§ 瀏覽學位論文書目資料
  
系統識別號 U0002-1406201320090600
DOI 10.6846/TKU.2013.00380
論文名稱(中文) 消費者對油電混合車態度及購買意圖影響之研究-綠色價值驅動因素之探討
論文名稱(英文) A Study of Consumer's Attitude and Purchase Intention toward Hybrid Car-An Examination of Perceived Green Value
第三語言論文名稱
校院名稱 淡江大學
系所名稱(中文) 國際企業學系碩士班
系所名稱(英文) Master's Program, Department Of International Business
外國學位學校名稱
外國學位學院名稱
外國學位研究所名稱
學年度 101
學期 2
出版年 102
研究生(中文) 張雅惠
研究生(英文) Ya-Hui Chang
學號 600550916
學位類別 碩士
語言別 繁體中文
第二語言別
口試日期 2013-05-31
論文頁數 105頁
口試委員 指導教授 - 張俊惠(en0212@mail.tku.edu.tw)
委員 - 魏上凌(slwei@mail.usc.edu.tw)
委員 - 廖本哲
關鍵字(中) 油電混合車
綠色行銷
綠色知覺價值
態度
購買意圖
關鍵字(英) Hybrid Car
Perceived Green Value
Attitude
Purchase Intention
第三語言關鍵字
學科別分類
中文摘要
由於全球暖化,造成世界氣候異常,使各國的環保意識逐漸提升。而造成全球暖化的溫室氣體主要為二氧化碳,其中以汽車所排放的廢氣佔大多數,加上油價高漲,由於前述的環保及油價上漲,綠色環保概念車將商機無限。據此,本研究將針對台灣消費者對於油電混合車市場相關的想法及消費行為進行探討。

    而本研究目的在於探討消費者對油電混合車的綠色知覺價值(利他價值、社會價值、象徵價值、犧牲價值)與態度之關連性,以及綠色知覺價值(利他價值、社會價值、象徵價值、犧牲價值)是否對消費者購買意圖有正向影響。

    本研究對研究對象進行人員紙本發放及網路問卷的施測。並使用SPSS12.0版以及LISREL8.7版作為資料分析工具。
經由結構方程模式驗證研究假說,得知以下結論:

ㄧ、台灣油電混合車市場,消費者對油電混合車態度會影響油電混合 
    車購買意圖發生。

二、油電混合車的綠色知覺價值確實對消費者購買油電混合車的態度 
    及購買意圖造成影響。

三、綠色價值影響購買意圖的過程中,除了社會價值之外,就其他三
    個價值而言,態度扮演重要的中介角色。

    根據本研究資料分析的結果,發現在台灣油電混合車市場最重要是犧牲價值再來是社會價值和利他價值,並提供廠商做決策的參考及後續研究的研究建議。
英文摘要
Global warming has caused serious impact on the human and the environment we are living. It has also caused the greenhouse effect. The primary greenhouse gases in the Earth's atmosphere is carbon dioxide (CO2), which emissions produced majorly by cars. Besides,because of the upsurge of the international oil price made people faced how to respond to the soaring price in the oil market. Therefore, in order to follow the trend of eco-conscious and oil is rising constantly, the automakers go green.In Taiwan, the demand of hybrid cars increase more and more, hybrid cars will be a trend in the future.

    The purpose of the study is researching perceived green value (Altruistic Value, Social Value, Symbolic Value, and Sacrifice Value) has relation with consumer attitude and perceived green value (Altruistic Value, Social Value, Symbolic Value, and Sacrifice Value) to purchase intention has positive effect in Taiwan’s hybrid cars market. 

    The research applied SPSS12.0 and LISREL8.7 to assess if the theory of green perceived value could affect consumer’s attitude and purchase intention. There are three findings from the research:

(1)Consumer’s attitude has an impact on purchase intention 
   in Taiwan’s hybird cars market.

(2)Perceived green value (Altruistic Value, Social Value, 
   Symbolic Value, and Sacrifice Value) has an impact on 
   consumer’s attitude and purchase intention buying hybird 
   cars in Taiwan.

(3)In the process of perceived green value (Altruistic 
   Value, Symbolic Value, and Sacrifice Value) affect 
  purchase intention, attitude has be an important mediator .

   Concluding the above findings, several suggestions have been recommended to provide the firms as a business development direction and marketing method and further to be used for the follow-up researchers.
第三語言摘要
論文目次
目錄	I
表目錄	III
圖目錄	V
第一章 緒論	1
第一節  研究背景	1
第二節  研究動機	4
第三節  研究目的	6
第四節  研究範圍及對象	6
第五節  研究流程	7
第二章 文獻探討	8
第一節  綠色行銷定義及發展過程	8
ㄧ、綠色行銷定義	8
二、綠色行銷發展過程	13
第二節 態度	14
ㄧ、態度的定義	14
二、態度的組成	18
三、態度的衡量	20
第三節 購買意圖	22
第四節 綠色知覺價值	23
ㄧ、知覺價值的定義	23
二、知覺價值衡量購面	26
(1)	利他價值	31
(2)	社會價值	33
(3)	象徵價值	35
(4)	犧牲價值	36
三、價值對於態度與購買意圖的影響	37
第三章 研究方法	38
第一節 觀念架構	38
第二節 研究假說	39
第三節 正式問卷研究變數之操作性定義與衡量	41
第四節 研究設計	47
第五節 資料分析法	48

