey among SMEs in the mechanical and electrical engineering sector in the netherlands. Technovation, 22(1), 1-13. 
52. Kim, C., Oh, E., Shin, N., & Chae, M. (2009). An empirical investigation of factors affecting ubiquitous computing use and U-business value. International Journal of Information Management, 29(6), 436-448. 
53. Knight, G. A. (1997). Cross-cultural reliability and validity of a scale to measure firm entrepreneurial orientation. Journal of Business Venturing, 12(3), 213-225. 
54. Kohli, A. K., & Jaworski, B. J. (1990). Market orientation: The construct, research propositions, and managerial implications. The Journal of Marketing, , 1-18. 
55. Laforet, S. (2008). Size, strategic, and market orientation affects on innovation. Journal of Business Research, 61(7), 753-764. 
56. Lant, T. K. (1985). Modeling organizational slack: An empirical investigation Graduate School of Business, Stanford University. 
57. Lapierre, J. (2000). Customer-perceived value in industrial contexts. Journal of Business & Industrial Marketing, 15(2/3), 122-145. 
58. LeBlanc, L. J., Nash, R., Gallagher, D., Gonda, K., & Kakizaki, F. (1997). A comparison of US and japanese technology management and innovation. International Journal of Technology Management, 13(5), 601-614. 
59. Lumpkin, G. T., & Dess, G. G. (1996). Clarifying the entrepreneurial orientation construct and linking it to performance. Academy of Management Review, , 135-172. 
60. MacKay, N., Parent, M., & Gemino, A. (2004). A model of electronic commerce adoption by small voluntary organizations. European Journal of Information Systems, 13(2), 147-159. 
61. Martin, J. H., Martin, B. A., & Minnillo, P. R. (2008). Implementing a market orientation in small manufacturing firms: From cognitive model to action. Journal of Small Business Management, 47(1), 92-115. 
62. Mata, F. J., Fuerst, W. L., & Barney, J. B. (1995). Information technology and sustained competitive advantage: A resource-based analysis. MIS Quarterly, , 487-505. 
63. Menguc, B., & Auh, S. (2006). Creating a firm-level dynamic capability through capitalizing on market orientation and innovativeness. Journal of the Academy of Marketing Science, 34(1), 63-73. 
64. Miller, D. (1983). The correlates of entrepreneurship in three types of firms. Management Science, 29(7), 770-791. 
65. Moore, I. (1989) Government technology policy and innovation in small high technology firms: Evidence from biotechnology and scientific instruments. 12th National Small Firms Policy and Research Conference.
66. Moorman, C., & Rust, R. T. (1999). The role of marketing. The Journal of Marketing, , 180-197. 
67. Narver, J. C., & Slater, S. F. (1990). The effect of a market orientation on business profitability. The Journal of Marketing, , 20-35. 
68. Nohria, N., & Gulati, R. (1996). Is slack good or bad for innovation? Academy of Management Journal, 39(5), 1245-1264. 
69. Nunnally Jum, C., & Bernstein Ira, H. (1978). Psychometric theory. 
70. O'brien, J. P. (2003). The capital structure implications of pursuing a strategy of innovation. Strategic Management Journal, 24(5), 415-431. 
71. Olson, E. M., Walker Jr, O. C., & Ruekert, R. W. (1995). Organizing for effective new product development: The moderating role of product innovativeness. The Journal of Marketing, , 48-62. 
72. Ordanini, A., & Rubera, G. (2010). How does the application of an IT service innovation affect firm performance? A theoretical framework and empirical analysis on e-commerce. Information & Management, 47(1), 60-67. 
73. O'Regan, N., & Ghobadian, A. (2005). Innovation in SMEs: The impact of strategic orientation and environmental perceptions. International Journal of Productivity and Performance Management, 54(2), 81-97. 
74. Parasuraman, A. (1997). Reflections on gaining competitive advantage through customer value. Journal of the Academy of Marketing Science, 25(2), 154-161. 
75. Pastor-Satorras, R., Vazquez, A., & Vespignani, A. (2001). Dynamical and correlation properties of the internet. Physical Review Letters, 87(25), 258701. 
76. Pearson, J. M., & Grandon, E. E. (2005). An empirical study of factors that influence e-commerce adoption/non-adoption in small and medium sized businesses. Journal of Internet Commerce, 4(4), 1-21. 
77. Pena, A. I. P., & Jamilena, D. M. F. (2010). The relationship between business characteristics and ICT deployment in the rural tourism sector. the case of spain. International Journal of Tourism Research, 12(1), 34-48. 
78. Polo Pena, A. I., Frias Jamilena, D. M., & Rodriguez Molina, M. A. (2011). Impact of market orientation and ICT on the performance of rural smaller service enterprises*. Journal of Small Business Management, 49(3), 331-360. 
79. Premkumar, G., & Ramamurthy, K. (1995). The role of interorganizational and organizational factors on the decision mode for adoption of interorganizational systems*. Decision Sciences, 26(3), 303-336. 
80. Quintana-Garcia, C., & Benavides-Velasco, C. A. (2008). Innovative competence, exploration and exploitation: The influence of technological diversification. Research Policy, 37(3), 492-507. 
81. Radas, S., & Božić, L. (2009). The antecedents of SME innovativeness in an emerging transition economy. Technovation, 29(6), 438-450. 
82. Rao, B., & Minakakis, L. (2003). Evolution of mobile location-based services. Communications of the ACM, 46(12), 61-65. 
83. Reinartz, W. J., & Kumar, V. (2003). The impact of customer relationship characteristics on profitable lifetime duration. Journal of Marketing, , 77-99. 
