本研究主要在探討品牌在塑造品牌形象時，可利用品牌故事真實性來引起消費者的注意。隨著網路科技的發展，消費者接受的資訊愈來愈快且多樣化，因此現今消費者選擇較多，而為了讓消費者留下深刻的印象，品牌可利用品牌故事真實性去操弄廣告，提高消費者的移轉成本，使他們對品牌產生獨特情感，藉而獲得消費者的支持與認同。
　　本研究分為三個部分做研究探討，研究一即探討品牌故事真實性之前置因素，而為了留住消費者，研究結果建議了廠商該採取的手段。為了讓品牌故事真實性之前置因素囊括更多潛在元素，本研究參考更多文獻提出了研究二，即探討品牌辨識對品牌故事真實性的因素；研究三是探討品牌故事真實性之結果因素，為了應證品牌故事真實性對消費者的影響，發現結果以上假說幾乎是成立的。
　　本研究的研究範圍以服務業品牌作為標的，選擇TOMS、木酢達人與阿原肥皂作為個案公司。選擇對常接收網路相關訊息之大學生以及研究生為目標族群，即以北部某大學的商管學院學生作為受訪者進行抽樣。
　　研究結果發現：(1)一個好的品牌故事會吸引消費者的注意，而公司可以利用這些誘因去引導消費者，這些因素是有跡可循的，例如：品牌專屬性以及關聯性。(2)消費者對品牌識別的知覺決定於他們對該品牌的了解程度，而識別的獨特性與聲譽越高，消費者所感知到的品牌故事真實性的程度也愈深。(3)品牌故事真實性愈高，消費者愈容易被故事所吸引，所發費的考量成本也會被提高，消費者所傳頌的意願較高，故品牌故事真實性愈高，品牌吸引力、心理轉換成本以及正面口碑也愈高。

The purpose of this study explores when a brand is building brand image, the authenticity of the brand story can be used to arouse consumers’ curiosity. With the development of the internet, consumers receive information faster and more diverse. Therefore, consumers nowadays have more choices. In order to impress consumers,  authenticity of brand story can be manipulated in advertisement and increase consumers’ switching cost, hence provoking consumers with emotional attachment and identification.
　　This research is divided into three parts. Study 1 examines the antecedents of brand story authenticity. The result suggests some solutions in the cause of keeping consumers. In order to include more different potential elements of brand story authenticity, We propose study 2 form literature review. Study 2 examines the influence of brand story authenticity on brand identity. Study 3 examines the consequences of brand story authenticity. Most hypotheses are supported.
　　This research focuses on the service industry, with Toms, 木酢達人 and YUAN as case studies. The target participants students come from University located north in Taiwan who often surf the internet and can easily get information about the companies daily.
　　The result shows that: (1) A good brand story which will attract consumers. Hence, company can attract consumers through brand exclusive and connection. (2) Consumers’ perception of the brand identity is based on their understanding of the brand. Consequently, the more distinct and prestige the brand identity are, the more authenticity is perceived by the consumer. (3) The more authenticity perceived by consumer, the higher the brand attractiveness, psychological switching cost and positive word-of-mouth will increase.

目錄

目錄	I
表目錄	III
圖目錄	IV
第一章　緒論	1
第一節　研究動機	1
第二節　研究目的	2
第三節　研究流程	3
第二章　文獻探討	4
第一節　真實性	4
第二節　關聯性	9
第三節　品牌識別	12
第四節　轉換成本	16
第三章　研究方法	23
第一節　研究一	23
第二節　研究二	30
第三節　研究三	34
第四章　研究實證分析結果	38
第一節　研究一	38
第二節　研究二	44
第三節　研究三	46
第五章　結論與建議	48
第一節　結論	48
第二節　實務建議	50
第三節　後續研究建議	51
第四節　研究限制	52
參考文獻	53
附錄一、研究一與研究三之品牌故事	65
附錄二、研究二之品牌故事	69
附錄三、研究一之問卷	79
附錄四、研究二之問卷	81
附錄五、研究三之問卷	83
 


 表      目      錄

表3-1　研究一之變數操作性定義表	26
表3-2　研究標的品牌之簡介表	27
表3-3　研究一受訪者之樣本結構分配表	28
表3-4　研究二之變數操作性定義表	32
表3-5　研究二受訪者之樣本結構分配表	32
表3-6　研究三之變數操作性定義表	36
表3-7　研究三受訪者之樣本結構分配表	37
表4-1　KMO之判斷標準表	38
表4-2　第一次因素分析之KMO and Bartlett's Test表	38
表4-3　第一次因素分析之轉軸後因素矩陣表	39
表4-4　修正後因素分析之KMO and Bartlett's Test表	39
表4-5　修正後之因素分析轉軸後因素矩陣表	40
表4-6　研究一之信度分析	41
表4-7　研究一之相關係係數對照表	41
表4-8　真實性前置因素之相關矩陣表	42
表4-9　前置因素對品牌故事真實性之迴歸分析結果（標準化係數）	42
表4-10　研究二之信度分析	44
表4-11　品牌辨識之相關矩陣表	44
表4-12　品牌識別對品牌故事真實性之迴歸分析結果（標準化係數）	45
表4-13　研究三之信度分析	46
表4-14　品牌故事真實性對應變數之迴歸分析結果（標準化係數）	46
表4-15　研究假說彙整表	47

 
 
圖      目      錄

圖1.1　研究流程圖	3
圖2-1　企業識別系統之構成要素	12
圖2-2　公司識別之構成要素	13
圖3-1　研究一之研究架構	23
圖3-2　研究二之研究架構	30
圖3-3　研究三之研究架構	34

中文部分

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