第四章 資料分析與結果	52
第ㄧ節 敘述性統計分析	52
第二節 信度分析	64
第三節 結構方程模式分析	66
第五章 研究結論與發現	78
第一節 研究結論	78
第二節 研究發現	79
第三節 研究限制與未來建議	81
參考文獻	82
ㄧ、中文部分	82
二、英文部分	84
附錄 研究問卷	101

表目錄
表2-1   綠色行銷之定義整理 (國外研究文獻)	8
表2-2   綠色行銷之定義整理 (國內研究文獻)	10
表2-3   綠色行銷與傳統行銷之比較	12
表2-4   態度之定義整理 (國外研究文獻)	15
表2-5   態度之定義整理 (國內研究文獻)	16
表2-6   知覺價值相關定義與衡量方法彙整表	23
表2-7   知覺價值之衡量構面彙整	27
表2-8   利他相關定義彙整表	31
表3-1   利他價值之操作性定義與衡量	41
表3-2   社會價值之操作性定義與衡量	42
表3-3   象徵價值之操作性定義與衡量	43
表3-4   犧牲價值之操作性定義與衡量	44
表3-5   油電混合車購買態度之操作性定義與衡量	45
表3-6   油電混合車購買意圖之操作性定義與衡量	46
表3 7   問卷回收情況分析表	47
表3-8   LISREL各參數符號說明	50
表3-9   整體模式之配適度指標	51
表4-1  有效樣本是否以汽車為主要代步工具分佈情形	52
表4-2  有效樣本未以汽車為主要代步工具分佈情形	53
表4-3  有效樣本以汽車為主要代步工具分佈情形	53
表4-4  有效樣本以汽車為主要代步工具之廠牌分佈情形	54
表4-5  有效樣本以汽車為主要代步工具使用汽油分佈情形	55
表4-6  有效樣本以汽車為主要代步工具cc數分佈情形	55
表4-7  有效樣本選擇一般汽車而非油電混合車因素(複選)	56
表4-8  有效樣本選購油電混合車優先考慮項目(複選)	57
表4-9  有效樣本可接受油電混合車價差範圍	58
表4-10 有效樣本取得油電混合車資訊來源(複選)	59
表4 11 有效樣本之性別分佈情形	60
表4 12 有效樣本之年齡分佈情形	61
表4-13 有效樣本之教育程度分佈情形	61
表4-14 有效樣本之婚姻狀況資料	62
表4-15 有效樣本之職業類別分佈情形	62
表4-16 有效樣本之每月平均所得分佈情形	63
表4-17  本研究各構面之Cronbach’s  α	65
表4-18  結構方程式之參數說明	68
表4-19  整體配適度衡量結果	70
表4-20  基本配適度指標分析結果	72
表4-21  模型之研究假說與驗證結果	73
表4-22  路徑效果分析	77

圖目錄
圖1-1 我國歷年油價趨勢圖	2
圖1-2 全台油電混合車年度銷售量	3
圖1-3 全台汽車年度總銷售量	3
圖1-4 研究流程圖	7
圖2-1 態度的三個組成因素	19
圖2-2 理性行為理論架構圖	19
圖2-3 態度、行為意向與行為間的關係	20
圖3-1 本研究之觀念架構	38
圖4-1 本研究的線性結構圖	67
圖4-2 本研究之路徑結構關係圖	75
參考文獻
ㄧ、中文部分
丁天奎 (1992),打開綠色行銷百寶盒,震旦月刊第二五六期。

王閔威 (1996),「綠色廣告下的大專學生環保產品購買行為之研究」,未發表的碩士論文,新竹:國立交通大學管理科學研究所。
 
余興全 (1984),國中環境教材及學生環境知識與態度之研究,未出版碩士論文,國立台灣師範大學教育研究所,台北。

李美枝(1987),社會心理學,台北:大洋。

李昭玲(1986),學前兒童利社會行為的觀察研究-一個幼稚園大班的觀察,國立臺灣師範大學家政教育研究所,未出版碩士論文。

杜瑞澤 (2003),「ISO14000環境管理系統標準觀點探討綠色產品永續設計」,環保月刊,第三卷,第一期,第57-67頁。

林靈宏 (1994),消費者行為學,初版,台北市,五南。

林建煌 (2007),消費者行為,台北,華泰書局。

吳萬益 (2011),「企業研究方法」,台北:華泰。

周文賢 (2004),多變量統計分析SAT/STAT使用方法,台北:智勝文化。

周子敬 (2006),結構方程模式(SEM)-精通LISREL。台北市:全華。

邱皓政 (2003),結構方程模式–LISREL的理論、技術與應用,台北:雙葉書廊

洪振凱 (1995),「國內綠色產品研發之初探」,國立台灣大學商學研究所,台北。

商仁   (1992),什麼是綠色行銷,廣告雜誌,第十七期。

陳李綢(1992),認知發展與輔導,台北:心理。

曾光華 (2006),行銷管理:理解分析與實務應用,台北巿:前程文化。

黃美秀 (1992),「推展綠色生活企業各有主張」,管理雜誌,1992年7月,PP.138-148

黃俊英 (2008),綠色行銷 商機無限,綠色行銷趨勢講座暨計畫徵選說明會。

張春興(1994),教育心理學—三化取向的理論與實踐,台北:東華書局。

張雯雯 (2004),「綠色行銷模式之研究」,碩士論文,私立大葉大學事業經營研究所,彰化。

張儀婷 (2012),「有機商品購買行為之研究-以不同生態意識區隔」,淡江大學國際企業研究所碩士論文,台北。

廖雪雲 (1994),企業綠色行銷評鑑指標建立之研究,未發表的碩士論文.台北:國立臺灣大學商學研究所碩士論文。

廖家新 (2003) ,「台灣地區消費者對綠色產品的認知與購買行為之調查研究」,碩士論文,國立高雄師範大學環境教育研究所,高雄。

蔡明峰 (2011) ,「環保標章資訊對消費者行為影響之研究」,碩士論文,國立中央大學資訊管理研究所,桃園。

二、英文部分
Aaker, D.A. (1996), Building Strong Brands, Free Press, New York, NY.

