本研究最主要的出發點在於期望透過問卷資料之蒐集與分析，藉以認識什麼的因素會影響組織成員的知識分享意願與行為，進而瞭解何以有效促使組織成員分享其知識與經驗。另外，則是了解台灣的金融業，在做知識分享時是否有效提升工作績效，也是要探討的議題之一。
有關本研究所關切與待解決之研究問題，包含以下各項：
1.什麼因素內容促使組織成員願意進行知識分享
2.組織成員願意進行知識分享對工作績效帶來的影響
3.知識分享意願是否為增強工作績效的中介因素？

The study hopes to identify factors that influence knowledge sharing willingness and behavior of organization members through questionnaire collection and analysis to understand how to enhance the willingness of organization members to share their knowledge and experience. It is the other purpose of the study to know if knowledge sharing does effectively enhance job performance in Taiwan financial industry. The research questions of the study need to be resolved include the following:
1. Factors that induce knowledge sharing willingness of organization members.
2. Impact on job performance if organization members are willing to share their knowledge.
3. If knowledge sharing willingness if the intermediary factor to enhance job performance.

目               錄

第一章 緒 論.......................................1
第一節  研究背景...................................1
第二節  研究目的與動機.............................2
第三節  個案概述...................................3
第二章   文獻探討	.................................5
第一節  影響知識分享之因素.........................5
第二節  知識分享	................................13
第三節  工作績效	................................21
第四節  各項因素和知識分享與其工作績效間關係......23
第三章  研究方法	................................28
第一節  研究架構	................................28
第二節  操作性定義及問卷設計......................29
第三節  抽樣與問卷發放............................35
第三章  資料分析..................................39
第一節  資料分析方法..............................39
第二節  研究結果分析..............................40
第五章  結 論.....................................54
第一節  研究結論..................................54
第二節  管理意涵..................................55
第三節  研究限制..................................56
第四節  後續研究建議..............................57
參考文獻  ........................................58
附錄一  評量指標說明表............................65
附錄二  問 卷.....................................67

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二、中文文獻：

1. 林東清(2003)，知識管理，初版，臺北：智勝文化。
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