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系統識別號 U0002-1206201213130100
中文論文名稱 綠色行銷策略和品牌評價對消費者採用意願影響之研究:以綠色化妝品為例
英文論文名稱 The impact of green marketing strategies and brand evaluations on consumers' willingness to adopt (WTA): Using green cosmetics as an example
校院名稱 淡江大學
系所名稱(中) 管理科學學系碩士班
系所名稱(英) Master’s Program, Department of Management Sciences
學年度 100
學期 2
出版年 101
研究生中文姓名 黃湘菱
研究生英文姓名 Hsiang-Ling Huang
學號 699620711
學位類別 碩士
語文別 英文
口試日期 2012-05-21
論文頁數 85頁
口試委員 指導教授-陳水蓮
委員-康信鴻
委員-李培齊
中文關鍵字 綠色企業透明度  環保材料使用  綠色專業  企業社會責任  綠色品牌形象  綠色品牌信任  綠色品牌權益  採用意願  新環境規範 
英文關鍵字 green corporate transparency  environmental material usage  green expertise  corporate social responsibility (CSR)  green brand image  green brand trust  green brand equity  willingness to adopt (WTA)  new environmental paradigm (NEP) 
學科別分類
中文摘要 由於人類從事各種生產活動以滿足消費者需求,相對地,對地球帶來許多負面的影響。目前,環保意識形成一種趨勢,人類藉著減少對環境產生傷害或從事對環境有助益的活動,來為地球盡一份心力。企業經營除了完成公司本身滿足消費者需求的宗旨外,也將促進消費者的環保意識列為公司策略的指標。因此,本研究欲了解,企業在從事對社會福祉有利的綠色活動時,其綠色策略之實施是否會影響消費者的採用意願,運用八個構面及一個干擾變數,發展出一套研究架構來探討構面之間的關係。針對市面上有從事綠色化妝品公司為標的,進行網路問卷的發放,受訪者選定有使用化妝品經驗的消費者,回收有效樣本713份。
回收樣本以AMOS17.0統計軟體進行信、效度的分析,並以結構方程模式的結果進行假設的檢定。獲得研究結果如下:一、綠色企業透明度、環保材料使用和綠色專業對企業社會責任及綠色品牌形象皆有顯著正相關;二、企業社會責任及綠色品牌形象對綠色品牌信任和權益皆有顯著正相關;三、綠色品牌權益及信任對採用意願皆有顯著正相關;四、新環境規範在模型中有干擾效果。最後,綜合研究結果提出相關之管理及理論意涵。最後,綜合研究結果,本研究提出相關之理論意涵並對欲從事綠色活動的企業提出相關管理意涵,提供企業管理者實務上之參考,並對後續研究者提供未來之研究建議。
英文摘要 Enterprises engaged in a variety of production activities to fit the customers' demands, which in turn brought many negative impacts on the Earth. Currently, environmental consciousness gradually becomes a tendency, thus, humanity is reducing the environmental harm or engaging in useful activities on the environment to make a contribution to the Earth's protection. In addition to complete the company's own business objective to satisfy consumers' demands as the purpose, but also to promote environmental consciousness among consumers as an indicator of corporate strategy. Therefore, this study is to understand whether green strategy implemented in the green businesses engaged in the green activities will affect consumer willingness to adopt, utilizing eight dimensions and one moderator to develop a research framework to explore the relationship between the dimensions. This study distributed an online questionnaire to the participants with cosmetic using experience, 713 effective data sets were collected.
This study commissioned a professional survey company to distribute an online questionnaire to the participants with cosmetic using experience. AMOS17.0 statistics software was employed to analyze the measurement reliability and validity and examine the research hypothesis using structural equation modeling. The hypotheses were all supported to be as follows: First, green corporate transparency, environmental material usage and green expertise have significant positive impacts on both the corporate social responsibility and green brand image. Second, the corporate social responsibility and green brand image have significant positive impacts on both the green brand trust and green brand equity. Third, the green brand trust and green brand equity have significant positive impacts on willingness to adopt. Fourth, this study proposes the moderator variable: NEP is partially supported in the model. Finally, this research reveals several managerial implications to the enterprise managers who would like to be engaged in the green activity providing the practical suggestions, and the theoretical implications and further directions for future researchers.