Ahtola, O. T. (1984) “Price as a ‘Give’ Component in an Exchange Research,” in Advances in Consumer Research, Vol. 11, Kinnear, T. C. & Arbor, A., MI:Association for Consumer Research, pp.623-626.

Ajzen, I. & M. Fishbein (1969), “The Prediction of Behavior Intentions in a Choice Situation,” Journal of Experimental Social Psychology, Vol. 5, pp. 400-16 

Ajzen, I. & M. Fishbein (1980),“ Understanding Attitudes & Predicting Social Behavior,” Englewood Cliffs, NJ: Prendice-Hall Inc.

Ajzen, I. (1989), “Attitude Structure & Behavior,” in A.R. Pratkanis, S.J. Breckler, & A.G. Greenwald (Eds.). Attitude Structure & Function, Lawrence Erlbaum Associates, Hillsdale, NJ, pp. 241-274.

Ajzen, I. (1991), “The theory of planned behavior,” Organization Behavior & Human Decision Processes, Vol. 50 No. 2, pp. 179-211.

Allport, G. W. (1935), Attitude, In Murchison, C., A H&book of Social Psychologist, Clark University Press, MA: Worcester

Al-Sabbahy, Ekinci & Riley (2004), “An Investigation of Perceived Value Dimension: Implications for Hospitality Research,” Journal of Travel Research, Vol.42, 226-234.

Anderson, J. C., D. C. Jain, & P. K. Chintagunta (1993), “Customer Value Assessment in Business Markets: A State-of-Practice Study,” Journal of Business Marketing,Vol. 1 (1), p. p. 3-30.

Ashton, A.S., Scott, N., Solnet, D. & Breakey, N. (2010), “Hotel Restaurant Dining: the Relationship Between Pperceived Value and Intention to Purchase,” Tourism and Hospitality Research, Vol. 10 No. 3, pp. 206-18.

Assael, H. (1968), Consumer Behavior & Marketing Action (3rd ed.), PWS-Kent Publishing, Boston, MA.

Assael, H. (1998). Consumer behavior & marketing action. (6th ed), Ohio South-Western College Publishing.

Babin, B.J., Darden, W.R. & Griffin, M. (1994), “Work and/or Fun: Measuring Hedonic & Utilitarian Shopping Value,” Journal of Consumer Research, Vol. 20, 644-56.

Bagozzi, R. P., & Y. Yi (1988),“On the Use of Structural Equation Model in Experimental Designs,”Journal of Marketing Research, Vol.26, No. 3, pp. 271-284

Bar-Tal, D. (197), Proscial Behavior: Theory and Research. New York: John Wiley.

Bar-Tal D., & Raviv, A. (1982), A cognitive learning model of helping behavior a development: Possible implication & application. In N, Eisenberg (Ed.), The development of prosocial behavior (pp.199-218). New York: Academic Press.

Belk, R. W. (1988, September),“Possessions and the extended self,” Journal of Consumer Research, 15, 139-168

Belz, F. & Dyllik, T. (1996),“ Ökologische Positionierungsstrategien”, in Tomczak, T.R. & Roosdorp, A. (Eds), Positionierung – Kernentscheidung des Marketing, Thexis Verlag, St Gallen, pp. 170-9

Bentler,P.M., & Bonnett,D.G. (1980). Significant tests and goodness of fit in the 
analysis of covariance structure. Psychological Bulletin, 88, 588-606

Bentler, P. M., & Weeks, D. G.(1980). Linear structural equations with latent variables. Psychometrika, 45, 289-308.

Bentler (1983), “Confirmatory Factor Analysis via Noniterative Estimation: A Fast, Inexpensive Method,” Journal of Marketing Research, 19, p. 417-424.

Bentler, P. M. (1990), “Comparative Fit Index in Structure Models,” Psychological Bulletin, 107(2), 238-246.
Blackwell, R.D., Paul W.Miniard & James, F.Engrl (2006), “Attributes of Attitudes,” Consumer Behavior,Thomson Press, New York, NY, pp.235-43.

Bolton, R.N. & Drew, J.H. (1991), “A Multistage Model of Consumers’ Assessment of Service Quality & Value,” Journal of Consumer Research, Vol. 17 No. 4, pp. 375-84.

Bridges C. M. & W. B. Wilhelm (2008), “Going Beyond Green: The “Why & How” of Integrating Sustainability into The Marketing Curriculum,” Journal of Marketing Education, Vol. 30, No. 1, PP. 33-46.

Burgess, S. M., (1992), “Personal Values & Consumer Research: An Historical Perspective,” Research in Marketing 11, 35–79.

Burns, M. J. (1993), Value in Exchange: The Consumer Perspective, Knoxville: The University of Tennessee.

