觀光事業的發展是一個國家國際化與現代化的指標，而旅館是觀光事業的基本要素之一。根據歷年資料顯示來台旅客消費最多之處為旅館，且投宿的旅館中以國際觀光旅館為主，因此國際觀光旅館在整個觀光產業中扮演重要地位。本研究以交通部觀光局所公佈的全國60家國際級觀光旅館為研究母體，其中24家作為研究樣本，並回收433份有效問卷，透過線性結構化方程式模型將主管與部屬關係、工作滿足與組織承諾的影響進行實證分析。研究結果發現，工作滿足為主管與部屬關係、組織承諾間的中介變項，亦即主管與部屬關係必須透過工作滿足才能有效提高員工對組織的承諾。同時經由調節分析結果顯示出不管研究對象為主管或是部屬皆對於主管與員工關係對工作滿足有正向影響，而主管與員工關係亦會透過工作滿足對組織承諾有正向影響。

Abstract: Tourism industry is a pointer that indicates the degree of internationalization and modernization of a country; and hotel is a critical part that makes tourism businesses possible. According to researches on foreign tourists to Taiwan, expense on international hotels makes up the major portion of the tourists’ total cost. Hence, international hotels play a significant role in the industry. This study chooses sixty tourism bureau approved international hotels as the population and twenty-four of these hotels as the sample. Questionnaire survey was conducted and 438 valid replies were received. The research analyzes cause and effect relations among leader-member relation, organizational commitment and job satisfaction utilizing structural equation modeling. The result shows that job satisfaction is the intervening variable between organization commitment and leader-member relation.

目錄
表目錄	iii
圖目錄	iv
第一章 序論	1
1.1 研究背景	1
1.2 研究動機	4
1.3 研究目的	8
1.4 研究流程	9
第二章 文獻探討	10
2.1國際觀光旅館現況	10
2.2主管與部屬關係	13
小結	15
2.3工作滿足	16
2.3.1工作滿足的意義	16
2.3.2工作滿足定義的分類	20
2.3.3工作滿足相關理論	21
2.3.4影響工作滿足的相關因素	23
小結	26
2.4組織承諾	27
2.4.1組織承諾的意義	27
2.4.2組織承諾定義的分類	30
2.4.3組織承諾對個人與組織的影響	31
2.4.4 影響組織承諾的相關因素	32
小結	34
2.5 假設	35
2.5.1 主管部屬關係與工作滿足	35
2.5.2 工作滿足與組織承諾	36
2.5.3 主管部屬關係與工作滿足組織承諾之關聯	37
2.6 國際觀光旅館主管與部屬關係、工作滿足與組織承諾之相關變項探討	38
小結	40
第三章 研究方法	42
3.1 研究架構	42
3.2操作性定義及測量	42
3.2.1 主管與部屬關係	43
3.2.2 工作滿足	43
3.2.3 組織承諾	44
3.2.4 社會讚許量表	45
3.2.5 個人變項	46
3.3前測	46
3.4 共同方法變異	47
3.5 問卷與抽樣設計	49
3.6 資料分析方法	53
第四章 資料分析與結果	55
4.1 樣本結構分析	55
4.2估計方法之選擇	59
4.3 測量模型分析	59
4.3.1 驗證性因素分析(confirmatory factor analysis, CFA)	59
4.3.2 信度分析	63
4.3.3 效度分析	64
4.4 相關分析	67
4.5競爭模式分析	68
4.6 研究假設檢定	70
4.6.1 主管與部屬兩群體之分析	73
4.6.2 調節分析(Moderator Analysis)	76
4.7 共同方法變異分析結果	79
第五章 結 論	81
5.1 研究結論	81
5.2 管理意涵	82
5.3 未來研究方向及建議	86
5.4 研究限制	88
參考文獻	90
中文文獻	90
網路資料	93
英文文獻	95
附錄：正式問卷	102

表目錄
表 1-1：觀光統計一覽表	5
表 1-2：2004年與2005年受訪旅客每人每日平均消費項目	5
表 1-3：台灣地區觀光旅館概況	6
表 2-1：各學者對工作滿足之定義	18
表 2-2：影響工作滿足的相關變項	26
表 2-3：各學者對組織承諾之定義	28
表 2-4：組織承諾的分類	30
表 2-5：影響組織承諾的相關變項	33
表 3-1：預試問卷構面題項分配及 Cronbach’s α信度	50
表 3-2：預測之基本統計ㄧ欄表	51
表 4-1：正式問卷回收結果	55
表 4-2：人口變項之分佈情形	58
表 4-3：觀察變項之平均數、標準差、偏態與峰度	59
表 4-4：CFA 判斷標準一欄表	60
表 4-5：各變項之因素分析結果	62
表 4-6：正式問卷構面題項分配及 Cronbach’s α信度	63
表 4-7：建構信度	64
表 4-8：正式構面收斂效度分析結果	64
表 4-9：區辨效度	66
表 4-10：構面相關矩陣	68
表 4-11：假設模式與競爭模式配適度指標	70
表 4-12：構面競爭模式	71
表 4-13：完全中介模式路徑分析結果	71
表 4-14：主管群體之模式相關矩陣表	75
表 4-15：部屬群體之模式相關矩陣表	75
表 4-16：結構恆等式檢定	77
表 4-17：因素負荷量恆等檢定	78
表 4-18：有社會讚許量表與無社會讚許量表模式比較	80
表 5-1：假設驗證表	81


圖目錄
圖 1-1：服務業所佔各國GDP	1
圖 1-2：服務業與工業所佔台灣GDP比	2
圖 1-3：歷年來台旅客人數	3
圖 1-4：歷年觀光外匯收入	3
圖 1-5：研究流程圖	9
圖 2-1：Seashore & Taber (1975) 工作滿足前因後果相關因素	25
圖 2-2：研究地圖	41
圖 3-1：研究架構圖	42
圖 4-1：最適化結構圖(完全中介模式)	70
圖 4-2：最適化模式路徑圖	73
圖 5-1：未來研究發展圖	88

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