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系統識別號 U0002-0806201012313200
中文論文名稱 以socio-technical方法建構資訊軟體專案過程中的風險管理
英文論文名稱 A socio-technical approach to IS project risk: modeling for managing and shaping risk in software process
校院名稱 淡江大學
系所名稱(中) 資訊管理學系碩士班
系所名稱(英) Department of Information Management
學年度 98
學期 2
出版年 99
研究生中文姓名 林宛縈
研究生英文姓名 Wan-Ying Lin
學號 697630027
學位類別 碩士
語文別 英文
口試日期 2010-05-29
論文頁數 91頁
口試委員 指導教授-游佳萍
委員-陳鴻基
委員-施盛寶
中文關鍵字 風險管理  系統發展生命週期  社會科技理論 
英文關鍵字 Risk Management  Systems Development Life Cycle  Socio-Technical Approach 
學科別分類 學科別社會科學管理學
學科別社會科學資訊科學
中文摘要 過去15年來,資訊專案的失敗率一直居高不下,實務界和學術界一直很想改善這樣的狀況,因此資訊專案的風險管理在這幾年一直是備受矚目的議題。過去研究主要是著重在找出資訊專案中的潛在風險以及針對這些潛在風險所採取的方法。然而,最近研究顯示資訊專案的發展過程應為動態行為,且風險不單是來自於技術層面,也來自組織人為層面。本研究旨在探討系統軟體發展過程中技術面和人為面的風險演化行為。本研究利用訪談收集資料並輔以內容分析法進行資料分析。參與本研究的訪談對象主要來自10家公司的18位受訪者。研究結果顯示專案風險主要是圍繞在結構方面的議題,且不論是在同階段或不同階段間,各類風險彼此間會相互作用。此外,研究發現也指出,不同專案背景具有不同的風險演化行為以及不同的管理方式。當專案成員來自同組織且專案目標一致時,專案的風險管理不僅以結構議題為控管重心,且控管方式從專案開始即著手進行。反之,當專案成員來自不同組織時,因專案目標不同,雖同樣以結構議題為控管重心,但實際控管行為卻是在專案進行中間才開始進行。此研究希望能解釋這些風險類別在軟體發展過程中的動態關係,專案管理者也可藉此進一步了解發展過程中的風險是如何影響專案成敗的結果,並據此適當調整專案資源以制定切實可行的專案風險管理計畫。
英文摘要 Many research have engaged in software risk management initiatives to lead to fewer IS project failures. However, relatively little research attention so far seems to have been devoted to a consideration of the dynamic of risk evolution in the software development process. Therefore, the aim of this article attempts to explore how the software risks evolve in the system development process. The research methods involved interviews and content analysis. Eighteen participants of ten companies participated in the study. Results of this study showed that risk components surrounded structure issues and had interactions with each other whether in the same or different phase of the software development process. The major findings suggested that project context had influence about risk evolution and management process. To conclude, this study may be of importance in explaining the dynamic relationship between those risks in the software development process, as well as in providing project managers with a better understanding of how risks about development process relate to their project outcome.
論文目次 Contents
1 Introduction 1
2 Literature Reviews 3
2.1. Risk Management 3
2.2. Risk in Systems Development Life Cycle 8
2.3. Risk in the Socio-Technical Change Model 13
3 Research Model 18
3.1. Planning Phase 18
3.2. Analysis Phase 20
3.3. Design Phase 22
3.4. Implementation Phase 24
4 Methodology 27
4.1. Research Design 27
4.2. Sampling and Data 28
4.3. Interview 31
4.4. Content Analysis 34
5 Results 38
5.1. Risks in the planning phase 43
5.2. Risks in the analysis phase 46
5.3. Risks in the design phase 49
5.4. Risks in the implementation phase 52
6 Discussion 55
6.1. Type 1 – Product manufacture & Organization system 57
6.2. Type 2 – System supplier 60
6.3. Type 3 – Tender case 64
7 Conclusions 67

Contents of Figure
Figure 1 Software Risk Management Steps (Boehm & Ross, 1989) 5
Figure 2 The systems development life cycle (Valacich et al., 2001; Dennis et al., 2005) 10
Figure 3 The Socio-Technical Theory in the System Development Process (Bostrom & Heinen, 1977) 15
Figure 4 The Socio-Technical Model (Leavitt, 1964) 17
Figure 5 Risk frequency in the software development process 40
Figure 6 Risk correlations in the software development process 42
Figure 7 Risks correlations between each phase in the software development process 43
Figure 8 Risk frequency in the software development process for the first project type 58
Figure 9 Risk correlations in the software development process for the first project type 59
Figure 10 Risks correlations between each phase in the software development process for the first project type 60
Figure 11 Risk frequency in the software development process for the second project type 61
Figure 12 Risk correlations in the software development process for the second project type 62
Figure 13 Risks correlations between each phase in the software development process for the second project type 63
Figure 14 Risk frequency in the software development process for the third project type 65
Figure 15 Risk correlations in the software development process for the third project type 65
Figure 16 Risks correlations between each phase in the software development process for the second project type 66

Contents of Table
Table 1 The overview of the participated case companies 30
Table 2 The overviews of the participants 31
Table 3 The definitions, keywords and example themes in the software development risk 36
Table 4 The definitions, keywords and example themes in the software development process 37
Table 5 Descriptive statistics for risk in the software development process 39
Table 6 Correlation Matrix for risks in the planning phase 45
Table 7 Correlation Matrix for risks in the planning phase with different phase of the software development process 46
Table 8 Correlation Matrix for risks in the analysis phase 48
Table 9 Correlation Matrix for risks in the analysis phase with different phase of the software development process 49
Table 10 Correlation Matrix for risks in the design phase 51
Table 11 Correlation Matrix for risks in the design phase with different phase of the software development process 52
Table 12 Correlation Matrix for risks in the implementation phase 54

Contents of Appendix
Appendix 1 Interview Form 79
Appendix 2 Correlation Coefficient Matrix for risks in each phase of the software development process 84
Appendix 3 Correlation Coefficient Matrix for risks with different phases of the software development process 85
Appendix 4 Correlation Coefficient Matrix for risks in each phase of the software development process for the first project type 86
Appendix 5 Correlation Coefficient Matrix for risks with different phases of the software development process for the first project type 87
Appendix 6 Correlation Coefficient Matrix for risks in each phase of the software development process for the second project type 88
Appendix 7 Correlation Coefficient Matrix for risks with different phases of the software development process for the second project type 89
Appendix 8 Correlation Coefficient Matrix for risks in each phase of the software development process for the third project type 90
Appendix 9 Correlation Coefficient Matrix for risks with different phases of the software development process for the third project type 91
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