Butz Jr., H. E. & L. D. Goodstein (1996), “Measuring Customer Value: Gaining The Strategic Advantage,” Organizational Dynamics, 24(3), 63-77.

Buzzell, R. & Gale B. (1987), “The PIMS principles,” The Free Press, New York,.

Charter, M. (1992), “ Green Marketing: A Responsible Approach to Business,”Greenleaf Publishing, Sheffield, England

Chan, R. Y. K. (2001), “Determinants of Chinese Consumers Green Purchase Behavior,” Psychology & Marketing, Vol. 17(4), pp. 389-413.

Chang, T. Z. & A. R. Wildt (1994),“ Price, Product Information & Purchase Intention: an Empirical Study,”Journal of the Academy of Marketing Science, 22 (1), 16-27

Chang, H.H. and Chen, S.W. (2008), “The Impact of Online Store Environment Cues on Purchase Intention:Trust and Perceived Risk as a Mediator,” Online Information Review, Vol. 32 No. 6, pp. 818-41.

Chen, Y.-S., Lai, S.-B. & Wen, C.-T. (2006), “The Influence of Green Innovation Performance on Corporate Advantage in Taiwan,” Journal of Business Ethics, Vol. 67, No. 4, pp. 331-9.

Cheung S F, Chan D K S & Wong Z S Y(1999), “Reexamining the Theory of Planned Behaviour in Underst&ing Wastepaper Recycling,” Environment & Behavior, Vol. 31, No. 5, pp. 587-612

Chisnall, P.M. (1997), Marketing Research, 5th ed., McGraw-Hill, Maidenhead,p. 164

Chyong, H.T, Phang, G, Hasan, H. & Buncha, M.R. (2006), “Going Green: A study of consumers' willingness to pay for green products in Kota Kinabalu,” International Journal of Business & Society, 7(2), 40-54.

Coddington, W.(1993), “Environmental Marketing: Positive Strategic for Reaching Green Consumers,” McGraw-Hill, New York.

Day, G. D.(1990), Market Driven Strategy, New York, NY: Free Press

Deffuant, G., Huet, S. & Amblard, F. (2005), “An Individual-Based Model of Innovation Diffusion Mixing Social Value and Individual Benefit,” American Journal of Sociology, Vol. 4, January, pp. 1041-69

De Groot, Judith I. M. & Linda Steg. (2010), ‘Relationships Between Value Orientations,Self-Determined Motivational Types and Pro-Environmental Behavioural Intentions,’ Journal of Environmental Psychology 30: 368–378.

De Ruyter, J.K., Wetzels, M., Lemmink, J. & Mattson, J. (1997), “The Dynamics of the Service Delivery Process: a Value-Based Approach,” International Journal of Research in Marketing, Vol. 14, No. 3, pp. 231-43

De Ruyter, J.K., Wetzels, M. & Blonemer. J. (1998), “On the relationship perceived service quality, service loyalty & switching costs,” International Journal of Science Industry Management, Vol. 9, No. 5, pp. 436-53

DeVellis, R. F.(1998), Scale Development: Theory & Applications, Newbury Park, CA: Stage Dittmar, H. (1992), The Social Psychology of Material Possessions, Harvester Press, Hemel Hempstead.

Dodds, William B. & Kent B. Monroe, & Dhruv Grewal. (1991), “Effect of Price, Brand, and Store Information on Buyers’ Product Evaluation,” Journal of Marketing Research,28(August), 307-319.

Ebreo A, Hershey J & Vining J (1999),“Reducing Solid Waste: Linking Recycling to Environmentally Responsible Consumerism,” Environment & Behavior, Vol. 31, No. 1, pp. 107-135

Eisenberg, N., Fabes, R. A., Schaller, M., Carlo, G., & Miller, P. A. (1991), ”The Relationship of Parental Characteristics and Practices to Children’s Various Emotional Responding,” Child Development, 62, 1398-1408.

Engel,J. F., R. D. Blackwell,P. W. Miniard (1995), Consumer Behavior,(8^thed.), New York: The Drydden, pp.368.

Engel, J. F., R. D. Blackwell & P. W. Miniard (2001), Consumer Behavior (9^thed.),
Harcourt College Publishers.

Eagly, A., & Chaiken, S. (1993), The Psychology of Attitudes. New York: Harcourt Brace Jovanovich.

Fishbein, M., & Ajzen, I. (1975), “Belief, attitude, intention, & behavior: An
introduction to theory & research reading,” Journal of Leisure Research, 27, 1,
61-84.

Fishbein, M., & Manfredo, M. J. (1992). Influencing human behaviour: Theory & applications in recreation, tourism & natural resource management, Champaign, IL: Sagamore Publishing Inc.

Fornell, C., M. D. Johnson, E. W. Anderson, J. Cha, & B. E. Bryant (1996), “The American Customer Satisfaction Index: Nature, Purpose, & Findings,” Journal of Marketing, 60(4), 7-18.

Fulton, D. C., Manfredo, M. J., & Lipscomb, J. (1996), “Wildlife Value Orientatins: A Conceptual and Measurement Approach,” Human dimensions of Wildlife, 1(2),24-47.

Gagne, R.M. (1985), The conditions of learning. New York: Holts, Rinehart & Winston

Gale, B. T. (1994), “Managing Customer Value-Creating Quality and Service That Customers Can See,” New York: Free Press.

Gounaris, S.P., Tzempelikos, N.A. & Chatzipanagiotou, K. (2007),“The Relationships of Customer-Perceived Value, Satisfaction, Loyalty and Behavioral Intentions,” Journal of Relationship Marketing, Vol. 6 No. 1, pp. 63-87.

