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中文論文名稱 以言語行為理論探討資訊安全政策
英文論文名稱 Applying the speech act theory to explore information security policy
校院名稱 淡江大學
系所名稱(中) 資訊管理學系碩士班
系所名稱(英) Department of Information Management
學年度 108
學期 2
出版年 109
研究生中文姓名 邱琬翎
研究生英文姓名 Wan-Ling Chiu
學號 607630208
學位類別 碩士
語文別 中文
口試日期 2020-05-23
論文頁數 60頁
口試委員 指導教授-游佳萍
委員-朱彩馨
委員-施盛寶
委員-游佳萍
中文關鍵字 資訊安全  資訊安全政策  規劃-執行-檢查-行動循環  言語行為理論 
英文關鍵字 information security  information security policy  PDCA cycle  speech act theory 
學科別分類
中文摘要 本研究的目的是探討資訊安全政策內容注重哪些政策內容與資訊安全活動,並使用言語行為理論探討公部門、私部門,以何種語言敘述資訊安全政策內容與資訊安全活動。本研究以政府機關、銀行業、保險業的資訊安全政策作為研究樣本,包含26個政府機關、9間銀行、十間保險公司,並且使用內容分析,將資安政策依據言語行為理論、資安政策內容、資安活動進行編碼。

研究結果顯示,第一、公部門與私部門在政策內容中,使用大多都以指令類敘述直接給予人員有關資訊安全的建議與規範。第二、公部門與私部門在資安內容中著重人員與流程的規範,資安活動公部門主要注重規劃與檢查,私部門主要注重規劃類目。第三、在資安內容與活動中,公部門主要以指令類敘述訂定資安規範,私部門則以斷言類敘述為主。指令類的方式有助於相關人員,清楚了解關於資訊安全的執行方式,而斷言類敘述引導相關人員從資安政策中,了解組織的人員、流程與程序的規範內容。

本研究建議未來在訂定資訊安全政策時,可以根據組織想要傳遞的資訊安全政策方向,選擇適合的言語行為來引導參與者。其次,亦可透過內容分析,了解資安政策所包含的要素,檢視組織資安政策的完整性,以持續性修正加強員工的資訊安全意識。
英文摘要 The purpose of this study was to explore information security policy contents focus on the elements of information security policy and activities of information security. This study used speech act theory to explore public sector and private sector how to describe their information security policy contents and information security activities. The study was conducted governments, banks, insurance companies of information security policy, including 26 government agencies, 9 banks, 10 insurance companies. This study used content analysis method to analyze information security policy, and information security policy conducted speech act theory, information security policy contents, and information security activities to coding.
The results showed that: first, both public sector and private sector were mainly used Directives to direct employee’s suggestion and rules about information security. Second, both public sector and private sector were foused on people and process of information security content. In the information security activities, public sector was mainly focused on Plan and Check section, and private was focused on Plan section. Third, public sector was mainly used Directives to describe information security rules, but private sector was mainly used assertive. Directives can assist information security personnel to understand implementation about information security, Assertive can direct information security personnel understand people, process and procedure of the organization through information security policy.
In the practices, as organizations want to transmit direction about information security, they could choose appropriate speech act to direct participants. Moreover, organizations could apply the content analysis technique to understand the element of information security policy and that would be helpful to maintain the information security policy continually, and to enhance information security awareness of employees.
論文目次 目錄
第一章 緒論 1
1.1研究背景與動機 1
1.2研究目的 4
第二章 文獻探討 6
2.1資訊安全政策(information security policy) 6
2.1.1 資訊安全政策內容 10
2.1.2 資訊安全活動 14
2.2言語行為理論(speech act theory) 17
第三章 研究方法 23
3.1 蒐集樣本 23
3.2 內容分析 24
3.2.1 編碼 25
3.2.2 信度 31
3.2.3 語意效度 32
第四章 研究結果 34
4.1政策內容與言語行為類目分析 34
4.2 資安活動的言語行為類目分析 41
第五章 結論 49
5.1研究發現 49
5.2研究限制 51
中文文獻 53
英文文獻 54

表目錄
表格1:文獻的言語行為分類 20
表格2:公部門樣本 24
表格3:私部門樣本 24
表格4:言語行為類目的定義與關鍵字 26
表格5:資訊安全政策內容類目的定義及關鍵字 28
表格6:資訊安全活動類目的定義與關鍵字 30
表格7:公部門的政策內容與言語行為類目分析 34
表格8:公部門的人員細項分析 35
表格9:公部門的流程細項分析 37
表格10:私部門的政策內容與言語行為類目分析 38
表格11:私部門的人員細項分析 39
表格12:私部門的流程細項分析 40
表格13:公部門的資安活動與言語行為類目分析 42
表格14:公部門的規劃細項分析 43
表格15:公部門的檢查細項分析 45
表格16:私部門的資安活動與言語行為類目分析 46
表格17:私部門的規劃細項分析 47
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