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系統識別號 U0002-1607200907051800
中文論文名稱 影響知識分享意願之因素探討
英文論文名稱 The study of factors that influence the knowledge sharing
校院名稱 淡江大學
系所名稱(中) 會計學系碩士在職專班
系所名稱(英) Department of Accounting
學年度 97
學期 2
出版年 98
研究生中文姓名 蕭秀娟
研究生英文姓名 Hsiu-Chuan Hsiao
學號 795600385
學位類別 碩士
語文別 中文
口試日期 2009-07-01
論文頁數 64頁
口試委員 指導教授-林谷峻
指導教授-羅雁紅
委員-邴傑民
委員-謝雅惠
委員-陳佳慧
中文關鍵字 專業封閉性  組織變革  不確定性  信任  知識分享意願 
英文關鍵字 individuals’ profession conservatism  organization reform  trust  the willingness of knowledge sharing 
學科別分類 學科別社會科學商學
中文摘要 提升員工「知識分享的意願」是企業維持永續經營安定的因素,本研究對象為台灣肉品加工業,經營時面對市場同質競爭者不斷竄出,品牌知名度絕對優勢漸漸式微,為面對環境改變,公司內部力圖振作規劃,但大規模改造讓傳承知識的中堅幹部負擔沉重,短期產出效果有限,亟待建立有效之知識分享機制與途徑以解決困境。本研究從探討個人「專業封閉性」、團隊「信任」及組織「變革」三角度對知識分享意願之影響,進而了解公司推動知識分享所面臨的障礙因素。
本研究以問卷抽樣,回收資料透過探索性因素分析、因素分析、高層訪談後確立各變數關係,最後以結構方程模式(Structural Equation Modeling)統計軟體(LISREL)分析驗證各假說。
研究結果發現知識擁有者其專業封閉性越高,當組織政策要求必須配合分享時,有顯著的分享意願,但專業封閉性對信任則無顯著影響。另組織變革不確定性越高,團隊不信任亦越高,不利知識分享意願。本研究建議個案企業能藉由良好的溝通及資訊的傳遞,期以降低員工面對組織變革的不安全感,並建置以「信任」為基礎的知識分享平台,將個人知識推衍成組織知識,是企業決勝未來關鍵。
英文摘要 Improving the willingness of knowledge sharing among the work force is key to sustainable operations for businesses. The target company in the research is a Taiwanese meat processing company. It continuously challenged by growing number of like competitors in the market. And its once overwhelming leadership the brand used to enjoy declines. In order to face the changing environment, the management tries hard launching new programs to improve the process and efficiency of knowledge sharing. However, due to the heavy loading of this transition on intermediate management who is responsible to deliver the knowledge, the effectiveness of the large-scale reforms is limited. The research explores the relationship among “individuals’ profession conservatism”, interaction between team “trust” and organization “reform”. And what are the influences on the willingness of knowledge sharing, offering suggestions to organizations when establishing the framework of knowledge sharing for productive learning.
The research is carried out through a questionnaire, of which the data fed back go through explorative factor analysis, factor analysis and top managemers interviews before setting up variable relationships and, eventually, the LISREL statistical software analysis is used to verify the hypothesis.
The research finding indicates that, if the “trust” exist among individuals, the more “individuals’ profession conservatism” one possesses, the more “inherent knowledge” sharing. However, the level of willingness in sharing exposed knowledge is not influenced by either “trust” or “individuals’ profession conservatism”. Also, the more uncertainty posed by organization reform, the less trust among the team members, and this uncertainty is not in favor of willingness of knowledge sharing. The research hereby suggests that businesses who wish to have sustainable operations must build trust among intermediate management who is responsible for knowledge delivering, so that the communication and transparency of knowledge can be enhanced.
論文目次 誌謝辭................................................ I
摘要.................................................. II
Abstract.............................................III
目錄.................................................. V
表目錄................................................ VII
圖目錄................................................ VIII
第一章 緒論.......................................... 1
第一節 研究動機與背景................................. 1
第二節 研究目的....................................... 3
第三節 研究流程....................................... 5
第四節 研究範圍....................................... 8
第二章 文獻探討....................................... 9
第一節 知識分享意願................................... 9
第二節 專業封閉性..................................... 13
第三節 組織變革不確定性............................... 17
第四節 信任........................................... 19
第五節 專業封閉性與組織變革不確定性以信任為中介變項之相關研究.................................................... 22
第三章 研究方法....................................... 24
第一節 研究架構....................................... 24
第二節 變數操作型定義................................. 25
第三節 研究對象及資料分析方法......................... 30
第四章 研究結果....................................... 32
第一節 樣本結構分析................................... 32
第二節 測量模型分析................................... 35
第三節 研究變項相關分析............................... 42
第四節 複迴歸分析..................................... 44
第五節 整體模型衡量分析............................... 45
第五章 結論........................................... 48
第一節 研究討論與結果................................. 48
第二節 管理意涵....................................... 48
第三節 研究貢獻與限制................................. 51
第四節 研究建議....................................... 53
參考文獻.............................................. 55
壹、中文參考文獻...................................... 55
貳、外文參考文獻...................................... 57

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