Guielford, J. P. (1965), “Fundamental Statistics in Psychology & Education,”4th Edition, New York: McGraw-Hill

Grewal, D., K. B. Monroe, & R. Krishnan (1998), “The Effect of Price-Comparison Advertising on Buyer's Perception of Acquisition Value, Transaction Value, & Behavioral Intentions,”Journal of Marketing, 62, 46-59

Grunert, S. C., & Juhl, H. J. (1995), “Values, environmental attitudes, & buying of organic foods,” Journal of Economic Psychology, 16, 39–62.

Gurãu, C. & Ranchhod, A. (2005), “International green marketing: a comparative study of British & Romanian firms,” International Marketing Review, Vol. 22, No. 5, pp. 547-61.

Harland. P, Staats H & Wilke H A M (1999), “Explaining Pro Environmental Intention and Behaviour by Personal Norms and The Theory of Planned Behaviour, ” Journal of Applied Social Psychology, Vol. 29, No. 12, pp. 2505-28

Hawkins, D. I., Best, R. J., & Coney, K. A. (1992), “Consumer Behavior: Implications for Marketing Strategy (5^thed),” Chicago: Richard D. Irwin.

Heard, E. (1994), “Walking the Talk of Customer Value,” National Productivity Review(Winter), p. p. 21-27.

Heath Y & Gifford R (2002), “Extending the Theory of Planned Behaviour: Predicting the Use of Public Transportation,” Journal of Applied Social Psychology, Vol. 32, No. 10, pp. 2154-2189

Herbig, P.A. & Butler, D.D. (1993), “The Greening of International Marketing,” Journal of Teaching in International Business, Vol. 5, Nos 1/2, pp. 63-76.

Hirschman, E. C. & Holbrook, M. B. (1982), “Hedonic Consumption: Emerging
Concepts, Methods and Proposition,” Journal of Marketing, 46, 92-101.

Hines, J. M., Hungerford, H. R., & Tomera, A. N. (1987), “Analysis and Synthesis of Research on Responsible Environmental Behavior: A Meta-Analysis,” Journal of Environmental Education, 18, 1-8

Holbrook, M. B. (1994), “The Nature of Customer’s Value: An Axiology of Service in Consumption Experience,” in Rust, R. T. & R. L. Oliver eds., Service Quality:New Direction in Theory & Practice, Thousand Oaks, CA: Sage Publication.

Homer, Pamela.M. & Lynn.R. Kahle. (1988), “A Structural Equation test of the Value-Attitude-Behavior Hierarchy,” Journal of Personality & Social Psychology.54(winter):638-646

Hovland, C., & Rosenberg, M. (1960), Attitude Organisation and Change. New Haven, CT: Yale University Press.

Hu & Bentler (1999), “Cutoff criteria for fit indexes in covariance structure analysis: Coventional criteria versus new alternatives, Structural Equation Modeling,” 6(1), 1-55

Irland, L.C. (1993), “Wood producers face green marketing era: Environmentally Sound Products, ” Wood Technology. 120-134

Jeong, M., Lambert, C. U. (2001), Adaptation of An Information Quality Framework to Measure Customer`s Behavioral Intentions to Use Loading Web Sites, Hospitality Management, Vol.20, No.1, pp.129-146.


Jöreskog, K. G., & Sörbom, D. (1984). LISREL VI user’s guide. Mooresville, IN: Scientific Software, Inc.

Jöreskog, K.G., & Sörbom, D. (1996), LISREL 8:User’s reference guide. Chicago 
Scientific Software International.

Jöreskog, K. G., & D. Sörbom (2004), LISREL 8.7. Lincolnwood, IL: Scientific Software International, Inc.

Kals, E., Schumacher, D. & Montada, L. (1999), “Emotional Aaffinity toward Nature as a Motivational Basis to Protect Nature,” Environment & Behavior, 31. 178-202

Kardes, F.R., Posavac, S.S. & Cronley, M.L. (2004), “Consumer Inference: A Review of Processes,Bases, and Judgment Contexts”, Journal of Consumer Psychology, Vol. 14 No. 3, pp. 230-56.

Karp, D. G. (1996), “Values & Their Effect on Pro-Environmental Behavior,”Environment & Behavior, Vol. 28, pp. 111-133.

Keller, K.(1993), “Conceptualizing, measuring, & managing customer-based brand tquity,” Journal of Marketing, 57, 1-22

Kim, C., Zhao, W. & Yang, K.H. (2008), “An Empirical Study on The Integrated Framework of E-CRM in Online Shopping: Evaluating The Relationships Among Perceived Value,Satisfaction, and Trust Based on Customers’ Perspectives,” Journal of Electronic Commerce in Organizations, Vol. 6, No. 3,pp. 1-19.

Kotler, P. (1991), Marketing Management: Analysis, Planning, Implementation and Control (7thed.), New Jersey: Prentice-Hall.

Kotler P. (1995), Marketing Management: Analysis, Planning, Implementation and Control (8thed.), New Jersey: Prentice-Hall.

Krech, D., R. S. Crutchfield & E. L. Ballachey (1962), Individual in Society, New York: McGraw-Hill.

Kuo,C.C. & A.T. Purcell (2003). Environmental values & behavior in traditional Chinese culture. In R. G.arcia Mira, J.M.Sabucedo Cameselle & J. R. Martinez.(Eds.), Culture, Environmental Action and Sustainability, Germany: Hogrefe &
Huber Publishers, 117-132.

