本研究旨在探討我國大學校長服務型領導與全面品質管理之關係，以作為我國大學校長領導之參考依據。
	本研究採用問卷調查法，主要以「我國大學校長服務型領導暨全面品質管理調查問卷」為自編問卷，並以我國159大學校院校長為研究對象進行問卷調查。發出問卷159份，回收有效問卷125份，問卷回收率為83%。調查所蒐集之資料以描述性統計典型相關統計法分析後，主要的研究發現如下：
ㄧ、我國大學校長服務型領導現況
(一)整體而言，我國大學校長具備服務型領導的各面向內涵。
(二) 大學校長服務型領導同意程度依序為「正直」、「謙虛」、「共享決策」、「願景」、「關懷他人」、「服務精神」、「設定目標」、「領導」、「建立團隊」、「賦權增能」、「幫助他人發展」以及「作為楷模」。
二、我國大學校長全面品質管理現況
(一) 整體觀之，我國大學校長同意全面品質管理的各面向內涵。
(二) 大學校長全面品質管理同意程度依序為「品質至上」、「主管承諾」、「顧客導向」、「教育訓練」、「全面參與」以及「資料本位」。因此歸結我國大學校長同意上述七項全面品質管理面向。
三、我國大學校長服務型領導與全面品質管理之關係
(一) 經由典型相關方法分析得知我國大學校長服務型領導與全面品質管理之相關係數為.85，顯示我國大學校長服務型領導與全面品質管理之間呈現高度正相關。
(二) 十二項服務型領導內涵與整體服務型領導呈現高度之正相關，可見此十二個變項為服務型領導之重要內涵。
(三) 七項全面品質管理內涵與整體全面品質管理呈現高度之正相關，可見此七個變項為全面品質管理之重要內涵。
    本研究最後根據文獻探討與研究結論，提出具體建議以供大學校長及未來研究之參考。
關鍵詞：服務型領導、全面品質管理、大學校院校長

The purpose of the study is to investigate the relationship between servant leadership and total quality management for university presidents in Taiwan.
    The survey instrument was a questionnaire titled “Servant Leadership and Total Quality Management Questionnaire for University Presidents in Taiwan ”. The samples were drawn from 159 targets of School of university presidents in Taiwan(with 83% response rate). The data were analyzed by the descriptive statistics and canonical correlation. 
Therefore, the findings of the study are described as below:
1.	The condition of servant leadership for university presidents in Taiwan：
  1.1 On the whole, university presidents in Taiwan fitted for the twelve points of servant leadership.
  1.2 The degree of “ integrity” ranked the highest；The degree of “modelling” ranked the lowest.
2.The condition of total quality management for university presidents in Taiwan：
  2.1 On the whole, university presidents in Taiwan fit for the seven points of total quality managent.
  2.2 The degree of “quality” ranked the highest；The degree of “facts-based” ranked the lowest..
3.The relationship of servant leadership and total quality management for university presidents in Taiwan：
  3.1 The canonical correlation between servant leadership and total quality management in Taiwan is .85, the result referred that the relationship between servant leadership and total quality management is significant.
  3.2 The relationship between the twelve points of servant leadership and the whole servant leadership is significant.
 
  3.3 The relationship between the seven points of total quality management and the whole servant leadership is significant.

    Based on the above findings, the study concluded with some practical implications for university presidents, school and the future investigators in this field.

目錄
第一章	 緒論………………………………………………………………………   1
第一節	研究背景與動機…………………………………………………   1
第二節	研究目的與待答問題……………………………………………   6
第三節	名詞釋義…………………………………………………………   7
第四節	研究範圍與限制…………………………………………………   8
第一章	文獻探討…………………………………………………………………   9
第一節	服務型領導之意義與內涵………………………………………   9
第二節	全面品質管理之基本理念………………………………………  25
第三節	大學校長之角色…………………………………………………  33
第四節	服務型領導與全面品質管理之相關研究………………………  36
第三章 研究方法與設計…………………………………………………………  49
第一節	研究架構與流程……………………………………………………49
第二節	研究對象……………………………………………………………51
第三節	研究工具……………………………………………………………52
第四節	問卷調查與實施…………………………………………………  57
第五節	統計方法……………………………………………………………58
第四章 研究結果與討論……………………………………………………………61
第一節	大學校長基本資料分析……………………………………………61
第二節	大學校長服務型領導與全面品質管理之現況分析………………63
第三節	大學校長服務型領導與全面品質管理之典型相關分析…………66
第四節	綜合討論……………………………………………………………78
第五章 結論與建議…………………………………………………………………88
第一節	結論…………………………………………………………………88
第二節	建議…………………………………………………………………91
參考文獻…………………………………………………………………………… 93
附錄一：我國大學校院校長服務型領導調查問卷……………………………… 115
附錄二：我國大學校院校長全面品質管理調查問卷(預試)…………………… 118
附錄三：我國大學校院校長服務型領導暨全面品質管理調查問卷(正式)……121

表次
表 3-1 預試問卷構面信度值之檢定………………………………………………55
表4-1 有效樣本資料分析表………………………………………………………62
表4-2 大學校長服務型領導各面向分析摘要表…………………………………64
表4-3 大學校長全面品質管理各面向分析摘要表………………………………65
表4-4 多變項考驗摘要表…………………………………………………………66
表4-5 典型相關整體考驗表………………………………………………………67
表4-6 典型相關之解釋百分比摘要表……………………………………………67
表4-7 七組典型相關係數表………………………………………………………68
表4-8 我國大學校長服務型領導與全面品質管理典型相關顯著性摘要表……68
表4-9 服務型領導變項與全面品質管理變項之典型負荷量……………………70
表4-10  典型相關分析統計摘要表………………………………………………74

圖次
圖2-1 服務型領導者概念架構圖…………………………………………………16
圖3-1 本研究之研究架構圖………………………………………………………50
圖4-1 服務型領導與全面品質管理之典型相關圖………………………………75

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