從2011年6月，LINE在手機應用程式平台上發布，此通訊軟體讓使用者以更能縮短人與人之間溝通的距離，但也因此減少人與人之間的近距離互動。從LINE一開始定位為通訊軟體後，並一直持續更新並增加更多的服務內容，進而增加使用者的使用意圖。
本研究透過問卷的形式來蒐集資料，問卷對象為LINE使用人員，加入了自我效能理論模式裡的人際自我效能、情感自我效能、LINE自我效能來探討對於使用LINE並造成成癮的影響，並加入調節變數焦慮以及手機黏著度來探討使用LINE造成成癮的行為。
本研究結論成果顯示「自我效能」確實對使用者使用LINE造成成癮有正向影響，但影響使用者最大因素來自於「焦慮」及「手機黏著度」。整體來說「自我效能」調節變數「焦慮」及「手機黏著度」確實為讓使用者更影響使用LINE造成成癮的因素。本研究貢獻在於讓使用者了解自我效能造成成癮的影響因素的理解並作為未來研究方向的基礎。

Since Line launched on the mobile application platform in June 2011, LINE has enabled users to more closely communicate with each other, but also to interact less closely with each other. At first LINE was initially positioned as a communication software, it has been continuously updated and added more service contents, and increasing users' usage intentions.
The data of the study is collected through the questionnaire, questionnaire object is focused on the LINE personnel, added the self-efficacy theory model of interpersonal self-efficacy, emotional self-efficacy, LINE self-efficacy to explore for using LINE and cause the effects of addiction, and added regulatory variate anxiety and adherence rate of using mobile phone to explore the addiction of using LINE. 
The results of this study shows that "self-efficacy" does have a positive effect on the addiction of LINE users, but the most influential factors are "anxiety" and " adherence rate of using mobile phone ". Overall, self-efficacy, regulatory variate anxiety and adherence rate of using mobile phone were found to cause the addictive factors for LINE users. The contribution of this study is to provide users with an understanding of the factors that self-efficacy can cause the addiction of the Line users and to be served as a basis for future research.

目　次	IV
表目錄	V
圖目錄	VI
第壹章 緒論	1
第一節 研究背景與動機	1
第二節 研究問題及目的	3
第貳章 理論發展與假說	4
第一節 智慧型手機	4
第二節 智慧型手機成癮	6
第三節 通訊軟體的起源及發展現況	8
第四節 通訊軟體-LINE簡介	9
第五節 使用行為之理論	11
第參章 研究方法	19
第一節 研究架構	19
第二節 研究變數操作型定義與衡量題項	20
第三節 研究設計	28
第四節 資料分析方法	29
第肆章 研究結果與分析	31
第一節 樣本描述性統計分析	31
第二節 問卷量表信度與效度檢驗	37
第三節 假說與理論模型之驗證	41
第伍章 結論與建議	44
第一節 研究結論	44
第二節 理論意涵	46
第三節 實務意涵	46
第四節 研究限制	46
第五節 研究貢獻	47
第六節 研究建議與未來方向	47
參考文獻	49
附錄A:問卷	54

表目錄

   表3-1　自我效能衡量題項參考	21
表3-2　情感自我效能衡量題項參考	22
表3-3　人際自我效能衡量題項參考	23
表3-4　 LINE自我效能衡量題項參考	24
表3-5　手機黏著度衡量題項參考	25
表3-6　焦慮衡量題項參考	26
表3-7　 LINE成癮衡量題項參考	27
表4-1　基本資料分析	32
表4-1　基本資料分析(續)	33
表4-1　基本資料分析(續)	34
表4-2　因素負荷量未達檢驗標準之題項	37
表4-3　本研究信效度檢定表	38
表4-4　本研究中變數的因素分析	39
表4-4　本研究中變數的因素分析(續)	40
表4-5　路徑係數分析結果	42
表4-6　8組假說檢定結果	43

圖目錄

圖3-1　本研究之研究架構圖	19
圖4-1　研究模型驗證結果	41

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