Kurz, M. (1977), “Altruism Equilibrium,” Economic Progress, Private Values, & Public Policy: Essays in Honor of William Fellner. Eds. B. Balassa & R. Nelson. Amsterdam: North Holland.

Lardinoit, T. & Derbaix, C. (2001), “Sponsorship and Recall of Sponsors,”Psychology and Marketing, 18(2), 167-190.

Lee, M. & Cunningham, L. F. (1996), “Customer Loyalty in the Airline Industry,” Transportation Quarterly, Vol. 50, No. 2, pp.57-72.

Levitt, Theodore. (1960), “Marketing Myopia,” Harvard Business Review, 38,July-August: 24-47.

Makeachie, W. J. & C. C. Doyle (1968), Psychology, Reading: Addison-Wesley

Maio, G.R. & Olson, J.M. (1994),“Value-Attitude-Behavior Relations: The Moderating Role of Attitude Functions,” British Journal of Social Psychology, Vol. 33, pp. 301-12.

Mathwick, C. (1997), “A Model of Contextual Antecedents & Exchange Outcomes of Customer Value: An Empirical Investigation into the Catalog and Internet Shopping Context,” Georgia Institute of Technology.

McCarty, J. A., & Shrum, L. J. (2001), “The Influence of Individualism, Collectivism, and Locus of Control on Environmental Belief and Behavior,” Journal of Public Policy & Marketing, 20(1), 93-104

McCracken, Grant. (1990),“ Culture and Consumption: New Approaches to the Symbolic Character of Consumer Goods and Activities,” Bloomington and Indianapolis: Indiana University Press.

McIntosh, A. (1991), “The Impact of Environmental Issue on Marketing & Politics in the 1990s,” Journal of the Market Research Society, Vol. 33 No. 3, pp. 205-17

Medleson, N. & M. J. Polonsky (1995), “Using Strategic Alliances to Develop Credible Green Marketing,” Journal of Marketing, Vol. 12, No. 2, PP. 4-18.

Mintel (1995), The Second Green Consumer Report, London: Mintel

Mintona,Ann .P.,& Roseb, Randall.L. (1997), “The Effects of Environmental Concern on Environmentally Friendly Consumer Behavior: An Exploratory Study,” Journal of Business Research,40,37-48.

Mobley, A.S., Painter, T.S., Untch, E.M. & Rao Unnava, H. (1995), “Consumer Evaluation of Recycled Products,” Psychology & Marketing, Vol. 12, No. 3, pp. 165-76

Monroe, K. B. & R. Krishnan (1985), The Effect of Price on Subjective Product Evaluations, in Perceived Quality, J. Jacoby & J. Olson, Eds., Lexington, MA: Lexington Books, 209-232

Monroe, Kent B. (1990), Pricing:Making Profitable Decision, (2^th  ed.). New York, McGraw-Hill Book Company

Mulaik, S.A., L. R. James, J. Van Alstine, N. Bennett, S. Lind, & C. D. Stilwell (1989), “Evaluation of Goodness-of-Fit Indices for Structural Equation Models,” Psychological Bulletin, 105(3), 430-445

Murphy, P. E. & Enis, B .M. (1986), “Classifying Products Strategically,” Journal of Marketing, Vol. 50, No. 3, pp.24-42.

Naumann, E. (1995), “Creating Customer Value: the Path to Sustainable Competitive Advantage, ” Cincinnati: International Thomson Publishing.

Oh, M. (1999), “Service Quality, Customer Satisfaction, and Customer Value: a Holistic Perspective,” International Journal of Hospitality Management, Vol. 18, No. 1, pp.67-82.

Ottman, J. A. (1998), Green Marketing: Opportunity for Innovation (2nd edition), NTC/Contemporary Publishing Company.

Ottman, J.A. (2007), “Next-Generation Green Marketing: Beyond Billboards,” J. Ottman Consulting, Inc., available at: www.greenmarketing.com/articles/next_generation_slm2.pdf (accessed 5 December 2007).

Parasuraman, A. & D. Grewal. (2000), “The Impact of Technology on the Quality-Value-Loyalty Chain: a Research Agenda,” Journal of the Academy of Marketing Science, 28 : 168-174.

Patterson, P. & Spreng, R. (1997), “Modeling the Relationship Between Perceived Value,Satisfaction and Repurchase Intention in a Business-to- Business, Service Context: an Empirical Examination,” International Journal of Service Industry Management, Vol. 8, No. 5, pp. 414-34.

Peattie, K. (1992), Green Marketing, Pitman Publishing, London

Peattie K & Crane A (2005),“Environmentally Responsible Marketing:Legend, Myth, Farce or Prophesy?,” Qualitative Market Research: An International Journal, Vol.8, No. 4, 357-370

Peter, J. Paul. & Jerry C. Olson. (1990), Consumer Behavior and Marketing Strategy, 2nd ed., Homewood, IL: Irwin.

Peterson, R.A. (1995), “Relation Marketing and the Consumer,” Journal of the Academy of Marketing Science, Vol. 23, No. 4, pp. 278-81

Petrick, J. F., (2002), “Development of multi-dimensional scale for measuring the perceived value of a service,” Journal of Leisure Research, 34 :119-134.

Petrick, J. F. & Backman, S. J. (2002), An Examination of Golf Travelers’ Satisfaction, Perceived Value, Loyalty, & Intentions to Revisit, Tourism Analysis, Vol.6, pp.223-237.

