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中文論文名稱 資訊科技投資、知識分享與資訊系統績效 關聯之研究
英文論文名稱 The study of relationships among the information technological investment, knowledge sharing and performance of information system
校院名稱 淡江大學
系所名稱(中) 企業管理學系碩士班
系所名稱(英) Department of Business Administration
學年度 96
學期 2
出版年 97
研究生中文姓名 張雲卿
研究生英文姓名 Yun-Ching Chang
學號 795610111
學位類別 碩士
語文別 中文
口試日期 2008-06-12
論文頁數 77頁
口試委員 指導教授-吳坤山
委員-吳坤山
委員-楊立人
委員-和家慧
中文關鍵字 資訊科技投資  知識分享  資訊系統績效 
英文關鍵字 Information technological investment  Knowledge sharing  Performance of information system 
學科別分類 學科別社會科學管理學
中文摘要 企業在面對外在環境競爭與全球化的趨勢下,不論其規模的大小,如果能善用資訊科技來強化企業流程整合,讓公司資源有效地運用,是企業立於不敗之地的先決條件。但「生產力矛盾」(productivity paradox)的現象,使得企業在投資資訊科技時卻步不前。本文探討企業在資訊科技投資時,是否能夠藉由知識管理的影響,讓資訊投資的績效更能顯著,因而能創造組織最大績效,並減少投資時的風險,為本論文主要研究目的。
本研究從相關的文獻探討開始著手,再根據其理論基礎建立本研究之架構與假設,並選用適當的量表為研究工具,經過專家測試修改後,透過滾雪球抽樣方式,以高階主管為對象實施問卷調查。針對回收的有效樣本253份資料,進行信度分析、敘述性統計、因素分析、相關分析及迴歸分析。經實證分析和討論後,獲致主要結論如下:
1.資訊科技投資對資訊系統績效有顯著的正向影響
2.知識分享對資訊系統績效有顯著的正向影響。
最後,依據研究結論,對企業之資訊科技投資及未來研究提出具體建議,以供參考。
英文摘要 Facing with the competitions of external environment and trends of globalization, if the enterprise, regardless of its size, could take advantage of information technology to strengthen integration of business flow to make effective utilization of the organization’s resources, this will be premise of successful operation of the enterprise. However, the phenomenon of productivity paradox has made the enterprise hesitate to invest more in information technology. The main purpose of this study is to explore when the enterprise makes information technological investment if it could make use of knowledge management to significantly increase the performance of informational investment, and sequentially create maximum organizational performance and reduce the risks of investment.
This research paper starts from related literature review, then bases on applied theories to establish the structure and hypotheses of this research, and chooses appropriate scales as research tool. After many tests and revision by the experts, we surveyed executed managers and supervisors who are randomly chosen from database through the snowball sampling. Then, based on the 253 valid responded samples, we tested these samples by using the Reliability Analysis, the Descriptive Statistics, the Factor Analysis, the Pearson Correlation Analysis, and the Regression Analysis. After empirical analysis and discussion, we obtain main conclusions as follows:
1.The information technological investment has significantly positive impact on performance of information system.
2.The knowledge sharing has significantly positive impact on performance of information system.
Finally, the solid recommendations to information technological investment of the enterprise and future research is presented, base on the research results, for your reference.
論文目次 目 錄
目 錄 I
表目錄 III
圖目錄 IV

第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 5
第三節 研究目的 5
第四節 研究流程 6
第二章 文獻探討 8
第一節 資訊科技投資 8
第二節 知識分享的歷程與內涵 14
第三節 資訊系統績效 19
第四節 資訊科技投資、知識分享與資訊系統績效相關研究 29
第三章 研究設計與方法 33
第一節 研究架構 33
第二節 研究假設 34
第三節 研究對象與調查方法 34
第四節 研究變項之定義與衡量 34
第五節 資料分析方法 38
第四章 資料分析與研究結果 40
第一節 問卷回收及信度分析 40
第二節 基本資料分析 40
第三節 因素分析 44
第四節 相關性分析 49
第五節 資訊系統績效之影響因素 50
第五章 結論與建議 56
第一節 研究結論 56
第二節 實務意涵 57
第三節 研究限制 58
第四節 建議 58
參考文獻 60
一、中文部分 60
二、英文部分 61
三、網路部分 73
附錄:本研究問卷 74
表目錄
表1-1 資訊系統整合服務業之發展沿革................................................2
表2-1 資訊科技的相關定義....................................................................9
表2-2 資訊科技投資類型......................................................................11
表2-3 資訊科技投資的衡量..................................................................13
表2-4 知識的類型..................................................................................15
表2-5 資訊系統使用者滿意度相關研究彙整表...................................26
表2-7 資訊科技投資與資訊系統績效關聯之相關研究.......................29
表4-1-1 問卷各構面之信度分析............................................................40
表4-2-1 樣本企業基本資料....................................................................41
表4-2-2 樣本企業之資訊科技投資狀況................................................43
表4-2-3 樣本企業之資訊訊科技投資類型............................................44
表4-3-1 知識分享因素之KMO 與Bartlett 檢定..................................45
表4-3-2 知識分享因素分析....................................................................45
表4-3-3 系統品質因素之KMO 與Bartlett 檢定..................................46
表4-3-4 系統品質因素分析...................................................................46
表4-3-5 使用者滿意度因素之KMO 與Bartlett 檢定..........................47
表4-3-6 使用者滿意度因素分析...........................................................47
表4-3-7 淨利益因素之KMO 與Bartlett 檢定......................................48
表4-3-8 淨利益構面因素分析................................................................48
表4-3-9 問卷信度分析摘要表...............................................................48
表4-4-1 各構面之相關分析....................................................................49
表4-5-1 資訊科技投資對資訊系統績效之迴歸分析彙整表..............51
表4-5-2 資訊科技投資對系統品質之迴歸分析彙整表......................51
表4-5-3 資訊科技投資對使用者満意度之迴歸分析彙整表..............52
表4-5-4 資訊科技投資對淨利益之迴歸分析彙整表...........................52
表4-5-5 知識分享對資訊系統績效之迴歸分析彙整表......................53
表4-5-6 知識分享對系統品質之迴歸分析彙整表...............................53
表4-5-7 資訊科技投資對使用者満意度之迴歸分析彙整表..............54
表4-5-8 知識分享對淨利益之迴歸分析彙整表...................................54
表4-5-9 假說驗證結果一覽表...............................................................55
圖目錄
圖1-1 2002-2005 年北美各產業資訊支出佔營收比例..........................3
圖1-2 研究流程圖....................................................................................7
圖2-1 D&M(1992)資訊系統成功模式...................................................21
圖2-2 D&M(2003)修正資訊系統成功模式...........................................23
圖3-1 研究架構圖...................................................................................33
參考文獻 參考文獻


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三、網路部分
1. 鄭文瑄 (2007). 服務業資訊科技投資發展趨勢。行政院主計處:http://www.dgbas.gov.tw/ct.asp?xItem=17966&CtNode=4920
;2007/12/29。
2. 吳嘉燈(2007). 電腦系統整合服務業基本資料。資策會資訊市場情報中心:http://mic.iii.org.tw;2007/12/29。
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