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系統識別號 U0002-1506201116194600
中文論文名稱 台灣企業知識管理策略類型之研究
英文論文名稱 The Study of Knowledge Management Strategy Taxonomy for Business in Taiwan
校院名稱 淡江大學
系所名稱(中) 企業管理學系碩士班
系所名稱(英) Department of Business Administration
學年度 99
學期 2
出版年 100
研究生中文姓名 許雅雯
研究生英文姓名 Ya-Wen Hsu
學號 698610150
學位類別 碩士
語文別 中文
口試日期 2011-06-09
論文頁數 107頁
口試委員 指導教授-何錦堂
委員-王居卿
委員-陳家聲
中文關鍵字 知識  知識管理  知識管理策略  關鍵成功因素 
英文關鍵字 knowledge  knowledge management  knowledge management of strategy  critical success factors 
學科別分類 學科別社會科學管理學
中文摘要 在知識經濟的潮流下,由於知識不易被競爭者所模仿,故成為企業存活之關鍵。台灣企業對於推動知識管理常有不知如何做貣的疑慮,因此本研究欲藉著知識管理相關理論與企業導入知識管理的相關經驗,探討知識管理導入之可行策略。嘗詴透過個案研究了解導入知識管理的前導因素,如文化、策略以及導入中的流程設計、制度,提供導入知識管理的企業一個參考藍圖。
本研究採用Earl學者提出的三大論派及七大學派作為理論基礎,三大論派,包括技術專家論、行為論及經濟論等三大類型。研究結果發現:研究案例以技術專家論和行為論兩類為主,其中又以系統學派為台灣企業偏愛的學派;推動的障礙以最大的問題都是在於「人」,如:員工的抗拒、高階主管的態度;具體成效有:員工效率、縮短產品的開發、利潤增加、解決員工問題。此外,研究發現大部分受訪廠商認為願景與知識管理的連結並沒多大的相關,而一開始尌設定願景目標的公司認為知識管理可以幫助他們邁向國際化的發展。不管是否設定願景,受訪的公司都體認到「知識」的重要,公司詴圖將知識編碼、移轉、外顯分享以確保組織能維持競爭優勢。
英文摘要 Knowledge has become an important core of organizations that is difficult for competitors to imitate. However, companies in Taiwan lack the required knowledge in implementing. This research aims to investigate the appropriate strategies in introducing knowledge management through related theories and practical experience, and to understand the antecedent of knowledge management implementation, such as culture, leadership style, strategy, as well as the process design and system of implementation through case-studies. Providing blueprint for organizations seeking to implement knowledge management.
This research is based on the foundation of Earl(2001)’s three knowledge management school and seven attributes, including technocratic, behavioral and economic. The results of current research show that case study favor technocratic and behavior. Among them, businesses in Taiwan prefer system attribute. Difficulties in implementation revolve around “Human Problems”, such as resistance to change from employees as well as negative attitudes of managerial levels towards change. Significant successes in implementations are increased employee efficiency, shortened product-development cycle, increased in profit, and resolution of employee-related problems. In addition, as pointed out by interviewee enterprises, corporate vision has no direct relation to knowledge management implementation. However, knowledge management is an integral aspect of enterprise sustainability. Enterprises attempt to code, transfer, share and maintain knowledge within the organization in order to retain competitive advantage.
論文目次 目錄 ................................................................................................................... I
表次 ................................................................................................................. III
圖次 ................................................................................................................. IV
第一章 緒論 ............................................................................................................. 1
第一節 研究背景與動機 .................................................................................. 1
第二節 研究問題與目的 .................................................................................. 4
第三節 研究範圍 ............................................................................................. 5
第二章 文獻探討 ..................................................................................................... 6
第一節 知識管理之定義 .................................................................................. 6
第二節 企業推動知識管理現況 ...................................................................... 9
第三節 知識管理導入之能力 ........................................................................ 11
第四節 知識管理導入之考量因素 ................................................................ 18
第五節 知識管理之策略 ................................................................................ 22
第三章 研究設計與資料分析方法 ........................................................................ 28
第一節 研究流程 ........................................................................................... 28
第二節 研究設計 ........................................................................................... 30
第三節 個案研究之設計流程 ........................................................................ 34
第四節 資料分析法 ....................................................................................... 38
第四章 資料分析 ................................................................................................... 41
第一節 個案介紹 ........................................................................................... 41
第二節 組織推動知識管理之願景與動機 ..................................................... 48
第三節 知識管理策略.................................................................................... 52
第四節 知識管理推動歷程 ............................................................................ 56
第五節 推動知識管理具體成效 .................................................................... 63
第六節 資料分析結果.................................................................................... 65
第五章 結論與建議 ............................................................................................... 68
第一節 結論 ................................................................................................... 68
第二節 研究貢獻 ........................................................................................... 70
第三節 研究限制與未來研究建議 ................................................................ 72
參考文獻 ................................................................................................................ 73
II
附錄一 訪談信函 ................................................................................................... 80
附錄二 深度訪談整理表(A001) ............................................................................ 82
附錄三 深度訪談整理表(B002) ............................................................................ 85
附錄四 深度訪談整理表(C003) ............................................................................ 89
附錄五 深度訪談整理表(D004) ............................................................................ 92
附錄六 深度訪談整理表(E005) ............................................................................ 96
附錄七 深度訪談整理表(F006) ...........................................................................100
附錄八 深度訪談整理表(G007) ...........................................................................103

表1-1 本研究構面及範圍 ...................................................................................... 5
表2-1 知識管理定義 .............................................................................................. 8
表2-2 知識螺旋:知識轉換的四個形式 ..............................................................16
表2-3 編碼策略與個人策略定義 ..........................................................................22
表2-4 知識管理三論派 .........................................................................................23
表2-5 知識管理策略-技術專家 ............................................................................24
表2-6 知識管理策略-行為論 ................................................................................25
表2-7 知識管理策略-經濟論 ................................................................................26
表3-1 研究規劃表 .................................................................................................33
表3-2訪談計畫表 ..................................................................................................35
表3-3 個案研究步驟準備工作 ..............................................................................36
表4-1 技術專家論派的個案公司 ..........................................................................54
表4-2 行為論派的個案公司 ..................................................................................55

圖2-1: 知識文化促進因子 ....................................................................................14
圖2-2:修正後知識管理價值鏈 ............................................................................20
圖2-3:Earl 知識管理倒入模型 ..........................................................................27
圖3-1: 研究流程 ...................................................................................................29
圖3-2 觀念性架構 ...............................................................................................30
圖3-3: 個案研究步驟 ...........................................................................................31
圖3-4: 個案研究流程 ...........................................................................................34
圖4-1:A公司組織圖 ............................................................................................42
圖4-2: B公司組織圖 ............................................................................................43
圖4-3: C公司組織圖 ............................................................................................43
圖4-4:D公司組織圖 ............................................................................................44
圖4-5:E公司組織圖 ............................................................................................45
圖4-6:F公司組織圖 ............................................................................................46
圖4-7:G公司組織圖 ............................................................................................47
圖4-8:知識管理規劃藍圖(Roadmap) .................................................................67
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