Pickett-Baker. J., & Ozaki, R. (2008), “Pro-Environmental Products: Marketing Influence on Consumer Purchase Decision,” Journal of Consumer Marketing, 25(6), 281-293

Pirakatheeswari P. (2009), “Green Marketing- Opportunities and Challenges”, Sri Sarada College for Women (Autonomous), Salem – 16., p. 1.

Polonsky M. J.(1994),“An Introduction to Green Marketing” Electronic Green Journal. Vol. 1. Issue 2. Nov. 

Porter, M.E. & Van der Linde, C. (1995), “Green & competitive”, Harvard Business Review, Vol. 73, No. 5, pp. 120-34.

Prentice, D.A. (1987), “Psychological Correspondence of Possessions, Attitudes, and Values,” Journal of Personality & Social Psychology, Vol. 53, No. 6, pp. 993-1003 

Pugh, M. & Fletcher, R. (2002), “Green International Wine Marketing,” Australasian Marketing Journal, Vol. 10, No. 3, pp. 76-85.

Rex, E. & Baumann, H. (2007), “Beyond Ecolabels What Green Marketing Can Learn from Conventional Marketing,” Journal of Cleaner Production,15, 567-576.

Ritov, I. & Kahnemann, D. (1997), “How People Value the Environment: Attitudes Versus Economic Values,” in Bazermann, M.H., Messick, D., Tenbrunsel, A.E. and Wade-Benzoni, K.A. (Eds), Environment, Ethics, & Behavior, The New Lexington Press, San Francisco, CA, pp. 33-51

Robbins, S. P (1989), Organization behavior-concepts. Controversies and application (4^thed). Englewood Cliffs, NJ: Prentice Hall.

Rokeach, M. (1969), “Beliefs, Attitude & Values,” San Francisco: Josey-Bass.

Roozen, I.T.M. & De Pelsmacker, P.(1998), “Attributes of Eenvironmentally Friendly Consumer Behavior,” Journal of Internationeal Consumer Marketing, Vol. 10, No. 3, pp.21-41

Roy, D. P., & Cornwell, T. B. (2003), “Brand Equity’s Influence on Responses to Event Sponsorships,” The Journal of Product & Br& Management, 12(6), 377-393.

Rust, R. T. & R. L. Oliver (1994), “Service Quality: Insights & Managerial Implication from The Frontier,” in Rust, R. T. & R. L. Oliver eds., Service Quality: New Direction in Theory and Practice, London: Stage.

Rust, R. T., Zeithaml, V. & Lemmon, K.(2000), Driving Customer Equity, The Free Press, New York, NY.

Schiffman, L. G & L. L. Kanuk (1994), Consumer Behavior (5thed.),Singapore: Prentice-Hall.

Schioell, W. F. (1993), Marketing Essentials, Hwa-Tai BooK Company, pp.155-157.

Schlegelmilch, B. B., G. Bohlen & A. Diamantopoulos (1996), “The Link between Green Purchasing Decisions and Measures of Environmental Consciousness,” European Journal of Marketing, Vol. 30, No. 5, PP. 35-55.

Schroeder, D., Penner, L., Dovidio, J. & Piliavin, J. (1995). The psychology of
helping and altruism. New York: McGraw Hill.

Schultz, P.W., & Zelezny, L.(1999), “Values as Predictors of Environmental Attitudes:Evidence for Consistency Across 14 Countries,” Journal of Environmental Psychology, Vol .19, No.3, pp.255-265

Schultz, P.W., & Zelezny, L.C.,(2003), “ Reframing environmental Messages to be Congruemt with American Values,” Human Ecology Review, 10, pp. 126-136

Schwartz, S. H. (1977), “Normative Influences on Altruism,” in L. Berkowitz, ed., Advances in Experimental Social Psychology, Vol. 10, pp. 221-271. New York: Academic Press

Schwartz, S. H. (1996), “Universals in The Content & Structure of Values: Theorical Advances & Empirical Test in 20 Countries,” Advances in Experimental Social Psychology, Vol. 25, pp. 221-279. 

Schwepker, C. H., Jr., & Cornwell, T. B. (1991), “An Examination of Ecologically Concerned Consumers and Their Intention to Purchase Ecologically Packaged Products,” Journal of Public Policy & Marketing, 10, 77-101

Shaffer, D. R (1993), Social and Personality Development 3th ed., 林翠湄(譯)《社會與人格發展》。台北:心理出版社


Sharma, S., T. Shimp, & J. Shin (1995), “Consumer Ethnocentrism: A Test of Antecedents & Moderators,”Journal of the Academy of Marketing Science, 23 (1), 26-37

Sheth, J.N., Newman, B.I. & Gross, B.L. (1991a), “Why We Buy What We Buy: A Theory of Consumption Values,” Journal of Business Research, Vol. 22,No. 2, 159-70.

Singer, A. W. (2000), “Can A Company Be too Ethical?,” in Richardson. J.E. (Ed)., Business Ethics 00/01, Dushkin/McGraw-Hill. Guilford, CT, pp. 192-9

Sinha, I. & DeSarbo, W.S. (1998), “An Integrated Approach toward the Spatial Modeling of Perceived Customer Value,” Journal of Marketing Research, Vol. XXXV, May, pp. 236-49

Slater, S. F. & J. C. Narver., (2000), “Intelligence Generation & Superior Customer Value,” Journal of the Academy of Marketing Science 28, no.1 (2000): 120-128.

