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系統識別號 U0002-1001201220392300
中文論文名稱 同事交換關係、工作滿足與知識分享關聯性研究---以金融業為例
英文論文名稱 A Study on relationship of coworker exchange, job satisfaction and knowledge sharing ---An example of financial industry
校院名稱 淡江大學
系所名稱(中) 管理科學學系企業經營碩士在職專班
系所名稱(英) Executive Master’s Program of Business Administration(EMBA) in Management Sciences
學年度 100
學期 1
出版年 101
研究生中文姓名 洪立芳
研究生英文姓名 Li-Fang Hung
學號 798620505
學位類別 碩士
語文別 中文
口試日期 2011-12-24
論文頁數 92頁
口試委員 指導教授-廖述賢
指導教授-吳啟絹
委員-李培齊
委員-孫碧娟
委員-張文榮
中文關鍵字 同事交換關係  工作滿足  知識分享行為  知識分享 
英文關鍵字 coworker exchange relationship  job satisfaction  knowledge sharing 
學科別分類
中文摘要 本研究以期望理論的觀點,說明同事交換關係、工作滿足、同事對工作滿足的正面效果,以及基於同事交換交換理論的觀點,了解其對知識分享意願、知識分享行為的影響,進而善用變項間相互影響,增進組織向心力,提昇工作績效,使人力資源得以更有效管理,以達成組織目標。
本研究以金融、金控業員工為對象的401個樣本資料,經結構化方程式模型驗證後發現,工作滿足對於同事交換關係及知識分享具有中介效果,同時,外在滿足對於知識分享行為有較強的關聯效果。
英文摘要 This thesis investigates the impact of coworker exchange relationship, job satisfaction by testing how these variables could foster greater knowledge sharing intention and behavior as well as implementing expectation theory and social exchange theory in order to utilize the influencing power among the variables to enhance the organization’s cohesiveness, increasing performance then manage the human resources more effective to achieve the organization’s goal.
This study tests the mediating role of job satisfaction among three interpersonal variables and knowledge sharing. By operating structural equation modeling (SEM), the results of a field investigation of 401 subjects from financial industry shows that job satisfaction mediated the positive relations of coworker exchange to knowledge sharing. On the other hand, outside job satisfaction have stronger relations to knowledge sharing behavior.
論文目次 目 次
謝辭 I
中文摘要 II
英文摘要 III
目 次 IV
圖目錄 VI
表目錄 VII
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究動機 3
1.3 研究目的 4
第二章 文獻探討 6
2.1 社會交換行為相關理論 6
2.1.1社會交換理論(Social Exchange Theory) 6
2.1.2主管部屬交換關係品質 (Leader-member exchange relationship, LMX) 7
2.1.3 團隊成員交換關係(Team-member Exchange, TMX) 11
2.1.4同事交換關係(Coworker exchange relationship, CWX) 14
2.2 工作滿足相關理論 18
2.2.1工作滿足的定義 18
2.2.2工作滿足的理論 20
2.2.3工作滿足的相關研究 23
2.2.4工作滿足的衡量 25
2.3 知識分享 27
2.3.1知識分享意涵 27
2.3.2知識分享定義 28
2.3.3知識分享重要性 34
2.3.4知識分享的理論基礎 35
2.4 研究地圖 36
2.5 小結 37
第三章 研究方法 39
3.1 整合環保設計與TRIZ理論關係 39
3.1.1同事交換關係與知識分享關聯 40
3.1.2同事交換關係與工作滿足關聯 41
3.1.3工作滿足與知識分享的關聯性 43
3.1.4同事交換關係、工作滿足與知識分享的關聯性 44
3.2 衡量構面之操作型定義 45
3.2.1同事交換關係 45
3.2.2工作滿足 47
3.2.3知識分享 49
3.2.4人口統計變數 50
3.3 研究樣本及取樣程序 50
3.4 資料分析方法 52
第四章 資料分析與結果 54
4.1 敘述性統計分析 54
4.2 測量模式分析 56
4.2.1驗證性因素分析(Confirmatory Factor Analysis) 57
4.2.2信度分析 59
4.2.3效度分析 60
4.3 相關分析(Correlation analysis) 62
4.3.1同事交換關係與內在滿足的相關性 63
4.3.2同事交換關係與外在滿足的相關性 63
4.3.3同事交換關係與知識分享的相關性 64
4.3.4內在滿足與知識分享的相關性 64
4.3.5外在滿足與知識分享的相關性 64
4.4 結構模式分析 64
4.5 中介效果分析 66
第五章 結論與建議 70
5.1 研究結論 70
5.2 研究貢獻 71
5.3 管理意涵 72
5.4 未來研究方向與建議 75
5.5 研究限制 75

參考文獻 77
附錄一 本研究問卷 88

圖目錄
圖1.1 研究流程圖 5
圖2.1 知識管理重要元素架構圖 34
圖2.2 研究地圖 36
圖3.1 研究架構圖 39
圖4.1 結構模式路徑圖 69

表目錄
表2.1 主管與部屬交換關係品質定義 11
表2.2 同事交換關係定義 17
表2.3 工作滿足定義 18
表2.4 知識分享定義 32
表3.1 同事交換關係操作型定義 46
表3.2 工作滿足操作型定義 47
表3.3 知識分享操作型定義 49
表3.4 預試的對象 51
表3.5 預試問卷個構面項目分配及信度分析一覽表 51
表4-1 樣本結構分析表 55
表4.2 研究次構面之平均數、標準差、偏態與峰度 57
表4.3 CFA判斷標準一覽表 57
表4.4 各變項之驗證性因素分析結果表 59
表4.5 信度分析結果表 60
表4.6 收斂效度分析結果 61
表4.7 區別效度 62
表4.8 相關係數 63
表4.9 研究路徑彙總表 65
表4.10 直接與間接效果表 67
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