84. Renko, M., Carsrud, A., & Brannback, M. (2009). The effect of a market orientation, entrepreneurial orientation, and technological capability on innovativeness: A study of young biotechnology ventures in the united states and in scandinavia. Journal of Small Business Management, 47(3), 331-369. 
85. Rosenbusch, N., Brinckmann, J., & Muller, V. (2012). Does acquiring venture capital pay off for the funded firms? A meta-analysis on the relationship between venture capital investment and funded firm financial performance. Journal of Business Venturing, 
86. Rothwell, R. and Dodgson, M. (1992) Growth and renewal in technology-based SMEs: the role of external technology. Conference on Birth and Start-Up of Small Firms, University of Bocconi, Milan, June.
87. Rudolf, M., Krafft, M., & Rudolf-Sipotz, E. (2005). Valuation of customers in growth companies-A scenario based model. Schmalenbach Business Review, 57 
88. Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004). Return on marketing: Using customer equity to focus marketing strategy. Journal of Marketing, , 109-127. 
89. Sabherwal, R., & Chan, Y. E. (2001). Alignment between business and IS strategies: A study of prospectors, analyzers, and defenders. Information Systems Research, 12(1), 11-33. 
90. Sharfman, M. P., Wolf, G., Chase, R. B., & Tansik, D. A. (1988). Antecedents of organizational slack. Academy of Management Review, , 601-614. 
91. Sheng, H., Nah, F. F., & Siau, K. (2008). An experimental study on ubiquitous commerce adoption: Impact of personalization and privacy concerns. Journal of the Association for Information Systems, 9(6), 344-376. 
92. Slater, S. F., & Narver, J. C. (1998). Research notes and communications customer-led and market-oriented: Let’s not confuse the two. Strategic Management Journal, 19(10), 1001-1006. 
93. Slater, S. F., & Narver, J. C. (1999). Market‐oriented is more than being customer‐led. Strategic Management Journal, 20(12), 1165-1168. 
94. Smith, J. B., & Colgate, M. (2007). Customer value creation: A practical framework. The Journal of Marketing Theory and Practice, 15(1), 7-23. 
95. Sorescu, A. B., Chandy, R. K., & Prabhu, J. C. (2003). Sources and financial consequences of radical innovation: Insights from pharmaceuticals. Journal of Marketing, , 82-102. 
96. Su, Z., Xie, E., & Li, Y. (2011). Entrepreneurial orientation and firm performance in new ventures and established firms. Journal of Small Business Management, 49(4), 558-577. 
97. Tajeddini, K. (2010). Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in switzerland. Tourism Management, 31(2), 221-231. 
98. Tan, J., & Peng, M. W. (2003). Organizational slack and firm performance during economic transitions: Two studies from an emerging economy. Strategic Management Journal, 24(13), 1249-1263. 
99. Teo, T. S., & Pian, Y. (2003). A contingency perspective on internet adoption and competitive advantage. European Journal of Information Systems, 12(2), 78-92. 
100. Tidd, J., & Bessant, J. (2011). Managing innovation: Integrating technological, market and organizational change Wiley. 
101. Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, , 1-17. 
102. Vazquez, R., Santos, M. L., & Alvarez, L. I. (2001). Market orientation, innovation and competitive strategies in industrial firms. Journal of Strategic Marketing, 9(1), 69-90. 
103. Verhees, F. J., & Meulenberg, M. T. (2004). Market orientation, innovativeness, product innovation, and performance in small firms. Journal of Small Business Management, 42(2), 134-154. 
104. Voss, G. B., Sirdeshmukh, D., & Voss, Z. G. (2008). The effects of slack resources and environmentalthreat on product exploration and exploitation. Academy of Management Journal, 51(1), 147-164. 
105. Wang, Y., Lo, H. P., Chi, R., & Yang, Y. (2004). An integrated framework for customer value and customer-relationship-management performance: A customer-based perspective from china. Managing Service Quality, 14(2/3), 169-182. 
106. Watson, R. T., Pitt, L. F., Berthon, P., & Zinkhan, G. M. (2002). U-commerce: Expanding the universe of marketing. Journal of the Academy of Marketing Science, 30(4), 333-347. 
107. Wiklund, J., & Shepherd, D. (2003). Knowledge‐based resources, entrepreneurial orientation, and the performance of small and medium‐sized businesses. Strategic Management Journal, 24(13), 1307-1314. 
108. Woodruff, R. B. (1997). Customer value: The next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139-153. 
109. Zahra, S. A. (1991). Predictors and financial outcomes of corporate entrepreneurship: An exploratory study. Journal of Business Venturing, 6(4), 259-285. 
110. Zahra, S. A. (1993). Environment, corporate entrepreneurship, and financial performance: A taxonomic approach. Journal of Business Venturing, 8(4), 319-340. 
111. Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. The Journal of Marketing, , 2-22. 
112. Zhou, K. Z., Brown, J. R., & Dev, C. S. (2009). Market orientation, competitive advantage, and performance: A demand-based perspective. Journal of Business Research, 62(11), 1063-1070. 
113. Zhuang, Y., & Lederer, A. L. (2006). A resource-based view of electronic commerce. Information & Management, 43(2), 251-261.
論文全文使用權限
校內
紙本論文於授權書繳交後5年公開
同意電子論文全文授權校園內公開
校內電子論文於授權書繳交後5年公開
校外
同意授權
校外電子論文於授權書繳交後5年公開

如有問題,歡迎洽詢!
圖書館數位資訊組 (02)2621-5656 轉 2487 或 來信