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中文論文名稱 孫子兵法之五事七計應用於資訊系統導入評估之研究–以ERP系統導入為例
英文論文名稱 A Study on the Evaluation of the Application of the “Five Fundamentals” and “Seven Stratagems” of Art of War in the Implementation of Information System: An Empirical Study of the Implementation of ERP
校院名稱 淡江大學
系所名稱(中) 資訊管理學系碩士在職專班
系所名稱(英) On-the-Job Graduate Program in Advanced Information Management
學年度 97
學期 1
出版年 98
研究生中文姓名 許義民
研究生英文姓名 Yi-Ming Hsu
學號 795630143
學位類別 碩士
語文別 中文
口試日期 2009-01-09
論文頁數 83頁
口試委員 指導教授-蕭瑞祥
委員-邱光輝
委員-翁頌舜
中文關鍵字 企業資源規劃系統  孫子兵法  五事七計 
英文關鍵字 Enterprise Resource Planning  the Art of War  the Five Fundamentals and Seven Stratagems 
學科別分類
中文摘要 企業在面對市場需求的快速變化、產品生命週期大幅縮短,以及全球化競爭等多重壓力下,為了提升競爭力,莫不致力於企業資源規劃系統(Enterprise Resource Planning,以下簡稱ERP)的導入,雖然目前國內企業對於ERP能提昇企業面對日益複雜的競爭環境的能力均有所體認,但對於如何能成功導入ERP的途徑卻仍無法完全掌控。

<計篇>是中國兵聖,孫武所著《孫子兵法》的首篇,知<計篇>內的「五事」、「七計」,便可在事前察知戰爭的勝敗之數。同樣的,企業資訊系統的導入也需要事前就整個公司的內、外在環境狀況,作全面性的分析和衡量比較,以利補強不足,避免不利因素,以提升導入之成功性。

孫子兵法之五事七計的最主要精神是在發動戰爭前先衡量戰力的五項基本要素並估計比較戰爭全局七種情況的優劣條件,即能瞭解戰爭勝負的情形。本研究期望運用孫子兵法之五事七計對於戰爭評估勝算準則的完整結構,發展較具全面性且有助於衡量企業導入ERP系統之相關導入衡量評估量表。本研究參考國內外ERP導入關鍵成功因素之近6年文獻,將文獻中的ERP導入關鍵因素項目與孫子兵法之五事七計項目比較分析,以探討孫子兵法之五事七計作為ERP系統導入衡量評估架構之適用性與涵蓋性,並依此發展出ERP系統導入之衡量評估量表。接著,深入訪談5家有ERP導入成功經驗之知名企業的資深ERP專案負責人,以確認量表之可行性,以及蒐集量表項目之比較參考值。本研究結果顯示,以孫子兵法之五事七計為基礎,再經由專家與學者將訪談的相關資料整理、分析與修改所發展之ERP系統導入衡量評估量表,能對企業導入ERP系統時,提供更具全面性的衡量,亦較有利於企業清楚掌握ERP系統導入之優劣情形,提昇ERP系統導入之成功性。
英文摘要 When facing multiple stresses that include rapid change of market demands, extensive reduction of product life cycles, and intensive global competition, enterprises strive to implement ERP (Enterprise Resource Planning) to improve their competitiveness. Although domestic enterprises realize that ERP can improve their capability in coping with the competitive environment under progressive complications, none can completely grasp the successful path for the implementation of ERP.

“The Laying Plan” is the first chapter of the military treatise Art of War written by Sun Tzu, the master of war in Chinese history. Knowing the five fundamentals and seven stratagems in the chapter could help in the detection of the rate of success, in advance. Similarly, the information system introduced by the enterprise also requires a thorough analysis and comparison of internal and external conditions of the entire company in advance, in order to compensate for any insufficiencies, prevent damage from adverse factors and enhance the probability of a successful implementation.
The principal essence derived from the five fundamentals and seven stratagems in the Art of War involves the evaluation of the five fundamental elements of military capabilities prior to initiating war. In conjunction with the assessment and comparison of the advantages and disadvantages conditions of the seven situations throughout the war, one can easily comprehend the status (success or failure) of war. In this study, the aim was to apply the thorough structure of the criterion of the five fundamentals and seven stratagems in the Art of War to assess the probability of winning of war through the development of a measurement scale that is more thorough and helpful in measuring the relevant key factors involved in introducing ERP system for enterprises. Relevant studies, over the last 6 years, on domestic and international ERP implementation in regard to the key success factors, were referred to first. These key factors were then compared and analyzed with items of the five fundamentals and seven stratagems in the Art of War, so that the applicability and coverage of such the five fundamentals and seven stratagems in the Art of War as an measurement and evaluation structure of the key factors of ERP implementation could be discussed, and a measurement scale for the key factors in the implementation of an ERP system could also be developed accordingly. Next, senior ERP project managers from five well-known enterprises with successful experience of ERP implementation were interviewed in depth to confirm the feasibility of the scale and to collect values of comparative reference for items on the scale. The results indicated that after compiling, analyzing and modifying the relevant data obtained from interviews by experts and scholars, the derived measurement scale, based on the five fundamentals and seven stratagems of the Art of War for the key factors of ERP implementation, can provide more thorough measurements for enterprises when they introduce the ERP system. The scale is also more helpful for enterprises to clearly grasp the advantages and disadvantages in regard to the ERP implementation, and thus enhances the rate of success in the implementation of ERP.
論文目次 第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 2
第二章 文獻探討 3
2.1 孫子兵法概述 3
2.2 孫子兵法五事七計 6
2.3 ERP概述 10
2.4 ERP導入關鍵因素相關文獻之整理 13
第三章 研究設計 18
3.1 研究方法 18
3.2 研究流程 19
第四章 運用孫子兵法之ERP導入衡量評估量表 22
4.1 ERP導入關鍵因素項目與孫子兵法之五事七計項目比較分析 22
4.2 ERP導入衡量評估量表初稿 23
第五章 訪談與分析 28
5.1 訪談設計 28
5.2 訪談分析 33
第六章 討論與結果 41
6.1 衡量評估量表修正 41
6.2 衡量評估量表之助益 42
6.3 衡量評估量表使用說明 43
第七章 結論 46
7.1 管理意涵 46
7.2 結論 46
7.3 研究限制 47
7.4 未來研究方向 47
第八章 參考文獻 49
附錄一、孫子兵法之五事七計解說、轉譯對照表 52
附錄二、訪談資料分析修改表 55
附錄三、孫子兵法之五事七計應用於ERP系統導入衡量評估量表 64
附錄四、孫子兵法之五事七計應用於ERP系統導入衡量評估訪談表之統計 68
附錄五、ERP導入關鍵因素項目對照表 74
附錄六、ERP導入關鍵因素項目與孫子兵法之五事七計項目細項比較分析表 77
附錄七、孫子兵法之五事七計應用於ERP系統導入衡量評估訪談表 78

圖表目錄

圖 3 1 :研究流程圖 21

表 2 1 :ERP導入關鍵因素彙總表 13
表 4 1 :ERP導入關鍵因素項目與孫子兵法之五事七計項目比較分析表 23
表 4 2 :ERP導入衡量評估量表(初稿) 25
表 5 1 :孫子兵法之五事七計應用於ERP系統導入關鍵因素訪談問項 29
表 5 2 :訪談資料分析表 34
表 6 1 :衡量評估量表修改建議 41
表 6 2 :ERP導入成功定義及「衡量評估量表」助益之彙整表 42
表 6 3 :孫子兵法之五事七計應用於ERP系統導入衡量評估範例量表 44



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