淡江大學覺生紀念圖書館 (TKU Library)
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系統識別號 U0002-1102202021001000
中文論文名稱 探討資安訓練降低中立化與資安政策違反之研究
英文論文名稱 Exploring the Effects of Information Security Training on Neutralization and Information Security Policy Violation
校院名稱 淡江大學
系所名稱(中) 資訊管理學系碩士班
系所名稱(英) Department of Information Management
學年度 108
學期 1
出版年 109
研究生中文姓名 陳佳宜
研究生英文姓名 Jia-Yi Chen
學號 606630159
學位類別 碩士
語文別 中文
口試日期 2020-01-08
論文頁數 58頁
口試委員 指導教授-施盛寶
委員-黃心怡
委員-戴敏育
委員-施盛寶
中文關鍵字 資訊安全政策違反  資訊安全訓練  資訊安全意識  中立化理論  要素調查法  情境方法 
英文關鍵字 Information security policy violation  Information security training  Information security awareness  Neutralization Theory  Factorial Survey Method  Scenario Method 
學科別分類
中文摘要 由於資安事件頻傳,因此對於許多企業及組織來說,資安問題是相當受到重視的,在這些資安事件中,除了來自組織的外部攻擊之外,還有一些是來自於組織內部員工不遵守資安政策所造成的結果。過去相關資安政策違反的研究引用許多領域的理論來探討員工不遵守資安政策的問題,中立化理論是其中相當重要的一個理論。中立化理論源自於犯罪學領域的理論,通常被學者用來解釋員工如何使用中立化技術來合理化自己違反資安政策的行為,研究也證實了中立化技術確實會直接影響員工的違反行為,然而很少有研究去探討用什麼方法可以減少員工使用中立化技術。因此,在本研究中我們探討了企業資安訓練的影響,以學者提出的幾種資安訓練方法去探究是否可以提升員工對資安的意識,進而降低個人使用中立化技術來減少違反資安政策的意圖。研究方法利用情境的方式來描述問題,以要素調查法來搜集樣本資料,總共搜集了236份有效樣本,並且利用SmartPLS的結構方程模式(SEM)做分析。結果顯示資安訓練方法中的情境方法確實會提升個人的資安意識,雖然中立化會影響個人違反資安政策的意圖,但資安意識可以顯著地降低個人使用中立化技術。本研究主要貢獻在於我們確認情境式的資安訓練方法可以提升資安意識,而個人資安意識的提高可以降低個人採用中立化技術。本研究結果可以為企業的管理階層作為參考,尤其企業常實施資安訓練,我們的研究可以說明使用情境式的資安訓練方式,能減少員工合理化自己的行為,減少員工違反資安政策的情形發生。
英文摘要 Due to the frequency of information security events, many enterprises and organizations consider the issue of information security is very important. From all these information security events, some are from external attacks outside the organization, while some are from internal employees. In the past, research on information security policy violation adopted theories from many fields to discuss this issue. The neutralization technique, derived from the theory of criminology, is one of the most important theories. Scholars have explained how employees use neutralization techniques to rationalize their violations on information security policies and have also confirmed the causality between neutralization technique and information security policy violations. However, there are few research investigate the methods to reduce employees' use of neutralization techniques.
Therefore, in this research, we explored the impacts of information security training with several methods of information security training proposed by scholars. We explored whether employees' information security awareness can be improved, and thereby reducing the use of neutralization techniques to reduce intentions to violate security policies. We collected the data through factorial survey method with a total of 236 valid samples and used SmartPLS to test hypotheses. The results showed that situational method in information security training can increase information security awareness. Although neutralization can affect individuals’ intentions to violate information security policies, information security awareness can significantly reduce the use of neutralization techniques. The contribution of this research is that we confirm the situational information security training method can increase information security awareness, and that increased personal security awareness can reduce individual adoption of neutralization techniques. The results of this study can be used as a reference for the management since information security training is always employed by organizations.
論文目次 目錄
第一章 緒論 1
1.1 研究背景 1
1.2 研究動機與目的 2
第二章 文獻探討 4
2.1 資訊安全政策 4
2.2 資訊安全政策違反 4
2.3 中立化理論 17
2.3.1 中立化技術 18
2.4 資訊安全意識 22
2.5 資訊安全訓練 23
第三章 研究模型與假說 25
3.1 研究架構 25
3.2 研究假說 25
3.2.1 資訊安全訓練與資訊安全意識 25
3.2.2 資訊安全意識與中立化 28
3.2.3 中立化與違反資訊安全政策意圖 28
第四章 研究方法 30
4.1 情境方法 30
4.2 要素調查法 30
4.3 資料蒐集 31
第五章 研究結果 32
5.1 一般敘述性統計 32
5.2 量測模型 32
5.3 結構模式(Structural model) 36
5.4 分析結果 37
第六章 結論 39
6.1 研究貢獻 39
6.1.1 研究意涵 39
6.1.2 實務意涵 39
6.2 研究限制與未來發展 40
參考文獻 41
附錄一:情境 53
附錄二:問項 54

圖目錄
圖 3-1 研究模型25
圖 5-1 研究模型結果36

表目錄
表 2-1 IS領域應用各理論探討資訊安全政策之研究整理9
表 2-2 IS領域應用中立化理論之研究整理 19
表 5-1 受測者之敘述性統計 32
表 5-2 信度檢測結果33
表 5-3 效度檢測結果 33
表 5-4 因素負荷量與交叉負荷量 34
表 5-5 分析結果 37
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