今日的組織在新時代環境的衝擊下，不僅必須承受資訊、科技創新、以及其他外部組織的競爭壓力，組織內部的生態、結構與功能，亦不斷發生變動與轉換。在此充斥複雜多變與不確定的情境下，「組織學習」（Organizational　Learning）乃被視為提供組織生存的一劑良方，成為企業與政府組織不可或缺的重要修練之一。近年來，許多組織學習理論學者將焦點轉向組織記憶(Organizational Memory)的研究，探討組織記憶在組織學習中的角色、功能和重要性等課題。甚至更有學者將組織學習當作是一種記憶的創造，或記憶的變革。
然而，組織記憶對於組織學習而言究竟是助力抑或障礙？是否誠如眾多實務論者所主張的，組織記憶的建構有助於組織學習的實踐。本論文試圖經由質化方法與紮根理論研究途徑的探索，闡明組織記憶與組織學習間的因果關係、影響變數與過程，期能透過理論評述、實證探索與個人知識的結合，釐清組織記憶與組織學習間的關係，從而以組織記憶的觀點，為組織學習的推動提供有助之建議。

Under the pressure of innovation and competition of external environments as well as the change need of internal structures and functions, many organizations tend to view organizational learning as a discipline which is necessary for survival and success.
In recent years, scholars have paid greater attention to the effects of organizational memory on organizational learning. Some theorists even define organizational learning as the creation of, or the change in memory.
This study attempts to clarify the causal relationships between organizational memory and organizational learning by observing the learning process of a public agency. By means of the grounded theory approach and qualitative analyses, the causal relationships between organizational memory and organizational learning are identified and discussed. Based on the discussion, suggestions regarding facilitating organizational learning are proposed.

目 錄
第一章 緒論.....1
第一節 研究背景與動機.....2
第二節 研究目的與問題.....3
第三節 研究範圍與限制.....5
第四節 研究流程.....6
第二章 文獻探討.....9
第一節 相關文獻之檢視.....10
第二節 組織學習之意含..... 11
第三節 組織記憶之內涵.....25
第四節 研究架構-組織記憶與組織學習的關係.....42
第三章 研究設計.....49
第一節 研究方法.....49
第二節 個案與訪談對象之選定.....51
第三節 訪談提綱之設計.....53
第四節 研究實施程序.....53
第五節 資料分析方法.....54
第四章 個人記憶對組織學習的影響分析.....57
第一節 標的組織的個人記憶分析.....57
第二節 個人記憶不改變下的組織學習.....76
第三節 個人記憶改變下的組織學習.....84
第五章 系統記憶對組織學習的影響分析.....93
第一節 標的組織的系統記憶分析.....93
第二節 系統記憶不改變下的組織學習.....110
第三節 系統記憶改變下的組織學習.....113
第六章 結論.....122
第一節 研究結果與發現.....122
第二節 未來研究建議.....128
參考書目.....129
附錄一  訪談提綱.....139

表目錄
表2-1  國內組織記憶與組織學習相關之論文.....10
表2-2  組織學習的定義.....16
表2-3  組織單圈、雙圈與三圈學習比較表.....22
表2-4  雙圈/三圈學習障礙的來源.....24
表2-5  個人記憶與組織記憶的特徵.....28
表3-1  首長個人記憶的影響分析.....65
表3-2  個人記憶不改變下的組織學習.....83
表3-3  個人記憶改變下的組織學習.....91
表4-1  系統記憶改變下的組織學習.....119
表4-2  系統記憶對組織學習的影響分析.....120
表5-1  組織記憶與組織學習相關性分析.....126

圖目錄
圖1-1  研究流程.....8
圖2-1  行動涉入認知結構轉變的程度.....13
圖2-2  單圈、雙圈與三圈學習.....19
圖2-3  記憶的多元儲存模型.....27
圖2-4  研究架構.....48
圖3-1  標的組織結構圖.....57
圖3-2  首長個人特質與領導風格分類圖.....65
圖3-3  中層主管特質與行事風格分類圖.....66
圖4-1  標的組織結構調整過程.....99
圖4-2  標的組織組織結構圖(合併前).....101
圖4-3  原國宅單位組織架構圖.....102

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