論文目次 Chapter 1 Introduction 1
1.1 Research Background 1
1.2 Research Purpose 4
1.3 Research Process 6
Chapter 2 Literature Review and Research Hypothesis 8
2.1 Literature Review 8
2.1.1 Green Corporate Transparency 8
2.1.2 Environmental Material Usage 10
2.1.3 Green Expertise 12
2.1.4 Corporate Social Responsibility (CSR) 14
2.1.5 Green Brand Image 17
2.1.6 Green Brand Trust 18
2.1.7 Green Brand Equity 20
2.1.8 Willingness to adopt 22
2.1.9 New Environmental Paradigm (NEP) 23
2.2 Research Hypothesis 24
2.2.1 Relationship between green corporate transparency and CSR 24
2.2.2 Relationship between green corporate transparency and green brand image 25
2.2.3 Relationship between Environmental Material Usage and CSR 26
2.2.4 Relationship between Environmental Material Usage and Green Brand Image 27
2.2.5 Relationship between Green Expertise and CSR 28
2.2.6 Relationship between Green Expertise and Green Brand Image 29
2.2.7 Relationship between CSR and Green Brand Trust 29
2.2.8 Relationship between CSR and Green Brand Equity 30
2.2.9 Relationship between Green Brand Image and Green Brand Trust 31
2.2.10 Relationship between Green Brand Image and Green Brand Equity 32
2.2.11 Relationship between WTA and Green Brand Trust 33
2.2.12 Relationship between WTA and Green Brand Equity 33
2.2.13 New Environmental Paradigm (NEP) 34
Chapter 3 Research Methodology and Measurement 36
3.1 Research Framework 36
3.2 Constructs Development 36
3.3 Research Setting 40
3.4 Research Method 41
3.4.1 Data Collection and Sampling 41
3.4.2 Data Analysis Method 42
Chapter 4 Data Analysis Methodology and Results 45
4.1 Respondent Profiles 45
4.2 Measurement Model Results 47
4.2.1 CFA and Model Fit 47
4.2.2 Reliability Analysis 48
4.2.3 Validity Analysis 50
4.3 Structural Model Results 53
4.3.1 Overall Model Validation 53
4.3.2 Structural Equation Model Evaluate Hypothesis Test 53
4.4 Direct and Indirect Effect 55
4.5 Moderating Role of the New Environmental Paradigm 58
Chapter 5 Conclusions and Implications 61
5.1 Discussion 61
5.2 Theoretical and Managerial Implications 63
5.2.1 Theoretical Implication 63
5.2.2 Managerial Implication 64
5.3 Limitations and Future Research 66
Reference 68
Appendix 82

List of Tables
Table1.1 Each product of cosmetics manufacturing industry accounts for the sales proportion 2
Table1.2 The production value of cosmetics manufacturing industry 2
Table1.3 The sales value of cosmetics manufacturing industry 2
Table4.1 Descriptive statistics of the respondents’ profiles 46
Table4.2 CFA model fits 47
Table4.3 Measurement properties 49
Table4.4 Correlation and Chi-Square Difference Results 51
Table4.5 Correlation coefficient confidence intervals 52
Table4.6 Goodness-of-fit measures of the structural model 53
Table4.7 The results of the structural equation model 55
Table4.8 The coefficient and t-value of the direct and indirect effect 57
Table4.9 Invariance tests across NEP 60

List of Figures
Figure1.1 Research Process 7
Figure3.1 Research Framework 36
Figure4.1 Structural equation model of hypotheses testing result 54
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