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中文論文名稱 知識管理成效、團隊運作流程與專案績效之關聯性研究:以高科技產業為例
英文論文名稱 Associations among Knowledge Management,Team Process and Project Performance in the High-Tech Industry
校院名稱 淡江大學
系所名稱(中) 企業管理學系碩士班
系所名稱(英) Department of Business Administration
學年度 98
學期 2
出版年 99
研究生中文姓名 周書成
研究生英文姓名 Shu-Cheng Chou
電子信箱 697610326@s97.tku.edu.tw
學號 697610326
學位類別 碩士
語文別 中文
口試日期 2010-06-11
論文頁數 89頁
口試委員 指導教授-楊立人
委員-何錦堂
委員-呂世通
中文關鍵字 知識管理  團隊運作流程  專案特徵  專案績效 
英文關鍵字 Knowledge Management  Team Process  Project Characteristics  Project Performance 
學科別分類 學科別社會科學管理學
中文摘要 為了因應全球經濟環境變化迅速,近年來高科技產業的公司都開始使用專案組織或專案團隊來回應全球化與顧客的多元化,以達成企業目標。
但由於專案的特性下,易導致團隊成員變動頻繁與知識的流失;因此,對於組織而言,建立專案團隊流暢的運作與做好知識管理就變得相當重要;而這兩者之間的關係將如何影響到專案績效,則成為本研究的動機與目的。
本研究從McGrath(1964)的團隊效能模型開始著手,藉此探討團隊運作流程在知識管理成效與專案績效之間是否存在中介作用。抽樣方式採用滾雪球抽樣法,抽取國內曾在高科技產業從事過專案之人員為研究樣本。針對回收的有效樣本151份資料,進行敘述性統計、信度分析、因素分析、相關分析、階層迴歸分析和二因子變異數分析。經實證分析之後,獲致結論如下:
(1).知識管理成效對團隊運作流程有顯著的正向影響效果
(2).團隊運作流程對專案績效有顯著的正向影響效果
(3) 團隊運作流程在知識管理成效和專案績效之間有完全中介作用
(4).專案特徵在知識管理成效和團隊運作流程之間具有干擾作用
(5).專案特徵在團隊運作流程和專案績效之間具有干擾作用
最後,依據研究結果,對高科技產業之專案團隊及未來研究提出具體建議,以供參考。
英文摘要 Under the pressure of globalization, high-tech industries use project organization or project teams to respond quickly to the environmental changes and customer demand and reach the enterprise goals.
However, the loss of a member of project team can cause a loss of knowledge. Thus, Knowledge management is becoming an important strategic issue in project management.
This research adopts team effectiveness model developed by McGrath (1964) and investigates whether team process may play a mediating role on the associations between knowledge management and project performance.
This study uses snowball sampling to collect data. A total 151 project responses in the Taiwanese high-tech industries were collected. Descriptive statistics, validity analysis, factor analysis, correlation analysis, hierarchical regression analysis and two-way analysis of variance (ANOVA) were employed in this study. The research findings are presented as below:
1.Knowledge management has positive impacts on team
process.
2.Team process has positive impacts on project
performance.
3.The relationship between knowledge management and
project performance is fully mediated by team process.
4.The relationship between knowledge management and team
process is moderated by project characteristics.
5.The relationship between team process and project
performance is moderated by project characteristics.
Finally, research limit, recommendations for future research, and research implications were also discussed.
論文目次 目錄
表目錄 III
圖目錄 VI
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究貢獻 3
第四節 研究流程與架構 3
第二章 文獻回顧 6
第一節 知識管理 6
第二節 團隊運作流程 14
第三節 專案績效 18
第四節 專案特徵 22
第五節 研究假設發展 24
第三章 研究方法和研究設計 27
第一節 研究模型 27
第二節 研究假設 27
第三節 變數定義與問卷設計 28
第四節 樣本選取及來源 33
第五節 資料分析方法 34
第四章 資料分析與研究成果 36
第一節 樣本資料統計分析 36
第二節 因素分析與信度分析 37
第三節 相關性分析 44
第四節 專案績效之影響分析 46
第五節 團隊運作流程之中介效果分析 53
第六節 專案特徵對於知識管理成效與團隊運作流程關係之干擾效果分析 56
第七節 專案特徵對於團隊運作流程與專案績效關係之干擾效果分析 61
第八節 假設驗證結果 68
第五章 結論與建議 70
第一節 研究結論 70
第二節 管理意涵 72
第三節 研究建議與限制 73
參考文獻 75
中文文獻 75
英文文獻 75
附錄 問卷 86