Slywotzky, A. J. (1996), Value Migration, Boston: Harvard Business School Press.

Smith, J. B. & M. Colgate (2007), “Customer Value Creation: A Practical Framework,” Journal of Marketing Theory & Practice, 15(1), 7-23.

Solomon, M. R.(1983),“The Role of Products as Social Stimuli: A Symbolic Interactionism Perspective,” Journal of Consumer Research, 10(3), 319-329

Soloman, M. R. (1992), Consumer behavior: Buying, having, and being. Boston, MA: Allyn & Bacon

Solomon, M. R.(2008), Consumer behavior:buying, and being (8^thed.) , New Jersey: Prentice Hall.

Soonthonsmai, V. (2007), “Environmental or Green Marketing as Global Competitive Edge: Concept, Synthesis, and Implication,” EABR (Business) and ETLC (Teaching) Conference Proceeding, Venice,Italy.


Staub, E. (1978), “Positive Social Behavior and Morality Social and Personal Influences,” New York: Academic Press.

Steenkamp, J.B.E.M. & Geyskens, I. (2006), “How Country Characteristics Affect the Perceived Value of Web Sites,” Journal of Marketing, Vol. 70, No. 3, pp. 136-50.

Stern, P. C., T. Dietz, & L. Kalof (1993), “Value Orientations, Gender, & Environmental Concern,” Environment & Behavior, Vol. 25(3), pp. 322-348. 

Stern, P. C., (2000), “Towards a Coherent Theory of Environmentally Significant Behavior,” Journal of Social Issues, Vol. 56(3), pp. 407-424

Stevens, J., M. Ahmad & S. Ruddell (1998), “Forest Products Certification: A Survey of Producers and Manufacturers,” Forest Products Journal 48(June), 43–52.

Straughan, R. D. & J. A. Roberts (1999), “Environmental Segmentation Alternatives: A Look at Green Consumer Behavior in The New Millennium,”The Journal of Consumer Marketing, Vol.16(6), pp. 558-575.

Sweeney, J. C., Soutar, G. N. & Johnson, L. W. (1997), “Retail Service Quality & Perceived Value: a Comparison of Two Models,” Journal of Retailing & Consumer Service, Vol. 4, No. 1, pp.39-48.

Sweeney, Jillian C., Geoffrey N. Soutar, & Lester W. Johnson, (1999), “The Role of Perceived Risk in the Quality-Value Relationship: A Study in a Retail Environment,” Journal of Retailing, 75(1), 77-105.

Sweeney, J. C. & G. N. Soutar, (2001), “Consumer Perceived Value : The Development of A multiple Item Scale,” Journal of retailing, 77 No.2,Summer , pp. 203-220.

Taylor S & Todd P (1995), “An Integrated Model of Waste Management Behaviour: A Test of Household Recycling & Composting Intentions,” Environment and Behavior, Vol. 27, No. 5, pp. 603-630

Terry D J, Hogg M A & White K M (1999),“ The Theory of Planned Behaviour: Self-Identity, Social Identity and Group Norms,” The British Journal of Social Psychology, Vol. 38, pp. 225-44

Thaler, R., (1985), “Mental Accounting and Consumer Choice,” Marketing Science 4, no. 3:199-214.

Tucker,L.R., & Lewis,C. (1973), The reliability coefficient for maximum likelihood factor analysis.Psychometrika, 38, 1-10

Vanvara Bunnak., (2009), “The Influence of Personal Values on Environmental Attitude, Product Aesthetics, and Product Evaluation,” San Diego

Vazifehdust H. and Asadollahi A., (2011), “The Role of Social Responsibilityin Green Marketing & Its Effects Health & Environment in Iran,” European Journal of Social Sciences, p. 539.

Wang, Y., H. P. Lo, R. Chi, & Y. Yang (2004), “An Integrated Framework for Customer Value & Customer-Relationship-Management Performance: A Customer-Based Perspective from China,” Managing Service Quality, 14(2/3),169-182.

Weigel, R.H. (1983), “.Environmental attitude & the prediction of behavior,” New York:McGraw Hill.

Welford, R. (2000), Hijacking environmentalism. London: Earthscan.

Wilson, E. O. (1975), “Sociobiology: The New Synthesis,” Cambridge, Mass:Harvard Univ. Press.

Winter, G. (1998), Business and the Environment. Hamburg, New York:McGraw-Hill.

Woodruff, R. B. (1997), “Customer Value: The Next Source for Competitive Advantage,” Journal of The Academy of Marketing Science, 25(2), 139-153.

Zeithaml, V. A. (1988), “Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence,” Journal of Marketing, Vol. 52, No. 3, pp.2-22.

Zhuang, W., Cumiskey, K.J., Xiao, Q. & Alford, B.L. (2010), “The Impact of Perceived Value on Behavior Intention: An Empirical Study,” Journal of Global Business Management, Vol. 6, No. 2, pp. 1-7.

Zimbardo, P. G (1988), Psychological and Life (12thed.), Stanford, CA: Harper Collins.
論文全文使用權限
校內
紙本論文於授權書繳交後5年公開
同意電子論文全文授權校園內公開
校內電子論文於授權書繳交後5年公開
校外
同意授權
校外電子論文於授權書繳交後5年公開

如有問題,歡迎洽詢!
圖書館數位資訊組 (02)2621-5656 轉 2487 或 來信