表目錄
表 1-3-1 團隊效能模型研究結果一覽表 4
表 2-1-1知識的觀點和知識管理的執行 7
表 2-1-2知識的形式 8
表 2-1-3知識管理成效的評估準則 12
表 2-1-3知識管理成效的評估準則(續) 13
表 2-1-3知識管理成效的評估準則(續) 14
表 2-2-1各學者對團隊定義一覽表 14
表 2-2-2團隊運作流程的評估準則 16
表 2-2-2團隊運作流程的評估準則(續) 17
表 2-3-1專案績效構面(衡量指標) 20
表 2-3-1專案績效構面(衡量指標)(續) 21
表 2-3-1專案績效構面(衡量指標)(續) 22
表 3-3-1各學者衡量知識管理一覽表 28
表 3-3-2本研究使用知識管理成效之問項表 29
表 3-3-3各學者衡量團隊運作流程一覽表 30
表 3-3-4本研究使用團隊運作流程之問項表 30
表 3-3-5各學者衡量專案績效一覽表 31
表 3-3-6本研究使用專案績效之問項表 32
表 3-3-7各學者衡量專案特徵一覽表 33
表 4-1-1敘述統計表 36
表 4-1-1敘述統計表(續) 37
表 4-2-1知識管理成效之KMO與Bartlett檢定表 38
表 4-2-2知識管理成效構面之因素分析表 39
表 4-2-3團隊運作流程之KMO與Bartlett檢定表 40
表 4-2-4團隊運作流程構面之因素分析表 41
表 4-2-5專案績效之KMO與Bartlett檢定表 42
表 4-2-6專案績效構面之因素分析表 42
表 4-2-6專案績效構面之因素分析表(續) 43
表 4-2-7問卷信度分析表 43
表 4-3-1主構面之相關性分析表 44
表 4-3-2次構面之相關性分析 45
表 4-4-1知識管理成效對團隊運作流程之迴歸分析表 47
表 4-4-2團隊運作流程對專案績效之迴歸分析表 47
表 4-4-3知識管理成效對專案績效之迴歸分析表 48
表 4-4-4知識管理成效之次構面對問題解決能力之迴歸分析表 48
表 4-4-5知識管理成效之次構面對團隊決策能力之迴歸分析表 49
表 4-4-6團隊運作流程之次構面對專案整體成功之迴歸分析表 50
表 4-4-7團隊運作流程之次構面對專案時程之迴歸分析表 50
表 4-4-8團隊運作流程之次構面對專案成本之迴歸分析表 51
表 4-4-9知識管理成效之次構面對專案整體成功之迴歸分析表 52
表 4-4-10知識管理成效之次構面對專案時程之迴歸分析表 52
表 4-4-11知識管理成效之次構面對專案成本之迴歸分析表 53
表 4-5-1團隊運作流程對知識管理成效與專案績效之層級迴歸分析表 54
表 4-5-2問題解決能力對知識文件化之分享與專案績效之層級迴歸分析表 55
表 4-5-3團隊決策能力對知識文件化之分享與專案績效之層級迴歸分析表 55
表 4-6-1知識管理成效集群分析結果表 56
表 4-6-2知識管理成效與支持度對團隊運作流程之二因子變異數分析表 57
表 4-6-3知識管理成效與團隊運作流程之相關係數表,以支持度為分類變數 58
表 4-6-4知識管理成效與支持度對團隊決策能力之二因子變異數分析表 59
表 4-6-5知識管理成效與團隊決策能力之相關係數表,以支持度為分類變數 60
表 4-6-6知識管理成效與委託者對團隊決策能力之二因子變異數分析表 60
表 4-6-7知識管理成效與團隊決策能力之相關係數表,以委託者為分類變數 61
表 4-7-1團隊運作流程集群分析結果表 62
表 4-7-2團隊運作流程與團隊人數對專案績效之二因子變異數分析表 63
表 4-7-3團隊運作流程與專案績效的相關係數表,以團隊人數分類變數 64
表 4-7-4團隊運作流程與團隊人數對專案時程之二因子變異數分析表 65
表 4-7-5團隊運作流程與專案時程的相關係數表,以團隊人數分類變數 65
表 4-7-6團隊運作流程與團隊人數對專案整體成功之二因子變異數分析表 66
表 4-7-7團隊運作流程與專案整體成功的相關係數表,以產業類型分類變數 67
表 4-8-1假設驗證結果一覽表 69

圖目錄
圖 1-4-1研究流程圖5
圖 2-1-1知識管理的概念9
圖 2-1-2知識管理重要元素架構圖9
圖 2-1-3知識的價值鏈理論10
圖 2-1-4知識管理價值鏈模式11
圖 2-2-1 McGrath(1964)的描述性模型15
圖 2-4-1建築專案成功的層級模型23
圖 3-1-1本研究之模型圖27
圖 4-2-1修改後研究架構圖44
圖 4-6-1組織支持度對知識管理成效與團隊運作流程之交互作用圖58
圖 4-6-2組織支持度對知識管理成效與團隊決策能力之交互作用圖59
圖 4-6-3專案委託者對知識管理成效與團隊決策能力之交互作用圖61
圖 4-7-1團隊人數對團隊運作流程與專案績效之交互作用圖64
圖 4-7-2團隊人數對團隊運作流程與專案時程之交互作用圖65
圖 4-7-3產業類型對團隊運作流程與專案時程之交互作用圖67


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